Hi,
thank you very much for your e-mail!
I've been unemployed, since November of last year, you see.
(Even if I have a two year university-level degree, in information technology, from Norway, and ten years experience from management.
But it's the finance-crisis, I guess.
Something like this, I don't even get to interviews, maybe since I'm from Norway).
So I couldn't pay £196 a month, and when I didn't get any answer e-mail from your customer-support, then I switched to E-On, some moths ago.
And I pay £53 a month to them now, since that's what I can afford, since I'm on a budget, since I'm unemployed.
I've called the CCCS, (who I have set up a budget with, with advice from them), and they advice me to priorotise electricity, water, phone and council-tax.
Since my new electricity-supplier is E-On, then the CCCS advised me to priorotise them.
And to send to Scottish Power a token-payment, each month, untill I get a new job.
(Which should be well within my reach, since I have a good education and have long experience from management etc).
That's why I've called Scottish Power, and offered to pay a token payment each month, untill I get a job, and then increase the payment.
But, a company called CCR, I think, says they are operating on behalf of you, and want to send people to my building, even if I tell them I've contacted you, the CCCS and the Energy Ombudsman.
Since I have in October I think, set up a five pounds token-payment arrangement, with Manice, I think his name was, who called me from Scottish Power.
Still, the credit-company is contacting me regurarly.
So that's why I contacted the Energy Ombudsman.
Also since I thought it was strange to increase the payments from £27 to £196 almost overnight.
I think you should have made meter-redings more often.
I'm from Norway, so I didn't know how to read the meter, at first, (but I've learned now).
Maybe your customer service representatives should be a bit more pacient with the foreign customers, like me, and explain them how to take the readings?
Anyway, I've ordered a gadget from E-ON now, which will show how much power I use, in pounds and pence.
So then I can save more on the electricity.
And it's not that easy for me to save eighter, since I'm unemployed, but I work with getting myself a new job, every day, so I hope to get a new job, matching my qualifications soon.
I also have an inheritance, from my grandmother, Ingeborg Ribsskog born Heegaard, from Denmark, coming up.
She died this summer, but my relatives in Norway, don't contact me, and they don't send me my important documents I have in Norway, and don't send me my money after my grandmother, so my relatives don't act like my relatives, at all, I'd say, so it isn't like I have a big family in Norway who could help me out.
I bought a book with Scottish castles in it actually, in the 'antikvariat', and sent to my grandmoter, Ingeborg, in 2008, from here in Liverpool, and that book she liked she said.
So it isn't to be unkind against Scottish Power, but I haven't got any money you see, since I'm unemployed, and my relatives in Norway are messing with me.
But the CCCS advices me to offer you a token payment payment-plan, untill I get a job, so I hope this is alright with you.
Thanks again for your correspondence, and sorry about the problems with this!
Yours sincerely,
Erik Ribsskog
On Wed, Dec 30, 2009 at 10:43 AM, McWilliams, Margaret Rose
<MargaretRose.McWilliams@scottishpower.com> wrote:
<<2827545 Ribsskog MM.doc>>
<<2827545 Ribsskog.1 MM.xls>>
Kind regards
Margaret Rose McWilliams (nee MacInnes)
Senior Complaints Advisor
Director's Support Team
Tel: 0141 568 6084 (850 6084 Internal)
e-mail: margaretrose.mcwilliams@scottishpower.com
************************************************************************
This e-mail is intended solely for the person or organisation to which
it is addressed. It may contain privileged and confidential information.
If you are not the intended recipient, you are prohibited from copying,
disclosing or distributing this e-mail or its contents (as it may be
unlawful for you to do so) or taking any action in reliance on it.
If you receive this e-mail by mistake, please delete it then advise the
sender immediately by reply e-mail to MargaretRose.McWilliams@scottishpower.com.
Without prejudice to the above prohibition on unauthorised copying and
disclosure of this e-mail or its contents, it is your responsibility to
ensure that any onward transmission, opening or use of this message and
any attachments will not adversely affect your or the onward recipients'
systems or data. Please carry out such virus and other such checks as
you consider appropriate.
An e-mail reply to this address may be subject to monitoring for
operational reasons or lawful business practices.
This e-mail is issued by a Scottish Power Group Company. In sending this e-mail the sender
cannot be deemed to have specified authority and the contents of the e-mail
will have no contractual effect unless (in either case) it is otherwise agreed
between that Scottish Power Group company and the recipient.
The ScottishPower Group companies include, among others:
Scottish Power Limited, company number SC193794; Scottish Power UK Holdings
Limited, company number SC232909; Scottish Power UK plc, company number
SC117120; ScottishPower Generation Limited, company number SC189124;
ScottishPower Energy Retail Limited, company number SC190287;
ScottishPower Energy Management Limited, company number SC215843;
ScottishPower Energy Management (Agency) Limited, company number SC222524;
SP Dataserve Limited, company number SC215842. All of which companies are
registered in Scotland and have their registered offices at 1 Atlantic Quay,
Glasgow G2 8SP, UK.
