Dear Mr Ribsskog
Thank you for your enquiry sent yesterday. I'm sorry you feel we're harassing you.
I understand from your email that you would like to pay £5.00 monthly by a payment scheme. I’m sorry your proposal is not acceptable as it would not be enough to cover your outstanding balance within a reasonable timescale. The outstanding balance on your account is £682.24.
In order to assist you to clear the balance on the account please contact our Debt Team on 0800 048 0404*.
Please contact them as soon as possible to avoid any reminders and further debt charge being applied to your account.
I’ve addressed the issues you have raised and have now closed this query for you, if you have any future enquiries please reply back to me and I’ll be happy to help.
If you would like to review our Complaint Handling Procedure please visit our website or alternatively, reply to my email and I will arrange to send you a copy free of charge through the post.
Thank you for contacting British Gas.
Kind regards
Angela Hirst
Customer Service Advisor
britishgas.co.uk – Looking after your world
We've delivered on our promise and responded to your enquiry within 24 hours.
Your enquiry ref: 1888187
today I've already gotten two calls from British Gas, about this. You've called me around five times, about this.
And I don't have any money other than the money on my budget, like I've explained to you, I'm on a budget in co-operation with the CCCS.
And I can only afford to offer you a token-payment, of £5, untill I find a new job. I think that you call me 5-10 times about the same thing, is harassment.
I want to complain about this.
Your Electricity Customer Reference Number:850038470223
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