———- Forwarded message ———-
From:
Executive Response <ceo.customerservice@tesco.co.uk>
Date: Fri, May 13, 2011 at 11:24 AM
Subject: Tesco
To: eribsskog@gmail.com
Dear Mr Ribsskog
Thanks for getting back to me. I am pleased that a member of staff in the Liverpool One store has explained things to you.
We are grateful to you for your feedback as it does help us improve the service that we provide.
As promised, I have sent you a £10.00 Tesco Moneycard with my best wishes.
Once again, thanks for taking the time to bring your comments to our attention.
Kind Regards
Yvonne Edmonds
Customer Service Executive
—– Original Message —–
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 12 May 2011
Subject: Re: Tesco
Hi,
no, I don't think I need to speak with the manager about this now.
Since the young woman there yesterday explained about how it works now.
If you want to send me a gift-card for my time, then that's ok, I guess.
You can send it to Erik Ribsskog, Flat 3, 5 Leather Lane, Liverpool, L2 2AE.
But your regular bags are free, so I don't need it to pay for them.
I just went to the staffed check-out today, and then they just gave me the
regular bags.
So I understand about how you've changed it to now.
Maybe your other customers don't understand, but I've told you about now.
It's not like I try to run the shop, or anything.
So thank you very much for your help!
Best regards,
Erik Ribsskog
On Thu, May 12, 2011 at 10:42 AM, Executive Response <
ceo.customerservice@tesco.co.uk> wrote:
> Dear Mr Ribsskog
>
> I am sorry that you are unhappy with my response. Rather than escalate
> this to my line manager, I would suggest that I arrange for you to speak
> with Andrew Deignan, our Liverpool One Store Manager.
>
> Andrew is best placed to answer your further concerns as he is responsible
> for the store and is more than happy to meet with you at a mutually
> agreeable time.
>
> Please let me know if you would like me to arrange a meeting for you and if
> you wish to accept my offer of a £10.00 Tesco Moneycard to purchase bags for
> your shopping.
>
> I do hope that you will give Andrew the chance to restore your confidence
> in our operation.
>
> Kind Regards
>
> Yvonne Edmonds
> Customer Service Executive
>
>
>
> —– Original Message —–
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 11 May 2011
> Subject: Re: Tesco
>
> Hi,
>
> thank you for your e-mail!
>
> I don't belive this is a 'distribution problem'.
>
> Because this problem has been going on for a long time, and at other
> Tesco-shops, they don't have this 'distribution problem'.
>
> I've worked as a shop manager and assistant myself, for many years, and it
> was never any distribution problem with the carriers.
>
> That's just to stupid, I think, since carriers don't run out on date.
>
> So there should be no excuse for being out of carriers.
>
> Because they don't run out on date, so they wont cause loss, if one order
> many of them.
>
> This response was poor, I think.
>
> (I don't buy this with the 'distribution problem', I think that must have
> been a lie).
>
> Could you please escalate this to your line-manager?
>
> Erik Ribsskog
>
>
> On Wed, May 11, 2011 at 9:03 AM, Executive Response <
> ceo.customerservice@tesco.co.uk> wrote:
>
> > Dear Mr Eribsskog
> >
> > Further to my previous email, I have discussed you concerns with Andrew
> > Deignan, our Liverpool One Store Manager.
> >
> > Andrew has asked me to pass on his apologies to you as there were
> > availability problems with carrier bags over the weekend and this was a
> > distribution problem.
> >
> > He has advised that at the standard checkouts, the cashiers will ask
> > customers if they require carrier bags but they should be available at
> the
> > self serve till and Andrew will make sure that this is the case when the
> > bags are back in stock.
> >
> > It is disappointing that this is happening every time you visit the store
> > and to prevent this from happening again, I would like to send you a
> £10.00
> > Tesco Moneycard so you can purchase reusable bags when you visit our
> store.
> > This will also allow you to collect green points.
> >
> > Please can you provide me with your address details and I will send this
> to
> > you.
> >
> > Thank you again for taking the time to bring this matter to our
> attention.
> >
> > Kind Regards
> >
> > Yvonne Edmonds
> > Customer Service Executive
> >
> >
> > —– Original Message —–
> > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > Date: 07 May 2011
> > Subject: Re: Tesco
> >
> > Hi,
> >
> > I haven't heard anything from you yet.
> >
> > But I thought I could send an update.
> >
> > I've been to this Tesco, (Tesco Superstore Liverpool One), every day this
> > week.
> >
> > And it hasn't been plenty of carriers there, a single time, this week.
> >
> > The staff are handing the carriers out manually.
> >
> > (At least on Monday, this happened).
> >
> > Other than that, the check-outs have never been properly stocked up with
> > carriers, I'd say.
> >
> > Today, (Friday), I was even attack, by a big bully, in his 40's, (a
> > behaviour I've never seen in Liverpool before), screamed at and followed,
> > on
> > my way home from Tesco, around 8 PM, (something I've reported to
> Liverpool
> > One, the Grosvenor-owned shopping-centre).
> >
> > Could this be a muslim mob who control your shop, I'm wondering.
> >
> > Who other would rebel against their own head-office like this?
> >
> > (If I've understood your last two e-mails right, where you write there
> > should be plenty of bags, so that the customers can finalise their
> shopping
> > quickly, etc).
> >
> > Just as an update.
> >
> > Best regards,
> >
> > Erik Ribsskog
> >
> >
> > On Mon, May 2, 2011 at 11:11 AM, Executive Response <
> > ceo.customerservice@tesco.co.uk> wrote:
> >
> > > Dear Mr Ribsskog
> > >
> > > I am sorry that is has been necessary for you to have to contact us
> again
> > > so soon and I can understand how disappointed you must be.
> > >
> > > I have contacted Andrew Deignan, our Liverpool One Store Manager and
> have
> > > asked him to look into this issue and get back to me, I will let you
> know
> > > the outcome as soon as I have a response.
> > >
> > > Thank you again for taking the time to bring this to our attention.
> > >
> > > Kind Regards
> > >
> > > Yvonne Edmonds
> > > Customer Service Executive
> > >
> > >
> > >
> > > —– Original Message —–
> > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > Date: 30 April 2011
> > > Subject: Re: Tesco
> > >
> > > Hi,
> > >
> > > I know I said I wouldn't write in a while.
> > >
> > > But I'm a bit upset now.
> > >
> > > I've just been to Tesco Liverpool One again.
> > >
> > > And again, only Poppy bags and sandwich-bags.
> > >
> > > I noticed other customers also being annoyed.
> > >
> > > How can you have shop-managers like this?
> > >
> > > If I'm allowed to say my honest opinion.
> > >
> > > Regards,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On Wed, Apr 27, 2011 at 4:23 PM, Executive Response <
> > > ceo.customerservice@tesco.co.uk> wrote:
> > >
> > > > Dear Mr Ribsskog
> > > >
> > > > You are very welcome. I am confident that you will see an
> improvement
> > > very
> > > > shortly.
> > > >
> > > > Kind Regards
> > > >
> > > > Yvonne Edmonds
> > > > Customer Service Executive
> > > >
> > > >
> > > >
> > > > —– Original Message —–
> > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > Date: 26 April 2011
> > > > Subject: Re: Tesco
> > > >
> > > > Hi,
> > > >
> > > > thank you very much for your e-mail!
> > > >
> > > > I hope this will be better now then, and I'll just wait and look for
> a
> > > > while, and see if there's any improvement.
> > > >
> > > > Thank you very much again for your reply!
> > > >
> > > > Best regards,
> > > >
> > > > Erik Ribsskog
> > > >
> > > >
> > > > On Tue, Apr 26, 2011 at 4:15 PM, Executive Response <
> > > > ceo.customerservice@tesco.co.uk> wrote:
> > > >
> > > > > Dear Mr Ribsskog
> > > > >
> > > > > Thanks for your response. I do understand your frustrations
> > regarding
> > > > the
> > > > > lack of carrier bags at our self service tills. These tills should
> > be
> > > > well
> > > > > stocked as these checkouts are aimed to make shopping quicker and
> > > clearly
> > > > if
> > > > > you are having to ask for carrier bags this is not the case.
> > > > >
> > > > > I have contacted Andrew Deignan, Store Manager in our Tesco
> Liverpool
> > > One
> > > > > store and have asked that this situation be addressed as soon as
> > > > possible.
> > > > >
> > > > > Customer feedback is very important to us as it helps us improve
> the
> > > > > service we provide. I am grateful to you for taking the time to
> > bring
> > > > this
> > > > > matter to our attention and I do hope that we will continue to be
> of
> > > > service
> > > > > to you.
> > > > >
> > > > > Kind Regards
> > > > >
> > > > > Yvonne Edmonds
> > > > > Customer Service Executive
> > > > >
> > > > >
> > > > > —– Original Message —–
> > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > Date: 21 April 2011
> > > > > Subject: Re: Tesco
> > > > >
> > > > > Hi,
> > > > >
> > > > > but if I ask for more carriers, in that shop, (Tesco Liverpool
> One),
> > > then
> > > > I
> > > > > sometimes gets a lesson about global warming.
> > > > >
> > > > > I go to the food-shop to buy food, not to learn about the
> > environment.
> > > > >
> > > > > This is about your self-service check-out.
> > > > >
> > > > > There, the carriers aren't stocked properly, I can see, (remember
> > I've
> > > > been
> > > > > working in many food shops, for many years).
> > > > >
> > > > > The level of carriers, are being kept, at a low stock-volume.
> > > > >
> > > > > I find this a bit annoying.
> > > > >
> > > > > But now I try to think of it in a humoristic way.
> > > > >
> > > > > When I go to the shop.
> > > > >
> > > > > Even if I think it's a bit ridiculous.
> > > > >
> > > > > At least I've got to bring you my opinion now.
> > > > >
> > > > > I'm going to reset myself, and see how this situation is in the
> > future.
> > > > >
> > > > > Today I needed five carriers, for my shopping, and and at the
> > > > self-service
> > > > > check-out, it was exactly five carriers.
> > > > >
> > > > > So today it worked fine.
> > > > >
> > > > > But I'm wondering why don't you stock up proplerly with carriers.
> > > > >
> > > > > There's always like only 4 or 5 carriers, at the self-service check
> > > out.
> > > > >
> > > > > If any at all.
> > > > >
> > > > > It should be like properly stocked with carriers I think.
> > > > >
> > > > > Like with 50 or 100 carriers, at the check-out.
> > > > >
> > > > > It shouldn't be in the way, that one wonder if there are enough
> > > carriers
> > > > at
> > > > > the check-out, I think.
> > > > >
> > > > > If one go to Sainsburys or Mark and Spencers, then they always have
> > > > plenty
> > > > > of carriers at the self-service check out.
> > > > >
> > > > > Tesco haven't got plenty carriers at their self-service check outs.
> > > > >
> > > > > (At least not the one in Liverpool One).
> > > > >
> > > > > So this is a bit annoying, I think, that there are never plenty of
> > > > > carriers,
> > > > > because then it's like one more problem each day one buy food.
> > > > >
> > > > > Will there be enough carriers today.
> > > > >
> > > > > So why can't this shop be like other shops who have got plenty of
> > > > carriers?
> > > > >
> > > > > Other than this problem, I have to say this shop is very fine,
> (Tesco
> > > > > Superstore, at Liverpool One), and have a lot of different
> > > > > product-categories and a big assortment in every category.
> > > > >
> > > > > It's certainly a better shop, in that way, than any shop in Norway,
> I
> > > > > think,
> > > > > so I should perhaps not complain this much, I think now.
> > > > >
> > > > > So this is just as feedback.
> > > > >
> > > > > Thank you very much for your reply!
> > > > >
> > > > > Best regards,
> > > > >
> > > > > Erik Ribsskog
> > > > >
> > > > >
> > > > > On Thu, Apr 21, 2011 at 2:47 PM, Executive Response <
> > > > > ceo.customerservice@tesco.co.uk> wrote:
> > > > >
> > > > > > Dear Mr Ribsskog
> > > > > >
> > > > > > Thank you for replying to my email. I am very sorry if my
> response
> > > has
> > > > > > caused you additional disappointment as it was never my intention
> > to
> > > do
> > > > > so.
> > > > > >
> > > > > > I can only re-iterate that the availability of carrier bags in
> our
> > > > stores
> > > > > > is not a company wide problem and should a customer require
> carrier
> > > > bags
> > > > > our
> > > > > > cashiers will provide these without hesitation.
> > > > > >
> > > > > > Clearly this has not been the case in the past and whilst I do
> > > > appreciate
> > > > > > your concerns, I can assure that we are committed to play our
> part
> > in
> > > > > > minimising climate change.
> > > > > >
> > > > > > For further information on our commitment, please go to our
> > website:
> > > > > >
> > > > > > http://cr2010.tescoplc.com/environment.aspx
> > > > > >
> > > > > > Thank you again for taking the time to bring your further
> comments
> > to
> > > > our
> > > > > > attention.
> > > > > >
> > > > > > Kind Regards
> > > > > >
> > > > > > Yvonne Edmonds
> > > > > > Customer Service Executive
> > > > > >
> > > > > >
> > > > > >
> > > > > > —– Original Message —–
> > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > Date: 20 April 2011
> > > > > > Subject: Fwd: Update/Fwd: Tesco
> > > > > >
> > > > > > Hi,
> > > > > >
> > > > > > to conclude for today.
> > > > > >
> > > > > > I think that you are using this with 'Carbon footprint', as an
> > > excuse,
> > > > to
> > > > > > more or less force your custommers, to use fewer carriers, so as
> to
> > > > > squeeze
> > > > > > more money out of them.
> > > > > >
> > > > > > Am I right?
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > Erik Ribsskog
> > > > > >
> > > > > >
> > > > > > ———- Forwarded message ———-
> > > > > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > > > > Date: Wed, Apr 20, 2011 at 2:32 PM
> > > > > > Subject: Update/Fwd: Tesco
> > > > > > To: ceo.customerservice@tesco.co.uk
> > > > > >
> > > > > >
> > > > > > Hi again,
> > > > > >
> > > > > > I just thought a bit more a bit.
> > > > > >
> > > > > > And you are using the term 'Carbon footprint'.
> > > > > >
> > > > > > But this is really about sustainability.
> > > > > >
> > > > > > This with 'footprint', is really just an abstraction, or an
> > idionome,
> > > > > used
> > > > > > to brainwash people I think, here in the UK.
> > > > > >
> > > > > > Tesco are a global company, and only Wal-Mart earn more money,
> I've
> > > > read,
> > > > > > in
> > > > > > the World, of food-shop-chains.
> > > > > >
> > > > > > So you should plant some threes in the rain-forrest, I think,
> than
> > > > > blindly
> > > > > > using this British idonome/term 'Carbon _footprint_'.
> > > > > >
> > > > > > Just as feedback from one of your customers from Norway, and who
> > has
> > > > > worked
> > > > > > as a Food Shop Manager there.
> > > > > >
> > > > > > Best regards,
> > > > > >
> > > > > > Erik Ribsskog
> > > > > >
> > > > > >
> > > > > > ———- Forwarded message ———-
> > > > > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > > > > Date: Wed, Apr 20, 2011 at 1:34 PM
> > > > > > Subject: Re: Tesco
> > > > > > To: Executive Response <ceo.customerservice@tesco.co.uk>
> > > > > >
> > > > > >
> > > > > > Hi,
> > > > > >
> > > > > > this with the restriction of the carrier-bags, in the shops, is
> > > > > > un-traditional.
> > > > > >
> > > > > > (Because I've been shopping food, since the 70's, and this has
> > never
> > > > > > happened to me before).
> > > > > >
> > > > > > It also says on your carriers, that they are 'biodegradable', I
> see
> > > > here
> > > > > > now, on a Tesco carrier-bag, I had at home.
> > > > > >
> > > > > > So this is just some non-sense, I think.
> > > > > >
> > > > > > You should rather plant some threes in the rain-forrest, than
> > > > > > harrasing/policing your customers like this.
> > > > > >
> > > > > > You are now the Carbon footprint-police, in an anoying and
> > > > untraditional
> > > > > > way, in your shops.
> > > > > >
> > > > > > I call this pure harrasment of your customers.
> > > > > >
> > > > > > This is a disgrace, I think.
> > > > > >
> > > > > > Erik Ribsskog
> > > > > >
> > > > > >
> > > > > > On Wed, Apr 20, 2011 at 12:22 PM, Executive Response <
> > > > > > ceo.customerservice@tesco.co.uk> wrote:
> > > > > >
> > > > > > > Dear Mr Ribsskog
> > > > > > >
> > > > > > > Further to my previous email, I am very sorry that you have
> > > > experienced
> > > > > > > problems with the availability of carrier bags in some of our
> > > stores
> > > > > and
> > > > > > I
> > > > > > > can appreciate how inconvenient this must be for you.
> > > > > > >
> > > > > > > I have discussed the details of your complaint with the Store
> > > > Managers
> > > > > in
> > > > > > > our Liverpool stores. Although there is not a company wide
> > problem
> > > > > with
> > > > > > the
> > > > > > > availability of carrier bags, I have asked that the necessary
> > > action
> > > > is
> > > > > > > taken to make sure that this situation does not happen again.
> > > > > > >
> > > > > > > Our approach to carrier bags is based on our commitment to help
> > > > > customers
> > > > > > > halve their carbon footprint by 2020.
> > > > > > >
> > > > > > > As a company, we are committed to reducing single-use carrier
> > bags
> > > as
> > > > > > part
> > > > > > > of our wider strategy to play our part in combating climate
> > change.
> > > > We
> > > > > > > believe that climate change will only be tackled successfully
> if
> > > > people
> > > > > > > become enthusiastic champions for a lower-carbon lifestyle.
> > > > > > >
> > > > > > > Our customers tell us that they would like to use fewer bags,
> but
> > > > also
> > > > > > that
> > > > > > > they want bags to be available when they forget to bring their
> > own.
> > > > > > Rather
> > > > > > > than restricting the use of carrier bags completely, we want to
> > > make
> > > > it
> > > > > > easy
> > > > > > > for customers to re-use their own bags so that it becomes a
> core
> > > part
> > > > > of
> > > > > > > their shopping trip.
> > > > > > >
> > > > > > > We offer a range of affordable reusable bags in all our stores,
> > and
> > > > > > instead
> > > > > > > of displaying carrier bags at checkouts, our staff ask
> customers
> > if
> > > > > they
> > > > > > > will be reusing bags and offer them single-use bags if not. We
> > also
> > > > > offer
> > > > > > > green Clubcard points to customers who re-use bags in store. A
> > > Tesco
> > > > > > > customer now uses about 60% fewer carrier bags than in August
> > 2006,
> > > > > when
> > > > > > we
> > > > > > > first introduced green Clubcard points. In terms of recycling,
> > at
> > > > the
> > > > > > end
> > > > > > > of their life Tesco carrier bags can be recycled at most Tesco
> > > stores
> > > > > and
> > > > > > > through Tesco.com delivery drivers.
> > > > > > >
> > > > > > > I do appreciate you taking the time to bring this matter to our
> > > > > attention
> > > > > > > as this will give us the opportunity to put things right.
> > > > > > >
> > > > > > > Kind Regards
> > > > > > >
> > > > > > > Yvonne Edmonds
> > > > > > > Customer Service Executive
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > —– Original Message —–
> > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > > Date: 08 April 2011
> > > > > > > Subject: Re: Tesco
> > > > > > >
> > > > > > > Hi,
> > > > > > >
> > > > > > > thank you for your e-mail!
> > > > > > >
> > > > > > > It was also the same problem at Tesco, Liverpool One yesterday
> > and
> > > > > today.
> > > > > > >
> > > > > > > Yesterday, you only had small carriers, so I asked the
> > Tesco-woman
> > > > > there,
> > > > > > > if
> > > > > > > the carriers where for tooth-paste.
> > > > > > >
> > > > > > > And she said they were for sandwiches.
> > > > > > >
> > > > > > > But how can people carry 2 liter bottles of water/cola etc., in
> > > > > > > sandwich-carriers?
> > > > > > >
> > > > > > > And today, there were almost no carriers in the automated
> > > check-outs.
> > > > > > >
> > > > > > > I lived in London a couple of weeks, at the beginning of 2005,
> > and
> > > in
> > > > > > > Kensington, they had a Sainsburys with self-service check-outs,
> > > > already
> > > > > > in
> > > > > > > 2005.
> > > > > > >
> > > > > > > And they were never out of carriers.
> > > > > > >
> > > > > > > I shoped there a lot of times.
> > > > > > >
> > > > > > > I also have a complaint against W.H. Smith/the Post Office, in
> > > > > Liverpool
> > > > > > > One, where I wonder if they are infected with
> devil-worshipers/al
> > > > > quaida.
> > > > > > >
> > > > > > > Is this with few carriers a muslim tradition?
> > > > > > >
> > > > > > > Once in a muslim Off Licence in Sunderland, (near the Forge
> where
> > I
> > > > > > lived,
> > > > > > > I
> > > > > > > studied at the University of Sunderland), they were also out of
> > > > > carriers.
> > > > > > >
> > > > > > > Is the Tesco Liverpool One a muslim/Al Quaida-shop, I'm
> > wondering?
> > > > > > >
> > > > > > > Is this why they're always low on carriers?
> > > > > > >
> > > > > > > I've seen the muslims praying and protesting outside of this
> > shop,
> > > > > > against
> > > > > > > Kadaffi, etc.
> > > > > > >
> > > > > > > Aren't Tesco shops supposed to be Tesco-shops, even if they are
> > in
> > > a
> > > > > > > muslim,
> > > > > > > catholic or whatever area.
> > > > > > >
> > > > > > > Shouldn't one expect to get the same level of service in any
> > > > > Tesco-shop?
> > > > > > >
> > > > > > > Just something I thought about here.
> > > > > > >
> > > > > > > Best regards,
> > > > > > >
> > > > > > > Erik Ribsskog
> > > > > > >
> > > > > > >
> > > > > > > On Fri, Apr 8, 2011 at 2:58 PM, Executive Response <
> > > > > > > ceo.customerservice@tesco.co.uk> wrote:
> > > > > > >
> > > > > > > > Dear Mr Ribsskog
> > > > > > > >
> > > > > > > > Thank you for your email, which has been forwarded to our
> Chief
> > > > > > > Executive's
> > > > > > > > office. Please accept my apologies for the delay in replying
> > to
> > > > you.
> > > > > > > >
> > > > > > > > I am currently looking into the details of your complaint and
> > > will
> > > > > > > contact
> > > > > > > > you again shortly.
> > > > > > > >
> > > > > > > > Kind Regards
> > > > > > > >
> > > > > > > > Yvonne Edmonds
> > > > > > > > Customer Service Executive
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > —– Original Message —–
> > > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > > > Date: 06 April 2011
> > > > > > > > Subject: Re: Fwd: Complaint about 'shortage' on carriers/Fwd:
> > > > > > TES7757419X
> > > > > > > > Re: Re: Complaint about you Tesco-shops at Clayton Sq. and
> > > > Liverpool
> > > > > > One,
> > > > > > > in
> > > > > > > > Liverpool
> > > > > > > >
> > > > > > > > Hi,
> > > > > > > >
> > > > > > > > thank you for your e-mail.
> > > > > > > >
> > > > > > > > It's the first time I've heard of a food-shop-chain not being
> > > able
> > > > to
> > > > > > get
> > > > > > > > hold of enough carrier bags.
> > > > > > > >
> > > > > > > > I don't buy this.
> > > > > > > >
> > > > > > > > There are thousands of suppliers of carrier-bags, in the
> world.
> > > > > > > >
> > > > > > > > You must be lying I think.
> > > > > > > >
> > > > > > > > I'd like this complaint to be escalated again, to the Tesco
> > > > Managing
> > > > > > > > Director.
> > > > > > > >
> > > > > > > > Erik Ribsskog
> > > > > > > >
> > > > > > > >
> > > > > > > > On Wed, Apr 6, 2011 at 7:19 PM, Tesco Customer Service <
> > > > > > > > customer.service@tesco.co.uk> wrote:
> > > > > > > >
> > > > > > > > > Dear Erik
> > > > > > > > >
> > > > > > > > > Thank you for your reply.
> > > > > > > > >
> > > > > > > > > Please allow me to introduce myself. My name is Richard
> Kemp
> > > and
> > > > I
> > > > > > am
> > > > > > > a
> > > > > > > > > Team Leader at Tesco Customer Services. I have been asked
> to
> > > > email
> > > > > > you
> > > > > > > > as
> > > > > > > > > you have requested your email to be escalated to a Manager.
> > > > > > > > >
> > > > > > > > > Firstly, please allow me to apologise for any
> disappointment
> > > and
> > > > > > > > > inconvenience caused to you in regards the lack of
> > availability
> > > > of
> > > > > > our
> > > > > > > > > Carrier Bags. I can appreciate your concerns and I
> apologise
> > > for
> > > > > > this.
> > > > > > > > >
> > > > > > > > > In regards the lack of Carrier Bags in our Stores, We are
> > aware
> > > > > that
> > > > > > > > there
> > > > > > > > > are not enough Carrier Bags for our customers and that
> Stores
> > > are
> > > > > > > > frequently
> > > > > > > > > running low on them, however, we are taking the necessary
> > > > > precautions
> > > > > > > so
> > > > > > > > > that we can prevent this happening again. Our Suppliers
> are
> > > > aware
> > > > > > and
> > > > > > > > they
> > > > > > > > > are doing all they can to send more to us.
> > > > > > > > >
> > > > > > > > > With this in mind, we do encourage our Customers to bring
> in
> > > > their
> > > > > > own
> > > > > > > > > Carrier Bags so that they can gain extra Clubcard points as
> > an
> > > > > > > incentive
> > > > > > > > to
> > > > > > > > > reduce the amount used and recycle to be greener in the
> > > > > environment.
> > > > > > > > >
> > > > > > > > > I hope you can appreciate our position on this matter and
> > that
> > > I
> > > > > have
> > > > > > > > > explained this for you.
> > > > > > > > >
> > > > > > > > > In addition, I was concerned to hear of the problems that
> you
> > > are
> > > > > > > having
> > > > > > > > > with your Prawn Curries and them beeping at the Self
> Service
> > > > > > Checkouts.
> > > > > > > > > Before I can comment on this, I ask that you expand on
> this
> > > and
> > > > > > advise
> > > > > > > > me
> > > > > > > > > what exactly you mean as I do not want to give you an
> answer
> > > that
> > > > > is
> > > > > > > not
> > > > > > > > > relevant.
> > > > > > > > >
> > > > > > > > > Once more, I would like to thank you for taking the time to
> > > > contact
> > > > > > me
> > > > > > > > and
> > > > > > > > > I am sorry to hear that you feel you are being harassed in
> > our
> > > > > Stores
> > > > > > > > with
> > > > > > > > > regards to your complaint. Please let me assure you this
> is
> > > not
> > > > > our
> > > > > > > > > intention and I hope that we can continue to look forward
> to
> > > you
> > > > > > loyal
> > > > > > > > > custom at Tesco.
> > > > > > > > >
> > > > > > > > > Kind Regards
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Richard Kemp
> > > > > > > > > Team Leader
> > > > > > > > > Tesco Customer Service
> > > > > > > > >
> > > > > > > > > —– Original Message —–
> > > > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > > > > Date: 06 April 2011
> > > > > > > > > Subject: Fwd: Complaint about 'shortage' on carriers/Fwd:
> > > > > TES7757419X
> > > > > > > Re:
> > > > > > > > > Re: Complaint about you Tesco-shops at Clayton Sq. and
> > > Liverpool
> > > > > One,
> > > > > > > in
> > > > > > > > > Liverpool
> > > > > > > > >
> > > > > > > > > Hi,
> > > > > > > > >
> > > > > > > > > also, you make the prawn curry beep, in the un-manned
> > > check-out.
> > > > > > > > >
> > > > > > > > > (The £1 Frozen Tesco Prawn Curry).
> > > > > > > > >
> > > > > > > > > Is this because I buy the frozen curries, sometimes on
> > > week-days,
> > > > > and
> > > > > > > > have
> > > > > > > > > complained on the shortage in carriers?
> > > > > > > > >
> > > > > > > > > You sometimes only have a few carriers, in the un-manned
> > > > > check-outs.
> > > > > > > > >
> > > > > > > > > Why is this?
> > > > > > > > >
> > > > > > > > > Why don't you do it properly, when you stock carriers?
> > > > > > > > >
> > > > > > > > > It's like you keep it at only a few carriers.
> > > > > > > > >
> > > > > > > > > I wonder is this some kind of harassment of me/the
> customers.
> > > > > > > > >
> > > > > > > > > I've worked as a food shop manager myself, and think this
> is
> > > > > > peculiar.
> > > > > > > > >
> > > > > > > > > Just as a new complaint, in this complaint-case, I think I
> > have
> > > > to
> > > > > > call
> > > > > > > > it.
> > > > > > > > >
> > > > > > > > > Regards,
> > > > > > > > >
> > > > > > > > > Erik Ribsskog
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > ———- Forwarded message ———-
> > > > > > > > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > > > > > > > Date: Fri, Apr 1, 2011 at 5:50 PM
> > > > > > > > > Subject: Re: Complaint about 'shortage' on carriers/Fwd:
> > > > > TES7757419X
> > > > > > > Re:
> > > > > > > > > Re:
> > > > > > > > > Complaint about you Tesco-shops at Clayton Sq. and
> Liverpool
> > > One,
> > > > > in
> > > > > > > > > Liverpool
> > > > > > > > > To: Tesco Customer Service <customer.service@tesco.co.uk>
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Hi,
> > > > > > > > >
> > > > > > > > > but the shop I mentioned, is sometimes out of regular
> > > > carrier-bags.
> > > > > > > > >
> > > > > > > > > So one have to use the smallest carrier-bags, or buy some
> > bags
> > > > > > without
> > > > > > > > your
> > > > > > > > > logo on.
> > > > > > > > >
> > > > > > > > > Shouldn't you have any goods in stock, including regular
> > > > > > carrier-bags?
> > > > > > > > >
> > > > > > > > > It seems to me that you avoid this issue.
> > > > > > > > >
> > > > > > > > > Do you police that customers don't pollute to much, in the
> > > > > check-out?
> > > > > > > > >
> > > > > > > > > By refusing to let them have enough carriers?
> > > > > > > > >
> > > > > > > > > Are you the pollution-police?
> > > > > > > > >
> > > > > > > > > I don't think people should be harrased in the shops.
> > > > > > > > >
> > > > > > > > > You could use your Clubcard-leaflets, or something, to
> inform
> > > > > people
> > > > > > > > about
> > > > > > > > > the environment, etc.
> > > > > > > > >
> > > > > > > > > But it should be in the way, that one almost have to start
> > > > fighting
> > > > > > > with
> > > > > > > > > Tesco-staff, or look all around the shop, to find carriers.
> > > > > > > > >
> > > > > > > > > I've worked as a food shop manager, for ten years, and have
> > > > bought
> > > > > my
> > > > > > > own
> > > > > > > > > groceries, since the 80's.
> > > > > > > > >
> > > > > > > > > And this shortage of carriers, I've only seen once before.
> > > > > > > > >
> > > > > > > > > And that was in an immigrant-shop in Sunderland, which had
> > ran
> > > > out
> > > > > of
> > > > > > > > > carriers, right before Christmas 2004.
> > > > > > > > >
> > > > > > > > > I can't see that you appologise here, for running out of
> > > > carriers.
> > > > > > > > >
> > > > > > > > > This I think is a bit strange, since I've worked with
> > > > > > custommer-support
> > > > > > > > for
> > > > > > > > > many years and gone to business Upper Secondary-scho
