Dear Erik
I'm very sorry for the delay in replying. Unfortunately, British Gas has been receiving unusually high volumes of email and telephone contacts. As a result, waiting times have increased significantly and our email responses are taking much longer than the usual 24 hours that we aim for. Please accept my assurance that this is a temporary situation and measures are being put in place to ensure these matters will improve as soon as possible.
I am sorry to hear of your financial situation. Due to your account being in the process of closing. To set a payment arrangement on your account for the final balance you would need to speak to our Debt Team on 0800 048 0404*. I do appreciate you have stated in your previous email that you would prefer to communicate by email but this department only communicate by phone and they would need to speak to you.
If you have any further queries just reply to my email and I'll be happy to help.
We're listening, so tell us what you think – if you've got a moment please complete my survey to let me know how I've done.
Kind regards
Nicola Audsley
Customer Service Advisor
britishgas.co.uk – Looking after your world
*Calls free from BT Calling Plan. Mobile and other providers' charges may vary.
We're open weekdays 8am – 8pm and Saturdays 8am – 6pm.
Your enquiry ref: 1390480
Hi,
I could send you an income and expenditure-form, if you send me that
in the post.
I have a budget in co-operation with the CCCS, so I can get advice
from them, if I need it.
I hope this is alright!
Thank you very much again for your e-mail!
Best regards,
Your Electricity Customer Reference Number: 850038470223
——————————————————————————–
The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654
On Sun, Apr 10, 2011 at 2:19 PM, British Gas Customer Service
<customer.service@contactus.britishgas.co.uk>
wrote:
Dear Ribsskog
I am sorry for the delay in my reply.
I understand you concern about discussing your accounts by email than calling us. However there is an outstanding balance of £417.26 on the account. We have a dedicated team who deals with our customers who have difficulties in making there payments and help them in clearing there payments.
To do so, it is very necessary to discuss your financial conditions and payments with you so that a plan suitable to you is setup on the account. As phone is a very convenient method than email to discuss these details, it will be a great help if you can contact our team on 0800 048 0404* and they will be happy to help you.
I can see that we are due to close your account tomorrow. So we can help you to setup an instalment plan to clear the outstanding. So please call us on the above number at the earliest.
Thank you for our patience and for
contacting British Gas.
Kind regards
Zeeshan Shaikh
Customer Service Advisor
britishgas.co.uk – Looking after your world
*Calls free from BT Calling Plan. Mobile and other providers' charges may vary.
We're open weekdays 8am – 8pm and Saturdays 8am – 6pm.
Your enquiry ref: 1390480
Hi,
thank you very much for
your e-mail!
If it's ok, then I would
please like to keep this in writing, as I don't want
this to end up in any arguments, etc., on the phone.
I'm also from Norway, so I think it's easier to express myself clear, in
e-mails.
Hope this is alright!
Thanks in advance for any
help!
Your Electricity Customer Reference Number: 850038470223
——————————————————————————–
The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654
