Dear Ribsskog
Thank you for your email about the outstanding balance on your electricity account. I'm sorry you've had to contact us again about this.
I can see that you've spoken to British Gas on a number of occasions to let us know you're not able to pay the balance in full and you've offered to pay £5.00 per month.
You've also contacted the Consumer Credit Counselling Service (CCCS) and the Energy Ombudsman.
Just to let you know, you will continue to receive contact from British Gas whilst the balance remains outstanding and no payment arrangement is set up on your account.
I'm very sorry for any inconvenience this may cause.
You may like to contact the British Gas Energy Trust Fund to see whether you'd qualify for a payment towards the outstanding balance. They can be contacted on 01733 421 060 Monday to Friday 9am until 5pm.
Please get back in touch with me by 14 July 2011 to let me know you’re satisfied your enquiry has been resolved or if you have any further queries. If I don’t hear from you I’ll close your enquiry on the above date.
If you would like to review our complaint handling procedure please visit our website or reply to my email and I’ll arrange to send a copy free of charge through the post.
Thank you for contacting British Gas.
We're listening, so tell us what you think – if you've got a moment please complete my survey to let me know how I've done.
Kind regards
Janine Binns
Customer Service Advisor
britishgas.co.uk – Looking after your world
We've delivered on our promise and responded to your enquiry within 24 hours.
Your enquiry ref: 2040360
You have called me about ten times about this, (today was your last call).
Every time I tell you the same.
Now lately I'm trying to communicate to you, that this is now
with the Energy Ombudsman.
And that I take it from there.
Please stop harassing me with your e-mails and phone-calls.
Why on earth do you need to be told the same 20 times?
This must be systematical harassment from you, (which is a crime), I
think.
Your Electricity Customer Reference Number: 850038470223
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