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Gmail – New update to Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: Update/Fwd: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email

Gmail

Erik Ribsskog
<eribsskog@gmail.com>

New update to Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: Update/Fwd: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email

LHT Customer Service

<csc@lht.co.uk>

Fri, Dec 7, 2012 at 9:32 AM

To:
Erik Ribsskog <eribsskog@gmail.com>

Dear Mr Ribsskog,

I have forwarded the below information to Laura Murphy.

Regards

Lona

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 06 December 2012 13:53
To: Contact-Us
Cc: Benefits Service
Subject: New update to Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: Update/Fwd: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email

Hi,

I called Birkenhead Benefit Centre now, on 0845 608 8529, and spoke with Margareth there.

She could inform me that the payment I got on 16/11 of £497, was from JCP, (and was Jobseekers payments from 21/9 to 8/11, I think she said).

And that the payment I got on 24/9, of £355.02 was Jobseekers Allowance from 17/8 to 20/9.

I explained that I have thought that these payments were the Housing Benefit, since the Jobseekers Allowance-payments were sent collected.

And also that not even RBS could tell me who these payments were from.

So you can now just ignore my complaint about missing JSA-payments.

Since Margareth told me that my JSA-payments are now up to date.

I send copy e-mails to my Landlord and the Council, to explain more about this unfortunate misunderstanding.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 5, 2012 at 4:58 PM
Subject: Update/Fwd: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email
To: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>
Cc: LHT Customer Service <csc@lht.co.uk>

Hi,

I called RBS now, and spoke with Joan there.

She to couldn’t see who the payments where from, but she contacted the Payment-team, and they said it was from an HSBC-account, with the sort-code 42 08 37.

So I guess that’s the JCP then?

I hope you can have this in mind later, to put your name on the transfers, if this was from you.

I got a regular payment from you, last week, of £142, and that was labeled ‘DWP JSA’, so then I knew it was from you.

But the other payments were just labeled: ‘FP 16/11/12 1433’, and a lot of symbols, so even RBS couldn’t see who sent it.

I’ll try to call you one of the next days, (since you don’t respond to e-mails, like Rude(?) with you said the last time I called you), to try to clear up the mystery surrounding who with a HSBC-account sent these payments.

Since even RBS don’t know who they are.

Just as an update.

Sorry that I’m sending a lot of e-mails regarding this strange mystery! 🙂

Hope this is alright!

Best regards,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 5, 2012 at 1:25 PM
Subject: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email
To: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Hi,

I’m forwarding an e-mail regarding problems with the Housing Benefit, to Liverpool City Council, as an update, on my letter, from 29/11, regarding Jobseekers Allowance.

It seems there has been a misunderstanding here, from my side.

I have gotter two payments in the region of £300-400, in the last months.

(One in September and one in November).

I’ve just assumed it was the Housing Benefit, since that usually is in the region of £300-400.

(Because I got the Housing Benefit sent to me directly earlier, and it has recently been resumed.

So I thought it must have been reset who it was going to be sent to, when it was resumed.

And I thought that was why I got these payments, which was only labeled ‘express’, (or something similiar), on my online bank statement).

I now think that these payments must have been two or three Jobseekers Allowances, sent in collected payments.

But I’m also going to contact RBS, to get this made clear.

Just to update about this.

Sorry about the problems regarding this misunderstanding!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 5, 2012 at 1:07 PM
Subject: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email
To: Benefits Service <benefits.service@liverpooldirectlimited.co.uk>

Hi,

thank you for your letter from 29/11, which I recieved today.

Like I explain in the forwarded e-mail, to LHT, it has been a misunderstanding, from my side, regarding the Housing Benefit.

Some payments have just been labeled ‘expess’, (or something similar), on my online bank-statement.

And these payments have been in the region of what the Housing Benefit normally is.

So I have assumed that these payments where the Housing Benefit, (sent to my bank-account).

But I’m now going to contact RBS, to get it clear, who these payments have been from.

(I guess they have been from JCP, who have sent me two or three Jobseekers Allowances, in one payment).

I’m sorry about the problems due to this understanding!

(I’m going to complain to RBS about the problems with the bank-statement).

Sorry again about this!

Yours sincerely,

Erik Ribsskog

PS.

I got a letter from LHT, (sent 24/10), which I attach a scanned copy of.

And there they mention that my Housing Benefit had been stopped.

So that’s why I was sure it was the Housing Benefit, that had been sent to my bank-account directly.

(Like when I lived in Leather Lane, a couple of years ago).

Because I have gotten no letters about the mentioned payments, in the post.

And like I’ve mentioned above, it hasn’t been easy interperated my bank-statement.

Sorry again about the problems with this, and thanks again for the letter!

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 5, 2012 at 12:37 PM
Subject: Re: Thank you for your email
To: LHT Customer Service <csc@lht.co.uk>

Hi,

thank you for your e-mail!

Today I got a letter from the Council, which I attach.

It says they have sent my Housing Benefit to you, every month.

So it has been a misunderstanding.

Because I got a letter from you last month, (which I attach a scanned copy of), where you told me that my Housing Benefit had been canceled.

So I then assumed that some payments I got on my RBS-account, where the Housing Benefit, from the Council, (because I complained about that the Housing Benefit had been stopped).

So I thought the Council had starting sending me the Housing Benefit, (like they did when I lived in Leather Lane, a couple of years ago).

Because it doesn’t say on my RBS-statement, who the mentioned payments, (which I mention in my earlier e-mails to you, which you sent to Laura Murphy), on my bank-statement.

So I have assumed they were Housing Benefit.

Since they were in the region of £300-400.

(And not in the region of £140, which the Jobseekers Allowance is).

But I’m going to contact RBS now, to check up on this.

I send copies to the Council and the Jobcentre, as updates, (since I’ve contacted them earlier about these payments).

Sorry about the misunderstanding.

The payments have used said ‘express’, (or something similar), on my online bank-statement.

So this has lead to me misunderstanding about this, unfortunately, it seems.

So I’m going to complain to RBS about this.

Sorry again about the problems with this!

Yours sincerely,

Erik Ribsskog

On Mon, Dec 3, 2012 at 3:43 PM, LHT Customer Service <csc@lht.co.uk> wrote:

Hi Erik, I have forwarded both emails over to Laura Murphy as requested.

Thanks

Chris McAuley

Customer Service Officer

Liverpool Housing Trust

Priory House

Northway

Runcorn

WA7 2FS

Tel: 01928 796000

E-Mail:

csc@LHT.CO.UK

Web:

www.lht.co.uk

Liverpool Housing Trust is part of the Symphony Housing Group

From: Erik

Ribsskog [mailto:eribsskog@gmail.com]

Sent: 02 December 2012 01:09
To: Benefits Service
Cc: LHT Customer Service
Subject: Re: Thank you for your email

Hi,

/div>

just to update a bit about this.

My main focus has been the problem with the missing Jobseekers Allowance-payments, in the last months.

But from my memory, I can only remember to have recieved Housing Benefit, (which I first thought was Jobseekers Allowance), in September and November.

I can’t see that I’ve recieved any Housing Benefit for October.

I’m also wondering on which date I will recieve future Housing Benefit-payments, (and the amount), so that I can tell my Landlord the exact details regarding future payments.

So I hope you can send me the Hounsing Benefit-payment for October as well.

Since I don’t think the Landlord have gotten Housing Benefit from you, since August.

So they now are going to want rent for September, October and November, from me.

And that’s around £1000.

And you have just sent me, (from my memory), around £700-800, in Housing Benefit.

I got one payment in September, on a bit more than £300, (I think it was).

And I got one payment in November, on a bit more than £400, (I think it was).

(I can check these figures on my bank-statement, if you want me to get the exact figures).

So I think I’ve gotter more than £200 to little in Housing Benefit from you, in the months: September, October and November.

So I wondered if you could check up on this.

Because I want to pay the money I owe to the Landlord.

So that I don’t get arrears with them.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Sun, Dec 2, 2012 at 12:16 AM, Benefits Service <Benefits.Service@liverpooldirectlimited.co.uk>

wrote:

Thank you for your email. We aim to reply to this within 10 days.

If you are a Council Tax account holder we would like to set your account up for electronic billing, if appropriate.

This is one of the ways that helps us to keep Council Tax increases as low as possible.

You do not need to do anything unless you DO NOT want to receive your bills electronically. If this is the case

please reply
revenue.service@liverpool.gov.uk
stating that you do not want to receive an e-bill.

If we do not receive a reply from you, you will shortly begin to receive your bills to this email address.

Please note that emails from third parties are excluded.

Please include your Council Tax reference or the property address in your reply.

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