Hi,
I received the answer from the Jobcenter Plus Directorat, and Director Groombridge, today, (which I attach scans of, with this e-mail).
However, there are a few things, in their letter.
Actually, I don't know where to start, when I read their letter, because I disagree, with so much of what they write, (from my memory of the meeting with Ms Hart, the jobcenter-manager, and more), but I'll try to summarise what I disagree with, in the letter, from the Jobcenter Director.
1.
I can start with that it says in the letter, that I told Ms Hart, that I didn't understand the local accent, since I hadn't lived in Liverpool, that long.
But that's wrong.
I said I might have got the tone wrong, when Mrs. Henderson said that 'or else I'm going to show you what I do with men who don't do what I say'.
So I didn't mention the accent, but I mentioned that I might have got the tone wrong, in the meeting with Ms Hall.
But, I wasn't prepared for this meeting, I hadn't got a letter about this meeting, I went to the jobcenter, to have a review-meeting, not a complaint-meeting, but I was told that Ms Hall wanted to speak with me, but not what it was about, so I didn't get the chance to prepare for the compaint meeting, and this want to complain about to you.
Complaint 1: I wasn't given any time to prepare for the complaint-meeting with Ms Hart.
2.
The jobcenter says that they have started to train their employees, since they don't understand how to deal with e-mails, since Ms Hart didn't get my e-mail, from 27 May.
But I think the jobcenter should train their staff, when they are new, to learn how to deal with e-mails.
Complaint 2: The jobcenter don't give their staff proper training, when they start working there, (regarding the e-mail system and more).
3.
In the letter, it says that I didn't want Ms Hart to pursue my complain agains Mrs Henderson.
But this isn't true, I told Ms Hart that I wanted her to pursue the complaint.
Complaint 3: The Jobcenter Plus Secretariat lies, when he says that I said in the meeting with Ms Hart, that I didn't want her to pursue my complaint against Mrs Henderson.
(And I don't really want to contact Ms Hart about this, because I think she twisted on the things I said in the meeting I had with her, from reading the Jobcenter Plus Directors letter).
4.
And in the letter it says that Ms. Hart asked me if I wanted a written response, from her, regarding what was said in the meeting.
But this isn't true, she didn't ask me, she said she would send a written response, and didn't ask me first if I wanted one.
Complaint 4: The Jobcenter Plus Secretariat lies, when they say that Ms. Hart asked me if I wanted her to send me a written response, she didn't ask me this, and I didn't say I didn't want one, but it was in the way, that she sayd she would send a written response, and I didn't disagree with this. I don't understand how she could have got this so wrong, this complaint, and also the same, with complaint 3, and complaint 2 and 1, I don't understand how the jobcenter-manager, could get all this wrong, I think she must have some agenda, and is lieing, in this, after reading the Jobcenter Plus Secretariats letter, so I hope you can investigate this, in the way that you normally do, when the Jobcenter Secretariat are lieing like this, and when the Jobcenter don't train their staff properly.
I cant understand how the Jobcenter can be so stupid, that they don't teach their staff, how to operate their e-mail system.
So I think I have to say, that the Jobcenter Secretariat, are lieing, when they say that this is due to a training-issue, because every 'idiot' should understand that staff need training when they are new in the job.
So to say that they forgot to train the staff, and teach them the e-mail system, like the Jobcenter Secretariat really says. I think this excuse, isn't good enought. The Jobcenter have been ignorante, and haven't trained their staff properly, like everyone must understand is elementary, in a job like this, to teach staff the e-mail system.
So eighter the Jobcenter have been very ignorant, or very incompitent, (if they don't understand this elementary training-issue, is needed), or they are lieing.
I think you shouldn't let the Jobcenter Secretariat get away with this bad excuse, but that someone has to take responsibility for this bad use of tax-payers money, and quit their job.
That's my opinion, at least after I've read all the other lies in the letter as well, as explained in the complaints above.
So I hope you do something about this, so that someone has to pay for this stupid mistake with their job, to show that this type of bad excuses, (which is an insult to tax-payers and other citizens), isn't acceptable, in a transparent and democratic society.
I've also heard in Norway, that I'm being followed by some 'communist-mob'.
I don't want to speaculate why they would single me out with lies and harassment like explained in complaints 1-4, but this _could be_ an explanation for this, even if I don't want to specualate to much, for the reasons for why the Jobcenter do this.
These are executives, who are responsible for their actions, and should be made responsible, and not be let to get away with 'bullshit' like in the letter I got from the Jobcenter Secretariat today.
So I hope you make them pay for the bad way in which they've threated me, at the Jobcenter!
Yours sincerely,
Erik Ribsskog
Dear Mr Ribsskog,
The Independent Case Examiner acknowledges
receipt of your email dated 1st September 2009.
Please refer to the letter that was
issued to you by this office on 3rd August 2009.
In light of the fact your complaint has not been resolved, if
you do not receive an initial response to your complaint from Job Centre Plus
within five weeks from 3rd August 2009, or you need
any help or information please get in touch with Jobcentre Plus Secretariat at:
Jobcentre Plus Secretariat
L6 Caxton House
Tothill Street
London
SW1H 9NA
Yours Sincerely,
Barbara Harrold.
Independent Case Examiner’s Office
Sent: 01 September 2009 17:00
To: DWP ICE gateway team
Subject: Re: Reminder/Fwd:
Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint about ICE,
to Complaints Manager
Hi,
Because, it wasn't resolved properly, I think.
– The manager, told me, in the meeting, that she hadn't recieved my initial
complaint, which was sent to her, from the Jobcenter national complaint center,
(or what exactly they are called).
– The manager said in the meeting, that in the next review-meetings, I would
get a new jobcenter-advisor, still, when I went there last week, it was Mrs.
Henderson, the same case-worker still, who had the review-meeting.
– The manager, Mrs. Hart,
told me, in the meeting, three weeks ago, on Thursday, that she would send me
something in writing, a summary, from the meeting, which I haven't recieved.
So I want to complain about the manager there, Mrs. Hart.
Then I think, that I should direct the comlaint, to her manager, and not to her
in person, due to that she is involved, from before.
Could you please tell me if you agree with this, that the complaint should go
to Mrs. Hart's manager, and not to Mrs. Hart herself?
On Tue, Sep 1, 2009 at
11:55 AM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk>
wrote:
Dear Mr Ribsskog,
Thank you for your email of
30thAugust 2009.
Having examined your email,
you have stated your original complaint has been resolved and the issues you
have raised would appear to be new issues. In light of this, this is a matter
you will need to bring to the attention of the Manager of the Job Centre Plus
in the first instance.
You will therefore need to
write to the Manager of your local Job Centre regarding this matter. They will
then forward you details to the appropriate department.
Should you not receive a
reply, or remain dissatisfied once you receive one, please advise this office
accordingly and we will register your complaint accordingly.
Yours sincerely
Barbara Harrold
Independent Case Examiner's
Office
—–Original
Message—–
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 30 August 2009 03:45
Subject:
Reminder/Fwd: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd:
Complaint about ICE, to Complaints Manager
Hi,
I can't see that I've received an answer to this e-mail yet, so I'm sending
this reminder.
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Aug 13, 2009 at 2:54 PM
Subject: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint
about ICE, to Complaints Manager
To: ice@dwp.gsi.gov.uk
Hi,
I was at the jobcenter, for a review-meeting, today,
and was also told, that the Manager,
Mrs. Hart, wanted to have a meeting with me.
This meeting was about a jobcenter representative-complaint, that I've sent to
you,
at the Independant Case Worker-offce, on 23/7.
This complaint was resolved, in the meeting today,
Mrs. Hart was going to speak with
the representative, and I was going to get a new
advisor, due to the problems mentioned
But, Mrs. Hart also told me, in the meeting today,
that she 'didn't see the original complaint'.
This I think is strange, since Alison Monkhouse, on
the central jobcenter complaint center,
for the UK, (when on complain from the
Jobcenter-website), she sent me an e-mail about
this complaint, on 27/5, (which I've also forwarded to
you), and then she also sent Mrs. Hart
a copy of the e-mail she sent me, (containing also the
original complain). One can see this,
on the e-mail that
Alison Monkhouse, sent on 27/5.
So how could Mrs.
Hart tell me today, that she hadn't seen the original complaint, when
it was e-mailed to
her, on 27/5, from Alison Monkhouse?
I think Mrs. Hart
seemed sincere, to me, when she told me this, that she hadn't seen the
comlaint, until now,
a few days ago, when she got an e-mail from you, at the Independant
Case-Workers, in
Chester.
So, what has
happened at the Willamson Sq. Jobcenter?
Did Mrs. Hart lie, or has someone been messing with the e-mail system?
Or did Mrs. Hart forget that she had read the complaint?
I was wondering if
this was something that the Independant Case Worker should look at,
because I think this
seemed a bit akward.
Are there 'mobsters' at the Williamson Sq. Jobcenter, messing with the e-mails,
I wonder?
What do you think, at the Independant Case-Examiner, should this be looked at?
Thanks in advance
for your reply!
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Aug 5, 2009 at 12:26 PM
Subject: Complaint about ICE, to Complaints Manager
To: DWP ICE gateway team <ice@dwp.gsi.gov.uk>
ICE Ref: DWP00408/09
I got your letter today, with the date 3. august.
You write, that if I haven't got a response, to my jobcenter-complaint, within
5 weeks,
then I should contact you again.
But, I sent the compaint in May, so this is already more than five weeks ago,
and I haven't
received a response yet, from the jobcenter, which I
informed you about, in my e-mail from
24/7, then it was already gone TWO MONTHS, when I sent
you the e-mail.
How can you fail to understand that two months are more than five weeks?
This is ridiculus, how can people trust you, if you act in a 'moronic' way like
this?
Please clean up this now!
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Any views expressed by the sender of this message are not necessarily those of the Department
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Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance
with our policy on the use of electronic communications.
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