Dear
Mr Ribsskog
Thank
you for your e-mail and for taking the time to talk to me on the
phone.
I am
unable to accept your initial offer of £5.00 per month or most recent offer of
£1.00 per month (as it would take 882 months or 73 years to clear the balance on
your account. I am sure you understand that this is not
acceptable. I am very sorry that we have been unable to
resolve this matter to your satisfaction. Regrettably, we have now exhausted our
internal complaints process and unless you are prepared to clear the balance on
your account in full, or alternatively set up a payment plan to clear the
balance of £882.83 over 2 years by paying £36.78 per month by Direct Debit, this
letter constitutes a deadlock situation.
As a member of the Energy Ombudsman,
ScottishPower has to inform you of this independent body set up to resolve
sales, billing and transfer issues between customers and energy suppliers. This
service is free to customers. Details of how to contact them can be found or on
our website within the "Making a Complaint" section. I have also arranged for an
Ombudsman booklet to be sent to you in the post today.
Remedies that the Ombudsman can award
include an apology, an explanation, a requirement on the supplier to take
remedial action or, in appropriate circumstances, compensation. The Ombudsman's
decision will be binding on us as your supplier, but you are free to choose
whether or not to accept the decision.
I shall keep your complaint
open for a further 10 working days from the date of this letter. If I do not
hear from you or the Ombudsman within that time, I will close your
complaint and normal follow up action will
resume.
Kind regards
Margaret Rose
McWilliams (nee MacInnes)
Senior
Complaints Advisor
Director's Support
Team
Tel: 0141 568 6084 (850 6084 Int)
e-mail: margaretrose.mcwilliams@scottishpower.com
—–Original Message—–
From: Erik Ribsskog
[mailto:eribsskog@gmail.com]
Sent: 05 January 2010
16:22
To: McWilliams, Margaret Rose
Subject: Phone-call
just now
Hi,
I'm refering to our phone-call just now, where I said I'd call the
CCCS again.
On second thought, I don't think there's any use in me contacting the
CCCS again, because they'll just tell me that same advice.
And that is to offer you a token-payment payment plan of £1 a month
until I get a new job and a higher income.
So that's my offer for now, unfortunatly.
Yours sincerely,
Erik
Ribsskog
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