Jeg sendte en ny e-post til E-on

I'm refering to your letter from 12/5, which I reiceived yesterday.

You write that you are going to look into my complaint.

But what were your earlier e-mails about then?

(I sent you a letter on 19/4.

And then I got a phone-call from you on 28/4.

I got an e-mail from you on 28/4.

And on 29/4 and 30/4.

Where in your complaints-procedure where these phone-calls and e-mails?).

Which of my complaints is it that you are gong to deal with, is it my latest e-mail, from 30/4 or is it eg. the letter from 19/4?

Where is this in your complaint-procedure now, would you say?

Thank you very much in advance for you update!

Best regards,