Jeg sendte en ny e-post til Royal Mail

Dear Mr Ribsskog

I am sorry that you have had to contact us regarding Liverpool Post Office branch.

Please could you supply your full postal address quoting the above reference number. This will enable us to respond to you directly once our investigations are complete. You should expect to receive a full response within 10 working days.

If you need to contact us, please phone us on the number shown below quoting our reference number. Or you can e-mail us via polcustomercare@royalmail.com

Yours sincerely

Kevin Storr

Customer Service Advisor.

Telephone: 08457 22 33 44

Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)

—— ORIGINAL MESSAGE —–

FROM: eleanor.johnston@royalmail.com

TO: 'polcustomercare@postoffice.co.uk' , polcustomercare@royalmail.com

CC: joanne.e.robinson@royalmail.com

SENT: 06 April 2011 12:14:36 (GMT Standard Time)

Please can we log this Post Office complaint and initial action.

Thanks

Kind Regards Eleanor Johnston Team Leader

Post Office Customer Care

Dearne House, Cortonwood Drive, Brampton, Barnsley, S73 0UF

( – 08457 223344 or direct postline 5424 3550

ü – http://www.postoffice.com

šl – eleanor.johnston@royalmail.com

---

From: Joanne E Robinson On Behalf Of PostalReview

Sent: 06 April 2011 11:30
To: Eleanor Johnston
Subject: Complaint

First
———————- Forwarded by Joanne E Robinson/e/POSTOFFICE on 06/04/2011 11:31:58 —————————

Erik Ribsskog <eribsskog@gmail.com>

Erik Ribsskog <eribsskog@gmail.com> Sent by: Erik Ribsskog <eribsskog@gmail.com> 05/04/2011 18:51

To: postalreview@royalmail.com cc: Subject: Complaint

Hi,

this is really a complaint about the Post Office at 1-3 South John St., in

Liverpool.

But I couldn't find the right e-mail address, on the Royal Mail website, so
I'm sending this to you.

Maybe you can forward it to the right e-mail address?

I went at the Post Office, and when I got first in the queue, they opened

the travel money-'windows', for the customers.

I was called to number 15, but an old woman, who wasn't queuing, went before

me, to number 15, while I walked passed number 1 to 14.

So a devil-worshiper, (I think he was, since he had black rings), noded at

me, to go to him, in number 14, as I could understand him.

I had three packs to Norway, weighing differently.

But he took the same price, for all three.

Usually I get a recept, for each pack, but today I only got the receipt for

paying by card, I think I have to call it.

Then I asked about this, and he made three new recepts, with the addresses

on.

This wasn't what I really asked for, I just wanted one recept per pack, like
I normally get.

I think my experience at the Post Office today was awkward.

Am I meant to tell that all packs _don't_ weigh the same?

I put all of them on the weight, one after the other.

Just wondering.

I hope you can explain about this.

Best regards,

Erik Ribsskog
(See attached file: C.htm)