Måned: september 2011

fromErik Ribsskog eribsskog@gmail.com
toResidential Services

dateWed, Sep 28, 2011 at 2:21 PM
subjectRe: Reminder/Fwd: Reminder/Fwd: Moving [Incident: 110924-004216]
mailed-bygmail.com

hide details 2:21 PM (0 minutes ago)

Hi,

this is not to my satisfactory at all.

You haven’t replied about my Flickr-account which is very important to me, since it has a lot of important files/photos on it for my blog.

Also, that you use five or six monts to terminate broadband and the landline is something I want to complain about.

This makes my arrears with you much higher.

You shouldn’t charge me for after 18/8, when I first told you that I wanted to stop with broadband and landline.

(BT are always very difficult to deal with I think, or else I would have switched earlier.

You are so poor at customer-support, I think, so I don’t really want to write to you.

You are very bureaucratic, with so many departments, it’s impossible for customers to keep the overview and control when they contact you, I think.

So this is also a complaint.

And the Flickr, I’ve learned about law, at Upper Secondary School etc., and think you can’t refuse to let people keep the Flickr, even after they stop the broadband.

You are tricking your customers I think.

And the payment-plan you haven’t replied about.

Stalin would have been proud if he was the director at BT).

Erik Ribsskog
– Hide quoted text –

On Tue, Sep 27, 2011 at 6:57 PM, Residential Services wrote:

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
Reminder/Fwd: Reminder/Fwd: Moving

Discussion Thread
Response (Reece West)27/09/2011 06:57 PM
Dear Mr Ribsskog,

Thank you for your email

I have ceased you BT account for the 5/10/11, your order number is VOL011-55734170027

I also must inform you that your broadband is in contract until 14/04/12 and you will be charged early cancellation charges of approximately £82.63 from todays date.

Plus your calling plan is in contract until 20/03/12 and you will be charged early cancellation charges of approximately £18.67 from todays date.

If you are ceasing broadband you will be charged a mandatory broadband cease charge of £30.00 inc. VAT. For clarification on this charge, please follow this link:

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408

Scroll down to Residential Standard Terms, the services we provide, then go to point 2 and click on the Broadband link point – 29 reads ” When you end your broadband service and do not request and use a migration authorisation code (MAC) or another recognised transfer process to move to another service provider you will have to pay a cease charge of £30.00. You will not have to pay this charge in the event you are moving home and we are unable to provide the service at the new UK address.

We would also require a forwarding UK address if you are leaving your current address to send you a final bill.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Miss Pamela Martin
eContact Customer Service right first time ref 110905-005590

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

©British Telecommunications plc 2011. We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000). All this information was correct on the date we sent this email. See our terms and conditions
Customer By Email (Erik Ribsskog)26/09/2011 01:41 PM
Hi,
well I canceled the broadband and landline on August 18th, by e-mail.
This is the fourth or fifth e-mail I’m sending about this.
But I can again confirm, that I want to cancel the broadband and landline,
(and I want to keep Flickr).
Is the Flickr-account mine for life, because I need some of the pictures I
have on Flickr, for my blog.
Yours sincerely,
Erik Ribsskog
On Sat, Sep 24, 2011 at 3:12 PM, Residential Services <
residential.services@bt.com> wrote:
>
> [image: BT Help] This is an automatic
> response, please don’t reply to this address.
>
> Thanks for contacting us, we will reply to you as soon as we can.
>
> The reference number for your email is 110924-004216. If you need to
> contact us again before we reply, please tell us your reference number. The
> best way to contact us is by visiting www.bt.com/help/contactus.
>
>
> For help and advice 24 hours a day please visit www.bt.com/help.
>
>
> Kind regards,
>
> eCustomer Services Team
>
>
> This email contains BT information, which may be privileged or
> confidential. It’s meant only for the individual(s) or entity named above.
> If you’re not the intended recipient, note that disclosing, copying,
> distributing or using this information is prohibited. If you’ve received
> this email in error, please let me know immediately on the email address
> above. Thank you. We monitor our email system, and may record your emails.
> British Telecommunications plc
>
> Registered office: 81 Newgate Street London EC1A 7AJ Registered in England
> no: 1800000
>
>
Customer By Email (Erik Ribsskog)26/09/2011 01:41 PM
Hi,
well I canceled the broadband and landline on August 18th, by e-mail.
This is the fourth or fifth e-mail I’m sending about this.
But I can again confirm, that I want to cancel the broadband and landline,
(and I want to keep Flickr).
Is the Flickr-account mine for life, because I need some of the pictures I
have on Flickr, for my blog.
Yours sincerely,
Erik Ribsskog
On Sat, Sep 24, 2011 at 4:34 PM, Residential Services <
residential.services@bt.com> wrote:
>
Response (Irene)24/09/2011 04:34 PM
Hello Mr Ribsskog,

Thanks for your email about the BT account. I am sorry that you had to contact us again to get your query resolved and sorry to hear that you are leaving BT.

What you have on the account

I have checked your account and confirm that your account is registered with the Unlimited Evening and Weekend plan with the 12 month renewable contact at no extra cost other than the basic line rental of £13.90 per month including VAT. The contract for the calling plan expires on 20/03/12, as it is a renewable contract it will be renewed automatically. However, a letter will be sent to your billing address one month in advance prior to the renewal of the contract, informing the same. If you wish to cancel the contract, I am afraid there will be a termination charge of £17.60 applied.

I can also conform that you are on Broadband Option 3 (12 month contract). The contract for this option expires on 14/04/12 and the cancellation charges will be £78.42.

Just so you know

I would also like to inform you that the broadband cease charge of £30.00 is assessed when cancelling BT Broadband. This charge covers the work undertaken by BT Wholesale to remove your broadband connection and also update the records for your line. The £30.00 charge does not apply when using a MAC to transfer your service to an alternate supplier.

If you wish to know more about the terms and conditions, please follow the link below:

www.bt.com/ceasecharge

The total cost for early termination charges if cancelled today without a MAC code would be £126.02 Inc VAT (£30.00+£96.02).

Something you can do

If you still wish the service to be cancelled incurring the cancellation charges, contact us so that we can do the needful. I would also like to inform you that we require 14 days notice of prior notice to cancel the service. You may cancel the line without the notice period by paying the line rental for 14 days.

How to get in touch

If you’ve any questions go to bt.com/help. If you can’t find the answer there, we’ve included lots of ways you can contact us

Best wishes,

Irene Clement Raj
Digital Care Advisor

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Auto-Response24/09/2011 03:12 PM
This is an automatic response, please don’t reply to this address.

Thanks for contacting us, we will reply to you as soon as we can.

The reference number for your email is 110924-004216.
If you need to contact us again before we reply, please tell us your
reference number. The best way to contact us is by visiting
www.bt.com/help/contactus.

For help and advice 24 hours a day please visit www.bt.com/help.

Kind regards,

eCustomer Services Team

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

Customer By Email (Erik Ribsskog)24/09/2011 03:12 PM
Hi,
I can’t see that I’ve received a reply to this e-mail. so I’m sending a
reminder about this.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-

Hi,
my I found my account-number on one of my old phone-bills today.
It should be LV13490177.
I hope it’s ok with the payment-plan.
Best regards,
Erik Ribsskog
On Sat, Sep 10, 2011 at 4:13 PM, Residential Services <
residential.services@bt.com> wrote:
>

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000

[—001:007887:03646—]

fromErik Ribsskog eribsskog@gmail.com
tocustomerservice@swalec.co.uk

dateTue, Sep 27, 2011 at 2:47 PM
subjectRe: Fwd: Domestic Housemove [#3109573]
mailed-bygmail.com

hide details 2:47 PM (0 minutes ago)

Hi,

I was wondering, do you have an e-mail address, to your finalled accounts department, because they have now gotten a new 0845-number, (I found out, when I called them yesterday), and it costs a fortune, more or less, to call them, I found out.

Thanks in advance for any help!

Yours sincerley,

Erik Ribsskog

– Hide quoted text –
On Tue, Sep 13, 2011 at 11:13 AM, Swalec wrote:

Dear Mr Ribsskog
Thank you for your email.
Unfortunately this is not something which I can agree to as any payment plans have to be done through our finalled accounts department who you can contact on 08709 009 686.
Our finalled accounts department will be able to assist you with paying off your final account balance.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com

Date: 09/09/2011 13:18:44
To: customerservice@swalec.co.uk

Subject: Fwd: Domestic Housemove [#3109573]

Hi,

also, I read my new bill now, and it says I owe you around £40.

I’m unemployed now, and living at a hostel, which charges £73 a forthnight, for food, etc., so I can’t pay that much at the moment unfortunately.

I’m on a budget in co-operation with the CCCS, and they advice me to pay token-payments.

I could pay £5 a month, for eight months, untill I’ve paid the debt, from next month.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog

Date: Fri, Sep 9, 2011 at 1:03 PM
Subject: Re: Domestic Housemove [#3109573]

To: fromErik Ribsskog eribsskog@gmail.com
tocustomerservice@swalec.co.uk
dateFri, Sep 9, 2011 at 1:03 PM
subjectRe: Domestic Housemove [#3109573]
mailed-bygmail.com
hide details 1:03 PM (0 minutes ago)

Hi,

yes, I was thrown out by the University of Sunderland, (my old university here in the UK), for the address in Peacock St., a couple of weeks ago, in a Gestapo-like way, I think I have to say.
So that address should be removed.
Thanks again for the e-mail.
Yours sincerely,
Erik Ribsskog

– Hide quoted text –

On Fri, Sep 9, 2011 at 12:51 PM, Swalec wrote:

Dear Mr Ribbskog
Thank you for your email.
The forwarding address you advised on your original email was block 13, Flat 115 Peacock Street.
I have now added the address advised in your most recent email.
Please advise if the address in Peacock Street has to be removed.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com
Date: 07/09/2011 12:08:09
To: customerservice@swalec.co.uk
Subject: Re: Domestic Housemove [#3109573]

Hi,

ok, I’ll do that.
Have you got my new address which is:

Erik Ribsskog, Azalea Lodge, Azalea Terrace North, Sunderland, SR2 7ES.

(My old university threw me out in a ‘Gestapo-like’ process, which I’ve reported about to the Police, etc).

Yours sincerely,
Erik Ribsskog

On Tue, Sep 6, 2011 at 1:26 PM, Swalec wrote:

Dear Mr Ribbskog
Thank you for your email.
If after you receive your final statement you are unable to pay this off if you contact our finalled accounts department on 08709 009686 they will be able to look at a payment plan for you.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com
Date: 02/09/2011 14:02:27
To: customerservice@swalec.co.uk
Subject: Re: Domestic Housemove [#3109573]

Hi,

yes that’s alright I guess.
But if I get arrears from this estimate, then for your information I’m on a budget in co-operataion with the CCCS, since I’m unemployed.
And I usually offer my debitors token-payments of around £5 a month, untill I get a new job.
Hope this is alright!

Yours sincerely,
Erik Ribsskog

On Fri, Sep 2, 2011 at 10:32 AM, Swalec wrote:

Dear Mr Ribsskog
Thank you for your email.
As previously advised I am in the process of closing down your account which will be on estimated meter readings as you have no access to the property.
Could you please confirm you are happy for us to close down your query.
Please do not hesitate to contact us if you have any further concerns.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com
Date: 30/08/2011 11:44:53
To: customerservice@swalec.co.uk
Subject: Re: Domestic Housemove [#3109573]

Hi,

yes, that’s ok I guess.

It’s the Bailiff from Liverpool County Court who has access to the flat.
I’m sending a copy of this e-mail to the Parliamentary Ombudsman, since I have complained about the eviction from the mentioned address, to them.
Best regards,
Erik Ribsskog

On Mon, Aug 29, 2011 at 1:48 PM, Swalec wrote:

Dear Mr Ribsskog
Thank you for your email.
If you do not have your closing meter readings then these will be estimated based on your usage at the property.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com
Date: 25/08/2011 11:06:51
To: customerservice@swalec.co.uk
Cc: phso.enquiries@ombudsman.org.uk
Subject: Re: Domestic Housemove [#3109573]
Hi,

unfortunately I haven’t got access to the address, since I was thrown out by the Landlord, Liverpool County Court and the Bailiff, after a dispute and even if I’ve complained to the Parliamentary Ombudsman. I’m therefore sending this e-mail as a copy to them, and hope they can give me some advice regarding this.
Sorry about the problems with this!

Hope this is alright!
Yours sincerely,
Erik Ribsskog

On Wed, Aug 24, 2011 at 1:21 PM, Swalec wrote:

Dear Mr Ribsskog
Thank you for your email.
Your account has now been closed as of 17 August 2011. If you can provide your closing meter reading I will ensure this is updated.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com
Date: 18/08/2011 11:37:35
To: customerservice@swalec.co.uk
Subject: Domestic Housemove
HOUSEMOVES INTERNET FORM
————————

PERSONAL DETAILS
—————-
Customer Type : Domestic
Title : Mr
Firstname : Erik
Surname : Ribsskog
Telephone :
Email : eribsskog@gmail.com
Pre payment meter : No

MOVE OUT ADDRESS
—————-
Customer moving out : Mr Erik Ribsskog
Date of move : 17/08/2011
House Name/No. : 5
Address line 1 : Leather Lane
Address line 2 :
Address line 3 :
Town/City : Liverpool
County : Merseyside
Postcode : L2 2AE
Customer Account No. :
Organisation receiving the keys:
Type : Other
Contact name : Bailiff, Liverpool County Court
Contact phone :
Services already provided to this site:
Electricity : Yes
Gas : No

FORWARDING ADDRESS
——————
House Name/No. : Clanny House
Address line 1 : Block 13 Flat 115
Address line 2 : Peacock Street
Address line 3 :
Town/City : Sunderland
County : Tyne and Wear
Postcode : SR4 6UH

SECURITY INFORMATION
——————–
User Id : 3bde9b50-7738-4e10-8b2f-cd9853357084
IP Address 161.12.12.3
Website submitted from : SWALEC
Date/Time submitted : 18/08/2011 11:32:21

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

**********************************************************************

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees.
Access to this e-mail by anyone else is unauthorised.If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement.
Scottish Hydro, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and Scottish and Southern Energy Power Distribution are trading names of the Scottish and Southern Energy Group. Scottish and Southern Energy plc, Registered Office: Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ. Registered in Scotland Number SC117119
**********************************************************************

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

Hi,

yes, I was thrown out by the University of Sunderland, (my old university here in the UK), for the address in Peacock St., a couple of weeks ago, in a Gestapo-like way, I think I have to say.

So that address should be removed.

Thanks again for the e-mail.

Yours sincerely,

Erik Ribsskog

On Fri, Sep 9, 2011 at 12:51 PM, Swalec wrote:

Dear Mr Ribbskog
Thank you for your email.
The forwarding address you advised on your original email was block 13, Flat 115 Peacock Street.
I have now added the address advised in your most recent email.
Please advise if the address in Peacock Street has to be removed.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com

Date: 07/09/2011 12:08:09
To: customerservice@swalec.co.uk
Subject: Re: Domestic Housemove [#3109573]

Hi,

ok, I’ll do that.

Have you got my new address which is:

Erik Ribsskog, Azalea Lodge, Azalea Terrace North, Sunderland, SR2 7ES.

(My old university threw me out in a ‘Gestapo-like’ process, which I’ve reported about to the Police, etc).

Yours sincerely,

Erik Ribsskog

On Tue, Sep 6, 2011 at 1:26 PM, Swalec wrote:

Dear Mr Ribbskog
Thank you for your email.
If after you receive your final statement you are unable to pay this off if you contact our finalled accounts department on 08709 009686 they will be able to look at a payment plan for you.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com

Date: 02/09/2011 14:02:27
To: customerservice@swalec.co.uk
Subject: Re: Domestic Housemove [#3109573]

Hi,

yes that’s alright I guess.

But if I get arrears from this estimate, then for your information I’m on a budget in co-operataion with the CCCS, since I’m unemployed.

And I usually offer my debitors token-payments of around £5 a month, untill I get a new job.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Fri, Sep 2, 2011 at 10:32 AM, Swalec wrote:

Dear Mr Ribsskog
Thank you for your email.
As previously advised I am in the process of closing down your account which will be on estimated meter readings as you have no access to the property.
Could you please confirm you are happy for us to close down your query.
Please do not hesitate to contact us if you have any further concerns.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com

Date: 30/08/2011 11:44:53
To: customerservice@swalec.co.uk

Subject: Re: Domestic Housemove [#3109573]

Hi,

yes, that’s ok I guess.

It’s the Bailiff from Liverpool County Court who has access to the flat.

I’m sending a copy of this e-mail to the Parliamentary Ombudsman, since I have complained about the eviction from the mentioned address, to them.

Best regards,

Erik Ribsskog

On Mon, Aug 29, 2011 at 1:48 PM, Swalec wrote:

Dear Mr Ribsskog
Thank you for your email.
If you do not have your closing meter readings then these will be estimated based on your usage at the property.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com

Date: 25/08/2011 11:06:51
To: customerservice@swalec.co.uk

Cc: phso.enquiries@ombudsman.org.uk
Subject: Re: Domestic Housemove [#3109573]

Hi,

unfortunately I haven’t got access to the address, since I was thrown out by the Landlord, Liverpool County Court and the Bailiff, after a dispute and even if I’ve complained to the Parliamentary Ombudsman. I’m therefore sending this e-mail as a copy to them, and hope they can give me some advice regarding this.

Sorry about the problems with this!

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Wed, Aug 24, 2011 at 1:21 PM, Swalec wrote:

Dear Mr Ribsskog
Thank you for your email.
Your account has now been closed as of 17 August 2011. If you can provide your closing meter reading I will ensure this is updated.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com
Date: 18/08/2011 11:37:35
To: customerservice@swalec.co.uk
Subject: Domestic Housemove

HOUSEMOVES INTERNET FORM
————————

PERSONAL DETAILS
—————-
Customer Type : Domestic
Title : Mr
Firstname : Erik
Surname : Ribsskog
Telephone :
Email : eribsskog@gmail.com
Pre payment meter : No

MOVE OUT ADDRESS
—————-
Customer moving out : Mr Erik Ribsskog
Date of move : 17/08/2011
House Name/No. : 5
Address line 1 : Leather Lane
Address line 2 :
Address line 3 :
Town/City : Liverpool
County : Merseyside
Postcode : L2 2AE
Customer Account No. :

Organisation receiving the keys:
Type : Other
Contact name : Bailiff, Liverpool County Court
Contact phone :

Services already provided to this site:
Electricity : Yes
Gas : No

FORWARDING ADDRESS
——————
House Name/No. : Clanny House
Address line 1 : Block 13 Flat 115
Address line 2 : Peacock Street
Address line 3 :
Town/City : Sunderland
County : Tyne and Wear
Postcode : SR4 6UH

SECURITY INFORMATION
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User Id : 3bde9b50-7738-4e10-8b2f-cd9853357084
IP Address 161.12.12.3
Website submitted from : SWALEC
Date/Time submitted : 18/08/2011 11:32:21

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

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The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees.
Access to this e-mail by anyone else is unauthorised.If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement.
Scottish Hydro, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and Scottish and Southern Energy Power Distribution are trading names of the Scottish and Southern Energy Group. Scottish and Southern Energy plc, Registered Office: Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ. Registered in Scotland Number SC117119
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The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk