Hi,
I’m aware of that I’m sending the appeal a bit late.
But it was almost like a heated argumentation, between me and the
ombudsman case-worker,
so I thought I’d try to calm it a bit down.
Anyway, the Ombudsman also did the same error, in the
compaint-process, in that they waited
much to long, before sending me a reply, last year I think it must have been.
So I’m asking you to please accept the appeal anyway, since it’s
obvious that the Council has
acted strange, and that this must be the most important thing to deal
with, and not if I answer
within three months and six months, also since the Ombudsman did the
same mistake in this
process.
Yours sincerely,
Erik Ribsskog
On Mon, Jan 19, 2009 at 1:35 PM, LGOAT Mailbox <lgoatmail@lgo.org.uk> wrote:
> Thank you for your prompt response Mr Ribsskog
>
> Your complaint was closed in July 2008 in light no or insufficient
> evidence of maladministration at the Ombudsman’s discretion. As a
> complainant you would have three months to dispute that decision. In
> view of the time that has passed it is not feasible to review your
> complaint at this stage.
>
> If you are still experiencing problems with the council relating to the
> same issues then you will need to raise this as a new complaint.
> Firstly you would need to complete the council’s complaints procedure
> and if you remain unhappy after that you can refer your complaint back
> to the Local Government Ombudsman.
>
> I hope this is of assistance but should you have any further queries
> please contact the Advice Team on 024 7682 1960.
>
> Best regards
>
> Mandy Cashmore
> Customer Service Adviser
> LGO Advice Team
>
> Tel: 0845 602 1983
> Ext: 0123
> Fax: 024 768 20001
> E: m.cashmore@lgo.org.uk
>
> Web: www.lgo.org.uk
>
>
> NOTICE – This message contains information intended only for the use of
> the addressee named above. If you have received this message in error
> please advise us at once and do not make any use of the information
>
> —–Original Message—–
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 19 January 2009 13:15
> To: LGOAT Mailbox
> Subject: Re: Appeal to the Ombudsman.
>
> Hi,
>
> that sounds very good!
>
> The reference should be 08 000 279, and the post-code should be L2 2AE.
>
> Yours sincerely,
>
> Erik Ribsskog
>
> On Mon, Jan 19, 2009 at 11:39 AM, LGOAT Mailbox <lgoatmail@lgo.org.uk>
> wrote:
>> Thank you for your recent e-mail.
>>
>> Could you please provide your complaint reference and postcode so that
>> we can trace your complaint.
>>
>> Many thanks
>>
>> Mandy Cashmore
>> Customer Service Adviser
>> LGO Advice Team
>>
>> Tel: 0845 602 1983
>> Ext: 0123
>> Fax: 024 768 20001
>> E: m.cashmore@lgo.org.uk
>>
>> Web: www.lgo.org.uk
>>
>>
>> NOTICE – This message contains information intended only for the use
> of
>> the addressee named above. If you have received this message in error
>> please advise us at once and do not make any use of the information
>>
>> —–Original Message—–
>> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
>> Sent: 19 January 2009 11:33
>> To: LGOAT Mailbox
>> Subject: Appeal to the Ombudsman.
>>
>> Hi,
>>
>> I was wondering if the Local Government Ombudsman in York could have a
>> look at
>> the complaint I have against the Liverpool City Council again please,
>> after the
>> complaint was closed.
>>
>> Because the Council didn’t answer my complaint properly.
>>
>> They only offered to meet me at the Sports-center, but that was to do
>> with another
>> complaint it seemed to me.
>>
>> I think they should answer a written complaint in writing.
>>
>> Yours sincerely
>>
>> Erik Ribsskog
>>
>
