Date: Fri, Aug 8, 2008 at 9:42 AM
Subject: Complaint.
To: lufthansa@lufthansa.de
Hi,
on 25. February 2005, I went on a flight from Frankfurt to Detroit.
On the flight, a Lufthansa officer, asked me which country I was from, and I said Norway,
and then I wasn't given a US Imigration-form, like all the other passengers got.
So then I got a bit of problems, in the passport-control, in Detroit, since there weren't
any Norwegian or English forms there.
They asked me if I spoke German, but I only speak a bit German, that I've learned
on holidays etc., so then I was given a French form, by the Detroit passport-control
officers, when I explained them, that I didn't speak that much German.
And then, later, the Airport Police, refused me entry to the US, for some obscure
reason.
And then they also told me, that I had to go back to Europe, but that Lufthansa, didn't
want to help, with getting back to Europe.
So I was wondering about, and wanted to complain, about these things:
1. Why wasn't I given an imigration/holiday-form aboard the flight?
2. Why were Lufthansa unwilling to offer me a ticket back to Europe, (like the Detroit Airport Police explained to me)?
I hope you have the chance to explain about these incidents, since I think they were a bit strange.
Yours sincerely,
Erik Ribsskog
