Dear Sir/Madam
This e-mail acknowledges receipt of your e-mail to
the Parliamentary and Health Service Ombudsman. Your reference number, which you
should quote if you need to contact us, is 70818.
Please read the
important information below
Using your information
The Ombudsman's
investigations are by law conducted in private and we will at all times comply
with the Data Protection Act. However, in order to assess your complaint, we may
need to obtain or share information about your case with other parties, such as
our specialist advisers and the body which you have complained about. We may
also use information about your case for training purposes or to help us
investigate other similar complaints. If there is any reason why we should not
use the information we hold in your case, or if you have any questions about how
we will handle it, please let us know.
Happy with our service?
We aim
to give the best possible service to our customers. If you are dissatisfied with
the standard of service you receive from us, or if you have concerns about the
decision we reach in your case, you may pursue your concerns through our
complaints procedure. If you would like further information about the procedure
please contact us on 0300 061 4076, or by email at
complaintsaboutphso@ombudsman.org.uk
. Alternatively, details about our
complaints procedure are available from our website at
www.ombudsman.org.uk.
Monitoring our service
Finally, we may contact
you in the future in connection with surveys or research to help us improve our
services. If you would prefer not to take part, please call us on 0345 015
4033.
Yours faithfully
Daniel Wallis
Office of the
Parliamentary and Health service Ombudsman
email:
phso.enquiries@ombudsman.org.uk
Telephone: 0345 015 4033.
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