Erik Ribsskog
<eribsskog@gmail.com>
Response from ASDA (Ref #000000036958220)
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Feb 13, 2013 at 10:25 AM
To:
Rachel Nicholson <Rachel.Nicholson@asda.co.uk>
Ok,
You should perhaps write that you are open untill 11.45 PM then.
Since I don’t know if everybody knows these trade-laws in their head.
In Norway we also have trade-laws.
But we are a bit more flexible, (as I remember it from working in Norway).
There’s a similar law in Norway, but we have a different culture regarding this, I guess.
Besides, I explained to the security-guard, that I was buying much, so I would be out of the shop, before midnight, anyway.
(I used to work in a big hyper-market, so I don’t need to walk around the shop for half an hour neceserelly, to buy some dinner, etc).
Erik Ribsskog
Hi Erik
Thanks for taking the time to respond to my colleagues email. I’m replying on Noel’s behalf.
I’m sorry you feel that we don’t put our customers first. We pride ourselves on our excellent customer service and I have shared your feedback with Carl Davies, the General Store Manager, at our Walton store as this is vital in order for us to improve the service we offer.
As Noel explained we are unable to trade into the early hours of Sunday morning and therefore we have to ensure all customers are through the checkouts by midnight. Due to this legislation we will ask for our store colleagues to not allow any more customer sin to the store after a certain time to make sure that all customers are through the checkouts by midnight.
Our colleagues will stay later than this in the store but we are unable to serve any customers after this as legally we would then be breaking the law.
I trust I have been able to clarify as to why we can’t allow customers through the checkouts after midnight on a Saturday. If you need any further help, please call me or one of my colleagues on 0800 952 0101. Once again thanks for contacting me and allowing me to help.
Kind Regards
Rachel Nicholson
Asda Service Team
Tel: 0800 952 0101
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—-Your Original Comments Were—-
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 11 February 2013 15:30
To: Noel Wood
Subject: Re: Response from ASDA (Ref #000000036930314)
Hi,
this doesn’t make sense to me.
I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.
I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.
Never once did we close early, due to that we had to get the customers out before closing-time.
Why this focus on getting the custommers out before closing-time?
At OBS Triaden we would just work untill all the custommers were out of the shop.
We put the custommers first.
You at Asda seem to put yourselves first then, I think, from your explanation.
Erik Ribsskog
On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.
Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.
We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.
I copied a link to our store opening times for you to look at.
http://storelocator.asda.com/#
I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.
Kind regards
Noel
Noel Wood
Asda Service Team
0800 952 0101
Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-
reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.
—-Your Original Comments Were—-
Your Asda email contact form submission
Submitted: 2013-02-10 14:33:24 +0000
From: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone: 1234
Subject: customer_service
Store Name: Asda Walton
Enquiry:
Hi,
right before Christmas, I went to Asda Walton.
You closed at midnight that day, and I was there at around a quarter to midnight.
Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.
I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).
When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.
How do you at Asda practise this, I was wondering?
Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.
Best regards,
Erik Ribsskog
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