Mr Erik Ribsskog
** by email **
11 September 2012
ICE Ref No: DWP00602/12
Dear Mr Ribsskog
I am writing to provide an update in respect of your
complaint about Jobcentre Plus.
I should explain that before we can accept a complaint for
examination, we have to ensure that your complaint has been considered in line
with the Department for Work and Pensions (DWP) internal complaints procedures.
This usually means that a response to the issues raised will have been received
from or on behalf of the Chief Operating Officer.
In your case, DWP tells me that you have not yet received a
final response to your complaint, within the six months prior to your approach
to this office. As such, we cannot look into your complaint at this stage. We
have therefore sent details of your complaint to DWP and asked it to deal with
your concerns in accordance with its standard complaints handling process.
At each stage of the process, the DWP reply (which can be either by letter
or telephone) should provide details of who to contact if you remain
dissatisfied with the response.
You can reasonably expect to receive an initial response to
your complaint within one month, which will include details of how to progress
your concerns, in the event that you are not satisfied with the response you
receive. In the meantime, if you do not receive your initial response within
five weeks, or you need any help or information please get in touch with DWP at:
Email: Correspondence@dwp.gsi.gov.uk
Or by letter at:
COO Correspondence Unit
Rm 114
Norcross
Blackpool
FY5 3TA
If having received a reply from or on behalf of the Chief
Operating Officer, you remain dissatisfied with the response to your complaint
please let us know, and we will consider your complaint for examination.
If you wish to discuss this letter in more detail, please
contact me in writing or on the telephone number detailed below.
Yours sincerely
Anita Kenny
Front Line Administrator
01518018822
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