Jeg sendte en ny e-post til E-on

Gmail – Your reply from E.ON

Erik Ribsskog

<eribsskog@gmail.com>

Your reply from E.ON

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Sep 7, 2010 at 1:19 PM

To:

DirectorofCustomerService@eonenergy.com

Cc:

contactus@cccs.co.uk

Hi,

I also called UDS yesterday, (to inform them, that I sent you the e-mail you mention, on 5/9), and they told me that my file there was deleted/closed.

So I was just wondering who I should contact about a payment-arrangement.

Or if you could please put this on hold, untill we hear from the Energy Ombudsman.

Best regards,

Erik Ribsskog

———- Forwarded message ———-

From: <sysresponse-do-not-reply@eonenergy.com>
Date: Tue, Sep 7, 2010 at 10:24 AM
Subject: Your reply from E.ON

To: eribsskog@gmail.com

Account number: 012373289370

Dear Mr Ribsskog

Thank you for your email received on the 05 September 2010.

I can confirm that Utility Debt Services (UDS) are part of E.ON Energy and work with us in contacting customers who have a balance outstanding on their E.ON account.

The Energy Supply Ombudsman have not contacted us about your E.ON account. You will need to speak to them if you would like them to deal with this Until we hear from the Ombudsman, UDS may continue to send you letters asking for you to pay the full outstanding balance of £530.12 and the balance will eventually be passed to an external collection agency for collection. An external collection agency may be able to accept a long repayment term than can be offered by E.ON.

I am pleased to hear that you are in contact with CCCS and they are providing assistance. Please make any token payments you can afford to ourselves and these will be credited to your account until such time that the remaining balance has been passed to an external collection agency.

Kind regards

Jordan Rowley

Directors' Office

If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks.

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