johncons

Måned: februar 2008

  • Enclosure 1, letter to Tesco, 11/2.

    Phoney.
    Nå var det ei phoney-aktig dame på Tesco.

    Mørkt hår, i 20-åra med miniskjørt, som bare kjøpte en baguette, og som jobba der, virka det som, for hu gikk ikke ut.

    Ligna på lignende plot av hu rødhåra på Spar for noen uker siden.

    Og tiggerne i Matthew Street virker litt for årvåkne og studerende spørr du meg.

    Som jeg har tenkt før, så skjedde det nok noe da jeg sendte de e-postene fra Arvato i 2006.

    Også later bare alle som om det ikke har skjedd noe.

    Det er sikkert greit det.

    Men at dem skal late som om det ikke finnes noe som heter menneskerettigheter og, det er vel litt drøyt.

    Og hva med et åpent og demokratisk samfunn?

    Skal dem la folk gå rundt i årevis, uten å fortelle dem hva det er som foregår, sånn at folk kan gå videre med livet sitt?

    Utforsk annet under samme kategorier: Diverse
    Dette stykket ble skrevet på torsdag, 10 januar, 2008 klokken 19:06 og ble skrevet under Diverse. Du kan følge diskusjonen via en RSS 2.0 strøm for innleggets kommentarer. Du kan kommentere under, eller eller peke til denne permanente pekeren fra din egen blogg. Din kommentar blir synlig umiddelbart, men den kan bli sensurert ved en senere anledning. Rediger dette innlegget.

  • Letter to Tesco, 11/2.

    Erik Ribsskog

    Flat 3

    5 Leather Lane

    Liverpool 11. February 2008

    L2 2AE

    Tesco Customer Service

    FREEPOST SCO 2298

    Baird Avenue

    Dundee

    DD2 3TN

    COMPLAINT

    On Thursday, 10/1, right before closing-time, at around 11.50 pm., I arrived at your

    Tesco Metro shop, in Liverpool City Center.

    When I went around to do the shopping, I noticed young woman in her early

    twenties, I think.

    She only wore like a mini-skirt, or a small black dress, so that dress looked like

    a mini-skirt.


    So she looked like she was going out to town, eg. clubing.

    So I thought it was a bit strange that she was walking around in the shop.


    When I got to the check-out, I saw that the woman with the mini-skirt/short dress,

    only had bought a baguette.

    I used to work in a food-shop-chain in Norway for many years, Rimi, and there we

    called those types of baguettes, half-baked.

    It looked like the type we called half-baked, bread-products that one get half-baked

    from the bread-supplier, and then store in the shop-frezer-room, and then bake them

    for a minutes in the shop, and then sell them.

    Then they are like fresh from the baker.

    But, I remeber that I thought it was a bit strange that someone would buy a baguette

    this late. (11.55 pm).

    And also that the shop still had half-baked baguettes at this hour, because I remember

    from working in the shops in Norway, that baguettes were a product that people ate for

    breakfast/lunch, and which the shop didn’t bake in the evenings.


    Then the shop baked different types of bread.

    So it was maybe a bit strange that the young woman, with the dress/mini-skirt, looking

    like she was heading for town, would buy a baguette, that had probably been laying in

    the shop’s half-baked display all day, since the early morning or maybe noon.

    When I got to the check-out.

    The express check-out, was the only check out open.

    Then the customers were served by the about 30 y.o., maybe, woman, working there full

    time, (since I’ve seen her there many times from before).

    She has dark hair, is not that tall, and she more or less always have big rings under her eyes.

    And I think she likes Tim Cahill, because I think she mentioned him to her collegue one

    day I was shopping.

    It was probably this day, or the time when I went there before this day.

    She put the baguette, on the place where she then put the food I had bought.


    The young woman with the mini-skirt/short dress, was just standing there, and just let

    the baguette lay there, on the same place where the check-out woman placed the

    food I’d bought.

    So the woman delayed bringing her bakery-product with her out of the shop, and the check-out

    woman, put my food very close to the other womans bakery-product.

    And then, when I had finished, then I was let out, through the half-closed-down security-gate,

    by a guard, I think he was.

    But the woman with the mini-skirt/small dress, wasn’t exiting the shop.

    She returned passed the regular check-out area, and didn’t exit the shop, even if the time was

    around 11.55 pm. – 0.00 am.

    So she must have been working there, I think, because I was the last customer in the shop, and

    after I had left, the gates were shut down, it seemed to me.

    So I thought this incident was a bit strange.


    Especially since I’ve been having problems with what seems to be a criminal network of some type,

    at my previous workplace, on shops/resturants in town like: Burger King, McDonalds, Lidl; Spar,

    Argos, Currys, Iceland.

    So it seems like this incedent could be part of some type of pattern.


    Because, from working around fifteen years, in food-shops in Norway, this didn’t seem like a natural

    incident.


    And the woman also appeared, like from Nowhere, right after I’d entered the shop.


    It was late at night, so there weren’t many customers in the shop, and there weren’t neighter many

    people outside the shop, in the streets, that late, so I think I would have normally noticed the

    customer, while walking in to the shop, because I think she must have gotten there right before

    me.


    But I can’t remember seeing the customer walking into the shop.


    But I think she was probably working there.

    So I guess it could be that she was working to 11.45, and then put on a mini-skirt/short dress, and

    then bought a baguette, and then stayed in the shop for some reason.


    And then headed for town, like she looked dressed for.


    I guess it could have been like that.


    But I thought it seemed a bit strange, the way she was just standing there, for several minuttes,

    without picking up the baguette, while I was buying my groceries.


    So I thought I’d write a complaint to you, regarding this, since I’ve been writing complaints to

    other shops/resturants, regarding other incidents, that could maybe seem to be part of a pattern.

    So I thought I’d also write this complaint.


    Even if I must admit that I wrote the other complaints, before I wrote this complaint, since I’m

    really sure what to complain about, other than that I thought the staff acted strange.

    So I hope you have the chance to have a look at this!

    I’m enclosing a blog-post I wrote, just a few minuttes after the incident. (It’s in Norwegian, but I’m

    enclosing it anyway, since I unfortunatly didn’t have any other notes about the incident, but I

    thought it was better to enclose blog-entry copy, than not enclose any enclosures at all).


    It says on the blog-post, that it’s written on 10/1, at 19:06.

    But I’ve checked wich time-zone the blog is set on, and it set on timezone -5.

    So the actuall date/time for the blog-post, is 11/1, 0:06.

    Thats about ten minutes after the incident.


    I went straight home, and wrote on the blog, since there have been many maybe a bit strange

    incidents happeing.

    Hope this is alright, and thank you very much in advance for your help!

    Yours sincerely,


    Erik Ribsskog

  • Aftenposten Message Board Posting, 11/2. (In Norwegian).

    Rase etc. 11.02.08 06:59
    (Svar til: Aftenposten)
    cons

    Ikke registrertJeg synes det virker litt om nytale, at man ikke har lov å bruke ord som rase, neger, osv, som folk er vant til å bruke fra før.

    Hvis dem skal ta fra folk ordene, så får dem i det minste lage et nytt ord som betyr det samme da.

    Er det riktig at man skal nekte folk som har brukt et ord hele livet, å fortsette å bruke det samme ordet?

    Bare fordi noen påstår at det ikke finnes noen raser, og at mennesker kan klassifiseres etter andre ting.

    Det er mulig det er riktigere å klassifisere mennesker etter blodtype f.eks., jeg er ikke noe ekspert på emnet.

    Men, å kreve av andre, at de slutte å bruke et ord, er det lov det da?

    Blir ikke det trakassering?

    Hvis noen får lov å bruke de ordene man ønsker.

    Mens andre ikke får lov å bruke de ordene man ønsker.

    Dette høres litt snodig ut for meg i hvertfall, og at det kan være et form for overgrep/trakassering, ovenfor de som ønsker å bruke de ordene, som de har brukt hele livet.

    En annen ting, kan kanskje være, hva hvis noen har en agenda mot f.eks. norrøne/nordiske folk da.

    Så skal man ikke få lov å henvise til dem da, siden det er andre ting enn utsende, som klassifiserer mennesker bedre?

    Hvordan kan man da forsvare seg mot f.eks. etnisk rensking?

    Hvis ting som etnisitet/rase, ikke er lov å referere til?

    Hvis noen sier, å han ble drept fordi noen ikke likte at han hadde blondt hår, og vikingeblod i årene, siden de ville utrydde alle med vikingeblod i årene, for å hevne det vikingene gjorde f.eks.

    Så svarer de bare, nei for noe tøys, det er mange andre ting som klassifiserer mennesker bedre enn om de er norrøne eller ikke, så det kan ikke stemme.

    Er det den retningen ting tar?

    Kan det tenkes at dette tenkte forbudet mot å bruke begrepet rase, kan være del i f.eks. en pågående agenda for å utrydde folk av f.eks. norrøn rase da.

    Men at hvis man forbyr folk å prate om rase, så er det ingen som kan protestere og si at de alle de norrøne forsvinner, eller at noen ble drept fordi de er norrønne, fordi det ikke er lov, (ala nytale i ‘1984’), det er ikke lov å bruke ordet rase og sikkert heller ikke ordet norrønn heller da.

    Det blir vel neste steg eventuelt da antagelig, det er jo ikke lov å si neger, så da er det vel ikke lov å si norrøn heller antagelig.

    Men jeg mistenker som sagt at slike plutselige ‘forbud’ mot ord, som dukker opp, kan ha en mulig politisk agenda forbundet med seg.

    Jeg ser egentlig ikke noe grunn til å regulere ordene, som i ‘1984’ f.eks., fordi jeg mener det vil regulere seg selv.

    Hvis noen mener de blir trakassert, så vil de vel ta opp dette selv, og klage selv.

    Man trenger vel ikke opptre som en formynder for dem, og si at, å det er så synd på dem, så vi må få forbud mot å si ‘neger’.

    Da mener jeg det er patronisering.

    Hvis noen blir sure fordi noen sier ‘neger’, så burde de vel ta det opp selv.

    Jeg mener det er patroninsering, hvis noen skal drive å ta opp ting på vegne av andre voksne mennesker.

    Men nå skjønner jo ikke jeg alt som foregår i verden, så det er mulig det er noe jeg ikke har skjønt her.

    Men det er kanskje noen andre som skjønner det, så kan dem eventuelt svare og opplyse meg da.

    Så på forhånd takk for det i såfall!

    http://debatt.aftenposten.no/item.php?GroupID=10&ThreadID=226219&page=1#item3444262

  • Business-secret with the price of NOK 25.90. (About £2).

    BUSINESS-SECRET WITH THE PRICE OF NOK 25.90. (About £2).

    (Article translated from the online version of the Norwegian newspaper Dagbladet.,
    published Sunday 28/12/1997).

    Orkla Foods is been secretive about where it is, that the basic ingredients,
    to the Pizza Grandiosa is from. Orkla don’t wont to provide information regarding
    eighter the orginiating country or supplier for the basic ingredients.
    They refuse to answer questions regarding the meat in the Grandiosa. And when
    Dagbladet visited the pizza-factory in Stranda, the restrictions, on what
    Dagbladet was allowed to view, were particularely tight. – Business-secrets,
    Information Director in Orkla Foods, Håkon Mageli says.

    Orginial article written by Lajla Ellingsen.

    It’s not about pizza. It’s about that pizza. The one that all the Norse loves,
    according to Stabburet, or like Information Director in Stabburet, Håkon Mageli,
    says: ‘It tastes bloody good’. And then it’s natrual to ask. What is it really,
    that we’re eating so much of? What is a Pizza Grandiosa? – It says on the box,
    the Information Director answers. With the Information Director brought with us,
    we are heading towards Stranda, the pizza paradise, where Orkla Foods recently
    have investigated in a new factory to the price of 200.000.000 NOK. Where it
    this day, is being produced 180 000 pizzas. And from new year, the capacity is
    being increased by fifty percent. – It not really everything that is being said
    on the box, Meat from large cattle (storfekjøtt), it can mean anything from cow
    to horse, can’t it?

    – It’s not horse in the Grandiosa, Madam! Hageli thunders, but he admit that it
    is a mixture. From cow or bull.

    – Which looks like real meat?

    – It’s now simple task to make well tasting pizza-meat. The taste is the most
    important to us. If it doesn’t taste good, then the consumer isn’t going to
    buy the pizza.

    – But you can’t claim that it’s a coincident, that the way you mix and cut the
    mixture, makes it look like real meat?

    – Claim and claim. It is meat from big cattle (storfekjøtt) in the meat. But you’ll
    never get my recipy, due to competitiveabilty-reasons.

    NAIVE BEYOND LIMITS

    It was here that it started. Two weeks ago. When we wanted to go behind the ingredients-
    list on the famous yellow and red pizza-boxes. Like what type of meat that was being
    used. – what piece of the cattle are we eating when we are eating Grandiosa? Or if
    we could be sure of that the soy-protein, being used to bind the meat, isn’t gene-
    modified. What about the tomatoo-puree? We wished to trace the ingredients back to
    the producer. And we wondered what we really could get for 25.90 NOK. And we got
    answered:

    – Eg. Jarslberg-cheese, produced by ‘Norske Meierier’. (Translates to Norwegian Dairys,
    the Norwegian Dairy monopoly).

    – What about the soy-protein?

    – We are not supplying information about the supplier of the soy-protein.

    – But how can we know that it isn’t gene-modified then?

    – Because we have got a garanty from our supplier. We have a policy on that we shouldn’t
    use gene-modified products. The consumer can be reasured about this.

    – But the consumer is without any possibilities to double-check this?

    – We can’t reveal who our suppliers are. It would be naive beyond any limits. We protect
    what we have. You’ll never get my recipy.

    The Information Director said. But we got an appointment to see the production. In 14 days.

    AS FEW ANSWERS

    He’s Mr. Grandiosa. The Factory Manager in white, Ivar Moss, the entrepenour who blinks in
    a clever way every time he nods, and who is enjoying the self-rolled un-filtered tobacco-
    sigarette, when the young, dark Information Director, is laying transparent-documents on
    the overhead-projector, and is telling about market-shares, and business-strategies. And
    about food-safety. And from new year, it’s going to be a free of charge landline number,
    so that everyone can call if they are having any questions about the pizzas.

    – And then they’ll get as few answers as us?

    – I think you have gotten very good answers. There are some things we can’t say.

    – But it’s emerging a stronger and stronger demand from consumers, to know more about the
    production-process and origination?

    – I wont say how wer are going to provide information in the future. We’ll have to look
    at this, Mageli says, and then it’s Mr. Grandiosa’s turn. He who was called up by Leif
    Frode onarheim, more than twenty years ago, with the question if he could producy pizzas
    at Stranda. Of course we can, Moss answered, hang up the phone, turned in bed, poked his
    wife, and asked: ‘What’s pizza’? He didn’t know then, but the young people know, who
    in the seventies revolutionised the eating habbits in the home, with home-made pizza.
    After the revolution, pizza became a factory-produced product, eaten by everyone, and
    which fitted well in a country, where one have to get by with a packed lunch, instead of
    a hot lunch. And where the hunger demands the food to be put on the table, as soon as
    one enters the door to ones home. Then the answer is, more often than in any other
    country, frozen pizza. Or like social-antropolog and researcher on ‘Statens Institutt
    for Forbruksforskning’ (The Governments Institute for Consumer Research), Mariann Lien,
    says it:

    – The Grandiosa explains the pressure we are living under. It might be looked at as a
    symbol of the development in the home. (Or it really says at the home-front).

    – So the Grandiosa is the price were paying for womens liberation?

    – Price and price. I think it’s a totally alright meal. But it’s a good point, Lien says.

    Ivar Moss turns around. He’s going to show us the factory, which he himself has been part
    of constructing. But what we get to see, is the production of the pizza-bread. And the
    packaging of the finished product. Thats it.

    – I’d love to let you join me in the shower, but you’ll never get to the topping-department.
    We have stright hygienical restrictions, and it’s also top secret. We have many competitors.

    THEN WE DISAGREE

    So this is how it turned out that we only got to see about 1.5 kilometers of the 3.5 kilo-
    meter long production-line. And we get to know that the conserving-agent, the salt, the spice,
    the hardener, and the tomato-puree, are imported from abroad. While tha meat, the cheese,
    the milk-protein, the yeest, and the flour are domesticly produced. The soy-protein have
    recently been switched to gelatine. Because the supplier, on a long term, couldn’t garantee,
    suficient quantities of non gene-maniupalet soy. We don’t get to know anything more. And the
    Information Manager is present, to make sure that nothing more than what the higher management
    have decided, is being told.

    – But what quality can the basic ingridients have, with so low prices on the ready product, an in
    a market, like the Norwegian, where the food-shop-chains, and not the suppliers, are in control?

    – Good. We have to have good basic ingridients, we have well developed systems who ensures the
    level of the quality. Eg. we have our own veterinerian, Håkon Mageli says.

    – BUt the meat, how much meat is it really in it?

    – You won’t accept no for an answer?

    – No?

    – Then we disagree. We’ll not tell anything more about the meat-case.

    The yellow signs warnes people that aren’t clearified/related. Ivar Moss opens the door.

    – Then I’ll walk in front, and you behind, Håkon, so that we have everything under control.

    http://www.dagbladet.no/nyheter/1997/12/28/48643.html

  • E-mail to Liverpool City Council, 12/7.

    Fwd: Complaint
    10 February 2008
    04:17
    Subject
    Fwd: Complaint
    From
    Erik Ribsskog
    To
    eribsskog@gmail.com
    Sent
    10 February 2008 04:13

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Jul 12, 2007 4:06 AM
    Subject: Complaint
    To: Richard.Little@liverpool.gov.uk
    Cc: “Lennon, Linda” <linda.lennon@liverpool.gov.uk>, “Southern, Lesley” <Lesley.Southern@liverpool.gov.uk>

    Hi,

    I’m refering to phone-call last week (4/7). I know I said I’d send this e-mail no
    later than Wednesday, but I didn’t get to start on it untill late on Wednesday,
    so it’s probably going to be Thursday untill I get to actually send the e-mail,
    so sorry about that!

    Problems with washing women/girls in the mens changing-room during opening hours:

    The first thing I wondered about, was regarding the problems described in
    the e-mail I sent to Linda Lennon on 8/6, about the washing girl/women in
    the mens changing-room.

    I’ll copy the text from that e-mail into this e-mail, since I have some questions
    regarding that episode:

    to

    linda.lennon@liverpool.gov.uk

    date

    Jun 8, 2007 10:58 PM

    subject

    Fwd: Statement

    mailed-by

    gmail.com
    Hi,

    I just got back from the gym, it closed at 9 pm.

    I just had to eat a bit and relax a bit after the work-out, or else I would have sent the
    email at once.

    Because what I’m wondering about with the gym, is:

    Is it really right that there should be female washing-staf in the mens wardrobe
    at 8.45 pm, when the gym closes at 9pm?

    This happened again today, and it has also happened once before.
    I used to workout a bit when I lived in Oslo and Sunderland as well, but they never
    used to start washing the wardrobe until after the closing hours.

    So I think that since the gym is run by the Council, I think that they shouldn’t
    have the washing-routines that includes female staff starting to wash in the
    mens wardrobe as early as 8.45 pm.

    I think they should wait until after closing-hours to wash the mens wardrobe,
    and that if they have to wash, then they could maybe instead wash the machines
    in the gym or something else before the gym is closed.

    When I went into the mens wardrobe at 8.45 pm then there was a female washing
    staff washing there, about 40 years maybe with dark hair.

    I think she was talking with a colleague in there, it was probably the other washing-
    woman.
    I was working out on the tread-mill by the reception untill a bit before 8.45 pm, and
    then I saw the washing-staff walking around in the reception-area at around 8.40 pm.

    And one of the washing-staff looked quite young, maybe 16-17 years.
    I think it must have been her that the washing-woman with dark hair spoke with in
    the mens wardrobe at 8.45.

    I don’t think there should be that young female washing staff in the mens wardrobe
    at 8.45, when the gym closes at 9.00pm.

    It has happened once earlier as well that there were female washing staff in the
    mens wardrobe at around 8.45, and I just think that this isnt right.

    I think that both the staff in the gym and the washing staff should understand by
    themselves that the female washing staff shouldnt start to wash in the mens
    wardrobe untill after the closing hours at 9 pm, so thats why I havent complained
    about this to the staff in the gym or the washing staff.
    I think that it should be unecessary for me to tell this to them, I think they should
    have understood this by themselves.

    And Im not really sure whos in charge there in the evenings eighter.

    There has also been other incidents at the gym that I have thought to complain
    about, but I havent untill now.
    But with the washing-staff in the mens wardrobe again today at 8.45 pm, was
    a bit like the final drop, so since Im not really sure whos in charge there in the
    evening I thought that I could send you an email about this.
    And also since one of the washing women was so young, it makes me a bit
    worried about whats going on in the gym, when they put a washing woman/
    girl that looked like she was maybe 16 or 17 in the mens wardrobe at 8.45pm,
    so therefore I thought I should really just write the email now, because that this
    is a bit unacceptable for a gym thats run by the Council.

    I know its a bit late to send emails at this hour, but it thought that since I think
    that this way of organising the washing-routines in the gym is a bit unaceptable,
    I thought that if I sent the email about this right after I got back from the gym,
    then there would be less possibilites that eg. someone could say that I must have
    mistaken the time etc, since now its just a quite short time since I left the gym,
    so I reckoned that its best to send it right away, while I still have the details at
    mind so to speak.

    So I hope that this is alright!

    Sorry that I send the email this late.

    Regards,

    Erik Ribsskog
    – Show quoted text –

    ———- Forwarded message ———-
    From: Erik Ribsskog < eribsskog@gmail.com>
    Date: Jun 8, 2007 3:45 PM
    Subject: Statement
    To: linda.lennon@liverpool.gov.uk

    Hi,

    I refer to the phone-call earlier today, and send the statement from
    the bank about the duplicate payment with the direct-debit.

    Pleare just contact me if there is anything else I should have remembered.

    Hope that this is alright!

    Regards,

    Erik Ribsskog

    So my questions regarding this is:

    1. How come that there are washing women/girls in the mens changing-room at 8.45 pm,
    when the gym closes at 9 pm?

    2. Is the gym going to change its washing-routine, so that the washing women/girls dont
    start to wash the mens changing-room untill after the gym is closed. (Because like I explained
    in the e-mail to Linda Lennon, this with the washing women in the mens changing-room has
    also happened earlier at the Millenium gym, but I’ve never seen it in other gyms).

    Problems with direct-debit processing errors/duplicate payments:

    Also, I have been in contact with Lesley Southern, about some problems regarding processing
    errors/duplicate direct debits from the gym.

    I explained to him that I would also bring up some the issues regarding this with you, so I think
    its alright if I also copy the contents of that e-mail:

    from

    Erik Ribsskog <eribsskog@gmail.com>
    hide details
    Jul 10 (2 days ago)

    to

    “Southern, Lesley” <Lesley.Southern@liverpool.gov.uk>

    date

    Jul 10, 2007 6:18 PM

    subject

    Re: Earlier e-mails

    mailed-by

    gmail.com

    Hi,

    thank you very much for your answer.

    I think it was very fine that you had the time to answer me, and I also think that it was very
    fine that you have taken off my arrears due to the amount of time/inconvinience I have had
    due to this.

    But since there were still some things I was wondering about, I thought I could try to send
    you an enquiery about this, to try to maybe found out about this.

    I’ve written an explanation below, as comments on your e-mail, since I thought it was easier
    to explain/answer this way.

    To summarize my questions:

    1. Shouldn’t the gym have asked me first if they wanted to withdraw an extra payment (that they
    had no mandate for) from my account in June?

    2. How come that there were still two payment-requests from the gym waiting to be withdrawn
    from my account on 27/6, when firstly, the gym only have a mandate to withdraw one monthly
    payment from my account. Secondly, I had agreed with the staff at the gym, that I would pay the
    arrears when I recieved the swith-bonus from the bank. And thirdly, I had sent Linda Lennon,
    Administration Manager at the Council an e-mail about this problem on 8/6, with a copy of the
    statement from the bank, showing that there was a problem with the gym charging me duplicate
    payments from my account for the month of June?

    3. How come that the gym still wanted to withdraw a (duplicate) payment from my account for the
    month of July, when the gym was closed for refurbishment for six weeks from 25/6?

    I’m also going to contact the Duty Officer at the gym regarding why the gyms members weren’t
    informed about the six weeks closure of the gym and more. So it might be that I’ll also ask him
    about some of the same questions. (Like about why the gym still wanted to charge me even
    if they were going to be closed etc.)

    I hope you have the time to answer me about this questions, since I thought some of these things
    were a bit strange, so it would be nice to be informed about this.
    So I hope that you bear over with me if I’m asking many questions!

    Thank you very much in advance!

    Yours sincerely,

    Erik Ribsskog

    On 7/3/07, Southern, Lesley <Lesley.Southern@liverpool.gov.uk > wrote:
    Erik

    Your enquiry regarding your direct debit payments has been passed onto myself for further investigation.

    Unfortunately we cannot refund a payment to a member that has outstanding arrears, this is for audit purposes as we are required to provide details of all miscellaneous payments made to our members.

    The action we have taken to date is to take your 1 month overpayment as your cancellation fee (which is normally 2 months) and we have taken your arrears off your membership record for the inconvenience caused as a result of the error.
    – Regarding the overpayment, it wasn’t actually an overpayment, because when the bank saw that it had been a
    process error/duplicate payment from the gym, then they transferred the duplicate payment back as a
    ‘interbranch payment’ on 6/6.

    (Secondly, I think that I shouldn’t recieve a cancellation fee, when the gym suddently closes for 6 weeks
    for refurbishment. I think that then the gym should have first sent its members a letter about this, put
    up a poster at the gym about this, and also not charged its members for the month that they are closed,
    but I have to contact the Duty Officer at the gym about something else, so I’ll bring this up with him.)

    I have checked the Direct Debit report and it seems that the overpayment dates back to a missed January payment which has been allocated to your account on 30 th May. I will need to speak to our Direct Debit team to determine why a payment for January has been included in June’s Direct Debit report.
    I’ve been speaking with the staff (including the Manager) at the gym several times about the arrears, and we agreed that I would
    pay the arrears later, when I recieved some money I was expecting (a switch-bonus from the bank).

    This was agreed with Craig at the gym, when we set up the direct-debit agreement in May.

    I spoke with Craig about this on 1/6 as well, since I hadn’t recieved the switch-bonus yet, and then I was informed
    that the arrear was £70.50, and we agreed that I would pay this when I recieved the money from the bank.

    So my point is, that they should have told me first if they wanted to withdraw an extra payment from my account
    on 1/6, so that I could have planned this in advance.

    Also, this (RBS) bank account was set up in May, so I don’t really understand how a missed direct-debit
    payment to my old (Barclays) account in Januray, could suddently appear on my RBS-account in June?

    It seems a bit strange to me that this could happen, when I also had agreed several times with the staff
    at the gym (in the month of March and then monthly), that I would pay the running bills, and that I’d pay the
    arrears when I recieved the switch-bonus from RBS.

    Also I had been told by the staff at the gym, that there was no hurry at all with the arrears, as long as I
    paid the running bills.

    – Also the bank told me when I called them in the beginning of June, that the gym wasn’t allowed to
    withdraw more than one payment a month from my account, since they only had one mandate.

    – Also, when I called the gym on 26/6, to ask if they were open on 26/6, (since they were closed for
    no apparent reason on 25/6), then I was told that the gym was closed for refurbishment for six weeks.

    I then thought that it wasn’t right that the gym should charge me for the month of July, when they were
    closed. (I also thought they should have informed the members about the six weeks closure). So due
    to this, I called my bank (the RBS customer-support line) on 27/6 to cancel the direct-debit.
    I was then told that there were still two direct-debits from the gym on my account, both with the same,
    reference-number (LIFE 800 1561).

    – So I was wondering, how come that there were still two payment-requests from the gym waiting to
    be withdrawn on my account on 27/6, when firstly, the gym only have a mandate to withdraw one
    monthly payment from my account. Secondly, I had agreed with the staff at the gym, that I would
    pay the arrears when I recieved the swith-bonus from the bank, and thirdly, I had sent Linda Lennon,
    Administration Manager at the Council an e-mail about this problem on 8/6, with a copy of the
    statement from the bank, showing that there was a problem with the gym charging me duplicate
    payments from my account?

    Your account has now been set to expired and no payment was requested in July.

    Well, there were actually two payments requested in July (see above
    So my questions regarding this is:

    3. Shouldn’t the gym have asked me first if they wanted to withdraw an extra payment (that they
    had no mandate for) from my account in June?

    4. How come that there were still two payment-requests from the gym waiting to be withdrawn
    from my account on 27/6, when firstly, the gym only have a mandate to withdraw one monthly
    payment from my account. Secondly, I had agreed with the staff at the gym, that I would pay the
    arrears when I recieved the swith-bonus from the bank. And thirdly, I had sent Linda Lennon,
    Administration Manager at the Council an e-mail about this problem on 8/6, with a copy of the
    statement from the bank, showing that there was a problem with the gym charging me duplicate
    payments from my account for the month of June?

    Problems around the closure of the gym for six weeks from 25/6 due to refurbishment:

    5. How come that the gym still wanted to withdraw a (duplicate) payment from my account for the
    month of July, when the gym was closed for refurbishment for six weeks from 25/6?

    6. How come that there were no letters sent to the members of the gym regarding the closure
    of the gym for six weeks from 25/6 due to refurbishment?

    7. How come that there were no poster in the gym informing the users of the gym that the gym
    would be closed for six weeks from 25/6 due to refurbishment?

    8. How come that there was only a makeshift sign on the entrance-door to the millenium-
    building saying ‘gym closed’, and nothing more when I went there to work out on the
    evening on 25/6. (Shouldn’t it have been a proper sign, with information about why the
    gym was closed, how long the gym was closed for, and not just some makeshift
    sign written with an ink-marker)?

    9. How come that there were no information about the fact that the gym was closed, when
    I went on the lifestyles website:

    (www.liverpool.gov.uk/Leisure_and_culture/Sports/Leisure_Centres_and_Pools/Lifestyles_Millennium/index.asp )

    on 26/6 (When the gym had been closed since 25/5)?

    (I can see that it says that the gym is closed there now, but on 26/6, there was no information
    about the gym being closed at all. I went there to see if it said anything on the website on 26/6,
    since the gym was closed for no obvious reason on 25/6, but it didn’t say anything about the gym
    being closed on the website, so I noted down the phone-number to the gym, and called the gym,
    and they told me that the gym was closed for six weeks due to refurbishment.)

    10. How come that members of the gym were charged for the whole month of June, when the gym
    was closed for refurbishment from 25/6? (Shouldn’t the six days from 25/6 to 30/6 have been
    deducted from the charge?).

    Other problems at the gym:

    Like I wrote in my e-mail to Linda Lennon on 8/6, there had also been other, earlier incidents at
    the gym which I had thought to complain about.

    But like I also wrote, it wasn’t always easy to know who it was that was in charge there after the
    manager had gone home, and him I only spoke with once, since I most often worked out in the
    evening.

    And that the incident with the washing girls/women in the mens changing room again within the
    opening hours was the last drop, so to speak.

    And then it was easier for me to complain, because then I had her e-mail address from before,
    since I had sent her a copy of the statement from the bank, to document the problems with
    the duplicate direct debit/processing error from the gym.

    So then it was easier for me to complain.

    I’m going to try explain a bit more about the earlier incidents:

    Problems with locker:

    On 26/4, it says in my note-book, I was at the gym.

    I work with office-work, so I try to work out quite often, and I usually use different lockers at the
    gym, depending on which locker of the lockers that are free etc.

    And when one work out 3-5 days a week for some time, and you have a different locker each time,
    then it could be that one forgets exactly which locker one uses this particular time.

    And, since only about half of the key-rings with the keys for the lockers had tag-numbers on them,
    this could be a bit confusing.

    So when I was finished with the work-out, and I went to the area of the changing-room where my
    locker was, then the locker wouldn’t open.

    Like I wrote, I use different lockers each time, depending on which lockers that are free, where in
    the changing-room it is less crowded etc.

    So it isn’t that easy to be exactly sure if it is that particular locker, especially since the key-ring
    to the locker (like about half of the other key-rings, i noticed later), lacked a number-tag on it,
    to specify which locker it belonged to.

    I usually dont keep things like my wallet etc. in the locker, since its a big gym, always many
    people there, and I would get a lot of inconvienience if something happened to my wallet etc.,
    so I didn’t keep the most ‘valuble’ things in the locker.

    I use to keep my note-book with my wallet, so I had my note-book still on me, and I thought it
    was a bit embarresing going to the reception explaining that I coultn’t find my locker, so I decided
    to be 100% sure before I did that.
    So, I just wrote down the numbers of all the lockers in my note-book, and then I checked each
    and every locker, and crossed the number for that locker in my note-book.
    I made sure to check each lock thoroughly.

    So, when I had checked each lock in the changing-room, and the key didn’t fit in any of them,
    then I went to the reception to explain.

    It was still quite embarresing, but at least now I had the note-book to show that I had tryed all
    of the locks.

    There were about 5 or 6 people sitting in the reception, and the woman in charge, told Neil to
    help me with this.

    I explained to Neil that maybe the smartest thing for me would be to return at closing-time,
    when all the other users of the gym had gone home, then it would only be one locker left
    to check.

    I was holding my note-book still, so I wrote down that Neil started acting a bit like a sergeant
    in the army, knocking his fist into the side of the enterance to the changing-room and screaming
    /comanding: ‘come here’.

    I thought this behaviour was a bit peculiar, but I went after him into the changing-room, and then
    he starting to ask if I had been having a few beers. (Since I couldnt remember the number for
    the locker).

    I asked him what his name was, and wrote it down.

    Then I showed him that I had tryed all the lockers, and that noone worked, and that there wasnt
    any number-tag on the key-chain for the locker.

    He asked me which locker I thought it was, and I told him that I thought it was the number 156
    one. (It says in my note-book).

    So he asked me to give him the key, so that he could try the number 156 locker and the
    surrounding lockers.

    But he couldnt manage to open any of them, so he went to find the master-key.

    This took a bit of time, but he returned and then opened the locker with the new key.

    It was locker 156, and I showed him in my note-book that I had already tryed to open
    locker 156 with the key, because I had crossed out that number in the note-book.

    Neil said that ‘the locks often get stuck.’, I can see from my note-book.

    I found a new locker (since I didnt have the key any longer to the 156 one), and Neil
    reminded me to remember the key-number.

    I told him that I thought that there should be key-tags on the key-rings for the lockers.

    Also, the next time I went to the gym, the woman in charge reminded me that I should
    remember the key-number, and then I told the woman in charge that I thought that
    there should be key-tags on the key-rings. (But there still wasnt done anything
    with this problem, and about half of the key-rings were still missing a key-tag
    for the remainder of the time I was working out at the gym).

    So my questions regarding this is:

    11. How come there are so much problems with the locks getting stuck in the lockers?
    I mean, surely the gym bought new lockers when they opened? And its the Millennium
    building gym, so the building and the gym can’t be that old? (Did someone buy used
    lockers for the gym when it opened)?

    12. How come the gym doesn’t use oil in the locks for the lockers, if it, like Neil said,
    is a problem with the ‘locks often get stuck’?

    13: And why didn’t the gym put key-tags on the lockers, when about half of the key-
    tags were missing, and I had spoken about this problem with both Neil and the woman
    who was in charge there on the day this incident ocured, I think it was on 26/4?

    Problems with the washing of the machines:

    When I wrote the e-mail about the problem with the washing women/girls in the
    mens changing-room in the opening hours, then it came to mind that maybe
    the washing-should should rather wash the machines, and then wait untill
    the gym has closed, before they washed the changing-rooms.

    The reason I thought about this, is because I remembered an incident from when
    I was working out, I think it must have been in April or May.
    Then I was working out at the thread-mill, and this was I seem to remember hours
    before closing-time.

    There were a couple of washing-ladys there, even if it was still a few hours until
    closing-time.

    They were just walking around a bit, seemingly not certain on the routine.

    But then one of the washing ladies started to wash the stepping-machine in front
    of me. But what I thought was a bit strange, was that she only washed the tip of
    one of the handles of the stepping machine, and then nothing else. This she did
    twice with a few minuttes inbetween.

    Other than that, I couldn’t see that eighter she or her collegue washed any of the
    other machines. (They looked a bit lost there, walking around with their buckets
    while the gym was still quite crowded, since it was hours till closing-time.)

    My question regarding this is:
    14: Shouldn’t the washing-staff put up a sign near the machines when they wash
    them during the time of which the gym is open? Couldn’t people get hurt if
    they work out on machines that are slippery from being washed? I seem to
    remember from other places I’ve been working etc., that yellow plastic signs
    are being put on the floor etc., saying that one have to be careful since its
    newly washed, so shouldn’t the washing staff in the gym also do this when
    they clean the machines within the opening hours?

    Problems with staff:

    Like I’ve written, there have been some incedents before that I have wondered
    if I should complain about, but I’m not always sure whos in charge there, so
    this makes it a bit more tricky to complain, and I’ve also had the problem
    with the arrears on my membership, and the manager let me work out
    there and pay the arrears later, so there was a threshold before I would
    complain.

    But I wrote down in my note-book a couple of things I reacted on anyway.

    I was wondering a bit what was going on there, e.g. on 24/5 Craig and
    a blond girl sits in the reception.

    Only Craig logs in the members, even if there is a long queue. The girl
    is only watching. (I think maybe she is his girlfriend, since I noticed
    them sitting very close once when I wanted to log in).

    So I was wondering, if there is a long queue, surely both of them could
    log in the users of the gym, so that they wouldn’t have to wait in a line,
    like if some of the customers are there to sign up for a membership,
    then still everyone have to wait in one line, even if there are more
    staff at work.
    So then I was wondering what is the girl doing there, if she cant log in
    the customers, and is only sitting watching.

    And I think she had been working there a while then, so I dont think
    she was on training.

    So this seemed a bit strange to me, so I thought I could mention it
    while Im writing this e-mail anyway.

    Also, I remember, that one Friday I was working out there, then they
    annonced the closing of the gym like this:

    ‘The gym will be closing in 60 minutes’, ‘The gym will be closing in
    45 minutes’, ‘The gym will be closing in 30 minutes’, ‘The gym will
    be closing in 15 minutes’.
    I think it was the same girl, but it seemed like it was Craig that told
    her to say it.

    Normally they only say ‘The gym will be closing in 20 minuttes’, or
    something like this, so I thought I could mention this as well, even
    if its maybe not so important what they say on the calling-system
    in the Friday evenings? Anyway, I thought I could mention it while
    I was writing the e-mail anyway.

    My question to this is:

    15. How come the staff only sits watching while the customers are
    standing in line?

    16. Shouldn’t the staff have name-tags, where it said name and title,
    so that it would be easier for the users of the gym to know who to
    speak with regarding different problems. (So that they know who
    are in charge)?

    (For instance, on the day when there were washing girls/women in
    the mens changing room, and they must have been there from
    around 8.40 pm. or earlier, because I went in there on 8.45 pm,
    and then they were well into their routine it looked like, before I
    turned and went home.

    On that day (8/6), the staff that were working around closing-time,
    was Neil, a young girl that wears high-healed shoes and blouse,
    and a man around 40 years maybe that I think could maybe is the
    girls father, because I saw him standing very close to the girl once.

    I thought maybe the girl was in a kind of responsible position there,
    since she wear office-clothes, but the guy in his forthies I reckon
    also could be in charge there, since hes the oldest etc., and also
    Neil I reckoned could have been in charge, since he has access
    to the master-keys etc.

    So its a bit embarrasing asking about whos in charge, because
    you wouldn’t want to offend anyone, with asking whos in charge,
    and then its actually that person who is in charge.

    I don’t say that it is impossible for the customers of the gym to
    find out whose in charge, but I thought that it could maybe add
    to the general level of customer-service at the gym if the staff
    was wearing name-tags.

    I wrote down a note of who that was working that day, so that
    I would know later, since I wrote the e-mail that day with the
    complaint about the washing-staff in the chaning-room, so I
    thought I’d write it down, in case it became an issue.)

    17. Should they really anounce that the gym is closing in 60 minutes,
    and that the gym is closing in 45 minutes etc.?

    Problems with direct-debit agreement on 13/12/06:

    While I was looking for some notes before I started writing this
    e-mail now, I found a letter from the gym from 8/12/06.

    I’ll just write what it says:

    ‘Dear Mr. Ribsskog,

    RE: Lifestyles Membership No: LDD121346

    As a valued Lifestyles member, I was surprised to find that your monthly
    Lifestyles subscription of £23.50 due earlier this month has not been paid.

    You may be aware of this already and have made payment at the
    Lifestyles centre, if so, please accept my apologies.

    If you have not paid these arrears, I would ask that you pay them at your
    earliest convienience by contacting your nearest Lifestyles Centre. Your
    membership account can be updated at any of the centres and you can
    pay either by cash, cheque, credit or debit card.

    Please contact Liverpool Direct on 0151 233 3007 for the number of your
    nearest Lifestye centre.

    I regret that until any arrears have been paid, standard admission
    charges will apply and you will lose the benefits of your membership.

    Yours feithfully

    Steve Kneale

    Business Development Manager’.

    (I write quite fast, so I thought I could just write it down, so that it would be
    easier to understand what I meant.)

    There were some problems regarding me switching from a Barclays Cashcard
    account to a Barclays Current-account at around the end of November/beginning
    of December 2006.

    The problem was that my pay from work was switched to the new current-account,
    whereas the direct-debits remained connected to the old account.

    I was in a busy period with work etc., so I didnt think about this problem before I
    got a letter from the bank about it.
    So I went to the bank, and transfered all my direct-debits from my old Barlays
    cashcard account, and to my new Barclays current/visa account.
    The clerk in the bank did this for me, it was a quite routine operation it seemed
    to me.

    Exept for the Lifestyles direct-debit for some reason.
    This direct-debit had been canceled right away, in a way so that the clerk in the
    bank couldnt transfer it to the new account.

    And when I went to the gym on 13/12, I had to pay the charge for Decemeber at
    the gym, and it wasn’t possible for me to just switch the existing direct-debit
    agreement from my old Barlays Cashcard account to my new Barclays Current
    account, but I had to fill out a new form all over again to set up the new
    direct debit agreement on my new account.

    I accept that it was my fault with forgetting to transfer the direct-debit to the
    new account (It was some comunication-problem at work, with me informing
    work that I had got a new bank-account, but with work not giving me any
    feedback on that they had changed my account information in the payment
    system).

    But because of the later problem with the direct debits now in June, I thought
    I could ask a couple of questions regarding this as well, while I’m at it, so to
    speak.

    18: How come that the gym canceled my direct-debit between 1/12 and 8/12,
    and sent me a letter on 8/12, where it said that I had to go to the gym and
    pay in cash, when I had never had any payment problems with the gym before
    this, and all the other direct-debits were possible to switch (for the clerk at
    the bank to my new account), except the gyms direct-debit? Shouldn’t the
    gym have tryed to collect the payment from my account again 7-14 days
    later, like the clerk in the bank told me that the other companies did?

    19: Why did I have to write my signature on, and fill out a new form all over
    again on 13/12, for a new direct-debit. Didn’t the gym have all my information
    from before, have one got to fill out and sign a new form just because one
    gets a new account-number, when one are still using the same bank?

    (The signature of the women I spoke with on the gym on 13/12/06, looks
    like it says Probert as a last name by the way, in case that makes it
    any easier to find out about this.

    I remember I thought it was strange that I had to fill out the form all over
    again, just because of the problem of the one payment due to the
    problems with changing the direct-debits and my pay from work to
    the new account, in a coordinated way.

    Because it didn’t seem to be a similiar problem with the other companies
    that also had direct-debits on my account, so therefore I remember that
    I thought that this was a bit strange.
    And now, due to the other problems with the direct-debits again, now in
    June, I thought I’d just ask about the earlier problems, since they came
    to mind now.

    also this:

    How come I got a letter sent 8 days after the missed payment in December,
    where as later, in January, February and March (with the new direct-debit set
    up on 13/12), I didn’t get a letter at all.

    It went on for two or three months, it must have been, before someone reminded
    me that there were arrears on my membership.

    I was quite busy in this time-periode, even if I was unemployed, so I didn’t
    have so much money then, so I should maybe have spoken with the staff about
    this myself, but I much problems with paying my rent etc., and I was glad to
    have the oppertunity to work-out, since it was a bit stressing not having a
    job, and it helped to work-out to relax from the stress.

    And also, the staff gave different information to me regarding the arrears. The
    girl wearing office-wear, and who worked on 8/6, for instance, told me on
    one occation that it wasn’t a hurry paying the arrears at all. (As long as I
    paid the running bills, which I did).

    And other members of staff, Craig for instance, told me that I had to pay the
    arrears before a certain date, (I spoke with the manager and got an extension,
    and later I agreed with Craig that I would pay the arrears when I got first the
    loan I was promised from the bank, and later the switch-bonus I was promised
    from the bank.)

    So the questions regarding this:

    20: How come in December I get a letter for not paying after 8 days, where as
    in the new year, it goes in the region of two or three months without recieving
    a letter or reminder from the staff, even if I worked out several times a week?

    21: How come one member of the staff (the girl with the office-wear who worked
    on 8/6), says that there is no hurry with the arrears, where as another member
    of staff (Craig), says that I have to pay before this and this date? How is this
    really supposed to be, according to the rules?

    (I appriciate very much that I was allowed to work out at the gym even if I had
    arrears, so it’s not because I am ungrateful that I ask about these things. It’s
    just that due to the other problems, with the washing-women/girls in the changing
    room, and the problems with the continuing processing errors and duplicate
    payments with the direct debits.

    And also due to the problems surrounding the unanounced closure of the gym
    for six weeks due to refurbishment.

    Due to these problems, I thought it would be best to mention all the other
    problems while I was at it. Even if some of these problems aren’t maybe
    that serious in themselves, I anyway thought that they were worth bringing
    up, because, I think, thay add to a general picture of things at the gym
    being a bit out of hand, so due to this I’m a bit concerned about whats
    really going on at the gym, and then I thought it would be best to mentioned
    all the things that came to mind, because these things, even if it isn’t clear
    to me here and now that there for certain is a problem conected with them,
    it could be a problem, so I thought it would be the most responsible thing
    to do, to also add the latter part of the problems, the ones that are mentioned
    under the title ‘other problems’.

    So even if it was the first five or ten questions that made me go to the step
    of complaining. Even so, I hope you have the oppertunity to answer me about
    the last part of the questions as well.

    Sorry again that this e-mail got a bit delayed. I know I said I’d send it no latter
    than Wednesday, but I reckon that as long as I send it before the office hours
    on Thursday, then it hopefully should be ok.

    I’ll also forward this e-mail to Linda Lennon and Lesley Southern, since I’ve been
    copying the e-mails I’ve sent to them earlier, in this e-mail now.

    Hope that this is alright, and that you bear over with me if some of the last questions
    wasn’t as well stated as they should have been, due to time problems etc.

    Hope that this is alright!

    Yours sincerely,

    Erik Ribsskog

    –

  • E-mail enclosure letter from Liverpool City Council, 10/8.

    10th August 2007 Enquiries: Steve Kneale

    Direct Line: 0151 233 6362

    Our ref. SK 10Au 07

    Mr. E. Ribsskog

    via e-mail.

    eribsskog@gmail.com

    Dear Eric,

    Thank you for sending us your comments dated 6th August 2007, that have fed into our ‘Have Your Say’ customer feedback system.

    Your communication raises a number of issues, some of which I understand have resulted in responses. However, if any of your previous communications have not been satisfactorily resolved or even responded to then please accept my sincere apologies. I will however try to address your concerns below.

    1. With regard your direct debit subscription to Lifestyles. I am aware of some problems you encountered. In November 2006 we installed a new It system into the Lifestyles centres that did result in a number of problems with collections. These are now resolved and I understand your account is in balance, as advised via e-mail dated 3rd July 2007.

    2. Within the Lifestyles Millennium we strive to provide a high quality service. We do employ cleaners who should not have entered the male changing areas when persons were present and we have changed the cleaning regime to stop this happening in future.

      Cleaning staff, together with the fitness instructors are required to clean all areas including the fitness equipment but not interfere with member’s enjoyment of using the centre.

    3. Lifestyles Millennium has been closed since 25th June and will re-open on Monday 13th August 2007 to allow essential repairs in the shower areas. Messages were put on the Wellness system and notices displayed in the facility for 2 weeks prior to closure in accordance with our customer charter.

      We have informed Liverpool Direct of updates and tried to keep the internet updated as we received feedback from contractors with regards the re-opening date.

    4. Members who used Lifestyles Millennium were reimbursed due to its closure and were informed in writing to their home address.

    5. All staff are expected to wear identity badges at all times. Although this does not denote their designation nor authority. Members should be encouraged to report any incidents to any member of staff who will attempt to resolve the matter or report it to a senior colleague. If you have any further cause to report a matter at our facilities I would ask you ask to speak with the duty manager. If you feel this is inappropriate at the time, please can you contact me directly, ideally by telephone to discuss at the earliest opportunity.

    I wish to thank you again for your valued feedback.

    If you remain dissatisfied with the response to your complaint, please contact me either via e-mail, telephone or in writing, where the matter can be escalated to a further stage.

    Yours faithfully

    Steve Kneale

    Business Development Manager

    Sport & Recreation Service

    steve.kneale@liverpool.gov.uk

  • E-mail from Liverpool City Council, 10/8.

    From: Steve.Kneale@liverpool.gov.uk Kneale, Steve
    To: eribsskog@gmail.com
    Date: Fri, 10 Aug 2007 16:33:29 +0000
    Subject: Lifestyles Liverpool complaint.

    Sir,
    Please find attached a response to the matters pertaining to Lifestyles
    Fitness Centres and your recent complaint.

    Regards

    Steve Kneale
    Sport & Recreation Service – Facility Operations
    Business Development Manager

    Office location:
    1st Floor, Lifestyles Everton Park
    Great Homer Street
    Liverpool L5 5PH

    Tel: +44 (0)151 233 6362
    Fax: +44 (0) 151 233 6300

    Web: http://www.liverpool.gov.uk/lifestyles

    Liverpool – European Capital of Culture 2008

    ______________________________________________________________________
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  • E-mail to LGO, 6/8.

    From: eribsskog@gmail.com Erik Ribsskog
    To: st3york@lgo.org.uk st3 york
    Date: Mon, 6 Aug 2007 10:15:12 +0000
    Subject: Re: Complaint against Liverpool City Council

    Hi,

    sorry about the address, it should be:

    Flat 3
    5 Leather Lane
    Liverpool
    L2 2AE

    (Also just to let you know, g-mail thought that the e-mail you sent me was
    spam. I sometimes check
    the spam-mail, because this has happened before, that regular e-mail is
    classified as spam by g-mail,
    so I guess I should maybe get a new e-mail programme).

    Please just contact me if there is any more information I should have sent!

    Yours sincerely,

    Erik Ribsskog

    On 8/6/07, st3 york <st3york@lgo.org.uk> wrote:
    >
    > Dear Mr Ribsskog
    >
    >
    >
    > Thank you for your complaint. Could you please let me have your address
    > as this was not on your correspondence.
    >
    >
    >
    > Look forward to hearing from you.
    >
    >
    >
    >
    >
    >
    >
    > Carol Harvey
    >
    > Team Secretary
    >
    > Commission for Local Administration in England
    >
    > Tel 01904 380219
    >
    > Website: www.lgo.org.uk
    >
    >
    >
    >
    >
    > NOTICE – This message contains information intended only for the use of
    > the addressee named above. If you have received this message in error
    > please advise us at once and do not make any use of the information.
    >
    >
    >
    >
    >
    >
    >
    >
    >
    >
    >
    >
    >

  • Summer-school.

    I remember me and my mate Øystein, from Norway, went to summer-school in Brighton, in 88.

    Then we first lived with a married couple, I think they must have been, in King George Rd., in Shoreham-by-sea.

    They had a hospital bed, and a patient, placed in a corner of their living-room.

    And in 88 it was the European Championships in Football, so I sometimes wanted to stay at home, and watch the game.

    And once, I seem to remember, the woman laying in the hospital-bed, raised herself a bit up I think, and starting to making noises impossilbe for me to understand at least.

    It might seem strange for me to watch the game there, when it was a hospital-bed there, but I thought that it was alright for us to watch the telly, since I had been on summer-school in England, a couple of times earlier, and then we were alowed to watch telly.

    And I also used to go to my grandparents after school in Norway, when I was in primary-school etc., and ate dinner there, because my grandmother made dinner for me every day there.

    And then my grandfather had had a heart-attack etc., so he wasn’t like 100% well, so I was a bit used with being in a house with people that were sick.

    But the woman, the house-wife, told me to go outside, and not sit in watching TV all the time, even if it was the european championships.

    But we didn’t get the key to the house, Øystein and me, so when we were playing football or volleyball one day, we had to clime in an open window in the house, to get to our sports-gear, I think it was.

    And there were also a couple of other problems, so in the end, our course-manager, Paul Wilkie, got to the house and had a look, and complained about the smell from the cats.

    And the couple in the house, took my mate Øystein, with them for an air-show, at an air-base not far from Brighton then.

    They didn’t mind him, it was just me they couldn’t stand, I seem to remember overhearing the woman saying.

    I was maybe a bit stubburn person, and indipendant, and used to making my own decisions, so I probably didn’t fit in very well there.

    But I guess it’s just a bit silly, to sit inside on a summerday, wathcing football, when one can go outside, and do some other stuff.

    So I just went to kiosk or something like that.

    I had been to Brighton on a summer-course earlier, and once also to Weymouth, so I remember I just wanted to watch the football.

    But I guess it’s fun walking to the kiosk as well.

    When it’s in the summer I mean, then one shouldn’t maybe sit at home and watch all the games.

    At least not every day.

  • Letter from LGO, 23/1.

    Letter from LGO, 23/1.