Måned: mars 2013

Fler bilder fra Liverpool

PS.

Her er mer om dette:

13. mars 2013
Mer fra Posegodt

Pakken jeg sendte idag, den var på fire poser drops.

Tre poser isbre-drops og en pose Taveners-drops.

Disse fire posene med drops, de kostet tilsammen £3.30.

Og konvolutten, (har jeg regnet ut, i forbindelse med en tidligere bloggpost), den koster £0.33.

Og portoen, (fant jeg ut, på postkontoret, i dag), den var £6.62.

£3.30 + £0.33 + £6.62, det blir: £10.25.

Og for denne pakken, (som kostet kunden 159.60 norske kroner), så fikk jeg £17.18 av PayPal.

(Etter at de har trukket fra et overføringsgebyr, da).

£17.18 minus £10.25.

Det blir £6,93, altså cirka 60 kroner.

Så på noen pakker, så er dekningsbidraget bra.

Fortjenesten på denne pakken, er nok til å betale for web-hotell, for Posegodt, i mer enn en måned.

Så med noen fler sånne bestillinger, i måneden, så vil nok Posegodt gå overskudd.

Men jeg får se det an fremover.

Jeg har tenkt å justere vareprisene, sånn at de følger en bestemt kalkyle.

Så vi får se hvordan prisene blir i fremtiden.

Men hvis jeg får mange bestillinger, så kan jeg ha ganske lave priser, etterhvert.

Hvis jeg hadde fått fem sånne her bestillinger om dagen, så ville jeg jo ha tjent cirka tredve pund, om dagen.

Og det hadde vært nok til å leve av, her i England.

(Hvor levekostnadene er ganske lave, sammenlignet med i Norge, da).

Så vi får se om det blir noe fart på denne nettbutikken etterhvert.

Vi får se.

Mvh.

Erik Ribsskog

13. mars 2013
Kanskje det var derfor at Thomas Seltzer tulla med meg på TV, (på Tweet4Tweet, ifjor). Fordi at han hater nordmenn. Hm

http://www.vg.no/nyheter/innenriks/artikkel.php?artid=10108466

13. mars 2013
Noen mener at Johan Jørgen Holst ble myrdet, virker det som

13. mars 2013
Jeg sendte enda en e-post til Sainsbury’s

Gmail – Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Erik Ribsskog
<eribsskog@gmail.com>

Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Mar 13, 2013 at 2:57 PM

To:
customerservice@sainsburys.co.uk

Hi,

also, at Christmas, your quite old femal staff with blonde hair.

In the check-out.

(I bought so much food for Christmas that I used a trolley and went to the manual check-out).

She had to have antennas on her, since it was Christmas, it seemed.

She was almost crying, from this ridiculus costume, it seemed to me.

It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.

The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.

But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.

But your staff didn’t do this.

So it was a bit like a shop from Mars, last Christmas, I think.

Also your chicken-steaks, for £1.15, doesn’t taste that delicous, I think.

Erik Ribsskog

On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:

Thanks for your email. We appreciate you taking the time to get in touch as your feedback is important to us.

We want to ensure you receive great service, so we need to investigate your query a little further. We’ll be back in touch as soon as possible.

Thanks for your patience.

The Customer Service Team

Sainsbury’s Supermarkets Ltd.

0800 636 262

www.sainsburys.co.uk

—–Original Message—–
From: eribsskog@gmail.com

Sent: 13.03.2013 01:34:45 PM
To: customerservice@sainsburys.co.uk
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

is your head-office in Moscow or something?

Your reply just look like a mess to me.

Those higher managers, (or what they were), were definetly just standing around.

I know what I saw, I’m an experienced retail-manager, who has worked for almost a lifetime in retail.

You just invent a reply, it seems to me.

I have no confidence in you due to this.

These people weren’t even in uniform/work-clothes.

Even if that isn’t isn’t reflected in your reply, I think.

Also, Sainsbury’s low-priced noodles, doesn’t taste good.

And Sainsbury’s low-priced potato-mash smells bad, I think.

(I tried it last week-end, but I just threw it, due to the smell, I have to admit).

Good luck with the Moscowits, Marsians and Gremlins.

Erik Ribsskog

On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email.

As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.

In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment. Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.

Kind regards

Stacey Canon | Senior Careline Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 08.03.2013 03:42:07 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

Hi,

I’ve sent to your college, Katarina Dick, about this, earlier this week.

(And asked her to escalate).

So this is being dealt with already, I think I have to say.

Regards,

Erik Ribsskog

PS.

Here is more about this:

Hi,

ok, I think it’s strange that all your machines doesn’t seem to work.

It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

A bank-terminal that refuses to let people pay by card, when they have money, on their account.

That must be pretty rear, I think.

And that this store also have a group of six self-service tills, that doesn’t work, the next week.

(Which I haven’t seen in any other store.

And these tills have been around since 2005, at least, I remember.

Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

So this seems very strange to me.

It’s like an invasion of Gremlins, I think.

And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

Due to that there have been many problems, I would have wanted to escalate about this, please.

It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

So due to this I want to escalate, please.

Erik Ribsskog

On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email and the further information you provided. I’m sorry to learn you’re unhappy with our response.

As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this. The instruction to decline the card comes direct from the card provider. As I’m sure you can appreciate, we need to act on such requests.

The only way to resolve this is to contact your card provider. They’ll be able to carry out a full investigation and establish the reason the card was declined. Unfortunately, we’re unable to do this on your behalf.

Your card provider wouldn’t be able to provide us with any of this information. This would constitute a breach of the Data Protection Act. Your card provider will only be able to discuss this with you. I’m sorry we’re not able to assist you further.

We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

Kind regards

Pamela Scott | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 05.03.2013 12:53:19 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

Hi,

I’ve sent about this complaint earlier today, (Monday):

Erik Ribsskog

PS.

Here is more about this:

Hi,

ok, I think it’s strange that all your machines doesn’t seem to work.

It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

A bank-terminal that refuses to let people pay by card, when they have money, on their account.

That must be pretty rear, I think.

And that this store also have a group of six self-service tills, that doesn’t work, the next week.

(Which I haven’t seen in any other store.

And these tills have been around since 2005, at least, I remember.

Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

So this seems very strange to me.

It’s like an invasion of Gremlins, I think.

And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

Due to that there have been many problems, I would have wanted to escalate about this, please.

It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

So due to this I want to escalate, please.

Erik Ribsskog

On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your email reply. I am sorry my colleagues have been unable to resolve this matter to your satisfaction. I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

I can confirm that the information my colleague Jamie and Stacey provided you is correct. When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made. The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider. I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down. We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
We appreciate you taking the time to come back to us and hope the information we have provided is useful.

Kind regards

Katrina Dick | Senior Customer Manager
Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

—–Original Message—–
From: eribsskog@gmail.com
Sent: 02.03.2013 05:28:17 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

Hi,

like I wrote in the first e-mail about this problem.

If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.

The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.

So is the UK more than 20 years behind Norway, when it comes to this?

This doesn’t seem likely, to me.

I wonder if there have been some ‘Gremlins’ here, messing with my account.

I think it’s poor custommer-service, that you don’t investigate what has happened here.

I have also gone to business-school, and learned that the custommer is always right.

I think the UK is poor on custommer-service.

You should learn from the USA, I think.

It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.

Erik Ribsskog

On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email. I am sorry my colleagues have been unable to resolve this matter to your satisfaction. I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

Our customers experience is important to us. We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made. The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider. I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us. I hope you can speak with you banking group and source the answer you require.

I appreciate you taking the time to get in touch.

Kind regards

Stacey Cannon | Careline Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 01.03.2013 04:50:16 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

Hi,

thank you for your e-mail!

I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.

I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.

I’ve sent you the recepts and all, so this is something you could find out, I think.

You are just being lazy here, it seems to me.

Dear I ask to get this escalated again?

Regards,

Erik Ribsskog

On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email. I am sorry you are unhappy with my colleagues’ previous responses.

I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct. When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.

As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

I hope this information is useful to you and we look forward to seeing you in store again soon.

Kind regards

Jamie Morris | Senior Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 28.02.2013 12:27:46 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

Hi,

I’ve worked as a store manager myself in Norway.

And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

So this wasn’t good custommer-support, I think.

Can I escalate this to your line-manager, please?

Erik Ribsskog

On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email and further comments relating to your recent enquiry.

I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk. She’s asked me to send her apologies and was disappointed to hear of your experience. She’s advised when a card is declined in store we aren’t able to establish the reason. There can be several factors which can cause this for example the merchant provider may be down.

I appreciate the time you have taken to contact us and I hope this information is helpful.

Kind regards

Ajay Chand | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 23.02.2013 04:27:35 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844]

Hi,

thank you for your e-mail!

I don’t think it could have been the card-provider, that the problem was with.

Because like one can see, on the recepits, that I attach copies of.

The card worked again, a minute after if first had been refused.

So it was just a temporarely problem, it seems.

But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

And this was in 1990/91.

But we had bank-terminals, in every other till.

And even 20 years ago, this didn’t happen.

If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.

So I think it’s to bad, that this worked in Norway, 20 years ago.

But it doesn’t work in the UK, today.

I know there is a company, in-between you and the banks.

(I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

So I think it could be some ‘Gremlins’ there perhaps.

This company was called ‘Bank Accept’, (or something), in Norway.

You probably have an equivalent, (to Bank Accept), here in the UK.

So I send again about this.

Perhaps you could escalate this to your line-manager.

Erik Ribsskog

On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Erik Ribsskog

Thanks for your email. I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit. I understand your disappointment as there was enough money in your bank.

We are not aware of any faults with our card machines at the minute. I can only recommend that you contact your card provider.

We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

Kind regards

Daniel Carr | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 19.02.2013 03:24:16 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Shopping instore

The following comments have been made:
Full Name: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone:
Subject: Complaint
User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
My visa card payment was first refused, even if there was enough money, on the account.
I haven’t experienced this before.
(Even if I’ve worked for almost a lifetime, in retail, in Norway).
Do you need the recepit-number etc., to investigate this?
Regards,
Erik Ribsskog
Address:
Nectar Card Number:
Order/Reference Number:
Delivery Date:
QUALITY
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes (batch; be; supplier):
AVAILABILITY
Product Name and/or barcode number:
Store Name:
Incident Date:
GENERAL INFORMATION
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes(batch; bbe; supplier):
Reference: CTU-1361287453578-393

**********************************************************************
Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.

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This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).

This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.

Email sent to Sainsbury’s systems may be monitored by the company.

J Sainsbury plc (185647 England)
Sainsbury’s Supermarkets Limited (3261722 England)

Registered Offices:
33 Holborn
London EC1N 2HT
**********************************************************************

13. mars 2013
Jeg sendte en e-post til Sainsbury’s

Gmail – Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Erik Ribsskog
<eribsskog@gmail.com>

Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Mar 13, 2013 at 1:34 PM

To:
customerservice@sainsburys.co.uk

Hi,

is your head-office in Moscow or something?

Your reply just look like a mess to me.

Those higher managers, (or what they were), were definetly just standing around.

I know what I saw, I’m an experienced retail-manager, who has worked for almost a lifetime in retail.

You just invent a reply, it seems to me.

I have no confidence in you due to this.

These people weren’t even in uniform/work-clothes.

Even if that isn’t isn’t reflected in your reply, I think.

Also, Sainsbury’s low-priced noodles, doesn’t taste good.

And Sainsbury’s low-priced potato-mash smells bad, I think.

(I tried it last week-end, but I just threw it, due to the smell, I have to admit).

Good luck with the Moscowits, Marsians and Gremlins.

Erik Ribsskog

On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email.

As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.

In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment. Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.

Kind regards

Stacey Canon | Senior Careline Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 08.03.2013 03:42:07 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

Hi,

I’ve sent to your college, Katarina Dick, about this, earlier this week.

(And asked her to escalate).

So this is being dealt with already, I think I have to say.

Regards,

Erik Ribsskog

PS.

Here is more about this:

Hi,

ok, I think it’s strange that all your machines doesn’t seem to work.

It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

A bank-terminal that refuses to let people pay by card, when they have money, on their account.

That must be pretty rear, I think.

And that this store also have a group of six self-service tills, that doesn’t work, the next week.

(Which I haven’t seen in any other store.

And these tills have been around since 2005, at least, I remember.

Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

So this seems very strange to me.

It’s like an invasion of Gremlins, I think.

And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

Due to that there have been many problems, I would have wanted to escalate about this, please.

It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

So due to this I want to escalate, please.

Erik Ribsskog

On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email and the further information you provided. I’m sorry to learn you’re unhappy with our response.

As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this. The instruction to decline the card comes direct from the card provider. As I’m sure you can appreciate, we need to act on such requests.

The only way to resolve this is to contact your card provider. They’ll be able to carry out a full investigation and establish the reason the card was declined. Unfortunately, we’re unable to do this on your behalf.

Your card provider wouldn’t be able to provide us with any of this information. This would constitute a breach of the Data Protection Act. Your card provider will only be able to discuss this with you. I’m sorry we’re not able to assist you further.

We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

Kind regards

Pamela Scott | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 05.03.2013 12:53:19 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

Hi,

I’ve sent about this complaint earlier today, (Monday):

Erik Ribsskog

PS.

Here is more about this:

Hi,

ok, I think it’s strange that all your machines doesn’t seem to work.

It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

A bank-terminal that refuses to let people pay by card, when they have money, on their account.

That must be pretty rear, I think.

And that this store also have a group of six self-service tills, that doesn’t work, the next week.

(Which I haven’t seen in any other store.

And these tills have been around since 2005, at least, I remember.

Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

So this seems very strange to me.

It’s like an invasion of Gremlins, I think.

And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

Due to that there have been many problems, I would have wanted to escalate about this, please.

It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

So due to this I want to escalate, please.

Erik Ribsskog

On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your email reply. I am sorry my colleagues have been unable to resolve this matter to your satisfaction. I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

I can confirm that the information my colleague Jamie and Stacey provided you is correct. When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made. The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider. I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down. We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
We appreciate you taking the time to come back to us and hope the information we have provided is useful.

Kind regards

Katrina Dick | Senior Customer Manager
Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

—–Original Message—–
From: eribsskog@gmail.com
Sent: 02.03.2013 05:28:17 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

Hi,

like I wrote in the first e-mail about this problem.

If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.

The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.

So is the UK more than 20 years behind Norway, when it comes to this?

This doesn’t seem likely, to me.

I wonder if there have been some ‘Gremlins’ here, messing with my account.

I think it’s poor custommer-service, that you don’t investigate what has happened here.

I have also gone to business-school, and learned that the custommer is always right.

I think the UK is poor on custommer-service.

You should learn from the USA, I think.

It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.

Erik Ribsskog

On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email. I am sorry my colleagues have been unable to resolve this matter to your satisfaction. I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

Our customers experience is important to us. We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made. The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider. I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us. I hope you can speak with you banking group and source the answer you require.

I appreciate you taking the time to get in touch.

Kind regards

Stacey Cannon | Careline Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 01.03.2013 04:50:16 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

Hi,

thank you for your e-mail!

I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.

I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.

I’ve sent you the recepts and all, so this is something you could find out, I think.

You are just being lazy here, it seems to me.

Dear I ask to get this escalated again?

Regards,

Erik Ribsskog

On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email. I am sorry you are unhappy with my colleagues’ previous responses.

I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct. When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.

As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

I hope this information is useful to you and we look forward to seeing you in store again soon.

Kind regards

Jamie Morris | Senior Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 28.02.2013 12:27:46 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

Hi,

I’ve worked as a store manager myself in Norway.

And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

So this wasn’t good custommer-support, I think.

Can I escalate this to your line-manager, please?

Erik Ribsskog

On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email and further comments relating to your recent enquiry.

I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk. She’s asked me to send her apologies and was disappointed to hear of your experience. She’s advised when a card is declined in store we aren’t able to establish the reason. There can be several factors which can cause this for example the merchant provider may be down.

I appreciate the time you have taken to contact us and I hope this information is helpful.

Kind regards

Ajay Chand | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 23.02.2013 04:27:35 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844]

Hi,

thank you for your e-mail!

I don’t think it could have been the card-provider, that the problem was with.

Because like one can see, on the recepits, that I attach copies of.

The card worked again, a minute after if first had been refused.

So it was just a temporarely problem, it seems.

But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

And this was in 1990/91.

But we had bank-terminals, in every other till.

And even 20 years ago, this didn’t happen.

If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.

So I think it’s to bad, that this worked in Norway, 20 years ago.

But it doesn’t work in the UK, today.

I know there is a company, in-between you and the banks.

(I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

So I think it could be some ‘Gremlins’ there perhaps.

This company was called ‘Bank Accept’, (or something), in Norway.

You probably have an equivalent, (to Bank Accept), here in the UK.

So I send again about this.

Perhaps you could escalate this to your line-manager.

Erik Ribsskog

On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Erik Ribsskog

Thanks for your email. I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit. I understand your disappointment as there was enough money in your bank.

We are not aware of any faults with our card machines at the minute. I can only recommend that you contact your card provider.

We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

Kind regards

Daniel Carr | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 19.02.2013 03:24:16 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Shopping instore

The following comments have been made:
Full Name: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone:
Subject: Complaint
User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
My visa card payment was first refused, even if there was enough money, on the account.
I haven’t experienced this before.
(Even if I’ve worked for almost a lifetime, in retail, in Norway).
Do you need the recepit-number etc., to investigate this?
Regards,
Erik Ribsskog
Address:
Nectar Card Number:
Order/Reference Number:
Delivery Date:
QUALITY
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes (batch; be; supplier):
AVAILABILITY
Product Name and/or barcode number:
Store Name:
Incident Date:
GENERAL INFORMATION
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes(batch; bbe; supplier):
Reference: CTU-1361287453578-393

**********************************************************************
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13. mars 2013
Å så godt. Ååågot

Nå tenkte jeg på det, som Ulf Havmo sa, på 80-tallet.

(Mens han smilte på en hemmelighetsfull måte, vel).

Etter at bestemor Ågot ikke ville fortelle han den historia, om da hu hadde tatt juledram-flaska, til ‘n Jebsen, som hu jobba, som tjenestepike hos, (under krigen).

Ikke lenge etter dette, så satt Ulf Havmo, (han med ‘tømmerstokken’, som Geir Arne Jørgensen aka. Geri, (det samme som en av ulvene til Odin ble kalt vel), i klassen vår, kalte det, i gym-garderoben vår, på Svelvik ungdomsskole).

Ulf Havmo, han satt i sofaen, hjemme hos meg, i Leirfaret 4B, (på Bergeråsen).

Også sa han ‘åå så godt, Ågot’.

(Som jeg vel har skrevet om, i Min Bok).

Kanskje han mente Åsgård, (tenker nå jeg nå).

Kanskje han også mente det, at det var Valhall, der hvor Jensen Møbler har bygget, oppå jordet mitt, (som vi kalte ‘Jordet til Lersbryggen’), tenkte jeg nå.

Hvem vet.

Så sånn er muligens det.

Bare noe jeg tenkte på.

Men men.

Mvh.

Erik Ribsskog

PS.

Jeg har også tenkt på det, at den broen Rimfrost, (eller hva det var den het igjen).

Som gikk over til Åsgård, (ifølge norrøn mytologi).

Det kan vel kanskje ha vært Drammensfjorden?

Som vel må ha vært mulig, å gå over, (oppå isen), om vinteren, i vikingtiden, osv.

Så sånn er muligens det.

Bare noe jeg tenkte på.

Men men.

PS 2.

Eller kanskje det var isbreen, som en gang lå i Drammensfjorden, som var broen Rimfrost, tenkte jeg nå.

Hvem vet.

Så sånn er muligens det.

Bare noe jeg tenkte på.

Men men.

PS 3.

Det finnes jo forresten også et sted, (lenger sør i Vestfold), som heter Åsgårdstrand.

(Som muligens var der, hvor faren min og hans samboer Haldis Humblen, dro meg med på campingferie.

Etter at vi måtte dra fra en hytte ved Stavern, vel.

På 80-tallet.

Som jeg vel har skrevet om, i Min Bok).

Så sånn er det.

Bare noe jeg tenkte på.

Men men.

13. mars 2013
Nettavisen skriver at bloggere har blitt et nytt mål for mobbere. Mitt råd er å ikke tillate anonyme kommentarer, og jeg tillater heller ikke mobbing/personangrep. Hvis mobberne vil bruke yttringsfriheten sin, så er det deres eget ansvar. De kan jo for eksempel få seg sin egen blogg, eller skrive på Facebook-siden sin. Husk også at man som blogg-redaktør, har redaktøransvar, for det som står, i kommentarene også, (selv om de ikke er anonyme), sånn som jeg har forstått det, ihvertfall

http://siljenn.blogg.no/1362936530_being_happy_with_who_.html

13. mars 2013
Jeg sendte en ny e-post til LHT

Gmail – New update/Fwd: Update/Fwd: Regarding the second letter I got from you on Friday

Erik Ribsskog
<eribsskog@gmail.com>

New update/Fwd: Update/Fwd: Regarding the second letter I got from you on Friday

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Mar 13, 2013 at 5:51 AM

To:
LHT Customer Service <csc@lht.co.uk>

Cc:
Runcorn Office <runcornoffice@taroe.org>, Info <info@tpas.org.uk>, “hv-02.kontakt” <hv-02.kontakt@mil.no>

Hi,

yesterday it was someone with a reflex-west, at my door, while I was shaving, about a ‘drainage’.

I reported a leakage.

And I sent you a digital photograph of this leakage.

And I was in the bath-room without clothes on, when your ‘reflex-guy’ was on my door.

Do you really have to know on my door about this, (without an appointment), when I’ve sent you a digital photograph, of the mentioned leakage.

It was the same when I reported the odd-looking lamp, (in the communal area), some months ago.

Then you also knocked on my door, and your inhouse-electrician, (it seems he is, the guy who the Housing Officer ‘sneaked in with’), took a new photo, of the lamp.

(And it still isn’t fixed).

The reason I reported the leakage, (which the ‘reflex-west-guy’ called ‘overflow’), was because it has been leaking like that, for days.

And when it’s cold it gets ice there.

And this morning it looked to me, like it was new ice there.

Even if someone put on sand, on the ice, yesterday.

And also, ice is building, on the fasade, on the building, which the leakage is from.

I’m not an expert on brick-buildings.

But maybe the water and ice could damage the building, I thought.

So that’s why I reported this.

And of course someone could break their neck, on the ice.

If one don’t use the sand, every day, when it’s cold.

Because I noticed that it was still leaking, yesterday, when I came back to Keith Court, after doing some errends.

So I don’t think this problem was fixed yesterday.

And it has been leaking like this, for a week or so, I think it must be.

So it doen’t seem to me like any other people are complaining about this.

So I thought I’d send an update today.

Is it really necessary to knock on people’s door about a ‘drainage’, when I’ve reported a leakage in the comunal area, (and even sent a picture of it), I was wondering.

People don’t want ‘reflex-west-guys’ on their door when they stand almost naked in the bath-room to shave, brush their teeth and shower before they go out to do some errends.

So this I wanted to complain about.

If you aren’t sure what I mean when I send you complaints about ‘stuff’ in a communal area, and even send photographs.

Then you could perhaps just send me an e-mail and ask me what you wonder about, I’m thinking here now.

Does this make sense to you?

(In stead of harrasing people when they stand naked in their bath-rooms, I mean).

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Mar 12, 2013 at 7:50 AM
Subject: Update/Fwd: Regarding the second letter I got from you on Friday
To: LHT Customer Service <csc@lht.co.uk>
Cc: Lars Aasen <lbf@lbf.no>, Runcorn Office <runcornoffice@taroe.org>, Info <info@tpas.org.uk>, “hv-02.kontakt” <hv-02.kontakt@mil.no>

Hi again,

I forgot to attach your mentioned second letter, from Friday.

So I attach that with this e-mail.

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Mar 12, 2013 at 7:48 AM
Subject: Regarding the second letter I got from you on Friday
To: LHT Customer Service <csc@lht.co.uk>
Cc: Lars Aasen <lbf@lbf.no>, Runcorn Office <runcornoffice@taroe.org>, Info <info@tpas.org.uk>, “hv-02.kontakt” <hv-02.kontakt@mil.no>

Hi,

on Friday, you also sent me a second letter.

(In addition to the kitchen-programme-letter).

This second letter, was about the gate.

You mention a communal gate.

But lately, there has been two communal gates, (it seems).

(I can only remember one gate, from when I moved in here).

So this is a bit strange, I think.

I didn’t get the key to gate, before I had lived here, for half a year.

And now LHT has put up a second gate it seems.

(Which hasn’t been informed about).

Also, like I told the guy in number 9, when he stood outside his door, one day, when I got back to my flat, after doing some errends.

(And he wanted to tell me how much electricity he had left, on his meter.

Because he sometimes can’t find his glasses, or something, I guess.

At least it seems like that to me since he sometimes stands like that, seemingly waiting for me, (or another neighbour), to help him, with the electricity-meter and to tell him which day it is etc., it seems).

It’s a leakage, in the Court.

And the last days, it has been snowing a bit and we’ve had minus-degrees, I think, (like we call them, in Norway).

So this mentioned leakage, has resulted in an area in the court-yard, being covered with ice.

I’m nut sure if the guy in number 9 has told you this.

So I attach digital photographs, to exlpain the mentinoned ‘stuff’.

Since no one else seems to complain about this stuff, in the Court.

Also, the lamp, (which looks odd), in the Court, which I had reported monhts ago, hasn’t been fixed.

(See attached digital photograph from today).

Regards,

Erik Ribsskog

lht mars brev 2.jpg
88K

13. mars 2013
Jeg sendte en e-post til Manpower

Gmail – RE: Store Manager – Runcorn

Erik Ribsskog
<eribsskog@gmail.com>

RE: Store Manager – Runcorn

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Mar 13, 2013 at 5:33 AM

To:
Poundworld <poundworldretailltd@manpower.co.uk>

Hi,

I would have contacted my local Manpower-branch.

But I did that in Oslo once, in 1993.

And then they didn’t really do much at all.

Just something I remebered now.

Thanks for the e-mail!

I didn’t know your office-hours were this early, by the way 🙂

But I guess you follow the time in America 🙂

Best regards,

Erik Ribsskog

On Wed, Mar 13, 2013 at 4:59 AM, Poundworld <poundworldretailltd@manpower.co.uk> wrote:

Thank you for submitting your CV to Manpower with regards to the position with Poundworld.

After careful consideration, I regret to inform you that unfortunately your application has been unsuccessful on this occasion.
Please check our website www.manpower.co.uk for more opportunities in the future, or contact your local Manpower branch who will be more than happy to assist you in your job search.
Manpower would like to thank you for taking the time to apply through us and wish you the best of luck for your future job search

Kind regards

Manpower NRC

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 25 February 2013 21:18
To: Poundworld
Subject: Store Manager – Runcorn

Hi,

I read about this vacancy on the Directgov-website.

I’ve worked as a Store Manager, in a Rimi-shop, (a grocery-chain which is owned by ICA), named Rimi Lambertseter, in Oslo, in Norway, from 1998 to 2000.

I’ve also worked as a Store Manger, at Rimi Kalbakken, in Oslo, in Norway, from 2000 to 2001.

And I’ve also worked as a Store Manager, at Rimi Langhus, in Ski, in Norway, from 2001 to 2002.

I attach my CV and hope to hear back from you!

Yours sincerely,

Erik Ribsskog

Poundworld

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13. mars 2013