> **
> Dear Mr Ribsskog
>
> Thank you for your reply. I apologise for any confusion caused by my reply.
>
> I did not state that the system was updated during opening hours, but that
> a recent system upgrade caused some problems with respect to transactions.
>
> As the Store Manager advises, this error has been resolved, and I am
> satisfied this is the case. I do trust a similar situation will not occur
> again.
>
>
> Thank you once more for taking the time to write to our Chief Executive's
> office.
>
> Kind Regards
>
>
> Ryan Fitzpatrick
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 07/02/2012
>
>
>
> Subject: Re: Email to Chief Executive's office ref.11922637
>
> Hi,
>
> I don't buy this.
>
> As an IT-graduate I don't understand why Tesco update their systems during
> opening hours.
>
> This seems unlikely to me, I think it's like you've just made up an excuse.
>
> I wanted to escalate this complaint please.
>
> Erik Ribsskog
>
>
> On Tue, Feb 7, 2012 at 12:11 PM, <ceo.customerservice@tesco.co.uk> wrote:
>
> > **
> > Dear Mr Ribsskog
> >
> > Thank you once more for your patience and understanding while I have
> > investigated these matters. I apologise for the delay in my reply.
> >
> > With respect to the error which occurred at the Sunderland store, Peter
> > Shaw, the Store Manager, has advised that this occurred because of a
> system
> > upgrade. He has assured me that the issue has since been resolved, and is
> > confident a similar situation will not occur again.
> >
> > Regarding members of staff not wearing uniform in our Liverpool One
> store,
> > I have informed the Store Manager, Andy Deignan. It has not been possible
> > to trace the member of staff concerned, but appropriate action will be
> > taken to ensure staff members are fully aware of our uniform policy.
> >
> > I trust this response will resolve both matters to your satisfaction.
> >
> > Thank you once more for taking the time to write to our Chief Executive’s
> > office.
> >
> > Kind Regards
> >
> >
> > Ryan Fitzpatrick
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > ……………… Original Message ………………
> >
> > To: ceo.customerservice@tesco.co.uk
> > From: eribsskog@gmail.com
> > Received: 26/01/2012
> >
> >
> >
> > Subject: Re: Email to Chief Executive's office ref.11922637
> >
> > Hi,
> >
> > thanks for your reply!
> >
> > It's really not my business I guess, but I'm just curious since I used to
> > work as a Shop Manager.
> >
> > So this is kind of my field then.
> >
> > And it can also be a bit strange, as a customer, in a food-shop, if the
> > staff are wearing private clothes, I think.
> >
> > One would expect them to wear a uniform, or else one sometimes can't be
> > sure if it is Tesco-staff or an imposter, who is talking to you, in the
> > shop.
> >
> > Thanks again for the reply!
> >
> > Best regards,
> >
> > Erik Ribsskog
> >
> >
> > On Thu, Jan 26, 2012 at 11:05 AM, <ceo.customerservice@tesco.co.uk>
> wrote:
> >
> > > **
> > > Dear Mr Ribsskog
> > >
> > > Thank you for your response.
> > >
> > > I was sorry to learn that you have noticed members of staff wearing
> > > private clothing in our Liverpool One store. Please accept my apologies
> > for
> > > any disappointment caused.
> > >
> > > Please be assured that I am investigating this matter also, and will be
> > > back in touch with an update shortly.
> > >
> > > Thank you once more for your patience in the meantime.
> > >
> > > Kind Regards
> > >
> > >
> > > Ryan Fitzpatrick
> > > Customer Service Executive
> > >
> > > [image: Tesco Logo]
> > >
> > > ……………… Original Message ………………
> > >
> > > To: ceo.customerservice@tesco.co.uk
> > > From: eribsskog@gmail.com
> > > Received: 21/01/2012
> > >
> > >
> > > Subject: Fwd: Update/Fwd: Email to Chief Executive's office
> ref.11922637
> > >
> > > Hi,
> > >
> > > by the way.
> > >
> > > (Since I have your e-mail address).
> > >
> > > I was at Tesco Supershop Liverpool One today.
> > >
> > > And I paid in the automated check-outs, (as usual).
> > >
> > > And the woman there, (around 20 years old, I think).
> > >
> > > She wasn't wearing a Tesco-uniform.
> > >
> > > I'm used to working as a Shop Manager in Norway, (in the chain Rimi),
> so
> > I
> > > wondered a bit about this.
> > >
> > > Because in Rimi we had to wear Rimi-uniforms.
> > >
> > > (Except on Rimi Karlsrud, in Oslo, at Christmas, when Magne Winnem was
> > > manager there.
> > >
> > > They were supposed to dress in fine-looking private clothes, on
> > Christmas,
> > > I remember).
> > >
> > > How is this at Tesco, I was wondering.
> > >
> > > I sometimes see Tesco-staff in Liverpool wearing private clothes.
> > >
> > > This seems a bit odd to me. so I thought I'd just ask out of curiosity,
> > > while I was contacting you.
> > >
> > > Hope this is alright!
> > >
> > > Yours sincerely,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > ———- Forwarded message ———-
> > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > Date: Tue, Jan 17, 2012 at 12:07 PM
> > > Subject: Update/Fwd: Email to Chief Executive's office ref.11922637
> > > To: ceo.customerservice@tesco.co.uk
> > >
> > >
> > > Hi,
> > >
> > > sorry, the date should be 7/1.
> > >
> > > Regards,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > ———- Forwarded message ———-
> > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > Date: Tue, Jan 17, 2012 at 12:03 PM
> > > Subject: Re: Email to Chief Executive's office ref.11922637
> > > To: ceo.customerservice@tesco.co.uk
> > >
> > >
> > > Hi,
> > >
> > > the date of the transaction was Saturday 14/1.
> > >
> > > And the amount was: £1.37.
> > >
> > > I shopped in one of the automated check-outs.
> > >
> > > It was in the afternoon.
> > >
> > > I used my RBS-card, when I paid, so I think that RBS probably would
> know
> > > the time of this transaction, etc., in more detail.
> > >
> > > Best regards,
> > >
> > > Erik Ribsskog
> > >
> > >
> > >
> > > On Tue, Jan 17, 2012 at 11:53 AM, <ceo.customerservice@tesco.co.uk>
> > wrote:
> > >
> > > > **
> > > > Dear Mr Ribsskog
> > > >
> > > > Thank you for your reply. I appreciate that you do not have the
> > relevant
> > > > details to hand at present.
> > > >
> > > > You may forward the transaction details to me at your own
> convenience,
> > > and
> > > > I will duly ask the Store Manager to investigate.
> > > >
> > > > Thank you once more for taking the time to write to our Chief
> > Executive's
> > > > office. I look forward to your reply.
> > > >
> > > >
> > > > Kind Regards
> > > >
> > > >
> > > > Ryan Fitzpatrick
> > > > Customer Service Executive
> > > >
> > > > [image: Tesco Logo]
> > > >
> > > > ……………… Original Message ………………
> > > >
> > > > To: ceo.customerservice@tesco.co.uk
> > > > From: eribsskog@gmail.com
> > > > Received: 13/01/2012
> > > >
> > > >
> > > >
> > > > Subject: Re: Email to Chief Executive's office ref.11922637
> > > >
> > > > Hi,
> > > >
> > > > well I was thrown out from the hostell now so this could take some
> > time.
> > > >
> > > > Regards,
> > > >
> > > > Erik Ribsskog
> > > >
> > > >
> > > > On 1/13/12, ceo.customerservice@tesco.co.uk
> > > > <ceo.customerservice@tesco.co.uk> wrote:
> > > > > Dear Mr Ribsskog
> > > > >
> > > > > Thank you for your response. I appreciate that you would like an
> > > > explanation
> > > > > as to why the fault occurred.
> > > > >
> > > > > To this end, I would be grateful if you could send me the
> transaction
> > > > > details listed on your receipt.
> > > > >
> > > > > Upon receiving these details, I will ask the Store Manager to check
> > the
> > > > > specific transaction. Should he be able to ascertain what went
> wrong
> > on
> > > > this
> > > > > occasion, I will advise you accordingly.
> > > > >
> > > > > Please accept my apologies for any further inconvenience this may
> > > cause.
> > > > >
> > > > > Thank you once for taking the time and trouble to write to our
> Chief
> > > > > Executive's office.
> > > > >
> > > > > Kind Regards
> > > > >
> > > > > Ryan Fitzpatrick
> > > > > Customer Service Executive
> > > > >
> > > > > ……………… Original Message ………………
> > > > >
> > > > > To: ceo.customerservice@tesco.co.uk
> > > > > From: eribsskog@gmail.com
> > > > > Received: 12/01/2012
> > > > >
> > > > > Subject: Re: johan mjallby
> > > > >
> > > > > Hi,
> > > > >
> > > > > thank you for your e-mail.
> > > > >
> > > > > I think it also would be fine if you investigated what happened.
> > > > >
> > > > > I understand from working as a Shop Manager that the
> > > > > bank-card-payment-machine-system isn't unique for Tesco Metro
> Bridges
> > > > > Sunderland.
> > > > >
> > > > > But that this payment-system probably is the same around the UK, in
> > > > Tesco,
> > > > > (and probably other shops).
> > > > >
> > > > > It isn't any fun to suddently stand in the shop, and not being able
> > to
> > > > buy
> > > > > food, even if one have money on one's bank-account.
> > > > >
> > > > > In this incident I had exactly the amount the goods costed.
> > > > >
> > > > > On my bank-account-balance.
> > > > >
> > > > > So I think that system could have a bug if one buy goods so that
> ones
> > > > > balance is exactly £0.00 after one have paid.
> > > > >
>
