Unfortunately we are unable to advice on this query via
email; this facility is solely for ordering hard copy Acas publications. Please
call the Acas helpline on 08457 47 47 47
to speak to a trained advisor.
Alternatively, please visit the Acas website at www.acas.org.uk,
there
is a search option on the homepage where you may type in key words. This
search will bring up all publications that cover this subject. The website will
list the publications available and all prices (although some are free). From
there, you can order through the website using a credit card (if you are
ordering priced publications) or, you can e-mail me with the stock codes,
quantities and a delivery address. I will order the publications for you the
same day.
Kind regards,
—–Original Message—–
From: Erik Ribsskog
[mailto:eribsskog@gmail.com]
Sent: 23 July 2009 22:27
To: ACAS-01
Subject: Reminder/Fwd: The
Finacial Ombudsman, using staff as slaves/Fwd: Complaint against RBS/Fwd:
Earlier e-mail
Hi,
I can't see that I've received an answer to this e-mail yet, so I'm sending you
this reminder.
———- Forwarded
message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Jun 30, 2009 at 4:48 PM
Subject: The Finacial Ombudsman, using staff as slaves/Fwd: Complaint against
RBS/Fwd: Earlier e-mail
To: acas@eclogistics.co.uk
Hi,
I've contacted you
earlier, about that I was being used as a slave, and that
they had illigal
management methods, at Bertelsmanns Scand. Microsoft-activation,
Now, people at the
Financial Ombudsman, are also being used as slaves, it seems.
Or this could be connected with a cover-up, of the Bertelsmann/Microsoft-case,
that
I am being bullied by
Government, to cover up what went on there.
Please send this e-mail
to the right people in Acas.
———- Forwarded
message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Jun 30, 2009 at 4:31 PM
Subject: Re: Complaint against RBS/Fwd: Earlier e-mail
To: "Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>
Hi,
Monday to Friday, 8 am to
6 pm, is alright, I think.
But you also let your staff work Sunday mornings, at 6 am.
It seems to me that you
overload your representatives with work, and that they have to
work 12 to 14 hours 7
days a week.
I thought slavery was
forbidden in our time.
Why do you let your
representatives work every Sunday morning, when other people in
England are on their way
home from the pub?
Do your staff get
summer-holiday at all?
On Tue, Jun 30, 2009 at
9:54 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>
wrote:
Dear Mr
Ribsskog
We
always try to provide the best service we can to our customers, and sometimes
that means offering our staff the option of working overtime during very busy
periods.
Please
be assured that they have to work within strict time guidelines, and these are
always checked by Operations Managers to ensure they are not working too many
hours.
The
service our department offers is outside of the usual office hours of 9am
till 5pm because we have found that a lot of our customers have difficulties
contacting us whilst they are at work themselves during the 9am to 5pm times,
so we have opening hours of 8am – 6pm, as do many firms these days.
I hope this
explains.
Regards
Jackie Collins
Operations
Manager
Direct
Dial : 020 7964 0116
Direct
Fax: 020 7964 0117
Sent: 29 June
2009 19:32
To: Collins, Jackie
Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail
Ok,
But, why is that you let
your representatives work over-time every Sunday then?
Shouldn't you as a main rule conduct your business, within the business hours?
On Mon, Jun 29, 2009 at
3:50 PM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>
wrote:
Dear Mr
Ribsskog
Rosemary
Cox has passed your complaint to me to take over as you have requested that she
no longer deals with your case.
I can
confirmed that a letter has been sent to the firm, and we have asked that they issue
you with a final response letter within 14 days. We have also asked them
to copy us in on that response.
If you
remain unhappy with the firms response, or you have not received a response
from them within 14 days, please let me know and I will arrange for your
complaint to be moved forward for investigation by an Adjudicator.
Regards
Jackie Collins
Operations
Manager
Direct
Dial : 020 7964 0116
Direct
Fax: 020 7964 0117
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 28 June 2009 11:17
To: Cox, Rosemary
Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail
Hi,
I don't think it's any
use with me repeating myself.
I don't think you should
handle my complaint.
The reason is, that if you are to overworked, you get to tired.
And in dealing with
complaints like these, one obviously needs ones judgement, to be like
If one are out of balance, like I think you could be, then I don't think this
is good for how the
complaint is being dealt
with.
So please do as I ask Mrs .Cox, and tell your manager what I said, that I want
someone else
to deal with my
complaint, due to that I think that you must be overworked.
Haven't you seen how fine the weather is today, you should have a day off in
the fine weather,
On Sun, Jun 28, 2009 at
11:10 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr Ribsskog
Thank you for your
e-mails
As previously advised I
am not going to debate with you the working hours of this office.
I have written to you
today to advise the steps we are taking with your complaint. If the firm fail
to resolve the situation for you, your complaint will be passed onto our
adjudication area for further consideration of the concerns you have raised.
I should add that we do
not tolerate rude or insulting language at this office, and would expect any
further communication to be sent in a more acceptable manner.
Kind Regards
Rose Cox
team manager
Sent: 28 June
2009 10:43
To: Cox, Rosemary
Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail
Hi,
of course you can work on
Sundays if you want.
But business e-mails should just be sent within the business-hours.
Or else, what's going to happen, is obvious.
Someone are going to come drunk home from town, and answer the business-e-mails
when they are drunk, which is what has happened today, with our correspondence.
If this is something, you didn't know from before, then I think this Financial
Ombudsman-stuff is just a load of crap really.
Try to use the head that
God gave you when you were born!
On Sun, Jun 28, 2009 at
10:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr
Ribsskog
Thank
you for your e-mail
I must
admit to being surprised and confused with the content of the e-mail.
We are
an extremely busy department and we often work at the weekends, this is
obviously of help to consumers as we are able to deal with their
complaints in a more timely manner. I would suggest that It is entirely
up to each individual business to determine which hours their staff will work
and I do not intend debating this with you.
By
working this weekend I have been able to deal with your complaint, which as you
can appreciate is of a benefit to you.
Perhaps
you can clarify the spelling mistakes you are referring to?
Kind
Regards
Sent: 28 June
2009 10:20
Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail
Hi again,
don't you think it's
strange for an institutions like yours to send e-mails on Sunday mornings then?
Shouldn't e-mails be sent within normal business hours then you think?
This is what it says on
Wikipedia:
I think
this is rather akward, as I also think your spelling-mistakes are.
On Sun, Jun 28, 2009 at
8:06 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr
Ribsskog
Thank
you for your e-mail
That's
no problem, however I should point out that we are not a government department,
we are a independent complaints body.
I will
be in touch with your again in the next few days
Kind
Regards
Rose Cox
team
manager
Sent: 28 June
2009 08:02
To: Cox, Rosemary
Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail
Hi,
ok that's very fine, I'm
just home from town you see.
I thought it was a bit strange, since noone in Government in Norway, work on
Sundays.
Sorry about this, I forget sometimes that I'm not in Norway any longer.
On Sun, Jun 28, 2009 at
7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr
Ribsskog
Thank
you for your e-mail
I can
assure you this is not a joke, I am currently in the office working today.
I
presume that you would like us to deal with your complaint, so am responding to
your e-mails today
Kind
Regards
Rose Cox
team
manager
Sent: 28 June 2009 07:36
To: Cox, Rosemary
Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail
Hi,
why do send the e-mails
early on a Sunday morning, by the way.
Is this some kind of joke?
On Sun, Jun 28, 2009 at
7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr
Ribsskog
Thank
you for your e-mails
I will
contact you again once I have considered the information.
Kind
Regards
Rose Cox
team
manager
Sent: 27 June 2009 14:59
To: Cox, Rosemary
Subject: Complaint against
RBS/Fwd: Earlier e-mail
Hi,
thank you for you e-mail,
that I recieved today.
I'll contact your collegue back, regarding the Barclays-complaint.
I sent the complaint on
RBS Dale St., to Yvonne Williams at RBS, but she
also harassed me, like
this, she writes 'Dear Ms Ribsskog', even if my name
is Erik, and in Britain,
you have a movie called 'Erik the Viking', and Eric is
also a quite usual name,
in English-speaking countries.
So I think Yvonne Williams, the complaint-investigator, also bullied me.
I think this must have
been a deliberate mistake.
This ended with the
complaint being partly resolved, in the way that RBS,
gave me the bonus of
£100, for moving my account to them, from Barclays,
(who I also had problems
with, that I'll exlain about to your collegue, like I
I'll also find the actual complaint against RBS Dale St. now, and forward it
What I meant with the complaint-form, was that it didn't look anything at all
like the ones you've sent
me now.
Maybe the complaint-form I was sent, was to do with other financial
institutions,
Have you also got other
complaint-forms, other than to banks, perhaps someone
sent me the wrong form
intentionally?
But anyway, thank you very much for your e-mail, and I'll also find the actual
RBS Dale St. complaint,
and e-mail it to you now.
———-
Forwarded message ———-
From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>
Date: Tue, Jun 26, 2007 at 4:30 PM
Subject: RE: Earlier e-mail
To: Erik Ribsskog <eribsskog@gmail.com>
Dear Ms
Ribsskog
Could
you please arrange another copy of your email to be sent to me for my
investigation
Regards
Yvonne
Williams
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 19 June 2007 14:04
To: Williams, Yvonne (CRU)
Subject: Earlier e-mail
***
WARNING : This message originates from the Internet ***
I'm refering to the
e-mail I sent you on 5/6.
I was just wondering if
you have recieved this e-mail, because I cant see
that I have recieved any
answer to it yet.
Please just contact me if
you want me to send you the e-mail again.
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