Skreiv jeg om det på bloggen, at jeg ringte BT og dem var så uhølige, da jeg prøvde å finne det nummeret til hun dama på Island? (In Norwegian)

I am extremely sorry to learn about the unpleasant experience you recently had while trying to contact BT's directory enquiry service.

I can assure you that this can just be an isolated case wherein, the advisor was not friendly and rude. I thank you once again for taking out a few moments of you valuable time to provide us with this feedback. It is welcome and will also help us in providing specific inputs to the concerned advisors. I have also forwarded this case for investigation to the training department so that such cases can be completely eliminated and every effort made to make services more customer friendly.

If you have any further queries please do not hesitate to contact me at this e-mail address

quoting your BT customer details (BT customer account number and telephone number) and I will be happy to assist you.

We value your association with us.

Thank you for contacting BT.

Yours Sincerely,
Vivek Choudhri
eContact Customer Service
Ref : 090409-000852

I called the BT number enquieries for abroad just now, on 118 505, and the woman there was very inpolite and had a very unpleasant tone, I think.

I asked for the number, to an Icelandic woman, who contacted me, with a friend request, on Facebook.

And the BT-woman was agressive, I think, with a very unpleasant tone, so that I'll think twice before I'll call that number again.

So I wanted to complain about this, since most often, the people I speak to at BT are very polite.

Yours sincerely,

Erik Ribsskog

Thanks for contacting us, we will reply to you as soon as we can.

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Kind regards,

eCustomer Services Team

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