Måned: april 2011

You are very welcome.  I am confident that you will see an improvement very shortly.

Kind Regards

Yvonne Edmonds

Customer Service Executive

—– Original Message —–

From: "Erik Ribsskog" <eribsskog@gmail.com>

Date: 26 April 2011

Subject: Re: Tesco

Hi,

thank you very much for your e-mail!

I hope this will be better now then, and I’ll just wait and look for a

while, and see if there’s any improvement.

Thank you very much again for your reply!

Best regards,

Erik Ribsskog

On Tue, Apr 26, 2011 at 4:15 PM, Executive Response <

ceo.customerservice@tesco.co.uk> wrote:

> Dear Mr Ribsskog

>

> Thanks for your response.  I do understand your frustrations regarding the

> lack of carrier bags at our self service tills.  These tills should be well

> stocked as these checkouts are aimed to make shopping quicker and clearly if

> you are having to ask for carrier bags this is not the case.

>

> I have contacted Andrew Deignan, Store Manager in our Tesco Liverpool One

> store and have asked that this situation be addressed as soon as possible.

>

> Customer feedback is very important to us as it helps us improve the

> service we provide.  I am grateful to you for taking the time to bring this

> matter to our attention and I do hope that we will continue to be of service

> to you.

>

> Kind Regards

>

> Yvonne Edmonds

> Customer Service Executive

>

>

> —– Original Message —–

> From: "Erik Ribsskog" <eribsskog@gmail.com>

> Date: 21 April 2011

> Subject: Re: Tesco

>

> Hi,

>

> but if I ask for more carriers, in that shop, (Tesco Liverpool One), then I

> sometimes gets a lesson about global warming.

>

> I go to the food-shop to buy food, not to learn about the environment.

>

> This is about your self-service check-out.

>

> There, the carriers aren’t stocked properly, I can see, (remember I’ve been

> working in many food shops, for many years).

>

> The level of carriers, are being kept, at a low stock-volume.

>

> I find this a bit annoying.

>

> But now I try to think of it in a humoristic way.

>

> When I go to the shop.

>

> Even if I think it’s a bit ridiculous.

>

> At least I’ve got to bring you my opinion now.

>

> I’m going to reset myself, and see how this situation is in the future.

>

> Today I needed five carriers, for my shopping, and and at the self-service

> check-out, it was exactly five carriers.

>

> So today it worked fine.

>

> But I’m wondering why don’t you stock up proplerly with carriers.

>

> There’s always like only 4 or 5 carriers, at the self-service check out.

>

> If any at all.

>

> It should be like properly stocked with carriers I think.

>

> Like with 50 or 100 carriers, at the check-out.

>

> It shouldn’t be in the way, that one wonder if there are enough carriers at

> the check-out, I think.

>

> If one go to Sainsburys or Mark and Spencers, then they always have plenty

> of carriers at the self-service check out.

>

> Tesco haven’t got plenty carriers at their self-service check outs.

>

> (At least not the one in Liverpool One).

>

> So this is a bit annoying, I think, that there are never plenty of

> carriers,

> because then it’s like one more problem each day one buy food.

>

> Will there be enough carriers today.

>

> So why can’t this shop be like other shops who have got plenty of carriers?

>

> Other than this problem, I have to say this shop is very fine, (Tesco

> Superstore, at Liverpool One), and have a lot of different

> product-categories and a big assortment in every category.

>

> It’s certainly a better shop, in that way, than any shop in Norway, I

> think,

> so I should perhaps not complain this much, I think now.

>

> So this is just as feedback.

>

> Thank you very much for your reply!

>

> Best regards,

>

> Erik Ribsskog

>

>

> On Thu, Apr 21, 2011 at 2:47 PM, Executive Response <

> ceo.customerservice@tesco.co.uk> wrote:

>

> > Dear Mr Ribsskog

> >

> > Thank you for replying to my email.  I am very sorry if my response has

> > caused you additional disappointment as it was never my intention to do

> so.

> >

> > I can only re-iterate that the availability of carrier bags in our stores

> > is not a company wide problem and should a customer require carrier bags

> our

> > cashiers will provide these without hesitation.

> >

> > Clearly this has not been the case in the past and whilst I do appreciate

> > your concerns, I can assure that we are committed to play our part in

> > minimising climate change.

> >

> > For further information on our commitment, please go to our website:

> >

> > http://cr2010.tescoplc.com/environment.aspx

> >

> > Thank you again for taking the time to bring your further comments to our

> > attention.

> >

> > Kind Regards

> >

> > Yvonne Edmonds

> > Customer Service Executive

> >

> >

> >

> > —– Original Message —–

> > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > Date: 20 April 2011

> > Subject: Fwd: Update/Fwd: Tesco

> >

> > Hi,

> >

> > to conclude for today.

> >

> > I think that you are using this with ‘Carbon footprint’, as an excuse, to

> > more or less force your custommers, to use fewer carriers, so as to

> squeeze

> > more money out of them.

> >

> > Am I right?

> >

> > Regards,

> >

> > Erik Ribsskog

> >

> >

> > ———- Forwarded message ———-

> > From: Erik Ribsskog <eribsskog@gmail.com>

> > Date: Wed, Apr 20, 2011 at 2:32 PM

> > Subject: Update/Fwd: Tesco

> > To: ceo.customerservice@tesco.co.uk

> >

> >

> > Hi again,

> >

> > I just thought a bit more a bit.

> >

> > And you are using the term ‘Carbon footprint’.

> >

> > But this is really about sustainability.

> >

> > This with ‘footprint’, is really just an abstraction, or an idionome,

> used

> > to brainwash people I think, here in the UK.

> >

> > Tesco are a global company, and only Wal-Mart earn more money, I’ve read,

> > in

> > the World, of food-shop-chains.

> >

> > So you should plant some threes in the rain-forrest, I think, than

> blindly

> > using this British idonome/term ‘Carbon _footprint_’.

> >

> > Just as feedback from one of your customers from Norway, and who has

> worked

> > as a Food Shop Manager there.

> >

> > Best regards,

> >

> > Erik Ribsskog

> >

> >

> > ———- Forwarded message ———-

> > From: Erik Ribsskog <eribsskog@gmail.com>

> > Date: Wed, Apr 20, 2011 at 1:34 PM

> > Subject: Re: Tesco

> > To: Executive Response <ceo.customerservice@tesco.co.uk>

> >

> >

> > Hi,

> >

> > this with the restriction of the carrier-bags, in the shops, is

> > un-traditional.

> >

> > (Because I’ve been shopping food, since the 70’s, and this has never

> > happened to me before).

> >

> > It also says on your carriers, that they are ‘biodegradable’, I see here

> > now, on a Tesco carrier-bag, I had at home.

> >

> > So this is just some non-sense, I think.

> >

> > You should rather plant some threes in the rain-forrest, than

> > harrasing/policing your customers like this.

> >

> > You are now the Carbon footprint-police, in an anoying and untraditional

> > way, in your shops.

> >

> > I call this pure harrasment of your customers.

> >

> > This is a disgrace, I think.

> >

> > Erik Ribsskog

> >

> >

> > On Wed, Apr 20, 2011 at 12:22 PM, Executive Response <

> > ceo.customerservice@tesco.co.uk> wrote:

> >

> > > Dear Mr Ribsskog

> > >

> > > Further to my previous email, I am very sorry that you have experienced

> > > problems with the availability of carrier bags in some of our stores

> and

> > I

> > > can appreciate how inconvenient this must be for you.

> > >

> > > I have discussed the details of your complaint with the Store Managers

> in

> > > our Liverpool stores.  Although there is not a company wide problem

> with

> > the

> > > availability of carrier bags, I have asked that the necessary action is

> > > taken to make sure that this situation does not happen again.

> > >

> > > Our approach to carrier bags is based on our commitment to help

> customers

> > > halve their carbon footprint by 2020.

> > >

> > > As a company, we are committed to reducing single-use carrier bags as

> > part

> > > of our wider strategy to play our part in combating climate change. We

> > > believe that climate change will only be tackled successfully if people

> > > become enthusiastic champions for a lower-carbon lifestyle.

> > >

> > > Our customers tell us that they would like to use fewer bags, but also

> > that

> > > they want bags to be available when they forget to bring their own.

> > Rather

> > > than restricting the use of carrier bags completely, we want to make it

> > easy

> > > for customers to re-use their own bags so that it becomes a core part

> of

> > > their shopping trip.

> > >

> > > We offer a range of affordable reusable bags in all our stores, and

> > instead

> > > of displaying carrier bags at checkouts, our staff ask customers if

> they

> > > will be reusing bags and offer them single-use bags if not. We also

> offer

> > > green Clubcard points to customers who re-use bags in store. A Tesco

> > > customer now uses about 60% fewer carrier bags than in August 2006,

> when

> > we

> > > first introduced green Clubcard points.  In terms of recycling, at the

> > end

> > > of their life Tesco carrier bags can be recycled at most Tesco stores

> and

> > > through Tesco.com delivery drivers.

> > >

> > > I do appreciate you taking the time to bring this matter to our

> attention

> > > as this will give us the opportunity to put things right.

> > >

> > > Kind Regards

> > >

> > > Yvonne Edmonds

> > > Customer Service Executive

> > >

> > >

> > >

> > > —– Original Message —–

> > > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > > Date: 08 April 2011

> > > Subject: Re: Tesco

> > >

> > > Hi,

> > >

> > > thank you for your e-mail!

> > >

> > > It was also the same problem at Tesco, Liverpool One yesterday and

> today.

> > >

> > > Yesterday, you only had small carriers, so I asked the Tesco-woman

> there,

> > > if

> > > the carriers where for tooth-paste.

> > >

> > > And she said they were for sandwiches.

> > >

> > > But how can people carry 2 liter bottles of water/cola etc., in

> > > sandwich-carriers?

> > >

> > > And today, there were almost no carriers in the automated check-outs.

> > >

> > > I lived in London a couple of weeks, at the beginning of 2005, and in

> > > Kensington, they had a Sainsburys with self-service check-outs, already

> > in

> > > 2005.

> > >

> > > And they were never out of carriers.

> > >

> > > I shoped there a lot of times.

> > >

> > > I also have a complaint against W.H. Smith/the Post Office, in

> Liverpool

> > > One, where I wonder if they are infected with devil-worshipers/al

> quaida.

> > >

> > > Is this with few carriers a muslim tradition?

> > >

> > > Once in a muslim Off Licence in Sunderland, (near the Forge where I

> > lived,

> > > I

> > > studied at the University of Sunderland), they were also out of

> carriers.

> > >

> > > Is the Tesco Liverpool One a muslim/Al Quaida-shop, I’m wondering?

> > >

> > > Is this why they’re always low on carriers?

> > >

> > > I’ve seen the muslims praying and protesting outside of this shop,

> > against

> > > Kadaffi, etc.

> > >

> > > Aren’t Tesco shops supposed to be Tesco-shops, even if they are in a

> > > muslim,

> > > catholic or whatever area.

> > >

> > > Shouldn’t one expect to get the same level of service in any

> Tesco-shop?

> > >

> > > Just something I thought about here.

> > >

> > > Best regards,

> > >

> > > Erik Ribsskog

> > >

> > >

> > > On Fri, Apr 8, 2011 at 2:58 PM, Executive Response <

> > > ceo.customerservice@tesco.co.uk> wrote:

> > >

> > > > Dear Mr Ribsskog

> > > >

> > > > Thank you for your email, which has been forwarded to our Chief

> > > Executive’s

> > > > office.  Please accept my apologies for the delay in replying to you.

> > > >

> > > > I am currently looking into the details of your complaint and will

> > > contact

> > > > you again shortly.

> > > >

> > > > Kind Regards

> > > >

> > > > Yvonne Edmonds

> > > > Customer Service Executive

> > > >

> > > >

> > > >

> > > >

> > > > —– Original Message —–

> > > > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > > > Date: 06 April 2011

> > > > Subject: Re: Fwd: Complaint about ‘shortage’ on carriers/Fwd:

> > TES7757419X

> > > > Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool

> > One,

> > > in

> > > > Liverpool

> > > >

> > > > Hi,

> > > >

> > > > thank you for your e-mail.

> > > >

> > > > It’s the first time I’ve heard of a food-shop-chain not being able to

> > get

> > > > hold of enough carrier bags.

> > > >

> > > > I don’t buy this.

> > > >

> > > > There are thousands of suppliers of carrier-bags, in the world.

> > > >

> > > > You must be lying I think.

> > > >

> > > > I’d like this complaint to be escalated again, to the Tesco Managing

> > > > Director.

> > > >

> > > > Erik Ribsskog

> > > >

> > > >

> > > > On Wed, Apr 6, 2011 at 7:19 PM, Tesco Customer Service <

> > > > customer.service@tesco.co.uk> wrote:

> > > >

> > > > > Dear Erik

> > > > >

> > > > > Thank you for your reply.

> > > > >

> > > > > Please allow me to introduce myself.  My name is Richard Kemp and I

> > am

> > > a

> > > > > Team Leader at Tesco Customer Services.  I have been asked to email

> > you

> > > > as

> > > > > you have requested your email to be escalated to a Manager.

> > > > >

> > > > > Firstly, please allow me to apologise for any disappointment and

> > > > > inconvenience caused to you in regards the lack of availability of

> > our

> > > > > Carrier Bags.  I can appreciate your concerns and I apologise for

> > this.

> > > > >

> > > > > In regards the lack of Carrier Bags in our Stores, We are aware

> that

> > > > there

> > > > > are not enough Carrier Bags for our customers and that Stores are

> > > > frequently

> > > > > running low on them, however, we are taking the necessary

> precautions

> > > so

> > > > > that we can prevent this happening again.  Our Suppliers are aware

> > and

> > > > they

> > > > > are doing all they can to send more to us.

> > > > >

> > > > > With this in mind, we do encourage our Customers to bring in their

> > own

> > > > > Carrier Bags so that they can gain extra Clubcard points as an

> > > incentive

> > > > to

> > > > > reduce the amount used and recycle to be greener in the

> environment.

> > > > >

> > > > > I hope you can appreciate our position on this matter and that I

> have

> > > > > explained this for you.

> > > > >

> > > > > In addition, I was concerned to hear of the problems that you are

> > > having

> > > > > with your Prawn Curries and them beeping at the Self Service

> > Checkouts.

> > > > >  Before I can comment on this, I ask that you expand on this and

> > advise

> > > > me

> > > > > what exactly you mean as I do not want to give you an answer that

> is

> > > not

> > > > > relevant.

> > > > >

> > > > > Once more, I would like to thank you for taking the time to contact

> > me

> > > > and

> > > > > I am sorry to hear that you feel you are being harassed in our

> Stores

> > > > with

> > > > > regards to your complaint.  Please let me assure you this is not

> our

> > > > > intention and I hope that we can continue to look forward to you

> > loyal

> > > > > custom at Tesco.

> > > > >

> > > > > Kind Regards

> > > > >

> > > > >

> > > > > Richard Kemp

> > > > > Team Leader

> > > > > Tesco Customer Service

> > > > >

> > > > > —– Original Message —–

> > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > > > > Date: 06 April 2011

> > > > > Subject: Fwd: Complaint about ‘shortage’ on carriers/Fwd:

> TES7757419X

> > > Re:

> > > > > Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool

> One,

> > > in

> > > > > Liverpool

> > > > >

> > > > > Hi,

> > > > >

> > > > > also, you make the prawn curry beep, in the un-manned check-out.

> > > > >

> > > > > (The £1 Frozen Tesco Prawn Curry).

> > > > >

> > > > > Is this because I buy the frozen curries, sometimes on week-days,

> and

> > > > have

> > > > > complained on the shortage in carriers?

> > > > >

> > > > > You sometimes only have a few carriers, in the un-manned

> check-outs.

> > > > >

> > > > > Why is this?

> > > > >

> > > > > Why don’t you do it properly, when you stock carriers?

> > > > >

> > > > > It’s like you keep it at only a few carriers.

> > > > >

> > > > > I wonder is this some kind of harassment of me/the customers.

> > > > >

> > > > > I’ve worked as a food shop manager myself, and think this is

> > peculiar.

> > > > >

> > > > > Just as a new complaint, in this complaint-case, I think I have to

> > call

> > > > it.

> > > > >

> > > > > Regards,

> > > > >

> > > > > Erik Ribsskog

> > > > >

> > > > >

> > > > > ———- Forwarded message ———-

> > > > > From: Erik Ribsskog <eribsskog@gmail.com>

> > > > > Date: Fri, Apr 1, 2011 at 5:50 PM

> > > > > Subject: Re: Complaint about ‘shortage’ on carriers/Fwd:

> TES7757419X

> > > Re:

> > > > > Re:

> > > > > Complaint about you Tesco-shops at Clayton Sq. and Liverpool One,

> in

> > > > > Liverpool

> > > > > To: Tesco Customer Service <customer.service@tesco.co.uk>

> > > > >

> > > > >

> > > > > Hi,

> > > > >

> > > > > but the shop I mentioned, is sometimes out of regular carrier-bags.

> > > > >

> > > > > So one have to use the smallest carrier-bags, or buy some bags

> > without

> > > > your

> > > > > logo on.

> > > > >

> > > > > Shouldn’t you have any goods in stock, including regular

> > carrier-bags?

> > > > >

> > > > > It seems to me that you avoid this issue.

> > > > >

> > > > > Do you police that customers don’t pollute to much, in the

> check-out?

> > > > >

> > > > > By refusing to let them have enough carriers?

> > > > >

> > > > > Are you the pollution-police?

> > > > >

> > > > > I don’t think people should be harrased in the shops.

> > > > >

> > > > > You could use your Clubcard-leaflets, or something, to inform

> people

> > > > about

> > > > > the environment, etc.

> > > > >

> > > > > But it should be in the way, that one almost have to start fighting

> > > with

> > > > > Tesco-staff, or look all around the shop, to find carriers.

> > > > >

> > > > > I’ve worked as a food shop manager, for ten years, and have bought

> my

> > > own

> > > > > groceries, since the 80’s.

> > > > >

> > > > > And this shortage of carriers, I’ve only seen once before.

> > > > >

> > > > > And that was in an immigrant-shop in Sunderland, which had ran out

> of

> > > > > carriers, right before Christmas 2004.

> > > > >

> > > > > I can’t see that you appologise here, for running out of carriers.

> > > > >

> > > > > This I think is a bit strange, since I’ve worked with

> > custommer-support

> > > > for

> > > > > many years and gone to business Upper Secondary-school and

> University

> > > > > College.

> > > > >

> > > > > So maybe you could let your line-manager have a look at my

> complaint

> > > for

> > > > a

> > > > > second opinion, I’m wondering.

> > > > >

> > > > > Thanks in advance for any help!

> > > > >

> > > > > Regards,

> > > > >

> > > > > Erik Ribsskog

> > > > >

> > > > >

> > > > > On Fri, Apr 1, 2011 at 5:36 PM, Tesco Customer Service <

> > > > > customer.service@tesco.co.uk> wrote:

> > > > >

> > > > > > Dear Erik

> > > > > >

> > > > > > Thank you for your email.

> > > > > >

> > > > > > We adjust the specification of our bags from time to time, to

> > strike

> > > > that

> > > > > > difficult balance between their environmental impact and ensuring

> > the

> > > > > bags

> > > > > > are strong enough for customers to use with confidence.

> > > > > >

> > > > > > We started to issue new carrier bags to our stores in February

> > > 2011.Our

> > > > > old

> > > > > > bags were too thin, which meant that customers were using more of

> > > them,

> > > > > for

> > > > > > example by not filling bags fully or by double bagging. Customers

> > > also

> > > > > told

> > > > > > us they couldn’t reuse the weaker bags at home, and there were a

> > > small

> > > > > > number of occasions when bags split when they were full of

> > shopping.

> > > > > >

> > > > > > Our new bags no longer have the biodegradable additive in them,

> > which

> > > > > made

> > > > > > them weaker.  Removing this additive will help make our bags

> > stronger

> > > > > > addressing recent customer concerns and helping re-use and

> > recycling.

> > > > > >

> > > > > > We have taken the step to remove the biodegradable additive

> because

> > –

> > > > > > having reviewed the science – we believe that we can help to

> reduce

> > > > > > single-use carrier bags more effectively through encouraging

> re-use

> > > and

> > > > > > recycling. We offer a range of affordable reusable bags in all

> our

> > > > > stores,

> > > > > > and instead of displaying carrier bags at checkouts, our staff

> ask

> > > > > customers

> > > > > > if they will be reusing bags and offer them single-use bags if

> not.

> > > > > >

> > > > > > We also offer green Clubcard points to customers who re-use bags

> in

> > > > > store.

> > > > > > A Tesco customer now uses more than 50% fewer carrier bags than

> in

> > > > August

> > > > > > 2006, when we first introduced green Clubcard points. In terms of

> > > > > recycling,

> > > > > > at the end of their life Tesco carrier bags can be recycled at

> most

> > > > Tesco

> > > > > > stores and through Tesco.com delivery drivers.

> > > > > >

> > > > > > If you have any further queries please do not hesitate to contact

> > me

> > > at

> > > > > > customer.service@tesco.co.uk quoting TES9353027X.

> > > > > >

> > > > > > Kind Regards

> > > > > >

> > > > > >

> > > > > > Matthew Maycock

> > > > > > Customer Service Manager

> > > > > > Tesco Customer Service

> > > > > >

> > > > > > —– Original Message —–

> > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > > > > > Date: 12 March 2011

> > > > > > Subject: Complaint about ‘shortage’ on carriers/Fwd: TES7757419X

> > Re:

> > > > Re:

> > > > > > Complaint about you Tesco-shops at Clayton Sq. and Liverpool One,

> > in

> > > > > > Liverpool

> > > > > >

> > > > > > Hi,

> > > > > >

> > > > > > I shop in the Tesco-shop in Liverpool One, (the Super shop),

> since

> > > it’s

> > > > > the

> > > > > > shop with most ‘order-lines’, in Liverpool City Centre, and you

> > have

> > > > low

> > > > > > prices, on your ‘value’-line.

> > > > > >

> > > > > > (I’m unemployed you see).

> > > > > >

> > > > > > There is a problem, with that almost every time I go to that

> shop,

> > > > (this

> > > > > > was

> > > > > > also a problem on Thursday, and also in 2010, like one can see in

> > my

> > > > > > forwarded e-mail).

> > > > > >

> > > > > > Why are you also out of carrier-bags?

> > > > > >

> > > > > > I also shop at Aldi, Lidl and Home Bargains, and they are never

> out

> > > of

> > > > > > carrier-bags.

> > > > > >

> > > > > > I’ve also been a shop-manager in the Rimi-chain, in Norway, from

> > 1998

> > > > to

> > > > > > 2002, and if we had forgotten to order carriers, then we drove

> and

> > > > > > collected

> > > > > > them at another Rimi-shop.

> > > > > >

> > > > > > This is a re-occouring problem at this Tesco-shop.

> > > > > >

> > > > > > How can there be a shortage in carrier-bags?

> > > > > >

> > > > > > I’ve also worked in packaging, on behalf of Packaging Europe, in

> > > > Norwich,

> > > > > > and I know that there are thousands of suppliers of carrier-bags,

> > in

> > > > > > Europe.

> > > > > >

> > > > > > This must be a manager-problem at Tesco Hanover St., (the Super

> > > shop),

> > > > I

> > > > > > think.

> > > > > >

> > > > > > There’s nothing super about a shop which haven’t got carriers.

> > > > > >

> > > > > > So you should maybe call it ‘almost Super Shop’.

> > > > > >

> > > > > > Something like that.

> > > > > >

> > > > > > And please don’t ask me to call you again about this.

> > > > > >

> > > > > > If you can’t write it in an e-mail, it’s because you have

> something

> > > to

> > > > > > hide,

> > > > > > it seems to me.

> > > > > >

> > > > > > This is very poor customer-service by Tesco!

> > > > > >

> > > > > > Regards,

> > > > > >

> > > > > > Erik Ribsskog

> > > > > >

> > > > > >

> > > > > > ———- Forwarded message ———-

> > > > > > From: Tesco Customer Service <customer.service@tesco.co.uk>

> > > > > > Date: Tue, Jul 6, 2010 at 3:55 PM

> > > > > > Subject: TES7757419X Re: Re: Complaint about you Tesco-shops at

> > > Clayton

> > > > > Sq.

> > > > > > and Liverpool One, in Liverpool

> > > > > > To: eribsskog@gmail.com

> > > > > >

> > > > > >

> > > > > > Hi Erik

> > > > > >

> > > > > > Firstly, I’d like to apologise for the delay in getting back to

> > you.

> > > > > >  Please

> > > > > > let me assure you that we always try to respond to our customers’

> > > > queries

> > > > > > in

> > > > > > a timely manner and I’m sorry that due to high volumes of

> contact,

> > > this

> > > > > has

> > > > > > not happened on this occasion.

> > > > > >

> > > > > > Having read your email thoroughly I think this would be best

> > resolved

> > > > if

> > > > > we

> > > > > > could talk this through.  So, if you can email me back your

> > telephone

> > > > > > number

> > > > > > with a convenient time to call then I will contact you.  If you

> > would

> > > > > > prefer, I can be contacted on 01382 822528.

> > > > > >

> > > > > > If you have any further queries please do not hesitate to contact

> > us

> > > at

> > > > > > customer.service@tesco.co.uk quoting TES7757419X.

> > > > > >

> > > > > > Kind Regards

> > > > > >

> > > > > >

> > > > > > Keir Duncan

> > > > > > Team Leader

> > > > > > Tesco Customer Service

> > > > > >

> > > > > >

> > > > > >

> > > > > > —– Original Message —–

> > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > > > > > Date: 24 June 2010

> > > > > > Subject: Re: Complaint about you Tesco-shops at Clayton Sq. and

> > > > Liverpool

> > > > > > One,  in Liverpool

> > > > > >

> > > > > > Hi,

> > > > > >

> > > > > > this isn’t about the carrier-bags, this is about the harrassment.

> > > > > >

> > > > > > I also mentioned which shops it was in the subject-line.

> > > > > >

> > > > > > I’ve been working as a shop-manager in Norway, and I know that

> only

> > > old

> > > > > > women brings old bags to the shop.

> > > > > >

> > > > > > I would sometimes sit in the check-out, and I asked everyone, ‘do

> > you

> > > > > want

> > > > > > a

> > > > > > carrier’.

> > > > > >

> > > > > > And sometimes men would reply, ‘Of course I want a carrier, do

> you

> > > > think

> > > > > > I’m

> > > > > > an old woman ("gammel kjærring" in Norwegian)’.

> > > > > >

> > > > > > I don’t think you take my complaint seriously.

> > > > > >

> > > > > > And your spelling isn’t even right.

> > > > > >

> > > > > > Could you please escalate this complaint, as I’ve overheard that

> > I’m

> > > > > being

> > > > > > used as a ‘target guy’, I think this could be some

> > mobster-activity.

> > > > > >

> > > > > > I’ve also had more or less similar complaints against Tesco from

> > > > before,

> > > > > > which you neighter took serious.

> > > > > >

> > > > > > So I’m going to put a lawyer on you if you don’t take this

> serious

> > > now,

> > > > > if

> > > > > > I

> > > > > > get the oppertunity later.

> > > > > >

> > > > > > My patience with you is ran out, unfortunately.

> > > > > >

> > > > > > Bag for life, and poppy-bags, this isn’t what I contact you

> about,

> > > it’s

> > > > > the

> > > > > > harassment.

> > > > > >

> > > > > > Is this so difficult for you to understand?

> > > > > >

> > > > > > Bags for life and poppy-bags are fine.

> > > > > >

> > > > > > But only as long as you also have the regular bags.

> > > > > >

> > > > > > But you have made this into a discussion about bags, when it

> really

> > > is

> > > > > > about

> > > > > > harrassment, so you just make me more annoyed really.

> > > > > >

> > > > > > Is ‘customer-support’ something that your company don’t know what

> > > > means?

> > > > > >

> > > > > > Erik Ribsskog

> > > > > >

> > > > > >

> > > > > > On Thu, Jun 24, 2010 at 1:45 PM, Tesco Customer Service <

> > > > > > customer.service@tesco.co.uk> wrote:

> > > > > >

> > > > > > > Dear Erik

> > > > > > >

> > > > > > > I’m sorry to hear that you have been having problems obtaining

> > > > carrier

> > > > > > bags

> > > > > > > recently when you visit our Stores in Liverpool recently. I can

> > > > > > understand

> > > > > > > how frustrating this must be for you.

> > > > > > >

> > > > > > > I have been unable to contact anyone as you have not said which

> > > > stores

> > > > > > you

> > > > > > > shop in. However, if you let me know I wold be more than happy

> to

> > > > > contact

> > > > > > > the stores concerned.

> > > > > > >

> > > > > > > However, If I might suggest that perhaps you may be able to

> > > purchase

> > > > a

> > > > > > Bag

> > > > > > > for Life when you visit one of our Stores. They start at

> 45pence

> > > and

> > > > go

> > > > > > up

> > > > > > > to over a £1.

> > > > > > >

> > > > > > > You would get Clubcard points for buying the bag, and an extra

> > > point

> > > > in

> > > > > > > store every time that you used the bag. It would actually pay

> for

> > > > > itself

> > > > > > in

> > > > > > > no time at all.

> > > > > > >

> > > > > > > These bags are heavy duty and have special slots for bottles to

> > > stand

> > > > > up

> > > > > > in

> > > > > > > at the side so you can balance your shop.

> > > > > > >

> > > > > > > Once again, I’d like to apologise for any inconvenience this

> may

> > > have

> > > > > > > caused you.

> > > > > > >

> > > > > > > If you have any further queries please do not hesitate to

> contact

> > > me

> > > > at

> > > > > > > customer.service@tesco.co.uk quoting TES7755298X.

> > > > > > >

> > > > > > > Kind Regards

> > > > > > >

> > > > > > >

> > > > > > > Frances Brierley

> > > > > > > Customer Service Manager

> > > > > > > Tesco Customer Service

> > > > > > >

> > > > > > > —– Original Message —–

> > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > > > > > > Date: 24 June 2010

> > > > > > > Subject: Complaint about you Tesco-shops at Clayton Sq. and

> > > Liverpool

> > > > > > One,

> > > > > > > in  Liverpool

> > > > > > >

> > > > > > > Hi,

> > > > > > >

> > > > > > > lately, your shops in Liverpool, (the two shops mentioned

> above),

> > > > have

> > > > > > > stopped ordering enough carrier-bags.

> > > > > > >

> > > > > > > So I have to buy the poppy-bags, if I can find them.

> > > > > > >

> > > > > > > But, your representative, at Liverpool One, the other day, was

> > > > > harrassing

> > > > > > > the customers.

> > > > > > >

> > > > > > > She told me to put more food in the carriers, than I had done.

> > > > > > >

> > > > > > > I think you staff go to close.

> > > > > > >

> > > > > > > I’m from Norway, and when I studied in Sunderland, my

> flat-mates

> > > and

> > > > > > fellow

> > > > > > > exchange-students, from around Europe, told me I shouldn’t

> drink

> > > the

> > > > > > > tap-water here.

> > > > > > >

> > > > > > > So I buy like 4 liters perhaps, (around 8 pints), of tap-water,

> > in

> > > > the

> > > > > > > shop,

> > > > > > > or carbonated water, or ‘pop’, if I can afford it, since I’m

> > > > > unemployed,

> > > > > > > and

> > > > >