johncons

Måned: oktober 2007

  • Enclosure II

    WHY THE COMPANY (ARVATO) CANT BE TRUSTED
    (PROBLEMS WITH ORGANISED CRIMINALS/MOB IN THE COMPANY)

    1: WARNING IN E-MAIL:

    In an e-mail sent to Managing Director Ian Carrel, 29/11/06 [Encl. 2], I told him that:

    ‘In the other meeting about this harassment-case, involving Sarah Rushby, Aidan
    Tippins and Chris Baines, it seemed clear to me that they were trying to help
    him [Baines] covering up.

    It was really three against one. They kept interupting me and bringing things out
    of context. They showed no interest in helping me, or see the case from my
    side. They seemed more interested in what Ive told the police.’

    (A copy of this e-mail was also forwarded to Bertelsmann, Arvato-Germany and
    some newspapers etc.).

    Yet, on the meeting regarding the contence of the same e-mail [Encl. 3], Mr.
    Carrel tells us that he has put Sarah Rushby in charge of the investigation of the
    harassment and the other problems mentioned in the e-mail [Encl. 2].

    2. WARNINGS IN THE MEETING 29/11/06:

    In the meeting 29/11/06 [Encl. 5], I made it clear for Mr. Carrel that:

    – It was organised criminals/mob in the company.

    – That I adviced that it should be arranged an indipendent, competent and
    professional investigation, from outside of the organisation, to look into this.

    – That on the meeting regarding the harassment-incidents involving Chris Baines,
    28/11/06 [Encl. 3], I had made sure that everybody participating on the meeting
    (Rushby, Baines and Tippins), before the meeting started had read the summary
    from the meeting with my line-manager Line Sletvold [26/11/06], where the
    harassment incidents were described.

    In that summary I had written this:

    ‘[..] and because Ive earlier had problems with organised criminals in Oslo and
    Liverpool (problems which I have reported to the police in Norway and England)
    [..]’

    Yet neighter my Senior Team-leader Aidan Tippins or Sarah Rushby from HR,
    (or Baines), reacted on this.

    Neighter of them commented anything about this eighter on the meeting or later.

    I made this clear for Mr. Carrel on the meeting 29/11/06 [Encl. 5] on which
    Sarah Rushby participated.

    Sarah Rushby didnt comment anything on the meeting 29/11 when I mentioned this.

    – On the meeting, I also had to remind Sarah Rushby that the police was an
    indipendent organisation, and that they could be trusted [Encl. 5].

    Yet, the letter dated 13/12/06 [Encl. 1], regarding ‘investigations into the issues
    that you brought to our attention.’, was from Sarah Rushby, inviting me to a
    grievance meeting.

    3: UNPROFESSIONALISM SURROUNDING LETTER DATED 13/12/06:

    The letter I recieved from Sarah Rushby on 13/12/06 [Encl. 1], regarding
    ‘investigations into the issues that you brought to our attention.’, was so
    unprofessional that it almost by itself make it clear that the company
    cant be trusted:

    – The letter was not sent by Royal Mail: The letter was not sent by Royal
    Mail, but delivered by someone at the door to the building in which my flat is.

    Even if Rushby, who must have got someone to deliver the letter,
    participated on the harassment-meeting 28/11/06 [Encl. 3], where the main
    harassment-incident I complained about [Encl. 4], was that Mr. Baines
    followed me after work to the street I live in. And where I made it clear
    that I didnt like people from work following me to my address.

    Yet Rushby got someone to deliver the letter to my address instead of
    sending it by mail.

    – The letter was delivered to late: The letter was delivered between the time
    I got back from shopping grocceries at 3-4 pm., and the time I went to the
    gym at around 7 pm.

    If I hadnt gone to the gym that night, I probably wouldnt have seen the letter
    before I checked the mail (from Royal Mail), the day after at around 12 am.-
    1 pm. (on 14/12/06).

    And the meeting was at 10 am. on this day (14/12/06)!

    And in the letter it also said: ‘If you wish, you may be accompanied to the
    meeting by [..] a trade union representative’.

    It would have been impossible for me to contact a union representative,
    update the union representative, and then get the union representative
    to meet at the meeting on 10 am. 14/12/06, when the letter was delivered
    in a was that would have made it usual for me to get it at around 12 am.
    14/12/06.

    This letter was simply so unprofessional that it could only be three explenations:

    1. It was meant as a joke.

    2. It was meant as harassment.

    3. The person sending it must have been extremly incompetent and mindless.

    So eighter the company jokes about a very important case, or the company
    harass employees officially, or the Managing Director sets an extremly
    incompetent person to lead the investigation surrounding a very important
    case.

    If the Managing Director sets an extremly incompetent person to lead such
    an important investigation (that it was mob in the company ++), then it must
    mean that he is extreamly incompetent/unprofessional/irresponsible himself.

    Any which of the three reasons for the unprofessionaleties surrounding the
    letter (that it was a joke, meant as harassment or that the managing director
    is extreamly incompetent/unprofessional/irresponsible, means that the
    company cant be trusted.

    4: HIGH LEVEL OF INCOMPETENCE IN THE ORGANISATION

    During the first ten months I was working in the organisation, my focus was on
    some other important issues that preocupied me, and my focus wasnt so much
    on the company inveronment as it normally would have been under other
    ciromstances.

    But, from june 2006, when I moved to a new address, and needed to work more
    because of the higher rent, I decided to apply for the vacant team-leader
    position.

    I told the campaign team-leaders about this, and I started to prepare by
    trying to learn more about the organisation.

    I had noted quite high degrees of incompetence from the campaign team-leaders
    earlier, when it comes to management, but I thought it was just a problem with
    these persons.

    From working more than ten years as a manager in one of Norways biggest
    companies (Hakon/Ica-gruppen) [Encl. 8], and from courses in management,
    economy etc. while working as a store manager. And also from modulies in
    management, organisation, marketing and economics at university-level
    [as also described in Encl. 9].

    From this, and from when I started learning about how the Arvato organisation
    was built up, and from the meetings surrounding the harrasment and other
    serious things that were going on in the company [Encl 1-7].

    And from some of the sexual harrasment in e-mails I recieved etc. [Encl. 10-14].

    And from reading the summaries from the Employee Forum Meetings that
    I found on the company intranet [Encl. 15-19].

    And from the peculiar shift-plans [Encl. 20-25] made by the CCP-team.

    There must be something like one hundred examples of issues that are handled
    as unprofessional and with a similar degree of incompetence as the letter
    mentioned in example 3, in the company documents Ive got.

    The longer Ive worked there, the more obvious it became to me that this low
    level of incompetence not only applied to team-leaders in the operations-division,
    but also to senior team-leaders, higher management, HR, CCP-team, training-
    team, IT etc.

    In other words on all levels and in all deparments in the organisation.

    This became more and more clear to me with the meetings I had in the last
    four weeks in the company, and with the work I did preparing for the
    meetings.

    In the Employee Forum Meeting 23/05/06 [Encl. 18], Managing Director Ian
    Carrel answer this on a question on if it was possible to get trade union
    representation within the Liverpool office.

    The answer: ‘IC explained that this is not group company policy and in a
    high value business environment the need for unionisation would be
    negligible.’

    The thruth is that the business environment and professionalism at
    Arvato Liverpool is lower than at an average clearence-store, and that
    the people in control of the company arent regular business-people at
    all, but a gang of crooks and imposters (organised criminals/mob).

    And this is supposed to be Arvato Services UK, a company with
    hundreds of employees. A company that has customers like
    Microsoft, E-bay, 3, orange, miele, etc.

    And also is a company that is part of the large multi-national company
    Bertelsmann in Germany, with ten-thousands of employees, and
    among other divisions also has got a big record-company division
    with artists like P. Diddy etc.

    5; SCANDINAVIANS UNDER MAFIA CONTROL

    AND ALSO THE LAST TWO DAYS I WAS WORKING THERE, IT
    BECAME MORE AND MORE CLEAR TO ME THAT PEOPLE WORKING
    IN THE COMPANY (SCANDINAVIANS ON THE SCANDINAVIAN
    MICROSOFT PRODUCT ACTIVATION CAMPAIGN), ARE UNDER
    COMPLETE CONTROLE OF THE CRIMINALS, AND HAVE TO DO
    WHAT THE MAFIA SAYS.

    I EVEN SAW BY MYSELF HOW ONE OF THE EMPLOYEES FROM
    ONE DAY TO THE NEXT WAS FIRST BEING QUESTIONED A
    LOT OF QUESTIONS BY ONE OF THE ‘ROBOTS’ UNDER MAFIA
    CONTROL.

    LIKE WHERE THE PERSON LIVED, AND WHO THE PERSON LIVED
    WITH ETC.

    THE VERY NEXT DAY THE SAME PERSON ACTED LIKE THE PERSON
    HIMSELF WAS A ‘ROBOT’ UNDER MAFIA CONTROL.

    THIS HAPPENED ON THE LAST DAYS I WORKED THERE, AND IVE
    GOT DOCUMENTATION THAT CAN HELP PROVE THIS.

    ITS AN ENOURMOUS SCANDAL THAT THIS IS ALOVED TO GO ON.

    IVE TRYED TO TELL THE POLICE, BERTELSMANN, NEWSPAPERS
    ETC., BUT NOTHING HAS HAPPENED, AS FAR AS I KNOW.

  • Enclosure G

    PROCESS ON GETTING CONTROL OF EMPLOYEES

    At the end of November 2006, two new Norwegian employees started at the campaign.

    Helene and Jørn.

    They started asking the other employees questions.

    26/11/06: Jørns first day

    Jørn started asking me questions like:

    – Are you going home for christmas.

    – Are you from the town Larvik?

    – Where in the Lpool do you live?

    And the other new employee Helene always wanted to sit next to me, even if there
    where a lot of free seats which werent next to anyone else.

    25/11/06: Helene asking Line questions

    I overheard the new employee Helene asking Line questions like these:

    – What were you studying.

    – Where were you studying.

    – Whos your boyfriend.

    – Where in England did you study.

    – ++

    I interupted her with a joke asking if she had also studied journalism since she
    was so good at asking questions.

    It wasnt like she was participating in a conversation, it was like she was having
    a fast interview.

    After Id interupted Helene with the journalist-joke, Helene asked Line if she could
    have a ‘banana-break’, and went to the break-room.

    When she came back some minutes later, she kept pushing a weekly magazine/
    fashion magazine towards my work-space.

    Their first days

    On Jørns first day (a Sunday 26/11/06), he wanted to go outside to have his break
    to buy some food even if it was a Sunday and he was new in town.

    Helene asked if it was aloved to call from the break-room on her first day.

    Process:

    27/11/06:

    Jørn asks Line if we can sit where we want, and sits all day beside Eown who starts
    later, I overhear Jørn asking Eown questions like:

    – Where do you live.

    – Who do you live with.

    – What this person worked with/was doing.

    – ++

    Eown likes the attention from Jørn (its easy to notice), and answers all the questions.

    The day after Eown is very nervous, and he starts asking me a lot of silly questions
    all the time. Like flirting, saying lot of silly things all the time. Like a child almost.

    This was very strange, because happened about one or two weeks before this:

    There werent any teamleaders working, so before I went home at 4. pm, I made sure
    that the Finish line was covered.

    So I asked Eown if he could cover the Finish line. He said that Osman should do it,
    but Osman had break for about 15 mins more, so I asked him if he could cover the
    line at least until Osman returned.

    Some days before this Eown had been sitting on the other side of the table trying
    to look me in the eyes.

    I didnt like this, and I didnt want him to misunderstand why I talked with him about
    the cover on the Finish line, so when I asked him if he could cover the line, I asked
    him in a quite tough way, so that he shouldnt misunderstand.

    I think he became a bit afraid of me since I had asked him this in a though way, so
    the next days when I got at work at 12. pm, Eown said he was sick, and went home.

    He wrote on the time-sheet ‘tummy again :(‘.

    He had understood that I wasnt gay at all and that he had made a mistake trying to
    look in my eyes from the other side of the table while I was speaking in the phone.

    After this episode happened, I didnt speak with him at all, there wasnt any reason.

    So that he suddently should start flirting and saying silly things all day, and being
    very nervous. Sitting on my chair making it warm while I was on the meeting with
    Rushby, Baines, Tippins (Encl. 3). seems very peculiar.

    So it seems clear to me that this behavior was in some way conected with the
    questioning from Jørn about where he lived, who he lived with, and what his
    partner was doing etc.

    And that he from one day to the next had become under control by the criminal
    orgaisation that had taken over/infiltrated the company.

  • Enclosure A

    PROBLEMS DETAILED:

    1. Problem with company being infiltrated/taken over by a criminal organisation.

    2. Harassment Chris Baines. 4 episodes. Encl. 4.

    3. Lying by Senior teamleader Aidan Tippins. Encl. 6

    4. Covering up by Rushby and Tippins. Encl. 3

    5. Harassment by Vivian Stensland:

    – Wrap up, dont care about what was agreed in meetings. Hl: Wrap up meeting, Encl. 7.

    – giving orders while on phone. Hl: Other stressing factors.

    – product-key danish calls.

    – not having main goal. customers important.

    – 26/10. Hl: harassment? x2.

    – 05/11 x2.

    – Summary of problems with Vivian.

    – 20/10.

    – A few days before 26/10. Hl. similar episode.

    – Hl. episode with break-form.

    – Encl. 10, 11, 12, 13.

    6. Harassment by Michael O.

    – Encl. 14 (+ episode the day before).

    – Note from 26/10.

    – Note from 29/10.

    – Note from 6/11.

    (+ new notes).

    7. Problem with telling Ian Carrel in email + in meeting about Rushby being involved in the
    covering up of harassment by Baines. And Carrel then still let Rushby be in charge of the
    investigation. (Encl. 1 + letter allowance).

    8. Problem with me telling the man. director that the company is infiltrated by a crim. org.,
    and the case is still treated unprofessional (get short time to prepare for meeting etc)
    Harassment from the company. (Encl. 1).

    9. Problem with threats on buzz-meeting (Encl. 7).

    10. Being asked to take the Danish calls in the same time as tanking Norwegian calls, and
    having to ask for the product key on the Danish calls. and that nothing was done about the
    disparity in calls, even if this had been adressed in the employee forum meeting 23/5/06.
    (Encl. 17).

    11. Contract not being permanent. Although line-manager said that it would be. I explained
    situation with apartment etc. Then I got the answer that it was only for the first three months,
    and then it would be permanent. Then three months passed, and still only got three month
    contract.

    12. Problems with the shift-plans:

    – not getting RD the first month.

    – getting the RDs late one month when I needed to work extra to pay rent.

    – Strange shifts (9-17) ++.

    13. Problems with team-leaders being trained to use negative reinforcement to lead the
    campaign. (Harassment).

    14. Problem with having to take almost only Danish calls. This being very tireing.
    Much to heavy workload. This didnt change even after it was adressed in the Employee
    forum meeting. (See point. 10)

    15. Problem with the wrap up time being reduced from 30 to 5 seconds. Not enough
    time to calm down and log calls between the calls.

    16. Problem with poster quoting the Bertelsmann Essentials being on the walls, but the
    Essentials not being implemented in the organisation.

    17. Problem with not getting feedback on team-leader application.

    18. Problem with the rules changing about the breaks, with Senior teamleader claiming
    that old agreements/usual arangements dont apply. Its up to each teamleader.

    19. Problem with managers changing times put on the sign in form by employees.

    20. Problem with line-manager lying (notes).

    21. Problems with the managers saying the employees having to reduce the call-time
    managements way, or having to quit/getting fired. And line-manager saying in ASDP
    meeting (in a patronizing way) that there are two things one shouldnt care about in this job
    call time and how many calls there are waiting.

    22. Episode with polo/snickers. And episode with Snickers/toothbrush.
    Notes 12/7/06 + 16/7/06. Sermony. Vivian talked very load. Whole campaign heard.

    23. Problem with Aidan stealing my sear.