Hi,
I'm refering to two letters, sent by Mr. Winter, the Jobcentre-manger, from 29/9 and 30/9.
Mr. Winter writes that it takes time to use your e-mail system.
But I think it's fine to have documentation on the correspondence, so that's why I sent e-mails.
Mr. Winter want's me to send documentation on that I've gotten bank-charges, due to the delay from the Jobcentre, so I'm attaching a scaned copy, of a letter from RBS, with this e-mail.
(Also, so that I can document, that this was actually what happened, when my Jobseekers-allowance was delayed).
Mr. Winter says that the Jobcentre, benefit office, tried to call me, on 29/9, at 14.44.
But I was told I'd get a call back within three hours, that day, by Alan there, (before 16.20).
And I waited for the call, but I wasn't called up, so that's a new complaint.
The young clerk, (with the short, dark hair), at the Jobcentre, had told me, on the sign-on meeting, there, on Thursday 23/9, that I'd get my allowance, as usual, that's on 28/9.
But I didn't get this.
The reason he gave me the phone-number, was regarding when I'd get an allowance, which had been sanctioned, and then overturned.
I had a meeting with Sencia, (Employment-zones), on Wednesday 29/9, and David Ellis there, recomended me, to call the benefits office.
They then sent both payments, to my bank-account, the same afternoon.
But they didn't call.
My complaint was, that the Jobcentre, said I'd get my normal allowance, on the normal day.
But this didn't happen.
I didn't call, because I first got to know, that the sanction allowance, was over-turned, in a meeting with Mr. Winter, (an unscheduled meeting, he just 'grabbed hold' of me), that the sanctioned allowance had been re-instated.
So I had already planned to get by, to Tuesday, the next week, and budgeted for that.
And I have my budget day, when I get my allowance, so I thought I'd call on that day.
But when I received no payments at all, (neighter the normal allowance, and not the over-turned one eighter).
Then I chose to ask Sencia, the next day, since they explained in the induction there, that if I had financial problems, then they could give advice.
Which they did.
To call the benefits-department, with the Jobcentre.
But, I think you should look through you system.
Yours representatives seems to think, that after a sanctioned allowance, the new ones are goving to be sent as normal.
But this wasn't my experience.
After a sanction, one have to call, even if one only needs one's normal allowance, it seem's to me.
Maybe you, (the District Manager), could investigate this, and tell me how this is meant to be.
Then it would be easier for me, to spesify my complaint.
Thanks in advance for any help!
Your sincerely,
Erik Ribsskog
———- Forwarded message ———-
From:
Erik Ribsskog <eribsskog@gmail.com>Date: Tue, Sep 28, 2010 at 9:16 AM
Subject: Complaint about missing Job-seekers allowance
To: CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>
Hi,
when I was on the sign-on meeting, at the Jobcentre, Williamsson Sq., on Thursday last week, I was told, (by the young clerk, in the meeting), that I would recieve my jobseekers-allowance, as normal again, today, (after a sanction that the Jobcenter Manager Mr Winther, told me, on the same day there, in a meeting right before, had been re-instated, after my appeal).
However, I've checked my bank-account online now, and I can't see that I've recieved my Jobseekers-allowance, today.
But I have my electricity bill today, and a bailiff-bill etc.
So I'm in a lot of problems here, since the direct debits are going to be bumped.
And since I can't pay the bailiff-bill, for the council tax, that I owed from when I was self-employed.
(I didn't get income support then, even if I think I perhaps should have, but I wasn't aware of that arrangement then).
I also have very little cash, for food.
So I was wondering when my regular Job-seekers allowance and the re-instated one, is going to get to my bank-account, with RBS.
I wanted to please complain about this delay, since it's making problems for my situation, and since this take the focus away from my job-seeking and employment zones, etc., really.
Thank you in advance for help with sorting this out.
Yours sincerely,
Erik Ribsskog
