Hi,
I think you twist things in you e-mail.
I understand that I have to go to Jet, to be put on a course.
But to be re-put on the next course, due to that I found out that I had another meeting that day, that I first didn't see, due to that I went to Jet straight from the dentist, and had a new gold-crone in my mouth, so I was a bit un-aware.
Then it should be enough to make a phone-call.
You don't take any consideration of this, in your e-mail, that I had to go to Walton, not to be put on a course, but simply just to change the course-date.
You don't seem to have any understanding for my complaint.
You answer like you think this is about the inital meeting at JET, which it isn't.
You obviously pretend to be stupid, and pretend not to understand this.
And for the other complaint.
You write that you don't belive what I'm saying in my complaint.
You don't belive that some called me saying they were you.
That's inpolite of you.
Please send this complaint to your manager.
And please try to improve your manners, I think you are to inpolite!
Sincerely,
On Mon, Feb 8, 2010 at 4:35 PM, Elliott, Lorraine <Lorraine.Elliott@liverpool.gov.uk> wrote:
Dear Erik,
Your complaint has been forwarded to me
for response. I am sorry that you feel that your complaint has not been
taken seriously. Quality of service is a priority within the JET team
here in East Liverpool
and we consistently gain good feedback from customers about this.
I have considered your comments and complaints
at length and I don’t believe that any member of my team called
pretending to be me whilst I was out of the office, I simply believe that a
member of staff called, following my instructions to call you about re-booking you
on the course and there has been some confusion as a result. I am sorry
if this has caused you undue worry.
With regards to having to go to Walton, as
I mentioned in my previous e-mail, all newly registered clients are encouraged to
have in-depth guidance and support which will have been another reason why
you were urged to visit your appointed guidance officer there. We
appreciate that at times, in order for individuals to gain funding, there are processes
we all have to go through to ensure the funding is fair, approved and appropriate,
this may seem unnecessary, but we have to adhere to them when we are issuing public
money. We also have to pay for any cancellations if we are unable to fill
the available place at short notice.
As I mentioned in all former correspondence,
you can visit any office to undertake job searches and if you wish to change
your preferred JET office and guidance officer to a more convenient location,
this can be arranged.
With regards to the certificate, it was
sent out as soon as it was received. There is an external assessment
process that has to be undertaken before your exam result is verified and certificates
forwarded us.
Yours sincerely,
Lorraine Elliott
Lorraine
Elliott (Nee Hammond)
JET
Manager
Liverpool East JET Service
Neighbourhood Employment Services
Job Bank
4 Tunnel Road
Liverpool
L7 6QD
0151 233 6177
0151 233 6117
07834 843648
www.liverpooljet.org
2010
Year of Health and Wellbeing
www.2010healthandwellbeing.org.uk
From:
Liverpool Direct [mailto:Liverpool.Direct@liverpool.gov.uk]
Sent: 21 January 2010 01:05
To: Elliott, Lorraine
Subject: Re: Complaint about
JET/Fwd: <<#22175-35989#>>
![]()
Your unique reference number is: 35989
Please include your unique reference number in all email
communication.
Dear Colleague,
Please could you assist
with the following enquiry, and then respond directly to the customer.
Would you prefer to
receive your council tax bill via e-mail? Go to www.liverpool.gov.uk
and complete the easy online registration form.
— Original Message —
From: Erik Ribsskog <eribsskog@gmail.com>
Received: 20/01/10 16:49:52 o'clock GMT
To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>
Subject: Complaint about JET/Fwd:
Hi,
I wanted to complain about JET, to the Council.
They don't seem to take it seriously, that their representatives are inpolite,
and say their managers names, on the phone.
Also, if one wants to resign, on the next course, since you find that
you have agreed a meeting, with the landlord, to collect the rent, on the same
day.
Then one have to take public transport back to Walton, and it isn't enought
with a phone-call, to just be re-put, on the next course.
They also use two months, to send course certificates, and only after
complaining not to have received one.
Hope you can send this to the right autorothy, that are responsible for JET.
———- Forwarded
message ———-
From: Elliott, Lorraine
<Lorraine.Elliott@liverpool.gov.uk>
Date: Wed, Jan 20, 2010 at 4:30 PM
Subject: RE:
To: Erik Ribsskog <eribsskog@gmail.com>
Cc: "Debbazi, Lynne" <Lynne.Debbazi@liverpool.gov.uk>
Dear Erik,
Thank you for your comments. With
regards to having to go to Walton, all newly registered clients are encouraged to
have in-depth guidance and support which will have been another reason why
you were urged to visit your appointed guidance officer there.
As I mentioned in my previous
correspondence, you can visit any office to undertake job searches and if you
wish to change your preferred JET office and guidance officer to a more
convenient location, this can be arranged.
I will arrange to send your food hygiene
certificate to your home address.
Lorraine Elliott (Nee Hammond)
JET Manager
Liverpool East JET Service
Neighbourhood Employment Services
Job Bank
4 Tunnel Road
Liverpool
L7 6QD
0151 233 6177
0151 233 6117
07834 843648
www.liverpooljet.org
2010 Year of Health and Wellbeing
www.2010healthandwellbeing.org.uk
From:
Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 19 January 2010 16:44
To: Elliott, Lorraine
Subject: Re: Good News
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