Account number: 012373289370
Dear Mr Ribsskog
Thank you for your email received on the 14 September 2010.
Although I appreciate your comments that the letter you have received dated the 09 September 2010 suggests that you have not contacted us previously to set up a payment arrangement; I can see that you have been advised on numerous occasions that we will not accept your offer of £5.00 a month. You will therefore continue to receive these letters until such a time that your account has been passed to a third party collection agency. You will then be able to negotiate with the agency and set up a payment arrangement with them.
We can not accept your offer of £5.00 a month as it would take a number of years to pay the balance of £530.12. We have offered to spread the balance over 12 months which is above our usual three months we allow to pay back a final account balance and until your account is passed to a collection agency this offer still stands.
Please be advised that we will not enter in to any more correspondence regarding this issue. To reiterate; we will not accept your offer of £5.00 a month, follow up letters about the balance will continue until such time the balance has been passed to an external collection agency and we will only accept a payment arrangement over a maximum of 12 months as long as this is set up before the account has been passed to an external collection agency.
Kind regards
Jordan Rowley
Directors’ Office
If you’d like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks.
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