Dear Mr Ribsskog
The sale to Santander is still going ahead.
Kind regards
Customer Relations
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 01 February 2012 16:22
To: ~ RBS Customer
Relations
Subject: Re: RBS.co.uk Website:
Complaint
Ok,
then I understand.
I thought it was a bit un-practical that I only could use my debit-card
in the RBS cash-machines.
So I think this was a bit bad customer-support, because I'm used with
having a Visa-card that works in all cashpoints.
So I don't think you threat your customers fine when you change their
account-types just for your own reasons.
So I don't think this was a customer-focused desition, from RBS, to change
the bank-accounts like that.
I've gone to business-school and the marketing-line and learned that
the customer is always right, and to focus on the customers.
I can't
regonize that at all here, when you changed my account at RBS. So I don't think this is a western way of threating the
customers.
So I'm wondering a bit what's going on.
You've also said that you are selling your branches to Santander.
Is this something that is still going on, or has this been
over-turned?
Erik Ribsskog
On Wed, Feb 1, 2012 at 1:17 PM, ~ RBS Customer Relations
<Customer.Relations@rbs.co.uk>
wrote:
Dear Mr
Ribsskog
Thank you for your further
email.
You were advised on 21st
October that our Basic Current Accounts were being merged to become the
new Basic account. This is correct. You had a Key account, which was one
of our Basic accounts ie no overdraft or cheque book was permitted. This
decision was made to simplify the range of accounts we
offer.
Kind
regards
Miss Amy
Burgess
Customer
Relations
Sent: 01 February 2012 12:35
To: ~ RBS Customer Relations Subject: Re:
RBS.co.uk Website:
Complaint
Hi,
ok, I'll bring that up with Spexhost.
What was the reason that you changed my bank-account from a
current-account to a basic-account, the other month, while you also lied,
(like I understand it), and told me that this was something you did with all
your current-accounts.
Erik Ribsskog
On Wed, Feb 1, 2012 at 12:31 PM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
Dear Mr
Ribsskog
Unfortunately, we are unable
to see pending refunds into bank accounts.
You will need to wait on a
response from Spexhost regarding the return on funds.
Kind
Regards
Chloe
Bullock
Customer
Relations
Sent: 01 February
2012 12:02
Hi,
I should have gotten a refund from Spexhost, which I haven't recieved
yet.
It was agreed with Spexhost that I should get a new bill and a refund,
for the internet-address, for my new webshop, ( ukgoodyshop.com). But since I only got the new bill and not the refund, on my
bank-account yesterday, then the bank account got overdrawn.
So I wonder if Spexhost have forgotten about the refund, and I'm
sending a copy of this e-mail to them.
Regards,
Erik Ribsskog
On Wed, Feb 1, 2012 at 11:54 AM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
Dear Mr
Ribsskog
Thank you for your further
e-mail.
Please advise what refund
you was going to receive and also the department you have spoken with if
possible.
Kind
Regards
Chloe
Bullock
Customer
Relations
Hi,
well that isn't what I meant.
Also today my bank-account is over-drawn due to some problems when I
paid for my last web-site, from spex-host.
I was going to get a refund and a new bill.
Why do I get the new bill but not the refund?
Regards,
Erik Ribsskog
On Tue, Jan 31, 2012 at 10:34 AM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
Dear Mr
Ribsskog
Thank you for your
further email. To confirm, your Debit card CAN be used at ATM's abroad
that display the Visa logo. In the UK your Debit Card can only be used
at RBS group ATM's.
Kind
regards
Miss Amy
Burgess
Customer Relations
Sent: 30 January 2012 16:01
To: ~ RBS Customer Relations
Cc: gbrlo
Hi,
I now was at one of your branches in Liverpool.
And I was told that this with that I couldn't use my visa-card
in all cash-machines any longer was just that you messed with my
bank-account.
I was offered to get my account switched back again so that I could
use it in other bank's cash-machines.
Why have you lied to me about this?
I don't think it's right
that I should accept being lied to like this.
Erik Ribsskog
On Fri, Oct 21, 2011 at 4:25 PM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
You may use your Visa
Debit Card abroad, wherever a Visa Logo is displayed. Charges apply
for using your debit card abroad.
Thank
you
Chloe
Bullock
Customer
Relations
Sent: 21
October 2011 15:40
To: ~ RBS Customer Relations Subject: Re: RBS.co.uk Website:
Complaint
Ok,
thanks very much!
What if I go abroad, (even if I can't afford it now).
Can I use the RBS-card on cashpoints abroad?
Thank you very much in advance for your reply!
Regards,
Erik Ribsskog
On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
Dear Mr
Ribsskog
You may use your Visa Debit card
for a point of sale in any retailers shop, which provide the Visa
logo as accepted.
You may also take cash out of
any RBS, NatWest, Ulster Bank cash machines. You may also access
cash via a RBS branch or over the counter at the Post
Office.
Regards
Chloe
Bullock
Customer
Relations
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 21 October
2011 15:29
To: ~ RBS Customer
Relations
Subject: Re: RBS.co.uk Website: Complaint
Hi ok,
can I use the RBS-card at Tesco and Aldi etc. now then?
Regards,
Erik Ribsskog
On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS
Customer Relations <Customer.Relations@rbs.co.uk> wrote:
Dear Mr Ribsskog
Thank you for your
e-mail.
The Royal Bank of Scotland have made a decision to
simpilfy their
current accounts. All basic current accounts
will shortly be merged over
to an account called a basic
account.
All customers are being notified, if you require
more information please
call our Customer Services Team on
08457 24 24 24.
All account numbers and sort codes will
stay the same.
Kind Regards
Chloe
Bullock
Case Handler
—–Original
Message—–
From: ~ eC&I Web Team
Sent: 21 October 2011
15:04
To: ~ RBS Customer Relations
Subject: RBS.co.uk Website:
Complaint
This email originates from the rbs.co.uk website.
Please reply to this
message within 2 working
days.
RBS.co.uk Website: Complaint
field1 : You
are sending me text-messages that my bank-account will
be
changed from a current account to a basic account.
I
have not initiated this.
What's going on, I was
wondering.
Erik Ribsskog
Type of feedback :
complaint
Area feedback relates to : other
Are you a
Royal Bank of Scotland customer? : true
Sort code :
16-24-06
First Name : Erik
Surname :
Ribsskog
Title : Mr
Email Address : eribsskog@gmail.com
Telephone number
:
Address : Azalea Lodge
1-2 Azalea Terrace
North
Sunderland
SR2 7ES
=======END OF
MESSAGE======
The Royal Bank of Scotland plc, Registered in
Scotland No. 90312. Registered Office: 36 St Andrew Square,
Edinburgh EH2 2YB
Authorised and regulated by the Financial
Services Authority.
This e-mail message is confidential and
for use by the addressee only. If the message is received by
anyone other than the addressee, please return the message to the
sender by replying to it and then delete the message from your
computer. Internet e-mails are not necessarily secure. The Royal
Bank of Scotland plc does not accept responsibility for changes
made to this message after it was sent. The Royal Bank of Scotland
plc may monitor e-mails for business and operational purposes. By
replying to this message you give your consent to our monitoring
of your email communications with us.
Whilst all reasonable
care has been taken to avoid the transmission of viruses, it is
the responsibility of the recipient to ensure that the onward
transmission, opening or use of this message and any attachments
will not adversely affect its systems or data. No responsibility
is accepted by The Royal Bank of Scotland plc in this regard and
the recipient should carry out such virus and other checks as it
considers
appropriate.
*** WARNING : This message originates from the
Internet ***The Royal Bank of Scotland
plc, Registered in Scotland No. 90312. Registered Office: 36 St
Andrew Square, Edinburgh EH2 2YB
Authorised and regulated by the Financial Services
Authority.
This e-mail message is confidential and for use by
the addressee only. If the message is received by anyone other than
the addressee, please return the message to the sender by replying
to it and then delete the message from your computer. Internet
e-mails are not necessarily secure. The Royal Bank of Scotland plc
does not accept responsibility for changes made to this message
after it was sent. The Royal Bank of Scotland plc may monitor
e-mails for business and operational purposes. By replying to this
message you give your consent to our monitoring of your email
communications with us.
Whilst all reasonable care has been
taken to avoid the transmission of viruses, it is the responsibility
of the recipient to ensure that the onward transmission, opening or
use of this message and any attachments will not adversely affect
its systems or data. No responsibility is accepted by The Royal Bank
of Scotland plc in this regard and the recipient should carry out
such virus and other checks as it considers
appropriate.
*** WARNING : This message originates from the Internet
***The Royal Bank of Scotland plc,
Registered in Scotland No. 90312. Registered Office: 36 St Andrew
Square, Edinburgh EH2 2YB
Authorised and regulated by the
Financial Services Authority.
This e-mail message is
confidential and for use by the addressee only. If the message is
received by anyone other than the addressee, please return the message
to the sender by replying to it and then delete the message from your
computer. Internet e-mails are not necessarily secure. The Royal Bank
of Scotland plc does not accept responsibility for changes made to
this message after it was sent. The Royal Bank of Scotland plc may
monitor e-mails for business and operational purposes. By replying to
this message you give your consent to our monitoring of your email
communications with us.
Whilst all reasonable care has been
taken to avoid the transmission of viruses, it is the responsibility
of the recipient to ensure that the onward transmission, opening or
use of this message and any attachments will not adversely affect its
systems or data. No responsibility is accepted by The Royal Bank of
Scotland plc in this regard and the recipient should carry out such
virus and other checks as it considers
appropriate.
*** WARNING : This message originates from the Internet
***The Royal Bank of Scotland plc,
Registered in Scotland No. 90312. Registered Office: 36 St Andrew
Square, Edinburgh EH2 2YB
Authorised and regulated by the
Financial Services Authority.
This e-mail message is confidential
and for use by the addressee only. If the message is received by anyone
other than the addressee, please return the message to the sender by
replying to it and then delete the message from your computer. Internet
e-mails are not necessarily secure. The Royal Bank of Scotland plc does
not accept responsibility for changes made to this message after it was
sent. The Royal Bank of Scotland plc may monitor e-mails for business
and operational purposes. By replying to this message you give your
consent to our monitoring of your email communications with
us.
Whilst all reasonable care has been taken to avoid the
transmission of viruses, it is the responsibility of the recipient to
ensure that the onward transmission, opening or use of this message and
any attachments will not adversely affect its systems or data. No
responsibility is accepted by The Royal Bank of Scotland plc in this
regard and the recipient should carry out such virus and other checks as
it considers
appropriate.
*** WARNING : This message originates from the Internet
***The Royal Bank of Scotland plc, Registered
in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh
EH2 2YB
Authorised and regulated by the Financial Services
Authority.
This e-mail message is confidential and for use by the
addressee only. If the message is received by anyone other than the
addressee, please return the message to the sender by replying to it and
then delete the message from your computer. Internet e-mails are not
necessarily secure. The Royal Bank of Scotland plc does not accept
responsibility for changes made to this message after it was sent. The
Royal Bank of Scotland plc may monitor e-mails for business and
operational purposes. By replying to this message you give your consent to
our monitoring of your email communications with us.
Whilst all
reasonable care has been taken to avoid the transmission of viruses, it is
the responsibility of the recipient to ensure that the onward
transmission, opening or use of this message and any attachments will not
adversely affect its systems or data. No responsibility is accepted by The
Royal Bank of Scotland plc in this regard and the recipient should carry
out such virus and other checks as it considers
appropriate.
*** WARNING : This message originates from the Internet
***The Royal Bank of Scotland plc, Registered in
Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2
2YB
Authorised and regulated by the Financial Services
Authority.
This e-mail message is confidential and for use by the
addressee only. If the message is received by anyone other than the
addressee, please return the message to the sender by replying to it and
then delete the message from your computer. Internet e-mails are not
necessarily secure. The Royal Bank of Scotland plc does not accept
responsibility for changes made to this message after it was sent. The Royal
Bank of Scotland plc may monitor e-mails for business and operational
purposes. By replying to this message you give your consent to our
monitoring of your email communications with us.
Whilst all
reasonable care has been taken to avoid the transmission of viruses, it is
the responsibility of the recipient to ensure that the onward transmission,
opening or use of this message and any attachments will not adversely affect
its systems or data. No responsibility is accepted by The Royal Bank of
Scotland plc in this regard and the recipient should carry out such virus
and other checks as it considers
appropriate.
*** WARNING : This message originates from the Internet
***The Royal Bank of Scotland plc, Registered in
Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2
2YB
Authorised and regulated by the Financial Services
Authority.
This e-mail message is confidential and for use by the
addressee only. If the message is received by anyone other than the addressee,
please return the message to the sender by replying to it and then delete the
message from your computer. Internet e-mails are not necessarily secure. The
Royal Bank of Scotland plc does not accept responsibility for changes made to
this message after it was sent. The Royal Bank of Scotland plc may monitor
e-mails for business and operational purposes. By replying to this message you
give your consent to our monitoring of your email communications with
us.
Whilst all reasonable care has been taken to avoid the transmission
of viruses, it is the responsibility of the recipient to ensure that the
onward transmission, opening or use of this message and any attachments will
not adversely affect its systems or data. No responsibility is accepted by The
Royal Bank of Scotland plc in this regard and the recipient should carry out
such virus and other checks as it considers
appropriate.
*** WARNING : This message originates from the Internet
***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB
Authorised and regulated by the Financial Services Authority.
This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us.
Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.
|
|
