Update/Fwd: Complaint/feedback
Erik Ribsskog
To: LHT Customer Service
Cc: “revenue.service”
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Hi,
also, I’ve worked in retail in Norway, for fifteen years, and ten of
these years where in different management-roles.
And from this carriere, I remember it wasn’t considered ‘kosher’ to
chew chewing-gum, while in the area where the custommers were.
But I couldn’t help noticing that Becky was chewing chewing-gum yesterday.
Also to the Council, you library in Spellow, have some gates to the
second floor that has a poster on them, that one should close the
gates, due to children.
But almost noone closes them, maybe due to that the gate is a bit
akward to close, and the gate hasn’t been oiled, so it makes a load
sound, when one close it.
(The gate to the stairs to the right, when one enters the library).
Also the library for Walton and Fazakerly, (which I’ve now found is
open on days that the Spellow library is closed).
They didn’t let me log on, after I rebooted, yesterday.
A new library-lender, got my computer.
But I’ve used the computers at Sunderland City Library and Liverpool
Central Library.
(These libraries, (and Spellow Library), have the same log on system,
it seems to me).
But one are supposed to get two minutes, two log on again, before a
new lender gets ones computer.
I didn’t get that yesterday.
Also on one of your computers the internet went very slow, and it had
a trojan or something on it, it seemed.
Also to the Jobcentre:
On Monday, a woman in her 50’s with a greyish colour in her face, in
the reception-desk, (that one go to, to get a note, for the woman in
the reception-window).
She didn’t manage the queue fine, I think.
When I got to the Jobcentre in Aintree, on Monday.
It was a postman there and a water-dispenser-supplier, it seemed.
I couldn’t figure out what the postman did there.
He hang around in the queue-area with a mate, it seemed.
So I stood by the Jobseeker-machine, for a while.
And then the postman and his mate went out, it seemed.
Then I placed myself in the queue, behind the
water-dispenser-supplier, (I think he was).
The Jobcentre-woman started chatting with the supplier.
Then she suddently asked me what I wanted.
And I explained I wanted a new call-back from Birkenhead Benefit
Centre, since I hadn’t gotten a call-back, Monday morning.
And that my mobile was out of credit and low on battery since I
haven’t gotten my fourtnightly jobseekers allowance-payments since the
middle of April.
Things like this I explained about while the supplier also stood by
the desk there.
So this was a bit indiscrete, I think.
I’ve gone to three years business-school, (handel og kontor), in
Norway, from 1986 to 1989, and the first year I worked one week at the
company Kontorland, in Drammen, in Norway.
(As part of the education).
There they went to the post-office every day, I remember.
The post-man didn’t go there.
Why is the post-man in the queue for the clients at the Jobcentre.
And also the water-dispenser supplier.
Doesn’t these suppliers have their own enterance-door, I was wondering.
This seems a bit odd to me at least.
I would think that line really was for the jobseekers, and not for the
Jobcentre suppliers.
And shouldn’t the woman who manages the queue finish serving one
person before she serves the next?
I’ve read about something called ‘street theater’, on the internet.
Was this some street theater or did someone plan to film a movie or
something there, I was wondering a bit.
Hm.
Just by the way, since I was already sending an e-mail to LHT, and
with updates to the Council and the Jobcentre.
Best regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog
Date: Wed, 22 May 2013 11:09:28 +0100
Subject: Complaint/feedback
To: LHT Customer Service
Cc: Benefits Service
Contact-Us
Hi,
I was at your office in Walton Road yesterday regarding a voucher for
the food bank.
The Jobcentre have stopped my jobseekers-allowance since the middle of
April, (for some reason to do with that I have a small webshop, that
they want to see the book-keeping for, it seems).
I read in your publication Moneywise Spring 2013 about that housing
associations can give people vouchers for the food-bank.
I went to your office in the afternooon, (after I was at the library
to check my e-mails etc), and was told by Duty Manager Sally Muscat,
(I think her name was), to go to St. Andrews church near the pub Black
Bull.
I thought I knew where this was.
(Since I used to live in Mandeville St., some years ago).
But it turned out the pub I thought the duty manager meant was Black House.
And the church next to that pub is called St. Mary’s.
So I went back to LHT in Walton Road, to get more presice directions.
I also explained to Jackie there that I thought it would be a bit
silly to go there, without a voacher.
Jackie explained that vouchers for the food bank was something LHT had
planned to start with, but didn’t start with anyway, for some reason.
Becky there called, and found out that I had to go to the Citizens
Adivce Bureau, to get the voucher.
(The one in Walton Road).
I think there is a pub named Black Bull in Aintree.
So I think the Duty Manager sent me on a thirthy minute walk without
any real meaning.
(Since I didn’t have the voucher.
And since the food-bank was in Norris Green the next time, Becky found out).
So this I wanted to complain about.
Like I told Jackie I’ve mostly eaten rice and bread in May, since I
haven’t gotten any jobseekers allowance this month.
I explained that the one stop shop in Walton, had given me the phone
number for the food-bank, (I think it must have been).
This was on Monday.
I went to the Jobcentre in Aintree, and Nicky in the reception window
there told me to go to the One Stop Shop, (Council), to get the
mentioned voucher, for the food-bank.
This was wrong information it seemed.
I explained both to Nicky at the Jobcentre and to a ‘French-acting’
blonde woman in her 30’s or 40’s at the One Stop Shop, that I didn’t
have any more credit on my mobile.
Still they didn’t help me with calling this number.
(A number which I was given both by Nicky and the One Stop Shop.
233 3053.
This wasn’t the right info it seemed, they should have made me a
voucher or sent me to the Citizens Advice Bureau.
Or at least lent me the phone).
I was offered to call the Jobcentre from LHT.
And they said they’d gotten the book-keeping on Monday.
Even if Nicky copied the book-keeping on Thursday, two weeks ago, tomorrow.
So I have to call back on Friday, to hear about the Jobcentre desition.
Anne at the Jobcentre told me this.
She also said they’d try to call me three times on my mobile.
But I have to save on the battery since I have no electricity now,
since the Jobcentre stopped my allowance, without a warning even.
My web-shop only sells ocationally, so I don’t have much income, (if
at all), from it.
I also was at the Jobcentre in Aintree on Friday, last week.
And then Linda there told me they’d call me from Birkenhead Benefit
Centre on Monday morning.
And I kept my phone on from around 8 AM to around 11.30 AM, but noone called.
I got a bag of food, from Jackie at LHT.
And I didn’t want to go to CAB with a bag of food, so I’m going there
later today.
Since the food I got was for one or two days.
But that was very kind of LHT, in this unfortunate situation, that I’m in.
I just wanted to update about a bit about this.
Hope this is alright!
Thanks again for the food and the phone-call.
A study-mate of mine from Norway has said he could borrow me some
money, but he hasn’t sent any yet, on PayPal.
So I’m going to the CAB later today.
After I’ve done my jobsearch, etc.
Just as an update/complaint, and as feedback.
Thanks again for the food!
Yours sincerely,
Erik Ribsskog
