Måned: februar 2013

Jeg fjernet Kit Kat, fra Posegodt, (siden det virker som at den sjokoladen, har gått ut av salg, i England)

http://www.posegodt.net/sjokolade.html

20. februar 2013
Jeg sendte en ny e-post til the Jobcentre

Gmail – Problems with address

Erik Ribsskog
<eribsskog@gmail.com>

Problems with address

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Feb 20, 2013 at 2:50 AM

To:
Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>

Hi,

in a letter I got from you today, you write my address wrong.

It should be:

Erik Ribsskog

10 Keith Court

Keith Avenue

Liverpool

L4 5XJ

(Just so that the postman doesn’t give my letters to my neighbours.

Have you considered getting ISO-certified, (Quality Asurance?).

Regards,

Erik Ribsskog

2 attachments

/tr>

work programme.jpg
158K

work programme 2.jpg
75K

PS.

Her er vedleggene:

20. februar 2013
Jeg fikk et brev fra the Jobcentre

20. februar 2013
Jeg har jobbet litt med å prøve å få forklaringen, om videregående utdannelse, litt bedre, på CV-en min

20. februar 2013
Jeg sendte en ny e-post til Sainsbury’s

Gmail – RE: Shopping instore

Erik Ribsskog
<eribsskog@gmail.com>

RE: Shopping instore

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Feb 20, 2013 at 12:56 AM

To:
customerservice@sainsburys.co.uk

Hi,

I also attach the recepts, from the day, when this incidents happened.

You can see that the amount was first declined, (at 15:43:36).

And then the payment was accepted, (the second time I tried my RBS Visa-card), at 15:44:29.

So I was wondering if you were having problems, with Gremlins, (like in the 80’s movie), or something, at Sainsbury’s?

Because you can’t say the bank-terminal was offline.

Because when I worked full-time, as a cashier, at a hyper-market, named OBS Triaden, in Norway, (in a gap-year from my studies), in 1990/91.

Then I learned that then the customers had to sign a reciept, that the bank-machine made, which was like a check, (more or less).

So are you having Gremlins, in your company, or are someone sitting and messing with me, in the banks, (or something)?

I have relatives in the Order of St. John, in Norway, so perhaps they mess with me, (here in the UK as well), I’m wondering.

Regards,

Erik Ribsskog

PS.

The date on your receipts, are on the back-side.

That seemed a bit silly now, I think, when I tried to scan the two mentioned receipts.

Just to try to give a bit more feed-back, (while I’m writing this e-mail).

On Tue, Feb 19, 2013 at 3:24 PM, <customerservice@sainsburys.co.uk> wrote:

Thanks for your email. We appreciate you taking the time to get in touch as your feedback is important to us.

We want to ensure you receive great service, so we need to investigate your query a little further. Weâ€™ll be back in touch as soon as possible.

Thanks for your patience.

The Customer Service Team

Sainsburyâ€™s Supermarkets Ltd.

0800 636 262

www.sainsburys.co.uk

—–Original Message—–
From: eribsskog@gmail.com

Sent: 19.02.2013 03:24:16 PM
To: customerservice@sainsburys.co.uk
Subject: Shopping instore

The following comments have been made:

Full Name: Erik Ribsskog

Email: eribsskog@gmail.com

Telephone:

Subject: Complaint

User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).

My visa card payment was first refused, even if there was enough money, on the account.

I haven’t experienced this before.

(Even if I’ve worked for almost a lifetime, in retail, in Norway).

Do you need the recepit-number etc., to investigate this?

Regards,

Erik Ribsskog

Address:

Nectar Card Number:

Order/Reference Number:

Delivery Date:

QUALITY

Store Name:

Purchase Date:

Product Name and/or barcode number:

Other codes (batch; be; supplier):

AVAILABILITY

Product Name and/or barcode number:

Store Name:

Incident Date:

GENERAL INFORMATION

Store Name:

Purchase Date:

Product Name and/or barcode number:

Other codes(batch; bbe; supplier):

Reference: CTU-1361287453578-393

**********************************************************************
Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.

Don’t print this email unless you really need to; think of the environment and save a tree!

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).

This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.

Email sent to Sainsbury’s systems may be monitored by the company.

J Sainsbury plc (185647 England)
Sainsbury’s Supermarkets Limited (3261722 England)

Registered Offices:
33 Holborn
London EC1N 2HT
**********************************************************************

2 attachments

saintsbury recepts.jpg
58K

saintsbury recepts 2.jpg
50K

PS.

Her er vedleggene:

20. februar 2013
Mer om problemene med Kit Kat i pose
Gmail – Notification of Payment Received

Erik Ribsskog
<eribsskog@gmail.com>

Notification of Payment Received

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Feb 20, 2013 at 12:30 AM

To:
Jens Petter Bratlie <jensbr@hotmail.no>

Hei,

da jeg skulle handle varer, for nettbutikken, i dag.

Så la jeg merke til det, at butikkene i England, dessverre har sluttet å selge Kit Kat, i pose-versjon.

Men jeg fant en mulig erstatningsvare, nemlig Kit Kat i 4-pakning, som sjokolade-barer, i ‘chunky’ utgave.

Disse 4-pakningene var på cirka 200 gram.

Jeg kan tilby de som erstatningsvare.

(Disse samlepakkene veier cirka 80 gram mer, enn posene.

Så det blir mer sjokolade for pengene).

Eller vil du heller ha pengene tilbake, (eller en annen vare)?

Med Posegodt-hilsen

Erik Ribsskog

PS.

Legger ved bilde av den mulige erstatningsvaren.

On Sun, Feb 17, 2013 at 12:21 AM, Jens Petter Bratlie <jensbr@hotmail.no> wrote:

17 Feb 2013 00:21:32 GMT
Transaction ID: 0NW72257PK8555415

Dear Posegodt,

You received a payment of 119.70 NOK from Jens Petter Bratlie (jensbr@hotmail.no)
Thanks for using PayPal. You can now send any items. To see all the transaction details, log in to your PayPal account.

Important note: Jens Petter Bratlie has provided an unconfirmed address. Please check the Transaction Details page for this payment to find out whether you will be covered by PayPal Seller Protection.

It may take a few moments for this transaction to appear in your account.

This item is partially eligible (Item Not Received Only) for Seller Protection.

Don’t forget to:
- Send the item to the postal address below within 7 days.
  Please note: items delivered in person or to a different address are not covered by Seller Protection.
Use a trackable proof of delivery.

Reversals:
Please be aware that your payment can still be reversed, (e.g. if it is subject to a chargeback), even after you have sent the item to your buyer. Complying with PayPal’s protection programmes and following the trading guidelines, in our Safety Advice helps to protect you from things like chargebacks.

Buyer

jensbr@hotmail.no

Instructions to merchant

Postal address
Jens Petter Bratlie
Skjoldveien 47
0881 Oslo
Norway

Dispatch details
You haven’t added any dispatch details.

Unit price

Amount

39.90 NOK

Subtotal

Total

Payment

119.70 NOK

betaling@posegodt.net

Questions? Go to the Help Centre at: www.paypal.com/uk/help

Lift your withdrawal and receiving limits. Log in to your PayPal account and click View limits on your Account Overview page.

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PIC_5822.JPG
93K

PS.

Her er vedlegget:

20. februar 2013

Gmail – New update/Fwd: Update/Fwd: Response from ASDA (Ref #000000037015880)

Gmail

Erik Ribsskog
<eribsskog@gmail.com>

New update/Fwd: Update/Fwd: Response from ASDA (Ref #000000037015880)

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Feb 19, 2013 at 9:51 PM

To:
David.Mckenna@asda.co.uk

Hi,

today I went on Asda Everton.

On my way home.

Since I was in the city centre, to do some erends.

And I went to the staffed check-out today, since I was buying two ‘alarm-things’.

(That was printer-ink and a small botle of whiskey, that I usually have for a month or two.

I just like to have a drink on Saturday evenings, etc.

Especially if I meet inpolite staff in the shops :).

When I went out of the shop, an alarm started.

And a ginger security-guard, in his 20’s, told me I could just go out.

And then the alarm started again.

So this was embarrasing, I think.

And when I paid by card, then the check-out-woman, (a brunette in her 20’s).

She let another custommer, who went the wrong way, stand between me, (who was standing typing my code, on the bank-machine).

So I was stressed, while packing my goods.

Since I had some stuff I bought in the city, (in carriers), that I put next to the check-out.

And the other customer then ended up standing inbetween me and my stuff, while I typed my code.

(Something I thought was a bit inpolite.

Why was this guy let to go the wrong way?

He went from outside the check-outs, and stood inbetween me and the stuff I bought.

An unplesant experience, I think).

And while I remember it.

In Norway, shopping in staffed check-outs isn’t half as stressing, as in the UK.

Since, in Norway, two custommers can pack, at the same time.

(Since they use a divider, in the shops.

Where the cashier put the goods, after scanning them).

So Norwegians almost get a heart-attack, in the UK, when shopping food.

Since they get much less time, to put the goods in the carriers.

So perhaps you should do like in Norway, and have the dividers?

How come you don’t have these dividers, in the staffed check-outs, I’ve been wondering.

I think some shops, (Home Bargains?), have these, but they don’t use them.

They only put carriers, in the second ‘packing-space’.

Asda should go to Norway, and try to see how they do it there.

And then the custommers would think it was better to shop, since they didn’t have to stress that much, packing the goods.

Just an advice.

I attach the recept, from today, so you see which shop I went to, etc.

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Mon, Feb 18, 2013 at 4:39 PM
Subject: Update/Fwd: Response from ASDA (Ref #000000037015880)
To: David.Mckenna@asda.co.uk

Hi,

here are two photographs I took, outside Asda Walton, right after I had been refused to shop there, on Saturday 22/12, (by the big security-guard, in his 40’s or 50’s).

It doesn’t seem to be that many custommers there, to me.

(I’ve also attached a photo were I’ve put some more light and enhanced the colours, on the photo of the parking and enterance-area, of the shop, in a programme called Photo! Editor.

Since I don’t have a blitz, on my a bit old-fashioned digital camera).

Yet, your college Noel Wood, writes this, in his e-mail, from 11/2:

‘Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.’.

I can’t see that this adds up.

The store didn’t look busy, (at all), to me.

Like I wrote in my previous e-mail.

And like I think the photograph I took that day, right after your security-guard refused me to shop there, shows.

So I don’t think you are that sincerere, to be true.

At least you can’t blame me, for wondering, if you are sincere, (at Asda custommer support).

Can you?

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Mon, Feb 18, 2013 at 3:53 PM
Subject: Re: Response from ASDA (Ref #000000037015880)
To: David McKenna <David.Mckenna@asda.co.uk>

Hi,

well, to be honest, I shoped at Asda Bootle twice, last week.

(On Thursday and Friday, I think it must have been).

And on Thursday, one of the staff there, (near the self-service check-outs), did some dance-moves, it seemed.

So that was a bit odd, perhaps.

But the self-service check-outs are constructed a different way, at Asda Bootle.

There one have several groups of around four self-service machines.

Where as on Asda Walton there is only one large group, with like ten or fifteen self-service machines.

And they only have a small passage, for custommers to go throug, before scanning the goods.

It’s more open, at Asda Bootle.

There are more passages to go out, in the self-service-department.

So to obstruct the custommers, the staff would have had to be more than one.

Since there are at least two passages, in the self-service-department.

Perhaps the staff, in the self-service-department, should have a chair or something, (so that they didn’t have to stand all day).

I remember from working in the fresh-food-departement, on Saturdays, at OBS Triaden, (after starting there as a cashier), that I got tired feet.

When I had to stand all day, (from 9AM to 6PM), on the Saturdays.

On Friday, at Asda Bootle, I overheard that the self-service-staff were coached.

A woman in her 40’s or 50’s, coached Ashley, (a blond tenage-girl), and Laura, (a brunette teenage-girl).

(Or perhaps I mixed them up).

To switch passages.

So it ended with that the brunette tenage-girl, was standing and starring at me, (I have to say), from the neighbour-passage, while the blond switched, to ‘my’ passage.

So this was perhaps a bit strange, given my complaints, about Asda Walton, and the ‘big’ self-service-woman there, (earlier last week).

It was a bit strange that I should be starred at like that, I think.

It seemed this was coached, a the self-service check-out manager-woman, (or something like that).

But I’m very pleased to hear, that things are going to improve, at Asda Walton.

I hope I don’t see the carriere-boxes on the floor there again.

(For people to pick carriers from.

While there are no carriers, in any of the 10-15 self-service check-outs).

Because then I thought it was a ‘communist-shop’, or something.

When I was a boy, (the summer I had my tent birthday), then my father and his brothers, brought their families with them, to Jugoslavia.

Behind the iron-curtain.

And I remember the food-shops there still.

They only had one type of crisps, and one had to buy salt and pepper, to put in the bag, and then shake the crisp-bag, my uncle Håkon said.

Then the crisps would be eatable, (he said).

(But not as good as Norwegian crisps, of course).

But I didn’t see boxes of carriers, on the floor, for custommers to grab carriers from, even behind iron-curtain, in communist Easter-Europe.

(Before the Wall fall etc., about a decade later).

So then I was a bit shocked, when I saw that, at Asda Walton, last week, I have to admit.

So they fix that at the same time.

And the first guy who answered me.

He wrote that Asda Walton was very full of custommers, before midnight, Saturday before Christmas.

(When I was refused by the security-guard to shop there, at around 11.45).

But as an earlier Store Manager, and hyper-market-employee.

I think this must have been a lie.

I think I would have seen it, if that was true.

Because i stayed outside Asda Walton, for a couple of minutes, discussing with the security-guard, etc.

And I can’t remember seeing a singe customer walking out of the shop, during the time, that I stod outside the shop.

(And the time I walked through the parking-area).

So I wonder at least very much, if that was a lie, that the shop was packed with custommers, right before midnight, the Saturday before Christmas.

At least this didn’t seem sincere to me, when I read that e-mail.

Noone at the Asda custommer-service writes ‘Sincerely’, before their name.

You just writes ‘Kind regards’.

So I wonder if you aren’t sincere there, and just fabricate a lot of excuses, without really knowing what really happened.

I’m not sure if I’m convinced that the situation isn’t like this.

But it’s very fine if they are going to improve at Asda Walton, and stop standing to close, to custommers, who want to pass through the ‘gate’, to the self-service-checkout-machines.

Thanks again for updating about this.

Best regards,

Erik Ribsskog

On Mon, Feb 18, 2013 at 2:52 PM, David McKenna <David.Mckenna@asda.co.uk> wrote:

Mr Ribsskog

Thank you for your reply to my colleague Katie’s email.

I’m sorry you feel that we’ve been purposefully making the wrong conclusions to your emails. I’d like to assure you that this certainly isn’t the case as we try to put ourselves in our customer’s shoes in order to always provide a sincere response and , hopefully, resolution.

Katie has made the General Store Manager at our Walton store aware of your concerns, and I’m sure that thanks to your feedback your experience won’t be repeated. I’m pleased to hear that there were no further problems at our Bootle store and I hope this goes some way to restoring your faith in our service to our customers.

If you need any further information or have any other comments or queries then please call me or one of my colleagues on 0800 952 0101. Thanks again for writing and letting me help.

Kind regards

David McKenna
Asda Service Team

Tel: 0800 952 0101

Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.co.uk/

Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us. Could you please quote the reference number which is in the ‘subject field’. This will help us to deal with your response quickly and efficiently

—-Your Original Comments Were—-

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 14 February 2013 12:21
To: Katie Pyle
Subject: Re: Response from ASDA (Ref #000000036974146)

Hi,

this wasn’t about being watched.

I think I learned at school that people have an intimate-zone.

That woman stands in the way of people, and doesn’t ‘make herself small’, when people wants to walk past her.

That’s inpolite I think.

I shopped at Asda Bootle yesterday, and they didn’t stand in peoples way like that.

And also there were bags in all the self-service check-outs.

You should also follow the business-manners and call me Mr. Ribsskog, I think.

It’s like you are a bunch of hippies if you use the first-name I think.

And you are obviously making wrong conclutions purpously.

You should be sincere, towards your customers, I think.

You and your collegues feed people with more lies than the Soviet newspapers used to do during the cold war, I think.

Please escalate this as a complaint to your line-manager, and start treating your customers with respect.

Erik Ribsskog

On Thu, Feb 14, 2013 at 11:46 AM, Katie Pyle <Katie.Pyle@asda.co.uk> wrote:

Hi Erik

Thanks for letting me know about your experience at our Walton store.

I’m sorry my colleagues at the self service checkouts stood to close to you and the carrier bags were in a box on the floor. I can understand why this made you feel uncomfortable as you wouldn’t want to feel like your being watched when doing your shopping.

I’ve now contacted Carl Davies, the General Store Manager, at Walton. I’ve passed on all your feedback to Carl and asked him to address all the points you’ve raised. I’m confident through further coaching and training with my colleagues, the necessary improvements will be made.

My colleagues are expected to provide a warm and friendly service and to be available to assist at all times. Customers should find it easy to ask a colleague for help however colleagues need to be mindful of our customers needs whilst using our self service checkouts. Your experience is concerning to me, however customer feedback is vitally important to us, so I’m pleased you’ve got in touch.

Kind regards

Katie Pyle
Asda Service Team

Tel: 0800 952 0101

Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.co.uk/

Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us Could you please quote the reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

—-Your Original Comments Were—-

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 12 February 2013 00:29
To: Noel Wood
Subject: Update/Fwd: Response from ASDA (Ref #000000036930314)

Hi,

today in this shop, a big shop-woman obstructed the passage, to the self-service check-outs.

She was acompanied by a security-guard, (it seemed), and another staff.

It was a bit intimidating, I think.

I’ve been shopping at other Saintsbury’s, Tesco and Asda superstores, and the staff there don’t stand in the gate to the self-service check-outs.

I actually lived in London some months, in 2005, and started using the self-service check-outs at Sainsbury’s in Kensington.

(The one with a Starbucks inside).

So I think they do it wrong at Asda Walton.

They stand to close to people when they go to the check-out, I think.

I don’t go to the shop to have sex with a big shop-woman almost, but to buy food.

Maybe they stand that close to were people walk in Russia, but this is in the western world, isn’t it?

Also these ‘Russians’ hadn’t put up the carriers, today.

There were no carriers, at the self-service check-out.

Just a couple of boxes, with carriers, on the floor, for people to grap carriers from.

It’s a bit like you train your staff in Russia I think, when I go to the self-service check-out, in this shop.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Feb 11, 2013 at 3:30 PM
Subject: Re: Response from ASDA (Ref #000000036930314)
To: Noel Wood <Noel.Wood@asda.co.uk>

Hi,

this doesn’t make sense to me.

I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.

I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.

Never once did we close early, due to that we had to get the customers out before closing-time.

Why this focus on getting the custommers out before closing-time?

At OBS Triaden we would just work untill all the custommers were out of the shop.

We put the custommers first.

You at Asda seem to put yourselves first then, I think, from your explanation.

Erik Ribsskog

On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:

Hi Erik

Thanks for letting me know about your experience at our Walton store.

I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.

Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.

We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.

I copied a link to our store opening times for you to look at.

http://storelocator.asda.com/#!/

I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.

Kind regards

Noel

Noel Wood
Asda Service Team
0800 952 0101

Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.co.uk/
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-us Could you please quote the
reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

—-Your Original Comments Were—-

Your Asda email contact form submission

Submitted: 2013-02-10 14:33:24 +0000

From: Erik Ribsskog

Email: eribsskog@gmail.com

Telephone: 1234

Subject: customer_service

Store Name: Asda Walton

Enquiry:
Hi,

right before Christmas, I went to Asda Walton.

You closed at midnight that day, and I was there at around a quarter to midnight.

Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.

I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).

When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.

How do you at Asda practise this, I was wondering?

Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.

Best regards,

Erik Ribsskog

This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

Ok,

so this is only on Saturdays when you close at midnight then, I guess.

Due to the trade-laws.

You should perhaps write that you are open untill 11.45 PM then.

Since I don’t know if everybody knows these trade-laws in their head.

In Norway we also have trade-laws.

But we are a bit more flexible, (as I remember it from working in Norway).

There’s a similar law in Norway, but we have a different culture regarding this, I guess.

In Norway we would have said that if one sold some goods after midnight, then it would be ok if it was just a few minutes.

Besides, I explained to the security-guard, that I was buying much, so I would be out of the shop, before midnight, anyway.

(I used to work in a big hyper-market, so I don’t need to walk around the shop for half an hour neceserelly, to buy some dinner, etc).

But thanks for your reply anyway.

Regards,

Erik Ribsskog

On Wed, Feb 13, 2013 at 9:54 AM, Rachel Nicholson <Rachel.Nicholson@asda.co.uk> wrote:

Hi Erik

Thanks for taking the time to respond to my colleagues email. I’m replying on Noel’s behalf.

I’m sorry you feel that we don’t put our customers first. We pride ourselves on our excellent customer service and I have shared your feedback with Carl Davies, the General Store Manager, at our Walton store as this is vital in order for us to improve the service we offer.

As Noel explained we are unable to trade into the early hours of Sunday morning and therefore we have to ensure all customers are through the checkouts by midnight. Due to this legislation we will ask for our store colleagues to not allow any more customer sin to the store after a certain time to make sure that all customers are through the checkouts by midnight.

Our colleagues will stay later than this in the store but we are unable to serve any customers after this as legally we would then be breaking the law.

I trust I have been able to clarify as to why we can’t allow customers through the checkouts after midnight on a Saturday. If you need any further help, please call me or one of my colleagues on 0800 952 0101. Once again thanks for contacting me and allowing me to help.

Kind Regards

Rachel Nicholson
Asda Service Team

Tel: 0800 952 0101

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Could you please quote the reference number which is in the ‘subject field.’ This will help us to deal with your response quickly and efficiently.

—-Your Original Comments Were—-

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 11 February 2013 15:30
To: Noel Wood
Subject: Re: Response from ASDA (Ref #000000036930314)

Hi,

this doesn’t make sense to me.

I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.

I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.

Never once did we close early, due to that we had to get the customers out before closing-time.

Why this focus on getting the custommers out before closing-time?

At OBS Triaden we would just work untill all the custommers were out of the shop.

We put the custommers first.

You at Asda seem to put yourselves first then, I think, from your explanation.

Erik Ribsskog

On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:

Hi Erik

Thanks for letting me know about your experience at our Walton store.

I copied a link to our store opening times for you to look at.

http://storelocator.asda.com/#!/

I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.

Kind regards

Noel

Noel Wood
Asda Service Team
0800 952 0101

—-Your Original Comments Were—-

Your Asda email contact form submission

Submitted: 2013-02-10 14:33:24 +0000

From: Erik Ribsskog

Email: eribsskog@gmail.com

Telephone: 1234

Subject: customer_service

Store Name: Asda Walton

Enquiry:
Hi,

right before Christmas, I went to Asda Walton.

You closed at midnight that day, and I was there at around a quarter to midnight.

Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.

I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).

When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.

How do you at Asda practise this, I was wondering?

Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.

Best regards,

Erik Ribsskog

asda everton receipt.jpg
87K

PS.

Her er vedlegget:

Måned: februar 2013

Jeg fjernet Kit Kat, fra Posegodt, (siden det virker som at den sjokoladen, har gått ut av salg, i England)

Jeg sendte en ny e-post til the Jobcentre

Jeg fikk et brev fra the Jobcentre

Jeg har jobbet litt med å prøve å få forklaringen, om videregående utdannelse, litt bedre, på CV-en min

Jeg sendte en ny e-post til Sainsbury’s

Mer om problemene med Kit Kat i pose

This item is partially eligible (Item Not Received Only) for Seller Protection.

Jeg synes det er rart at så mange bestiller Kit Kat i pose nå. Etter at butikkene har sluttet å selge denne varen, i England. Så jeg poster om dette på bloggen

This item is partially eligible (Item Not Received Only) for Seller Protection.

Et ganske degenerert nettsted, (må man vel kalle det), linker til bloggen

Jeg sendte en ny e-post til Asda

Jeg sendte en klage til Sainsbury’s