Sent: 28 May 2009 17:06
To: Cox, Rosemary
Subject: Re: Complaint against RBS in Dale St., Liverpool
Hi,
I've been a bit stressed as well, so I don't think it's because of that the forms are in English.
But the forms don't seem to be 'tailored' for bank-complaints.
But if you please send me another form, then I can fill out the form as good as I can manage.
It seems to be, that for you to transfer all you information to Norwegian, would be unreasonable, since I think this is not something that is easily done, and that probably is expensive.
So if you please send me another form, then I can try to calm down, in between the other cases that are happening, and send back the form.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
On Thu, May 28, 2009 at 3:55 PM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote:
> Dear Mr Ribsskog
>
> Thank you for your e-mail
>
> I am responding on behalf of Lisa who is currently off on long term
> sick leave
>
> Would it be helpful if I sent you all our information in Norwegian?
> If so please let me know and I would be happy to arrange this for you.
>
> Kind Regards
>
>
>
> Rose Cox
>
> team manager
>
> complaint reference 7307528
>
> ________________________________
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 08 May 2009 12:29
> To: External Enquiries
> Subject: Complaint against RBS in Dale St., Liverpool
>
> Hi,
> I've sent you comlaints against RBS in Dale St., earlier.
> Since they don't call me when they say, etc.
> And now, this happened again today.
> I'll explain.
> I went to RBS to open a savings account, about three weeks ago.
> I wanted to put £300 on the savings-account, for emergency savings.
> Since I'm unemployed, and I'm not sure how long I can get
> unemployment-benefit in the UK, and I'm being persecuted in Norway, so
> I can't just go home.
> I spoke with Annette, in the bank.
> (I remember, since that name is also common in Norway).
> (Today I spoke with Nicole/Nikki).
> Annette gave me an ISA-account, after speaking with a collegue.
> I'm not sure what an ISA-account is, I just wanted a normal savings account.
> But I guess there isn't anything like a normal savings account at the
> RBS(?) (I'm from Norway, so in Norway, I remember that one could get
> just a savings-account, in a bank, but it could be, that the
> savings-accounts have names like ISA, in Britain).
> I told Annette, to transfer £300 to the savings/ISA-account.
> Annette said that a woman in the bank, (possibly Nicole), was going to
> phone me, about the transfer.
> Today, this was three weeks ago, and noone has called.
> Like I've written about to you earlier, this has happened before, with
> RBS Dale St., that they don't call.
> They tell me they'll call, and then they don't.
> Now, I had no idea about when the money was going to be transfered, so
> I lost a bit of control.
> (I bought some clothes etc., that I needed, but I don't think I would
> have spent that much, if the £300 had been transfered, like I asked
> them to do in the bank).
> It seems like this bank is messing me.
> That they deliberatly try to make me lose control of my economy, with
> not calling when they are supposed to etc.
> Why did need to take a call, about this, couldn't they just have
> transfered the money, by the way?
> They are hopeless there, I think for certain now.
> How can British banks be like this?
> This doesn't add up, that a British bank, with a good reputation, are
> going to do the same basic mistakes again and again.
> Here there is something phoney going on.
> So I'd please like to complain about the RBS again.
> About this incident, and also the others that I've e-mail explanations
> about, to you.
> I want to complain formally about this.
> I've wanted to do that before as well, but I have been quite occupied
> since I've been persecuted in Norway, and also at work in Liverpool,
> so to deal with this takes a lot of my time.
> So, my complaints to you, seem to stop, when I look at your complaint-form.
> Because, they don't look to be bank-complaint forms, to me.
> (Maybe I've got the wrong form?)
> So please let me complain formally by this e-mail now, since I'm from
> Norway and I don't really understand that much of your
> complaint-forms, they confuse me a bit, unfortunatly.
> (It's probably just me who is a bit stupid, or that I've lived to long
> in Norway, so that I'm used to these forms that I get in the post from
> you.
> This is not meant as critisism, just to explain why you haven't
> receved the forms you've sent me, in return, and filled out.
> So I hope it's alright just to send this e-mail to complain formally!
> Yours sincerely,
> Erik Ribsskog
>
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