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Gmail – To Ofwat, could you have a look at this please, I think I've exhausted United Utilites complaint procedure/(To the line-manager of Mr. Tom Pearson)/Fwd: To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927







Gmail



Erik Ribsskog

<eribsskog@gmail.com>




To Ofwat, could you have a look at this please, I think I’ve exhausted United Utilites complaint procedure/(To the line-manager of Mr. Tom Pearson)/Fwd: To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927





Enquiries Team

<Enquiries@ofwat.gsi.gov.uk>





Wed, Dec 29, 2010 at 11:55 AM





To:

Erik Ribsskog <eribsskog@gmail.com>




Thank you for your e-mail to Ofwat setting out details of

your enquiry. We want to help you get matters resolved as quickly as

possible.

Having read your e-mail, we have decided that the matters

you raise would be best considered by another organisation. Ofwat has statutory

powers to investigate specific issues

but on most individual complaints, responsibility has been passed to the

Consumer Council for Water (CCWater). CCWater has statutory powers to

investigate the matters you raise. CCWater can provide consumer representation

by helping customers access their company's complaints procedure and

investigating more formally where matters remain unresolved.

We have forwarded your e-mail to your local CCWater office.

You will be contacted by CCWater directly who will let you know who is dealing

with your enquiry and how to contact them. This will normally be within the

next five working days. Ofwat does not have the authority to review the way

that CCWater has handled your complaint. CCWater has its own complaints

procedure for reviewing their handling of complaints.

If you have any concerns, you may wish to contact CCWater

directly through their website www.ccwater.org.uk.

Further information for consumers and details of their complaints procedure are

also available from this site.

We do take care to protect data that is provided to

us. If your e-mail does contain sensitive personal or financial

information, we may have contacted you to ask your permission before

transferring your enquiry.

Website: ofwat.gov.uk

Address:

Centre City Tower, 7

Hill Street, Birmingham

B5 4UA

DISCLAIMER: Every reasonable effort is

made to make the information and any commentary on the law contained in this

email accurate and up to date, but no responsibility for its accuracy and

correctness, or for any consequences of relying on it, is assumed by the sender

or Ofwat. The information and commentary does not, and is not intended to,

amount to legal advice to any person on a specific case or matter. You are

strongly advised to obtain specific, personal advice from a lawyer or other

appropriate adviser about your case or matter and not to rely on the

information or comments in this email.




From:

Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 25 December 2010 21:12

To: Enquiries Team

Cc: Customer.Services@uuplc.co.uk

Subject: To Ofwat, could you have

a look at this please, I think I've exhausted United Utilites complaint

procedure/(To the line-manager of Mr. Tom Pearson)/Fwd: To the Managing

Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927

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