Erik Ribsskog
<eribsskog@gmail.com>
Case ID – 12019055
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Feb 15, 2013 at 12:35 PM
To:
advice@lgo.org.uk
Hi,
Erik Ribsskog <eribsskog@gmail.com>
11/9/11
Hi,
However, those arrears are part of an ongoing complaint-case I have against the Liverpool City Council which have even been with the Parliamentary Ombudsman.
To not make this more complicated than necessary, I ask the Jobcenter to wait untill that case is settled, with withdrawing money.
I ask the Parliamentary Ombudsman for more advice regarding this case, as the Liverpool City Council have closed the complaint-file ten days after sending the long letter refered to in the forwareded e-mail, which I think is much to early, and as far as I remember it this breaches the Liverpool City Councils own Complaint Procedure.
Yours sincerely,
Erik Ribsskog
15 February 2013
Our ref: 12 019 055
(Please quote our reference when contacting us)
Dear Mr Ribsskog,
Thank you for your email.
The complaint you made to us in October 2011 was regarding a council tax debt that had been passed to bailiffs. The complaint you have contacted us about recently is that the council are have refused to allow you to back date a claim of council tax benefit. I understand it is regarding the same council tax debt but they are two separate complaints.
If you have made a claim to the council for back dated council tax benefit and have had a formal decision then you may the right to appeal this. If you have just asked the council if this is possible then we may be able to consider a complaint about the advice you were given.
Could you please confirm whether or not you have made an actual claim for the benefit to be backdated or if you have simply asked the council if it is possible?
Yours sincerely
Katherine Jordan
Intake Team Leader
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