april 2013 - Side 13 av 23

Er det noen som er flinke i latin? Hm

19. april 2013
Jeg sendte en ny e-post til amerikanske immigrasjons-myndigheter
Gmail – FW: Update/Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?

Erik Ribsskog
<eribsskog@gmail.com>

FW: Update/Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Apr 19, 2013 at 8:07 AM

To:
“RedressFinal, TRIP” <TRIP@tsa.dhs.gov>

Cc:
post@mfa.no

Hi,

I’ve gotten a letter from you, some years back, regarding this.

But I was hoping to also get compensation now, since I got that after the problems with goving to the Isle of Man.

I had one of those new passports, (Norwegian passports), with a built in visa.

But even if I had that, I was sent back, from the airport in Detroit, in 2005.

So this was very disapointing, that I couldn’t travel to the USA on a passport with visa in.

And after the problems with going to Isle of Man, then I remembered the Detroit-case, from 2005.

But I’ve used a lot of time on this case already.

So I’ll just send a copy of this e-mail to the Norwegian Foreign Ministry.

I don’t have the time to learn how to be an expert on US imigration at the moment, unfortunately.

I was just hoping to at least get my travel-expensed covered.

Since I think I was treated a bit unfair, to be honest.

But I don’t want to sit all day, for days, with this case.

So I’ll just think a bit more what to do with this case.

Maybe I’ll read up more later.

We’ll see.

Regards,

Erik Ribsskog

On Thu, Apr 18, 2013 at 2:33 PM, RedressFinal, TRIP <TRIP@tsa.dhs.gov> wrote:

Please know that CBP does not provide compensation to travelers who are refused entry into the United States.

The U.S. Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experience during their travel while screening at transportation hubs, such as airports and train stations, or while crossing U.S. borders. Examples of travel difficulties may include:
watch list issues
screening problems at ports of entry

situations where travelers believe they have been unfairly or incorrectly delayed, denied boarding or identified for additional screening at our nation’s transportation hubs.

DHS TRIP is part of an effort by the United States Departments of State and Homeland Security to welcome travelers while still securing our country from those who want to do us harm.

Participation in the DHS Traveler Redress Inquiry Program is voluntary. If you wish to apply, you may do so by visiting: www.dhs.gov/TRIP.

In the alternative, you may complete the appended Traveler Inquiry Form, provide your original signature, and then return it with a copy of at least one unexpired photograph-bearing government-issued travel document (e.g., driver’s license or unexpired passport) to Trip@dhs.gov or mailed to the following address:

U.S. Department of Homeland Security

Traveler Redress Inquiry Program (DHS TRIP)

601 South 12th Street, TSA-901

Arlington, VA 20598-6901

Sincerely,
DHS TRIP

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: Sunday, April 14, 2013 4:48 AM
To: LAB-HQ; Trip@dhs.gov
Cc: post@mfa.no
Subject: Update/Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?

Hi,

it isn’t only the USA who have refused me to go on holiday, for funny reasons.

This easter Isle of Man also did the same.

The difference is that I get a refund, for my ticket-expenses this time.

USA owe me around £2000 in ticket-expenses, I think.

And you should also pay like a million dollars in compensation for messing with me, I think.

Erik Ribsskog

PS.

Here is more about this:

Erik Ribsskog
<eribsskog@gmail.com>

Update/Fwd: Your booking at Adelphi Hotel

Erik Ribsskog

<eribsskog@gmail.com>

Sun, Apr 14, 2013 at 1:13 AM

To:
adelphihotel@hotmail.com

Cc:
iom.reservations@steam-packet.com, l.kennedy@easylaw.co.uk, emb.london@mfa.no, hv-02.kontakt@mil.no, enquiries@tynwald.org.im, gudmundur.einarsson@efta.int, eftacourt@eftacourt.int, Elin.BJERKEBO@efta.int, inquiries2@un.org, HRW UK <hrwuk@hrw.org>, amnestyis <amnestyis@amnesty.org>, info@sia.homeoffice.gov.uk, info@steampacketholidays.com

Hi again,

my grandmother Ingeborg, told me, (and possibly my sister Pia), in the 80’s or 90’s, that my aunt Ellen, always used to be the first of the airplane, from where she lived in Switzerland, when she went to her old home-land Norway.

And aunt Ellen didn’t have any luggage, for some reason.

So my aunt Ellen always had to go throw a horrible control, where they looked for narcotica, my grandmother said.

I guessed they must have put their fingers up both my aunt Ellens anus and vagina, to look for drugs there.

(That’s how it must have been, I guess, even if my grandmother didn’t detail it like that.

But she was shook, so I guess it must have been like that, by interperating what my grandmother said and how she looked, while she told this).

But I don’t know if these people found any drugs in my aunt Ellens vagina and anus.

My sister Pia and I visited aunt Ellen in Switzerland, in the summer of 1987, and then aunt Ellen told us that she grew a kind of mariuahna, in her garden, after planting seeds, from bird-seeds-(food)-bags.

And she sent this mild mariuana to friends in Denmark labeling it ‘herb-tea’, I remember she said, and the Danish customs always let her send the marijuana, my aunt said, probably because she’s after Løvenbalk and Danish King Christoffer II and Plantagenet, etc.

But I don’t know if the airport-control found any narcotics, in my aunts vagina and anus.

But it’s a bit relief, for me, after being the victim of this homosexual clapping, from the SIA ID-guy Moreton.

That my aunt also get sexualy harrased when she goes abroad.

So it’s isn’t only me, in my familiy, at least.

But my aunt don’t send my inheretence, after grandmother Ingeborg, who died in 2009.

Becuase my aunt has moved back to Norway now.

But I guess Ellen uses these money for narcotics.

Who knows.

Just as an update.

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sun, Apr 14, 2013 at 12:16 AM
Subject: Re: Your booking at Adelphi Hotel
To: adelphi hotel 3 star <
adelphihotel@hotmail.com>
Cc:
iom.reservations@steam-packet.com, l.kennedy@easylaw.co.uk, emb.london@mfa.no, hv-02.kontakt@mil.no, enquiries@tynwald.org.im, gudmundur.einarsson@efta.int, eftacourt@eftacourt.int,Elin.BJERKEBO@efta.int, inquiries2@un.org, HRW UK <hrwuk@hrw.org>, amnestyis <amnestyis@amnesty.org>, info@sia.homeoffice.gov.uk, info@steampacketholidays.com

Hi,

thank you for the e-mail!

I didn’t have the chance to cancel 24 hours in advance, due to that the ferry-company refused me to go with the ferry, to the Isle of Man, on the same day, that the booking was for.

This was just some silly terror-stuff, I’d say.

Two guys without uniform attacked me, after I’d passed the ferry-company security-guards.

So these weren’t really working for the ferry-company, I think.

And the captain used some gossip, as excuse, for not letting me go with the ferry.

And the guys without uniform, (but with SIA-ID’s), they, (Mr. Moreton), touched me, all over my upper-body.

It was like gay sex, I think.

I’m never going to go to the Isle of Man again.

One have to have gay sex with terrorists to go there, it seems.

I suspect the Order of St. John.

At least, my grandmother Ingeborg, (who was from Danish royalty), once told me, (in the 90’s, I think it must have been), that my aunt Ellen always was harrased when she traveled abroad.

It’s that order who mess with people who are after Plantagenet etc., I think.

Something like that.

But thanks for the e-mail.

Really I should have gotten millions of pounds in compensation, for this terror-act.

But this order also controls the lawyers, I think, so I don’t think I’m going to get a penny.

At least not a penny more than the ticket(s).

Thanks again for the e-mail!

Regards,

Erik Ribsskog

On Fri, Apr 12, 2013 at 2:36 PM, adelphi hotel 3 star <adelphihotel@hotmail.com> wrote:

Thank you for your e mail, sadly if you are a no show full price is taken had you let us know 24 hour earlier no charge would have been taken. please see booking .com contract. Yours L Carr………Adelphi

Date: Thu, 11 Apr 2013 16:02:17 +0100
Subject: Fwd: Your booking at Adelphi Hotel

From:
eribsskog@gmail.com
To:
iom.reservations@steam-packet.com

CC:
adelphihotel@hotmail.com; l.kennedy@easylaw.co.uk; emb.london@mfa.no; hv-02.kontakt@mil.no;enquiries@tynwald.org.im; gudmundur.einarsson@efta.int; eftacourt@eftacourt.int;Elin.BJERKEBO@efta.int,

Hi,

I’m refering to your letter which I recieved yesterday, (and attach a photo of).

Like you can see in the forwarded e-mail, I had also paid for a hotel-room, at Adelphi hotel, in Douglas, for around £35, for my short holiday, to Isle of Man.

It says that they don’t refund the tickets if one doesn’t use the hotel-room, so you owe me more than for the ferry-trip, I think.

Also your SIA-ID guys, who didn’t wear any uniform with your logo, they patted me all over my upper-body, in a way that was almost like homosexual sex, I think.

This was very embarrasing, and I felt Mr. Morton, (I think his name was), hands on me, for days, after this ‘near-gay-experience’, like we say, in Norway.

Do one have to be homosexual to go to a holiday in the Isle of Man?

It seems like that to me.

Who employed these ‘goons’ who seemed to me, hadn’t shaved, for a weeks, (Mr. Moreton), and the other guy hadn’t washed his hair for weeks, it seemed.

What the hell was this?

Some kind of sharia or vendetta or something?

The captain of your ferry, was just gossiping, like a woman.

He didn’t know who had sent you an e-mail, even so he refered to it.

How can people take your ferry-company serious when you listen to gossip?

This was a scandal, I think.

If this had been in America I would have gotten millions of dollars in compensation, I think.

And you only give me the money for the ticket.

I’m an earlier Store Manager and Home Defence-guy, from Norway.

This is like you disgrace the Norwegian Home Defence.

This was sickening, I think.

You should pay a lot more compensation when you mess with people like this, I think.

This was like a terrorist-act, I think.

To SIA-guys, an African woman, one captain John and a Police-officer terrorising me.

Who is behind this?

The mafia, the CIA, Al Quaida?

It’s a disgrace to the free world.

Companies should be made to pay for terrorising people like this, so to scare other companies from doing the same.

Like they do in America.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sun, Mar 31, 2013 at 3:21 AM

Subject: Fwd: Your booking at Adelphi Hotel

To:
adelphihotel@hotmail.com
Cc:
l.kennedy@easylaw.co.uk, “emb.london” <emb.london@mfa.no>, “hv-02.kontakt” <hv-02.kontakt@mil.no>

Hi,

I didn’t get on the ferry to Isle of Man, today, (Saturday), because of problems, at the Ferry-terminal.

When I went in there, two guys from SGI, (a security-company), wanted to look in my bag.

On guy was unshawen and the other guy had greasy hair.

So I thought these could have been criminals that wanted to steal my bag.

But on guy showed me his ID, and he worked for ‘SIA’ it said, and his name was Mr. Morton, (the unshaven guy), or something.

The Police was also there.

(I don’t know if the ferry company called them).

SIA was happy with me to go with the ferry.

But then the captain, (John?), told me I couldn’t go, because of something on my blog, taken out of context.

And someone had sent him a e-mail-threats, in my name, (he said).

(He had a printed e-mail there that was folded, so I don’t know who sent it).

A Police officer with number ‘8156’.

Wondered if I could close down my blog, since someone sends threatening e-mails all the time, in my name.

But there’s something called freedom of speach, isn’t it?

So I just said I could close it if I wanted to.

(But that would be to give in to terror, I think).

The Police officer told me to tell them if I knew who sent the e-mail, (in my name).

I said I’ll do that.

But that’s really their job to find out, isn’t it?

Seems the Police want’s to have a ‘cowboy-image’ and are afraid to be called nerds, and therefore don’t want to investigate e-mail-crime.

Something like this.

I used to work out at the Adelphi hotel in Liverpool, after a collegue, (Karianne), recomended this hotel for working out, (when we worked at Arvato, in the Cunard Building).

So I thought Adelphi seemed fine, at the Isle of Man.

I thought you perhaps had the same owners, (or something), you see.

I send a copy e-mail to my lawyer since someone make my life hell, by sending fake e-mails in my name.

I just thought I’d go at an Easter Holiday to Isle of Man, and have a look at the Thynwald etc, (with the viking-ship-flag), to get away a bit, since I haven’t been out of England, since 2005.

But unfortunately, due to the ferry company, this wasn’t possible.

But I didn’t want to argue, with the captain.

(After September 11th etc., I don’t think one should do that).

So I just said I would celebrated Easter at home, and left the ferry-terminal, (but I had to chat with the Police-offer, while I went out of the ‘ferry-company-area’.

Sorry that I didn’t explain earlier why I didn’t go to get the room, that I’d book.

But I thought this scene was very embarrasing, so I thought I had to go and drink some lager, before I went home.

The Police-officer also wanted to know where I lived, so I wondered a bit if Police would be on my door, when I got home, so I went and had some pints, because I had had enough embarasment for one day.

Sorry about this!

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Booking.com <customer.service@booking.com>

Date: Fri, Mar 29, 2013 at 10:43 PM

Subject: Your booking at Adelphi Hotel

To:
eribsskog@gmail.com

Thank you, Erik! Your booking is now confirmed.

Best Price Guaranteed Print

Booking number

777190006

PIN code
0307

E-mail
eribsskog@gmail.com

Booked by
Erik Ribsskog

Your reservation:

1 night, 1 room

Check-in:
Saturday, 30 March 2013

(from 12:00 – 22:00)

Check-out:
Sunday, 31 March 2013

(from 10:00 – 11:00)

Single Room

£ 29.17

VAT (20%) included
£ 5.83

Total price

£ 35

Please note: additional supplements (e.g. extra bed) are not added to this total

Change of plans? Hey, it happens.

Visit My Booking.com to edit your dates. You can also reserve parking, request a bigger bed or evenadd breakfast to your stay.

Don’t have an account? No problem. Sign-in not required!

Adelphi Hotel

Address:
15 Stanley VW Broadway
Douglas, IM2 3JA
United Kingdom

Phone:
+441624676591

E-mail:
adelphihotel@hotmail.com

Travel information:
Show directions

Room details

Guest name:

Erik Ribsskog

for max. 1 person.

Meal plan:

· Breakfast is included in the room rate.

Prepayment :

· 100 percent of the first night will be charged on the day of booking.

Cancellation policy:

· If cancelled up to 7 days before date of arrival, no fee will be charged.If cancelled up to 1 day before the date of arrival, 100 percent of the first night will be charged.If cancelled later or in case of no-show, the total price of the reservation will be charged.

Cancellation cost:

· From 29 March 2013 23:42 [CET] : GBP 35

This reservation can not be cancelled free of charge.

Hotel policies

Guest parking:

Free public parking is possible at a location nearby (reservation is not needed).

Internet:

WiFi is available in all areas and is free of charge.

Customer Service Info

Local number: 0800 376 3580

When abroad : +44 20 3320 2609

Payment

You have now confirmed and guaranteed your booking by credit card.
All payments are to be made at the hotel during your stay, unless otherwise stated in the hotel policies or in the room conditions.

Please note that your credit card may be pre-authorised prior to your arrival.

This hotel accepts the following forms of payment:

Visa, Euro/Mastercard, Maestro, Solo, Switch

Don’t Forget

You can change or cancel your booking via our online self service tool My Booking.com:
https://secure.booking.com/myreservations.html?tmpl=profile/myreservations;bn=777190006;pincode=0307

Have a great trip!

–
The Booking.com Team

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Aug 12, 2010 at 9:34 PM
Subject: Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?
To: cbp.labhq@dhs.gov
Cc: post@mfa.no

Hi,

I’m trying to find the right US Government organisation, to claim refunds for ticket-expenses, when being thrown out of the USA, for no proper/good reason.

Hope I send the e-mail to the right address this time!

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: RedressFinal, Trip <Trip@dhs.gov>
Date: Mon, Jan 4, 2010 at 3:13 PM
Subject: RE: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?
To: Erik Ribsskog <eribsskog@gmail.com>

If you have additional questions, we recommend that you contact Customs and Border Protection (CBP) directly. For general CBP inquiries, please call the Customer Service Center Monday-Friday, between 8:30 a.m. and 5:00 p.m. Eastern Time.

General Inquiries – 877-CBP-5511
International Callers – (703) 526-4200

TDD – 866-880-6582

Sincerely,

DHS TRIP

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: Monday, January 04, 2010 8:53 AM
To: RedressFinal, Trip
Cc: post@mfa.no
Subject: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?

Hi,

last year, I got a letter from US Customs and Border Protection, Maureen Dugan, Acting Executive Director, Admissibility and Passengers Program, Office of Field Operations, from May 14 2009.

I’ve thought more about this, later last year, and I’ve been in contact, with the American Embassy in Oslo.

They told me to contact you again.

Since, I can’t see that I did anything wrong, going on a flight to Detroit, even if I hadn’t booked a hotel in advance, since I had about £10.000 or 20.000 $ on my Visa-card, from my study-loan, for some studies that I had to interupt.

But then I was free to use this loan in which way I wanted to, this is normal in Norway, that one can use ones study-loan, to other purposes than studying, if conditions change, regarding ones study-situation etc., after one have received or applied for a study loan, from the Norwegian Government, like it did in my case.

So I think it is unfair, that I had to go back to Europe, since I can’t see that I have done anything wrong.

I also had to buy a new ticket, that cost more than or around 2.000 $.

I told the American Embassy in Oslo, that I’ve been using around 20.000 NOK or around 4.000 $ on airplane-tickets, to and from America.

And I wasn’t allowed in to the USA even if I’m a law abiding Norwegian citizien, who has never been denied entry more or less anywhere before.

And also, my suitcase, was delayed for one day, when I went back to Europe, and Oslo.

(Since US Homeland Security had found a lighter, in my suit-case).

So I had to stay on a hotel in Oslo, (Gardermoen), for one night, waiting for my suitcase.

And that hotel cost 1.000 NOK a night, or around 200 $.

So my expenes where around 4.200 $ for plane tickets and hotel.

And what did I get in return?

Nothing, I didn’t get to spend a single second in the USA.

So I think I should be given compensation from the US Government, for this poor treatment and travel expenses.

In addition, I’ve a lot of time, on sending you e-mails to complain about rude treatment, from US Immigration Control, on Detoit International Airport.

So I think I should be given more compansation, than just flight and hotel ticket costs.

I mentioned the figure 100.000 NOK, as a minimum, of what I think I should be compensated, for bad treatment, from the American Government.

I also know that compensations are high, in the USA, and if an American citizen had been treated like this, in eg. Norway, then ‘hell would have been loose’.

And compensations in the USA are generally high, so I don’t think 100.000 NOK or 20.000 $ is much to ask for, in compensation, considering the poor and unfair treatment I’ve received from the American Government, in connection with my flight to Detroit, in 2005, with Lufthansa, from Frankfurt.

The check for at least the mentioned amount, can be sent to:

Erik Ribsskog

Flat 3

5 Leather Lane

Liverpool

GB-L2 2AE

I’m also sending a copy of this e-mail to the Norwegian Foreign Ministry, to whom I’ve also complained about the way I was treated by the American Imigration Control in Detriot, earlier.

I hope this is alright and thank you very much in advance for you help!

Sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Oslo, IRC <osloirc@state.gov>
Date: 2010/1/4

Subject: RE: Kompansasjon for tull fra amerikanske myndigheter?
To: Erik Ribsskog <eribsskog@gmail.com>

Hei Erik,

Amerikanske ambassader er underlagt State Department, men dette virker mer som Department of Homeland Security’s område. http://www.dhs.gov/index.shtm

Med vennlig hilsen,

Information Resource Center

U.S. Embassy, Oslo

osloIRC@state.gov

21 30 85 40 (phone hours: 2-4pm)

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: Saturday, December 26, 2009 8:14 PM
To: Oslo, IRC
Subject: Kompansasjon for tull fra amerikanske myndigheter?

Hei,

tidligere iår, så fikk jeg et beklagelse-brev sendt til meg i England, hvor jeg bor nå, etter å ha blitt tullet med av amerikanske myndigheter, på flyplassen i Detroit, i 2005, og sendt tilbake til Europa, med engang jeg kom til USA, uten noen bra begrunnelse ble jeg tullet med.

Kofferten min ble også holdt tilbake, en ekstra dag, så jeg måtte bo en dag på hotell på Gardermoen.

Når jeg tenker på det nå, så var det fint å få beklagelse-brev.

Men billettene til og fra USA, kosta meg jo rundt 20.000 norske kroner.

Og 1000 kroner for hotellet på Gardermoen.

Pluss at jeg synes at jeg burde fått noe for tort og svie også.

Så 100.000 norske kroner, ville jeg ha sett på som et slags minstebeløp, å få i kompansasjon, siden kompansasjoner er så høye i USA, så hvis dette hadde skjedd med en amerikaner, så hadde jeg vel fått mange millioner.

Sjekk kan sendes til:

Erik Ribsskog

Flat 3

5 Leather Lane

Liverpool

GB-L2 2AE

Storbritannia

Med flyplass-krøll hilsen

Erik Ribsskog

Jeg sendte en ny e-post til ICO

Gmail – Acknowledgement from the Information Commissioner’s Office[Ref. RCC0494312]

Gmail

Erik Ribsskog
<eribsskog@gmail.com>

Acknowledgement from the Information Commissioner’s Office[Ref. RCC0494312]

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Apr 19, 2013 at 7:55 AM

To:
casework@ico.org.uk

Hi,

ok, that’s brilliant.

I’ll wait four or five weeks then, and see if I hear back from you.

Thank you very much for the help with this.

Best regards,

Erik Ribsskog

On Thu, Apr 18, 2013 at 2:54 PM, <casework@ico.org.uk> wrote:

PROTECT

18 April 2013

Case Review Reference Number RCC0494312

Case Reference Number ENQ0493394

Dear Mr Ribsskog

Thank you for your email of 18 April 2013.

The matters you raise will be passed to a manager in the Casework and Advice Division who should send you a detailed response within 28 days. If for some reason the manager is unable to send a full response within that timeframe, he or she will let you know what is happening and when you will receive a full response.

You will notice that there are two reference numbers at the top of this page. To explain why, ENQ0493394 relates to the enquiry you sent us about Virgin Media. RCC0494312 is a new reference number, which relates to the correspondence you sent us in relation to the way we have handled ENQ0493394.

A manager will contact you shortly.

Yours sincerely

Amy Holmes
Case Officer
First Contact Group

____________________________________________________________________

The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Information Commissioner’s Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
The Information Commissioner’s Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks.
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Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

19. april 2013

Gmail – Complaint/Fwd: [SR 1-284217844]

Gmail

Erik Ribsskog
<eribsskog@gmail.com>

Complaint/Fwd: [SR 1-284217844]

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Apr 18, 2013 at 10:33 AM

To:
Andy Long <along@farmfoods.co.uk>

Hi,

ok, I don’t want to stop eating your very good dinners, so I think I’m going to try to continue to shop in your chain.

I hope your staff doesn’t try to murder me again.

(Like it could seem to me).

I also thought you would write something like that you were now going to leave the cereal-packs in the boxes, when you display them, above the freezers, to stop the packs from falling down.

I can’t see that you’ve written something like that.

Is it because you think the packs look better when you display them without the packaging?

Farmfoods is really about frozen food, to me.

So that’s why I don’t buy all my food there.

I think you are good at frozen food, but I don’t see Farmfoods as a full-worthy alternative to e.g. Tesco, Asda or Sainsburys.

Since your really only good on frozen-food, I think.

If I’m allowed to be frank.

So that’s why I just go to your shops for the chicken-steaks.

I don’t think I’m the only custommer you have who does that.

It’s a bit strange if you try to kill me because of that, I think.

But these are modern times, I guess.

With all the terror and Al Quaida and all.

Erik Ribsskog

On Thu, Apr 18, 2013 at 9:23 AM, Andy Long <along@farmfoods.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email.

We appreciate feedback from our customers and your comments have
been noted.

Kind regards
Andy Long

Customer Services

On 17/04/2013 19:29, Erik Ribsskog wrote:

Hi,

today I shopped at Farmfoods in Walton Rd., in Kirkdale.

The brunette lesbian, (I think she must be), seemingly hid
behind a frezer and pushed to boxes of Wheetabix, down on a
freezer, as if to make a load noise, as if to scare me.

And then this cashier suddently appeared from behind that

freezer, to put the boxes up.

I’m an old Store Manager, who has worked for around 15 years, in
grocery-shops.

So I thought this was a bit strange.

It was like she terrorised the custommers on purpose, I

think.

I couldn’t see any other custommers, in the shop, when I was

there, (at around 5.40 PM, I think it was).

Perhaps this cashier has scared all the custommers away from the
shop?

I’m not sure if this was on purpose, but it seemed that way, to
me.

So I thought I should write an e-mail about this.

I have earlier written to you, since you stopped selling my
favoritte chicken-steaks, (Chicken Wiglets).

But I’ve found a new favoritte now, hot and spicy chicken
steaks, (which you sell 3 for 2 pounds).

They are much better than the chicken steaks at Sainsburys I

think.

So therefore I drop by Farmfoods, before I go to Sainsburys,
sometimes.

Just to buy this good tasting dinner.

But I didn’t like that the cashier seemingly tryed to kill me by
trying to scare me, so that I would get a heart-attack, or
something.

If that’s what she tried to do.

She didn’t want to say ‘bye’ or ‘tara’ eighter.

Only ‘see you’.

(When I said all three).

I think ‘bye’ is more polite than ‘see you’, if I’m not

mistaking.

And the cashier didn’t apologise for the load noise eighter,
when she put the cereal-boxes back up on the shelf, over the
freezer.

Maybe you should let the cereal-packs stay in the box, if the
fall down, and make a load sound, like this.

It was almost like it sounded like a bomb, now in these
terror-times.

Regards,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Mar 14, 2013 at 4:29 PM
Subject: Re: [SR 1-284217844]
To: customerservice@sainsburys.co.uk
Cc: Andy Long <along@farmfoods.co.uk>,
Victoria Duffy <Victoria.Duffy@asda.co.uk>

Hi,

I’m just back, after shopping at Farmfoods and

Sainsbury’s.

At Sainsbury’s a Securitas-guard patroled right in front

of me, when I walked in to the shop.

I thought that was almost like a provocation.

(This was your Rice Lane shop, as usual).

Also, in the self-service till, a Sainsbury-woman, (quite

big), in her 40’s, suddently started lifting on my basket,
to get to a basket, which was underneath mine.

(From the custommer before me).

I’ve seen at Asda.

At the self-service tills there.

That a sing says: ‘Always explain the intervention’.

Your staff didn’t do this.

She made me almost get a shock, I think I have to say.

This was like something that could only have happened in
Russia.

I brought my own basket back to the entrance-area, (around
where the Security-guard was).

And it was no shortage of baskets there.

So I think I have to call this a basket-case.

Why do your staff act like they’re trained in Russia?

This was like a provocation, I think.

You should learn from Asda, which are owned by Wal-Mart,
which is an American company.

Also, (unilke Asda, Tesco, etc), the self service tills

in this shop.

(Sainsbury’s Rice Lane).

They are aqwardly placed.

The carrier-bags are placed to far away from the custommers,
I think.

I think your better at own brand tinned food, than Asda.

But you just forget my complaints about your noodles, (own
brand), which tastes like dish-washing-water, I think.

(Something like this).

In your last e-mail.

There’s no excuse for ignorance, a saying, (here in the

UK), says.

But I don’t think you’ve heard that saying.

So I want to escalate all the complaints I’ve sent you,

please.

Also, your mashed potatoes, smell bad, which isn’t the case,
with Asda’s own-label mashed potatoes.

And Aldi are better at chicken-steaks, I think.

Also, you don’t have the chicken-nuggets, (own label),

which costs around 70 pence, that Tesco and Asda have.

I wanted to please escalate all the complaints I’ve sent
you, please.

Erik Ribsskog

On Thu, Mar 14, 2013 at 12:34

PM, <customerservice@sainsburys.co.uk>
wrote:

Dear

Mr Ribsskog

Thank you for your reply and

further comments. I am sorry you are unhappy
with the quality of some of our products.

We strive to provide our

customers with great quality products at all
times. I understand this has not been your
experience and I have therefore, logged your
comments on to our internal system and shared
them with the relevant departments.

We now consider this matter to be

closed and will be having no further
correspondence in regards to these matters.

Kind

regards

Jamie

Morris | Senior Customer Manager

Sainsbury’s

Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk
| 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 13.03.2013 02:57:04 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844] [SR
1-284395091] [SR 1-284658826] [SR 1-284725040] [SR
1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

also, at Christmas, your quite old femal staff

with blonde hair.

In the check-out.

(I bought so much food for Christmas that I used a
trolley and went to the manual check-out).

She had to have antennas on her, since it was
Christmas, it seemed.

She was almost crying, from this ridiculus

costume, it seemed to me.

It reminded me of when I worked as an assistant
manager, at Rimi Bjørndal, in Norway, from 1996 to
1998.

The Store Manager Kristian Kvehaugen said the
check-out-staff had to wear santa-caps.

But the Marocco-girl, in the check-out, took

her red santa head-cap of all the time.

But your staff didn’t do this.

So it was a bit like a shop from Mars, last

Christmas, I think.

Also your chicken-steaks, for £1.15, doesn’t

taste that delicous, I think.

Erik Ribsskog

On Wed, Mar 13, 2013 at

1:35 PM, <customerservice@sainsburys.co.uk>
wrote:

Thanks for your

email. We
appreciate you
taking the time to
get in touch as
your feedback is
important to us.

We want to

ensure you receive
great service, so
we need to
investigate your
query a little
further. We’ll
be back in touch
as soon as
possible.

Thanks for your

patience.

The

Customer Service
Team

Sainsbury’s

Supermarkets Ltd.

0800

636 262

www.sainsburys.co.uk

—–Original

Message—–
From: eribsskog@gmail.com
Sent:
13.03.2013
01:34:45 PM
To: customerservice@sainsburys.co.uk
Subject:
Re: Shopping
instore [SR
1-284217844]
[SR
1-284395091]
[SR
1-284658826]
[SR
1-284725040]
[SR
1-284817165]
[SR
1-284934883]
[SR
1-285127521]

Hi,

is your

head-office in
Moscow or
something?

Your reply just
look like a mess
to me.

Those higher

managers, (or
what they were),
were definetly
just standing
around.

I know what I
saw, I’m an
experienced
retail-manager,
who has worked
for almost a
lifetime in
retail.

You just invent
a reply, it
seems to me.

I have no
confidence in
you due to this.

These people

weren’t even in
uniform/work-clothes.

Even if that
isn’t isn’t
reflected in
your reply, I
think.

Also,

Sainsbury’s
low-priced
noodles, doesn’t
taste good.

And Sainsbury’s
low-priced
potato-mash
smells bad, I
think.

(I tried it

last week-end,
but I just threw
it, due to the
smell, I have to
admit).

Good luck

with the
Moscowits,
Marsians and
Gremlins.

Erik Ribsskog

Wed, Mar 13,
2013 at 12:33
PM, <customerservice@sainsburys.co.uk>
wrote:

Dear Mr Ribsskog

Thank

you for your
further email.

detailed in my
response of 2
March, your
comments have
been escalated
to me as
Senior Manager
within
Careline.

this reply I
detailed our
final response
to the
incident in
out Rice Lane
store on 14
February
relating to
the inability
to process
your card
payment.

Equallythis was
addressed in
my colleague
Katrina Dicks
reply on 4
March.

Similarly

in my reply of
2 March I
detailed the
reason our
self scan
checkouts
where not
functioning on
your visit to
the store.
Although it
may have
appeared my
colleagues in
store were
simply
standing
around, I
assure you
this was not
the case.

The

extensive
detail
provided in
each of these
responses, and
those
previously
sent by my
team, provide
our final
answer on
these points.
I hope you can
use the
information
provided and I
have explained
actions of my
colleagues in
store.

Kind regards

Stacey Canon |

Senior
Careline
Manager

Sainsbury’s

Supermarkets
Ltd | 33
Holborn,
London | EC1N
2HT
customer.service@sainsburys.co.uk
| 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD
ID:1-4P5SS0]

—–Original
Message—–
From: eribsskog@gmail.com
Sent:
08.03.2013
03:42:07 AM
To:
“Customer.Service”
<Customer.Service@sainsburys.co.uk>
Subject: Re:
Re: Re: Re:
Re: Re:
Shopping
instore [SR
1-284217844]
[SR
1-284395091]
[SR
1-284658826]
[SR
1-284725040]
[SR
1-284817165]
[SR
1-284934883]

Hi,

I’ve sent

to your
college,
Katarina Dick,
about this,
earlier this
week.

(And asked her
to escalate).

So this is
being dealt
with already,
I think I have
to say.

Regards,

Erik Ribsskog

PS.

Here is more
about this:

Hi,

ok, I

think it’s
strange that
all your
machines
doesn’t seem
to work.

It was

also a problem
with your
bank-terminal,
at this shop,
the week
before, (I
think it was).

(Like I

have discussed
with your
college Ajay
Chand, like
one can see,
in one of the
forwarded
e-mails, with
this e-mail).

bank-terminal
that refuses
to let people
pay by card,
when they have
money, on
their account.

That must

be pretty
rear, I think.

And that

this store
also have a
group of six
self-service
tills, that
doesn’t work,
the next week.

(Which I

haven’t seen
in any other
store.

And these

tills have
been around
since 2005, at
least, I
remember.

Because I

saw them that
year, at a big
Sainsbury’s in
Kensington, in
London, where
I lived for a
couple of
weeks, that
year).

So this

seems very
strange to me.

It’s like

an invasion of
Gremlins, I
think.

And how

about the
group of
higher
managers,
which were
standing in
between the
two groups of
self-service
tills, on the
mentioned
Wednesday,
(the ones who
were
monitoring me
and the other
custommers),
do you have an
explanation
for this?

Have you

had problems
with an
invasion from
Mars?

I think

it must have
been something
like this,
since there
has been so
much strange
‘stuff’ going
on in your
store.

Due to

that there
have been many
problems, I
would have
wanted to
escalate about
this, please.

It has

been so much
problems with
the
food-industry
lately, (with
the
horse-meat-scandal
etc), so I
think this
should be on a
higher level
in your
organisation.

It’s a

problem with
the whole
industry, a
lefleat I saw
today at Tesco
says.

So due to

this I want to
escalate,
please.

Erik

Ribsskog

Wed, Mar 6,
2013 at 2:51
PM, <customerservice@sainsburys.co.uk>
wrote:

Dear Mr Ribsskog

Thanks

for your email
and the
further
information
you provided.

I’msorry to learn
you’re unhappy
with our
response.

advised in our
previous
emails, if a
card if
declined in
store we’re
unable to
establish the
reason for
this. The
instruction to
decline the
card comes
direct from
the card
provider.

As I’msure you can
appreciate, we
need to act on
such requests.

The

only way to
resolve this
is to contact
your card
provider.

They’llbe able to
carry out a
full
investigation
and establish
the reason the
card was
declined.

Unfortunately,we’re unable
to do this on
your behalf.

Your

card provider
wouldn’t be
able to
provide us
with any of
this
information.

Thiswould
constitute a
breach of the
Data
Protection
Act. Your
card provider
will only be
able to
discuss this
with you.

I’msorry we’re
not able to
assist you
further.

appreciate
you’ve taken
the time to
contact us
again and hope
you’re able to
get this
resolved soon.

Kind regards

Pamela Scott |

Customer
Manager

Sainsbury’s

Supermarkets
Ltd | 33
Holborn,
London | EC1N
2HT
customer.service@sainsburys.co.uk
| 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD
ID:1-4P5SS0]

—–Original
Message—–
From: eribsskog@gmail.com
Sent:
05.03.2013
12:53:19 AM
To:
“Customer.Service”
<Customer.Service@sainsburys.co.uk>
Subject: Re:
Re: Re: Re:
Re: Shopping
instore [SR
1-284217844]
[SR
1-284395091]
[SR
1-284658826]
[SR
1-284725040]
[SR
1-284817165]

Hi,

I’ve sent

about this
complaint
earlier today,
(Monday):

Erik

Ribsskog

PS.

Here is more
about this:

Hi,

ok, I

think it’s
strange that
all your
machines
doesn’t seem
to work.

It was also a
problem with
your
bank-terminal,
at this shop,
the week
before, (I
think it was).

(Like

I have
discussed with
your college
Ajay Chand,
like one can
see, in one of
the forwarded
e-mails, with
this e-mail).

bank-terminal
that refuses
to let people
pay by card,
when they have
money, on
their account.

That

must be pretty
rear, I think.

And

that this
store also
have a group
of six
self-service
tills, that
doesn’t work,
the next week.

(Which I
haven’t seen
in any other
store.

And these
tills have
been around
since 2005, at
least, I
remember.

Because I saw
them that
year, at a big
Sainsbury’s in
Kensington, in
London, where
I lived for a
couple of
weeks, that
year).

this seems
very strange
to me.

It’s like an
invasion of
Gremlins, I
think.

And how about
the group of
higher
managers,
which were
standing in
between the
two groups of
self-service
tills, on the
mentioned
Wednesday,
(the ones who
were
monitoring me
and the other
custommers),
do you have an
explanation
for this?

Have
you had
problems with
an invasion
from Mars?

think it must
have been
something like
this, since
there has been
so much
strange
‘stuff’ going
on in your
store.

Due to that
there have
been many
problems, I
would have
wanted to
escalate about
this, please.

has been so
much problems
with the
food-industry
lately, (with
the
horse-meat-scandal
etc), so I
think this
should be on a
higher level
in your
organisation.

It’s

a problem with
the whole
industry, a
lefleat I saw
today at Tesco
says.

due to this I
want to
escalate,
please.

Erik Ribsskog

Mon, Mar 4,
2013 at 10:58
AM, <customerservice@sainsburys.co.uk>
wrote:

Dear Mr Ribsskog

Thank you for
your email
reply.

I amsorry my
colleagues
have been
unable to
resolve this
matter to your
satisfaction.

I canappreciate
your
frustration as
you have
provided us
with several
pieces of
information
about your
transaction.

I can confirm
that the
information my
colleague
Jamie and
Stacey
provided you
is correct.

When acustomer’s
payment card
is declined at
our checkouts
we are unable
to identify
why this
decision was
made. The
instruction to
refuse payment
comes from the
card provider.

I know you
understand
there is also
a merchant who
facilitates
these requests
on behalf of
your card
provider.

Iappreciate you
experience of
retail in
Norway but
unfortunately
the process
you outline
when incidents
like this
occur is not
mirrored in
our stores.

Whena card is
declined in
store we are
unable to
establish the
reason. There
can be several
factors which
can cause
this, for
example the
merchant
provider may
be down.

We would requestyou follow the
guidance
offered by my
colleagues and
contact your
card provider
for further
information.

We appreciate
you taking the
time to come
back to us and
hope the
information we
have provided
is useful.

Kind regards

Katrina Dick |
Senior
Customer
Manager

Sainsbury’sSupermarkets
Ltd | 33
Holborn,
London | EC1N
2HT
customer.service@sainsburys.co.uk
| 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

—–Original
Message—–
From: eribsskog@gmail.com
Sent:
02.03.2013
05:28:17 PM
To:
“Customer.Service”
<Customer.Service@sainsburys.co.uk>
Subject: Re:
Re: Re: Re:
Shopping
instore [SR
1-284217844]
[SR
1-284395091]
[SR
1-284658826]
[SR
1-284725040]

Hi,

like I

wrote in the
first e-mail
about this
problem.

If it was

a problem with
the
connection,
then the
bank-terminals
in Norway,
more than
twenty years
ago, wrote a
receipt, which
was almost
like a cheque,
for the
custommer to
sign.

The amount
would then
take a bit
longer time,
(a couple of
days, I think
we told the
custommers),
to be
withdrawn,
from the
custommers’
bank-accounts.

So is the

UK more than
20 years
behind Norway,
when it comes
to this?

This doesn’t
seem likely,
to me.

I wonder

if there have
been some
‘Gremlins’
here, messing
with my
account.

I think it’s
poor
custommer-service,
that you don’t
investigate
what has
happened here.

I have also
gone to
business-school,
and learned
that the
custommer is
always right.

I think

the UK is poor
on
custommer-service.

You should
learn from the
USA, I think.

doesn’t seem
you have a
custommer-service
attitude,
(towards
custommers),
here in the
UK.

Erik Ribsskog

Sat, Mar 2,
2013 at 3:40
PM, <customerservice@sainsburys.co.uk>
wrote:

Dear Mr Ribsskog

Thank

you for your
further email.

I amsorry my
colleagues
have been
unable to
resolve this
matter to your
satisfaction.

I canappreciate
your
frustration as
you have
provided us
with several
pieces of
information
about your
transaction.
As requested
your
correspondence
has been
escalated to
me.

Our

customers
experience is
important to
us. We
expect our
customers to
have the best
service
possible and
it is
disappointing
to us that
this has not
been your
experience.

my colleagues
have
explained,
when a
customer’s
payment card
is declined at
our checkouts
we are unable
to identify
why this
decision was
made. The
instruction to
refuse payment
comes from the
card provider.

know you
understand
there is also
a merchant who
facilitates
these requests
on behalf of
your card
provider.

Iappreciate you
experience of
retail in
Norway but
unfortunately
the process
you outline
when incidents
like this
occur is not
mirrored in
our stores.

you mention
your card was
then accepted
on the second
attempt, it
may be there
was a
temporary
error with the
connection
from your card
supplier. To
this end we
would request
you follow the
guidance
offered by my
colleagues and
contact your
card provider
for further
information.

appreciate
this was not
the answer you
were hoping
for but I must
stress that my
colleagues
have guided
you correctly
through all
stages of your
contact with
us. I
hope you can
speak with you
banking group
and source the
answer you
require.

appreciate you
taking the
time to get in
touch.

Kind regards

Stacey Cannon |

Careline
Manager

Sainsbury’s

Supermarkets
Ltd | 33
Holborn,
London | EC1N
2HT
customer.service@sainsburys.co.uk
| 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD
ID:1-4P5SS0]

—–Original
Message—–
From: eribsskog@gmail.com
Sent:
01.03.2013
04:50:16 PM
To:
“Customer.Service”
<Customer.Service@sainsburys.co.uk>
Subject: Re:
Re: Re:
Shopping
instore [SR
1-284217844]
[SR
1-284395091]
[SR
1-284658826]

Hi,

thank you

for your
e-mail!

I think that
since this was
something that
happened, in
your store,
then you have
a
responsibility,
to help
finding out
what has
happened.

I think it’s
poor
custommer-support,
that I have to
go in the
bank, and ask
them, what has
happened.

I’ve sent you
the recepts
and all, so
this is
something you
could find
out, I think.

You are

just being
lazy here, it
seems to me.

Dear I ask to
get this
escalated
again?

Regards,

Erik Ribsskog

Fri, Mar 1,
2013 at 3:06
PM, <customerservice@sainsburys.co.uk>
wrote:

Dear Mr Ribsskog

Thank you for

your further
email.

I amsorry you are
unhappy with
my colleagues’
previous
responses.

I have looked

into this
matter and I
can confirm
that the
information my
colleagues’
gave you is
correct.

Whena card is
declined in
store we are
unable to
establish the
reason. There
can be several
factors which
can cause
this, for
example the
merchant
provider may
be down.

my colleagues
have advised,
the only way
to establish
what went
wrong would be
to contact
your card
provider
directly as we
would not be
able to offer
any further
assistance
with this
matter.

hope this
information is
useful to you
and we look
forward to
seeing you in
store again
soon
.

Kind regards

Jamie Morris |

Senior
Customer
Manager

Sainsbury’s

Supermarkets
Ltd | 33
Holborn,
London | EC1N
2HT
customer.service@sainsburys.co.uk
| 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD
ID:1-4P5SS0]

—–Original
Message—–
From: eribsskog@gmail.com
Sent:
28.02.2013
12:27:46 AM
To:
“Customer.Service”
<Customer.Service@sainsburys.co.uk>
Subject: Re:
Re: Shopping
instore [SR
1-284217844]
[SR
1-284395091]

Hi,

I’ve

worked as a
store manager
myself in
Norway.

And if I had
gotten a
complaint like
that, I would
have called
the company
which runs the
bank-terminals,
and asked them
what the
problem was.

So this

wasn’t good
custommer-support,
I think.

Can I escalate
this to your
line-manager,
please?

Erik Ribsskog

Wed, Feb 27,
2013 at 9:38
PM, <customerservice@sainsburys.co.uk>
wrote:

Dear Mr Ribsskog

Thanks for your

email and
further
comments
relating to
your recent
enquiry.

I’ve contacted

the Rice lane
store and
discussed this
with
NicolaEdwards, the
Customer
Services Desk.

She’sasked me to
send her
apologies and
was
disappointed
to hear of
your
experience.

She’sadvised when a
card is
declined in
store we
aren’t able to
establish the
reason.

Therecan be several
factors which
can cause this
for example
the merchant
provider may
be down.

appreciate the
time you have
taken to
contact us and
I hope this
information is
helpful.

Kind regards

Ajay Chand |

Customer
Manager

Sainsbury’s

Supermarkets
Ltd | 33
Holborn,
London | EC1N
2HT
customer.service@sainsburys.co.uk
| 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD
ID:1-4P5SS0]

—–Original
Message—–
From: eribsskog@gmail.com
Sent:
23.02.2013
04:27:35 PM
To:
“Customer.Service”
<Customer.Service@sainsburys.co.uk>
Subject: Re:
Shopping
instore [SR
1-284217844]

Hi,

thank you

for your
e-mail!

I don’t think
it could have
been the
card-provider,
that the
problem was
with.

Because like
one can see,
on the
recepits, that
I attach
copies of.

The card
worked again,
a minute after
if first had
been refused.

So it was

just a
temporarely
problem, it
seems.

But like I
wrote to you
earlier, I’ve
worked full
time, as a
cashier, for
almost a year,
at OBS
Triaden, in
Norway.

And this

was in
1990/91.

But we had
bank-terminals,
in every other
till.

And even

20 years ago,
this didn’t
happen.

If the bank
terminals were
off-line, then
the custommer
was told to
sign a
recepit, and
this was then
like a cheque,
more or less.

So I think
it’s to bad,
that this
worked in
Norway, 20
years ago.

But it doesn’t
work in the
UK, today.

I know

there is a
company,
in-between you
and the banks.

(I know,

because I’ve
also worked as
a retail
manager in
Norway, for
ten years, in
the
Rimi-chain,
owned by ICA).

So I

think it could
be some
‘Gremlins’
there perhaps.

This

company was
called ‘Bank
Accept’, (or
something), in
Norway.

You

probably have
an equivalent,
(to Bank
Accept), here
in the UK.

So I send
again about
this.

Perhaps you
could escalate
this to your
line-manager.

Erik Ribsskog

Sat, Feb 23,
2013 at 4:15
PM, <customerservice@sainsburys.co.uk>
wrote:

Dear Mr Erik

Ribsskog

Thanks

for your
email.

I’msorry your
visa card
payment was
refused at our
Rice Lane
store on your
recent visit.

Iunderstand
your
disappointment
as there was
enough money
in your bank.

We are not
aware of any
faults with
our card
machines at
the minute.

I canonly recommend
that you
contact your
card provider.

We
appreciate you
taking the
time to get in
touch and make
us aware of
this and hope
to see you in
store soon.

Kind regards

Daniel Carr |

Customer
Manager

Sainsbury’s

Supermarkets
Ltd | 33
Holborn,
London | EC1N
2HT
customer.service@sainsburys.co.uk
| 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD
ID:1-4P5SS0]

—–Original
Message—–
From: eribsskog@gmail.com
Sent:
19.02.2013
03:24:16 PM
To:
“Customer.Service”
<Customer.Service@sainsburys.co.uk>
Subject:
Shopping
instore

The
following
comments have
been made:

Full
Name: Erik
Ribsskog

Email:
eribsskog@gmail.com

Telephone:

Subject:
Complaint

User’s
Comments: I
was in your
supermarket,
in Rice Lane,
in Liverpool,
on Saturday,
(14/2).

My
visa card
payment was
first refused,
even if there
was enough
money, on the
account.

I
haven’t
experienced
this before.

(Even
if I’ve worked
for almost a
lifetime, in
retail, in
Norway).

Do
you need the
recepit-number
etc., to
investigate
this?
Regards,

Erik
Ribsskog

Address:

Nectar
Card Number:

Order/Reference
Number:

Delivery
Date:
QUALITY

Store
Name:

Purchase
Date:

Product
Name and/or
barcode
number:

Other
codes (batch;
be; supplier):

AVAILABILITY

Product
Name and/or
barcode
number:

Store
Name:

Incident
Date:
GENERAL
INFORMATION

Store
Name:

Purchase
Date:

Product
Name and/or
barcode
number:

Other
codes(batch;
bbe;
supplier):

Reference:
CTU-1361287453578-393

**********************************************************************
Visit

www.sainsburys.co.ukfor food and
drink
inspiration,
financial
services, TVs,
laptops, home
and garden and
much more, or
to buy
groceries
online. You
can live well
for less than
you thought at
Sainsbury’s
based on price
perception
data.

Don’t
print this
email unless
you really
need to; think
of the
environment
and save a
tree!

This
email and any
files
transmitted
with it are
confidential
and intended
solely for the
use of the
individual or
entity to whom
they are
addressed.
If
you have
received this
email in error
please notify
the system
manager (
postmaster@sainsburys.co.uk).

This
footnote also
confirms that
this email
message has
been swept for
the presence
of computer
viruses, but
does not
warrant that
the message is
virus free.

Email
sent to
Sainsbury’s
systems may be
monitored by
the company.

J
Sainsbury plc
(185647
England)
Sainsbury’s
Supermarkets
Limited
(3261722
England)

Registered
Offices:
33
Holborn
London
EC1N 2HT
**********************************************************************

Regards

—
Andy Long
Farmfoods Limited
Office: 0121 700 7160

Jeg sendte en ny e-post til ICO

Gmail – Response from the Information Commissioner’s Office[Ref. ENQ0493394]

Gmail

Erik Ribsskog
<eribsskog@gmail.com>

Response from the Information Commissioner’s Office[Ref. ENQ0493394]

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Apr 18, 2013 at 9:40 AM

To:
casework@ico.org.uk

Hi,

thank you for your e-mail.

I think it’s no doubt that the Virgin-engineer could have come across personal information, about me, when he sat down, in front of my computer.

And this guy didn’t seem reliable, to me.

Since he both drilled an extra hole in the wall, and he also distroyed my printer, when he sat down, on my chair.

Because he acted like he was Charlie Chaplin, and fell down, from the chair, and distroyed the printer.

Even if this was young engineer.

And an engineer should understand how to sit on a chair.

So I think he broke my printer on purpuse.

And then I think he also could have drilled the extra hole, in the wall, on purpose.

This is not the kind of people, that I want, to sit in front of my computer.

It’s a PC, that means Personal Computer.

And I could have had personal information on it.

I scan documents, and people in general have a lot of information, on their computers.

And this engineer was very good at computing, so who knows what he did, on my computer.

I didn’t like monitor him, I tried to be a bit laid-back.

And it was also two other Virgin-staff here, that day.

The Virgin-staff who didn’t have an apointment, was here the next day.

And that was a fourth Virgin-guy.

So you have mixed up two of the Virgin-guys.

It wasn’t the one who didn’t have an apointment, who looked at my computer.

Those were two different guys.

And even a fifth guy, turned up, the next week.

So Virgin sendt five engineers here, to install a broadband-line.

And it took them about a week, to finish the job.

And a broadband-line isn’t that spectacular, these days.

In 2006, BT used one engineer, and only one visit, (that lasted a couple of hours, I think it was), to install a broadband-line, when I lived in Mandeville St.

So this that Virgin needs five guys to install a broadband-line, (when BT only needs one guy).

It’s makes me wonder if Virgin are trying to terrorise me, or something.

Hm.

And this is the year 2013.

It’s not the year 1913.

And still Virgin doesn’t have an e-mail-address.

A company which sells broadband-lines that doesn’t have an e-mail address.

And the same with Ofcom.

Are you sure you don’t have these e-mail-addresses.

When I worked as a Store Manger, in Norway, I had a book with phone-numbers, for other organisations, in the retail-business.

Don’t you at ICO have a list, where you have e-mail-addresses, etc.

Is it ok that I don’t write to Virgin, since they don’t have an e-mail-address?

Also, in my last e-mail, I asked you if you could please escalate this case, to your line-manager.

Even the Virgin-guy who went here without an apointment could have seen personal information.

What if I had had a girl-friend, and had a picture of her naked, was on the screen, and the computer was on.

Or a love-letter had been laying on the table?

That would have been personal information, I think.

So I wonder if that Virgin-guys go to your flat, without an apointment, is a breach of ones Data Protection-rights.

(Norwegian: ‘personvern’).

And shouldn’t Ofcom and Virgin have e-mails-addresses?

They can’t say they don’t understand the new IT-technology.

Because these are IT-organisations, I’d say.

So this is a cause of concern, I think, that these organisations doesn’t have e-mail addresses.

Could you please escalate this case to your line-manager.

So I could get a second opinion about this, please.

Thanks in advance for the help with this!

Best regards,

Erik Ribsskog

On Thu, Apr 18, 2013 at 9:18 AM, <casework@ico.org.uk> wrote:

PROTECT

18 April 2013

Case Reference Number ENQ0493394

Dear Mr Ribsskog

Thank you for your further correspondence dated 11 April 2013.

I understand from your correspondence that you are concerned that a Virgin engineer who attended your properly did so without an appointment, and that this engineer also looked at your PC.

As I have outlined in my previous emails, the engineer attending your property without an appointment would not be covered by the Data Protection Act 1998 (DPA). As such, it is not a matter that this office can address.

The DPA is specifically concerned with ‘personal data’, and gives certain rights to individuals regarding their personal data. It also states that data controllers, (organisations who process and control personal data), shall process personal data in line with eight principles of good information handling.

In your latest email you now also mention that the engineer ‘looked’ at your computer, but you do not give any further information. If he simply saw what was on your screen whilst he was in your property then this would not be a concern under the DPA.

If he processed, (used, disclosed, edited, deleted etc), personal data contained in files on your computer, then he would have needed to do this in line with the provisions of the DPA. In particular, in line with the first principle, which states that personal data must be processed fairly and lawfully and with respect to one of the conditions outlined in the Act.

In practise this means that at the point an organisation collects personal data from an individual, it needs to give ‘fair processing’ information to the individual concerned about how their data is going to be used. This is often given in the form of a ‘Privacy Notice’ (a written statement).

If the engineer did process files on your computer which contained your personal data, and you did not receive any fair processing information then this could potentially be a concern in relation to the DPA.

If you believe that this is the case, you should, in the first instance, write to the organisation directly and outline your concerns. Keep copies of any letters you send together with any replies you receive.

If, having raised these issues in writing with the organisation, you still have concerns about their compliance with the DPA, you may then wish to make a complaint to us for assessment. During this assessment process we would determine whether it is likely or unlikely that the organisation complied with the DPA in relation to this issue.

For us to be able to consider a complaint we would need you to provide us with a completed complaint form (which can be found through the link below), a copy of your complaint to the organisation and their response (if they have responded), and a copy of any other relevant information, eg evidence that the incident occurred and a copy of any privacy notices you received.

http://www.ico.org.uk/complaints/handling

Unfortunately I am not able to provide you with specific contact information form Virgin or Ofcom, as this is not within the remit of our office. I have again provided the links to the contact pages of their websites.

http://www.ofcom.org.uk/contact-us/

https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=ESCALATION_REQUEST

If you are unhappy with the service you have received from us, you can make a complaint to us using our ‘Case review and service complaints form’. I have included a link to information on our website about how to complain, the complaints form can be found on this page.

http://www.ico.gov.uk/complaints/satisfied_with_our_service/complaints_and_compliments.aspx

I hope this information is of assistance to you. For more information please contact our helpline on 0303 123 1113.

Yours sincerely

Amy Holmes
Case Officer
First Contact Group

____________________________________________________________________

The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

18. april 2013

Jeg fortsetter å søke jobber. Denne gang som Head of Web Design

Gmail – eribsskog@gmail.com – CWJobs.co.uk – Applicant details for Head of Web Design – HTML, CSS, Dreamweaver, Photoshop- URGENT – MEH 21522

Gmail

Erik Ribsskog
<eribsskog@gmail.com>

eribsskog@gmail.com – CWJobs.co.uk – Applicant details for Head of Web Design – HTML, CSS, Dreamweaver, Photoshop- URGENT – MEH 21522

cwjobs@cwjobsmail.co.uk

<cwjobs@cwjobsmail.co.uk>

Wed, Apr 17, 2013 at 9:45 PM

Reply-To:
eribsskog@gmail.com

To:
melissah.21738.cwj@oscarassociates.aplitrak.com

Cc:
eribsskog@gmail.com

Advertise Now

Buy Job Packs

NEW APPLICATION CONFIRMATION

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The following candidate has applied online for the position: Head of Web Design – HTML, CSS, Dreamweaver, Photoshop- URGENT.

Candidate email address: eribsskog@gmail.com.

Candidate’s comments:

Hi,

I read about this vacancy on CW Jobs, and I wanted to please apply for this job.

I have been working with HTML since around 1996, when I did some HTML-work for the Conservative Party, in Norway, after my mate from business-school, (Data and Information Management-line), Magne Winnem, brought a diskette with those web-pages home to me, to have a look at. I’ve also later learned more about HTML when I studied at Oslo University College, from 2002 to 2004, and I’ve made a lot of web-sites, using HTML, since the late 90’s, (when I started making my first simple website, and then the websites have gradually been a bit more advanced, especially after 2010).

I started using CSS around 2011, and I have two online websites which I’ve used CSS on, that’s [url removed] and [url removed]

I’ve also registered an online account, with Photoshop, earlier this year, and have tested their website a bit, since I was a bit curious about this programme, (since I really have used Paint mostly myself, after my sister and nephew visited me, (together with my sisters friend Siv and her young son Dennis), for Christmas, when I studied at University of Sunderland, in 2004/05. My sister didn’t have the internet so my nephew Daniel was an expert on the programme Paint, since they had a laptop, in Oslo, but not an internet-line, so my nephew spent many hours using paint, on my computer, this holiday, and after this holiday I have been a bit curious about Paint, and have mostly used that programme, to work with pictures in, (when I’ve done web-design).

I attach my CV and hope to hear back from you!

Yours sincerely,

Erik Ribsskog

I confirm that I am eligible to live and work in the UK

If the candidate has supplied a CV it will be attached to this email.

Please provide your feedback to eribsskog@gmail.com.

Thank you for advertising on CWJobs.

Totaljobs Group
Holden House, 57 Rathbone Place, London W1T 1JU
Registered in England & Wales under company number 04269861

eribsskog_170420130945.doc
38K

17. april 2013

Jeg sendte en e-post til Farmfoods

Gmail – Complaint/Fwd: [SR 1-284217844]

Gmail

Erik Ribsskog
<eribsskog@gmail.com>

Complaint/Fwd: [SR 1-284217844]

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Apr 17, 2013 at 7:29 PM

To:
along@farmfoods.co.uk

Cc:
customerservice@sainsburys.co.uk

Hi,

today I shopped at Farmfoods in Walton Rd., in Kirkdale.

The brunette lesbian, (I think she must be), seemingly hid behind a frezer and pushed to boxes of Wheetabix, down on a freezer, as if to make a load noise, as if to scare me.

And then this cashier suddently appeared from behind that freezer, to put the boxes up.

I’m an old Store Manager, who has worked for around 15 years, in grocery-shops.

So I thought this was a bit strange.

It was like she terrorised the custommers on purpose, I think.

I couldn’t see any other custommers, in the shop, when I was there, (at around 5.40 PM, I think it was).

Perhaps this cashier has scared all the custommers away from the shop?

I’m not sure if this was on purpose, but it seemed that way, to me.

So I thought I should write an e-mail about this.

I have earlier written to you, since you stopped selling my favoritte chicken-steaks, (Chicken Wiglets).

But I’ve found a new favoritte now, hot and spicy chicken steaks, (which you sell 3 for 2 pounds).

They are much better than the chicken steaks at Sainsburys I think.

So therefore I drop by Farmfoods, before I go to Sainsburys, sometimes.

Just to buy this good tasting dinner.

But I didn’t like that the cashier seemingly tryed to kill me by trying to scare me, so that I would get a heart-attack, or something.

If that’s what she tried to do.

She didn’t want to say ‘bye’ or ‘tara’ eighter.

Only ‘see you’.

(When I said all three).

I think ‘bye’ is more polite than ‘see you’, if I’m not mistaking.

And the cashier didn’t apologise for the load noise eighter, when she put the cereal-boxes back up on the shelf, over the freezer.

Maybe you should let the cereal-packs stay in the box, if the fall down, and make a load sound, like this.

It was almost like it sounded like a bomb, now in these terror-times.

Regards,

Erik Ribsskog

———- Forwarded message ———-

Hi,

I’m just back, after shopping at Farmfoods and Sainsbury’s.

At Sainsbury’s a Securitas-guard patroled right in front of me, when I walked in to the shop.

I thought that was almost like a provocation.

(This was your Rice Lane shop, as usual).

Also, in the self-service till, a Sainsbury-woman, (quite big), in her 40’s, suddently started lifting on my basket, to get to a basket, which was underneath mine.

(From the custommer before me).

I’ve seen at Asda.

At the self-service tills there.

That a sing says: ‘Always explain the intervention’.

Your staff didn’t do this.

She made me almost get a shock, I think I have to say.

This was like something that could only have happened in Russia.

I brought my own basket back to the entrance-area, (around where the Security-guard was).

And it was no shortage of baskets there.

So I think I have to call this a basket-case.

Why do your staff act like they’re trained in Russia?

This was like a provocation, I think.

You should learn from Asda, which are owned by Wal-Mart, which is an American company.

Also, (unilke Asda, Tesco, etc), the self service tills in this shop.

(Sainsbury’s Rice Lane).

They are aqwardly placed.

The carrier-bags are placed to far away from the custommers, I think.

I think your better at own brand tinned food, than Asda.

But you just forget my complaints about your noodles, (own brand), which tastes like dish-washing-water, I think.

(Something like this).

In your last e-mail.

There’s no excuse for ignorance, a saying, (here in the UK), says.

But I don’t think you’ve heard that saying.

So I want to escalate all the complaints I’ve sent you, please.

Also, your mashed potatoes, smell bad, which isn’t the case, with Asda’s own-label mashed potatoes.

And Aldi are better at chicken-steaks, I think.

Also, you don’t have the chicken-nuggets, (own label), which costs around 70 pence, that Tesco and Asda have.

I wanted to please escalate all the complaints I’ve sent you, please.

Erik Ribsskog

On Thu, Mar 14, 2013 at 12:34 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your reply and further comments. I am sorry you are unhappy with the quality of some of our products.

We strive to provide our customers with great quality products at all times. I understand this has not been your experience and I have therefore, logged your comments on to our internal system and shared them with the relevant departments.

We now consider this matter to be closed and will be having no further correspondence in regards to these matters.

Kind regards

Jamie Morris | Senior Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 13.03.2013 02:57:04 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

also, at Christmas, your quite old femal staff with blonde hair.

In the check-out.

(I bought so much food for Christmas that I used a trolley and went to the manual check-out).

She had to have antennas on her, since it was Christmas, it seemed.

She was almost crying, from this ridiculus costume, it seemed to me.

It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.

The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.

But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.

But your staff didn’t do this.

So it was a bit like a shop from Mars, last Christmas, I think.

Also your chicken-steaks, for £1.15, doesn’t taste that delicous, I think.

Erik Ribsskog

On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:

Thanks for your email. We appreciate you taking the time to get in touch as your feedback is important to us.

We want to ensure you receive great service, so we need to investigate your query a little further. We’ll be back in touch as soon as possible.

Thanks for your patience.

The Customer Service Team

Sainsbury’s Supermarkets Ltd.

0800 636 262

www.sainsburys.co.uk

—–Original Message—–
From: eribsskog@gmail.com

Sent: 13.03.2013 01:34:45 PM
To: customerservice@sainsburys.co.uk
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

is your head-office in Moscow or something?

Your reply just look like a mess to me.

Those higher managers, (or what they were), were definetly just standing around.

I know what I saw, I’m an experienced retail-manager, who has worked for almost a lifetime in retail.

You just invent a reply, it seems to me.

I have no confidence in you due to this.

These people weren’t even in uniform/work-clothes.

Even if that isn’t isn’t reflected in your reply, I think.

Also, Sainsbury’s low-priced noodles, doesn’t taste good.

And Sainsbury’s low-priced potato-mash smells bad, I think.

(I tried it last week-end, but I just threw it, due to the smell, I have to admit).

Good luck with the Moscowits, Marsians and Gremlins.

Erik Ribsskog

On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email.

As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.

In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment. Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.

Kind regards

Stacey Canon | Senior Careline Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 08.03.2013 03:42:07 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

Hi,

I’ve sent to your college, Katarina Dick, about this, earlier this week.

(And asked her to escalate).

So this is being dealt with already, I think I have to say.

Regards,

Erik Ribsskog

PS.

Here is more about this:

Hi,

ok, I think it’s strange that all your machines doesn’t seem to work.

It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

A bank-terminal that refuses to let people pay by card, when they have money, on their account.

That must be pretty rear, I think.

And that this store also have a group of six self-service tills, that doesn’t work, the next week.

(Which I haven’t seen in any other store.

And these tills have been around since 2005, at least, I remember.

Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

So this seems very strange to me.

It’s like an invasion of Gremlins, I think.

And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

Due to that there have been many problems, I would have wanted to escalate about this, please.

It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

So due to this I want to escalate, please.

Erik Ribsskog

On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email and the further information you provided. I’m sorry to learn you’re unhappy with our response.

As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this. The instruction to decline the card comes direct from the card provider. As I’m sure you can appreciate, we need to act on such requests.

The only way to resolve this is to contact your card provider. They’ll be able to carry out a full investigation and establish the reason the card was declined. Unfortunately, we’re unable to do this on your behalf.

Your card provider wouldn’t be able to provide us with any of this information. This would constitute a breach of the Data Protection Act. Your card provider will only be able to discuss this with you. I’m sorry we’re not able to assist you further.

We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

Kind regards

Pamela Scott | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 05.03.2013 12:53:19 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

Hi,

I’ve sent about this complaint earlier today, (Monday):

Erik Ribsskog

PS.

Here is more about this:

Hi,

ok, I think it’s strange that all your machines doesn’t seem to work.

It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

A bank-terminal that refuses to let people pay by card, when they have money, on their account.

That must be pretty rear, I think.

And that this store also have a group of six self-service tills, that doesn’t work, the next week.

(Which I haven’t seen in any other store.

And these tills have been around since 2005, at least, I remember.

Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

So this seems very strange to me.

It’s like an invasion of Gremlins, I think.

And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

Due to that there have been many problems, I would have wanted to escalate about this, please.

It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

So due to this I want to escalate, please.

Erik Ribsskog

On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your email reply. I am sorry my colleagues have been unable to resolve this matter to your satisfaction. I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

I can confirm that the information my colleague Jamie and Stacey provided you is correct. When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made. The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider. I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down. We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
We appreciate you taking the time to come back to us and hope the information we have provided is useful.

Kind regards

—–Original Message—–
From: eribsskog@gmail.com
Sent: 02.03.2013 05:28:17 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

Hi,

like I wrote in the first e-mail about this problem.

If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.

The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.

So is the UK more than 20 years behind Norway, when it comes to this?

This doesn’t seem likely, to me.

I wonder if there have been some ‘Gremlins’ here, messing with my account.

I think it’s poor custommer-service, that you don’t investigate what has happened here.

I have also gone to business-school, and learned that the custommer is always right.

I think the UK is poor on custommer-service.

You should learn from the USA, I think.

It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.

Erik Ribsskog

On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email. I am sorry my colleagues have been unable to resolve this matter to your satisfaction. I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

Our customers experience is important to us. We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made. The instruction to refuse payment comes from the card provider.

As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us. I hope you can speak with you banking group and source the answer you require.

I appreciate you taking the time to get in touch.

Kind regards

Stacey Cannon | Careline Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 01.03.2013 04:50:16 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

Hi,

thank you for your e-mail!

I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.

I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.

I’ve sent you the recepts and all, so this is something you could find out, I think.

You are just being lazy here, it seems to me.

Dear I ask to get this escalated again?

Regards,

Erik Ribsskog

On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email. I am sorry you are unhappy with my colleagues’ previous responses.

I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct. When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.

As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

I hope this information is useful to you and we look forward to seeing you in store again soon.

Kind regards

Jamie Morris | Senior Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 28.02.2013 12:27:46 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

Hi,

I’ve worked as a store manager myself in Norway.

And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

So this wasn’t good custommer-support, I think.

Can I escalate this to your line-manager, please?

Erik Ribsskog

On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email and further comments relating to your recent enquiry.

I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk. She’s asked me to send her apologies and was disappointed to hear of your experience. She’s advised when a card is declined in store we aren’t able to establish the reason. There can be several factors which can cause this for example the merchant provider may be down.

I appreciate the time you have taken to contact us and I hope this information is helpful.

Kind regards

Ajay Chand | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 23.02.2013 04:27:35 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844]

Hi,

thank you for your e-mail!

I don’t think it could have been the card-provider, that the problem was with.

Because like one can see, on the recepits, that I attach copies of.

The card worked again, a minute after if first had been refused.

So it was just a temporarely problem, it seems.

But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

And this was in 1990/91.

But we had bank-terminals, in every other till.

And even 20 years ago, this didn’t happen.

If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.

So I think it’s to bad, that this worked in Norway, 20 years ago.

But it doesn’t work in the UK, today.

I know there is a company, in-between you and the banks.

(I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

So I think it could be some ‘Gremlins’ there perhaps.

This company was called ‘Bank Accept’, (or something), in Norway.

You probably have an equivalent, (to Bank Accept), here in the UK.

So I send again about this.

Perhaps you could escalate this to your line-manager.

Erik Ribsskog

On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Erik Ribsskog

Thanks for your email. I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit. I understand your disappointment as there was enough money in your bank.

We are not aware of any faults with our card machines at the minute. I can only recommend that you contact your card provider.

We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

Kind regards

Daniel Carr | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 19.02.2013 03:24:16 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Shopping instore

The following comments have been made:
Full Name: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone:
Subject: Complaint
User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
My visa card payment was first refused, even if there was enough money, on the account.
I haven’t experienced this before.
(Even if I’ve worked for almost a lifetime, in retail, in Norway).
Do you need the recepit-number etc., to investigate this?
Regards,
Erik Ribsskog
Address:
Nectar Card Number:
Order/Reference Number:
Delivery Date:
QUALITY
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes (batch; be; supplier):
AVAILABILITY
Product Name and/or barcode number:
Store Name:
Incident Date:
GENERAL INFORMATION
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes(batch; bbe; supplier):
Reference: CTU-1361287453578-393

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17. april 2013

Jeg sendte en ny e-post til Twitter

Gmail – #8174852 Twitter Support: update on “Offensive content – Arne_Treholt”

Erik Ribsskog
<eribsskog@gmail.com>

#8174852 Twitter Support: update on “Offensive content – Arne_Treholt”

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Apr 17, 2013 at 4:47 PM

To:
Twitter Support <support+id8174852@twitter.zendesk.com>

Hi Mr. Fisher,

you always seems to never accept my comlaints.

So I wonder if I could please this get this escalated to your line-manager.

Regards,

Erik Ribsskog

On Wed, Apr 17, 2013 at 2:02 PM, SamuelFisher <notifications-support@twitter.zendesk.com> wrote:

##- Please type your reply above this line -##

SamuelFisher, Apr 17 06:02 am (PDT): Hello,
While we understand your frustration, the reported behavior is not in violation of the Twitter Rules (http://twitter.com/rules).
Here are some quick tips to help you with your situation:

• Do not respond to the user. We have found that responding to someone who is intentionally attempting to aggravate you or others encourages them to continue their behavior.
• Block the user. You can block the user using the blocking feature described here: https://support.twitter.com/entries/117063
• Learn more about how to deal with abusive users: https://support.twitter.com/articles/15794
• Learn how to flag inappropriate media here: https://support.twitter.com/articles/20069937

As a policy, we do not mediate content and we do not intervene in disputes between users. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.
If someone feels personally threatened, or if you believe the content you are reporting is prohibited in your local jurisdiction, please contact your local authorities with the information you provided to us. You can point local law enforcement to our Law Enforcement Guidelines here: https://support.twitter.com/articles/41949.
Please let us know if you believe the behavior has escalated or otherwise violates our rules.
Thanks,
SamuelFisher
Twitter Trust & Safety

johncons, Mar 16 01:07 pm (PDT): How can we help?: Offensive content
Reported user: @Arne_Treholt
Offensive Tweet: https://twitter.com/Arne_Treholt/status/306214906494058497
Text of Tweet: @johncons imgur.com/gallery/4ix4I Er det du som legger ut bilder fra Russland? Fint. Jeg har vært i den byen selv.
Tweet time: Feb 26 2013 01:31:37 via web

Offensive Tweet: https://twitter.com/Arne_Treholt/status/306215220735520768
Text of Tweet: @johncons Bu Bertelsmann, bu! imgur.com/gallery/4ix4I
Tweet time: Feb 26 2013 01:32:52 via web
What are you reporting?: This user keeps sending me @replies and I don’t want to receive them.
Blocked user(s): Yes
How long ago did this begin?: About a month ago
How many times has this happened?: Only once, (but this is a new account which seems dedicated to attacking me).
I’ve sent you around one hundred similar reports lately.
This seems organised.
Further description of problem: Your user insunates that I’m some grumpy Russian guy.
This is very offensive and inpolite, I think.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com

Message-Id:E37P8KK0_516e9d5647487_36df63306c38808d6_sprut

17. april 2013

Måned: april 2013

Er det noen som er flinke i latin? Hm

Jeg sendte en ny e-post til amerikanske immigrasjons-myndigheter

Room details

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Cancellation cost:

Hotel policies

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Customer Service Info

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This hotel accepts the following forms of payment:

Jeg sendte en ny e-post til ICO

Jeg sendte en ny e-post til Farmfoods

Jeg sendte en ny e-post til ICO

Nå har jeg funnet en ny metode, for å lage label-ene, på Posegodt. Istedet for å skrive teksten, på en tegning, så skriver jeg nå teksten direkte på nettsiden, (så blir det enklere å gjøre endringer, osv.)

Jeg fortsetter å søke jobber. Denne gang som Head of Web Design

Jeg sendte en e-post til Farmfoods

Nå dukka det opp en kjempeordre på Isbre Mint her. Det var artig. Det er nok liv laga for Posegodt, hvis det skal begynne å dukke opp sånne ordre

Jeg sendte en ny e-post til Twitter