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Gmail – RE: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

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Erik Ribsskog
<eribsskog@gmail.com>


RE: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]


Erik Ribsskog

<eribsskog@gmail.com>


Fri, Mar 1, 2013 at 4:50 PM

To:
customerservice@sainsburys.co.uk

Hi,

thank you for your e-mail!
I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.

I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.


I’ve sent you the recepts and all, so this is something you could find out, I think.
You are just being lazy here, it seems to me.

Dear I ask to get this escalated again?

Regards,


Erik Ribsskog

On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.

I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.

As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

I hope this information is useful to you and we look forward to seeing you in store again soon.

Kind regards

Jamie Morris | Senior Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

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[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 28.02.2013 12:27:46 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

Hi,

I’ve worked as a store manager myself in Norway.


And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

So this wasn’t good custommer-support, I think.


Can I escalate this to your line-manager, please?

Erik Ribsskog

On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email and further comments relating to your recent enquiry.

I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

I appreciate the time you have taken to contact us and I hope this information is helpful.

Kind regards

Ajay Chand | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

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[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 23.02.2013 04:27:35 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844]

Hi,

thank you for your e-mail!

I don’t think it could have been the card-provider, that the problem was with.


Because like one can see, on the recepits, that I attach copies of.


The card worked again, a minute after if first had been refused.

So it was just a temporarely problem, it seems.


But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

And this was in 1990/91.


But we had bank-terminals, in every other till.

And even 20 years ago, this didn’t happen.


If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


So I think it’s to bad, that this worked in Norway, 20 years ago.


But it doesn’t work in the UK, today.

I know there is a company, in-between you and the banks.

(I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

So I think it could be some ‘Gremlins’ there perhaps.

This company was called ‘Bank Accept’, (or something), in Norway.

You probably have an equivalent, (to Bank Accept), here in the UK.


So I send again about this.


Perhaps you could escalate this to your line-manager.


Erik Ribsskog

On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Erik Ribsskog

Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

Kind regards

Daniel Carr | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

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[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 19.02.2013 03:24:16 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Shopping instore

The following comments have been made:
Full Name: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone:
Subject: Complaint
User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
My visa card payment was first refused, even if there was enough money, on the account.
I haven’t experienced this before.
(Even if I’ve worked for almost a lifetime, in retail, in Norway).
Do you need the recepit-number etc., to investigate this?
Regards,
Erik Ribsskog
Address:
Nectar Card Number:
Order/Reference Number:
Delivery Date:
QUALITY
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes (batch; be; supplier):
AVAILABILITY
Product Name and/or barcode number:
Store Name:
Incident Date:
GENERAL INFORMATION
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes(batch; bbe; supplier):
Reference: CTU-1361287453578-393

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