Erik Ribsskog
<eribsskog@gmail.com>
Update/Fwd: Case ID – 12019055
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Feb 15, 2013 at 10:28 AM
To:
advice@lgo.org.uk
Hi,
But I think you and the Council don’t know how to deal with complaints then.
If you ignore peoples initial comlaints, and ask them to complain again to a complaint-procedure.
So I think I understand a bit about ‘stuff’ like this.
If I remember what we learned at business-school, (handel og kontor), in Norway, right.
Erik Ribsskog
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Feb 15, 2013 at 9:25 AM
Subject: Re: Case ID – 12019055
To: advice@lgo.org.uk
Hi,
Erik Ribsskog
Dear Mr Ribsskog
Thank you for your further e-mail dated 14 February 2013.
If you are referring to the previous complaint from October 2011, under reference 11 012 993, you were advised at that time also to raise a formal complaint with Liverpool City Council. If you did so, and the Council responded to your complaint but failed to resolve it, you would have had the opportunity to refer the complaint back to the Local Government Ombudsman 12 weeks after you had raised the complaint, or before if you had received a final response from the Council referring you on to the Ombudsman.
A complaints procedure is a process that is used to investigate complaints.
As previously advised, unless you have completed the complaints procedure with Liverpool City Council the Local Government Ombudsman is not in a position, by law, to consider your complaint for investigation.
Therefore, my previous advice to you still stands.
Best regards
Mandy Cashmore
LGO Advice Team
NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.