Hello Mr Ribsskog
As requested I write to you by email and would like to express that I am sincerely very sorry for how your account has be managed and for the harassment you feel you have received.
I have requested that appropriate feedback and training be given to the agent who previously dealt with your account. The service you received was unacceptable and not how we should be treating our customers.
If you agreed to stay with Eon and reinstate your Direct Debit at £70 per month to cover future energy used and help pay towards your current balance, I would put you on our new Fixonline prices in which you would receive a 22.8% discount off all future bills.
As a gesture of goodwill I would also back date your last bill based on these prices, which would mean your balance would reduce by £30.64 leaving an amount owing of £335.65.
I understand that we do not know what amount of energy you will be using during the summer months, so as advised above I would keep your payments at £70 and review them in July 2010.
If I am able to do so, I would also lower your payments at this time.
I must advise that we have been informed that you are changing supplier and as you currently have a debit balance of £366.29 this amount would be due in full. As you are currently not able to pay the amount in full, the longest period I could spread the debt is over 12 months. This means upon your final bill being sent you debit balance will be higher and your repayments will be over £30 per month.
I do hope that I have been able to resolve your complaint, however if you have any further questions or there is anything I can do to help, please call me on 0115 843 4013 or email by visiting our website www.eonenergy.com, contact us and follow the complaints contact.
King regards
Danielle J Gobbett
Customer Relations
If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks.
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