Dear Mr Ribsskog,
Subject: Order Number 83558210
Thank you for your e-mail regarding the replacement for your faulty Cookworks WP5F White Tabletop Dishwasher.
I am sorry for the delay in replying to your e-mail. I can confirm that I have now processed your replacement Bush DW5F White Compact Tabletop Dishwasher. We will contact you before Saturday the 26th of June 2010 to arrange a suitable collection and delivery date.
Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.
Regards,
Stacey Warder
Argos Direct E-Commerce Customer Service Team.
For your reference the above reply is in reference to your earlier email ARG5374259X:
—– Original Message —–
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 17 June 2010
Subject: Re: Complaint about dish-washer/Fwd: Customer Enquiry, Our Ref: ARG4220053X, Our Ref: ARG5361709X
Hi,
that sounds very fine.
The dish-washer uses a lot of electricity now, when it runs for hours on the
same programme.
And I try to save on the electricity.
So that would be very fine, if you could please arrange that I got a
replacement product.
That’s very good custommer-service from Argos I think, if that’s right.
I’m home every day next week, except from Wednesday, so Monday, Tuesday,
Thursday or Friday would be fine.
Thank you very much again for your e-mail!
Best Regards,
Erik Ribsskog
On Thu, Jun 17, 2010 at 10:56 AM, Argos Direct E-Commerce <
Order.Enquiries@argos.co.uk> wrote:
> Dear Mr Ribsskog,
>
> Subject: Order Number 83558210
>
> Thank you for your e-mail regarding a fault with your Cookworks WP5F White
> Tabletop Dishwasher.
>
> I am so sorry your dishwasher is not working properly. However, we do not
> have a repair agent for the dishwasher you currently have, so would have to
> arrange a replacement for you.
>
> We cannot offer you an exact replacement dishwasher as this product has now
> been discontinued. Although, we do currently have Catalogue Number 478/3550
> – Bush DW5F White Compact Tabletop Dishwasher, £129.89 available. If you
> choose to go ahead with this alternative appliance, we would be happy to
> waive the price difference of £12.50.
>
> Please reply by return confirming whether you would like us to arrange this
> for you.
>
> Should you require any further assistance please do not hesitate to contact
> us at order.enquiries@argos.co.uk or call us on 0845 640 2020.
>
> Regards,
>
>
> Stacey Warder
> Argos Direct E-Commerce Customer Service Team.
>
> For your reference the above reply is in reference to your earlier email
> ARG5361709X:
>
> —– Original Message —–
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 14 June 2010
> Subject: Complaint about dish-washer/Fwd: Customer Enquiry, Our Ref:
> ARG4220053X
>
> Hi,
>
> the dish-washer I bought from you, in July of last year, is beginning to
> not
> work properly.
>
> The timer now stops, at least once, for each programme, so the dish-washer
> washes for hours, without finishing the programme.
>
> As far as I remember, there is a one year warranty, for foults like this.
>
> So I was wondering how I should go forward, to get the dish-washer fixed?
>
> Best Regards,
>
> Erik Ribsskog
>
>
> ———- Forwarded message ———-
> From: Argos Direct E-Commerce <Order.Enquiries@argos.co.uk>
> Date: Thu, Jul 9, 2009 at 6:42 PM
> Subject: re: Customer Enquiry, Our Ref: ARG4220053X
> To: eribsskog@gmail.com
>
>
> Dear Mr Ribsskog,
>
> Subject: Order number 83558210.
>
> Thank you for your e-mail regarding confirmation of your order.
>
> I am sorry you did not receive an email confirmation for the above order,
> unfortunately we had a system error.
>
> Having checked the system I am pleased to confirm your order has been
> processed and will be delivered on Monday 13th July 2009 between 12pm and
> 6pm.
>
> Should you require any further assistance please do not hesitate to contact
> us at order.enquiries@argos.co.uk or call us on 0845 640 2020.
>
> Regards,
>
>
> Jerome Vernon
> Argos Direct E-Commerce Customer Service Team.
>
> For your reference the above reply is in reference to your earlier email
> ARG4220053X:
>
> —– Original Message —–
> From: "eribsskog@gmail.com" <eribsskog@gmail.com>
> Date: 09 July 2009
> Subject: Customer Enquiry
>
> Reason for enquiry (header) – Feedback
> Reason for enquiry (specific) – Feedback on the website
> Comments – I didn’t recieve a confirmation e-mail, for the order I placed
> yesterday, for a dish-washer ++.
>
> The order-numbers, (that I got when I called your customer-support, today),
> are:
>
> – 83558210
>
> – AD 048963911
>
> How can you not send a confirmation e-mail/invoice?
>
> Regards,
>
> Erik Ribsskog
> Title – Mr
> First name – Erik
> Surname – Ribsskog
> Email address – eribsskog@gmail.com
> Confirm email address – eribsskog@gmail.com
> House name/number –
> Street/Road –
> Address 3 –
> Town –
> County –
> Country – United Kingdom
> Postcode –
> Daytime phone number –
> Evening phone number –
>
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>
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