Her er hvordan britiske forretningsfolk karakteriserer forholdene på Microsofts Arvato-drevne produkt-aktivering, hvor jeg jobbet, på BBCs forum.

This team leader training sounds pretty cowboyish. No management theory would advocate this kind of behaviour. It is bullying and illegal.

(posted by hywel)

I’m a team leader in a call centre down south. If I treated my crew like that they’d be gone within minutes. I’ll carry on treating the like normal people, works wonders

(posted by Devon_Dumpling)

Ulovlige ledelsesmetoder, (mobbing som ledelsesmetode), på Microsoft-aktiveringa, med andre ord:

http://www.scribd.com/doc/4744613/Thread-About-the-Use-of-Negative-Reinforcement-as-a-Management-Method-at-Arvato-Services-Liverpool