Gmail – Complaint/Fwd: Response from ASDA (Ref #000000036974146)
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Erik Ribsskog
<eribsskog@gmail.com>
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Complaint/Fwd: Response from ASDA (Ref #000000036974146)
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Erik Ribsskog
<eribsskog@gmail.com>
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Tue, Jun 4, 2013 at 1:14 AM
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To:
Katie.Pyle@asda.co.uk
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Hi,
I can’t find a general enquiry e-mail address for Asda.
So I send to this e-mail address again.
Tonight, (at 22.38 it says on my recept), I was at Asda Walton again.
As an earlier Store Manager I think I have to complain about two things that I thought was very strange.
A trolley, (with food in), was obstructing the enterance-gate, to the self-service check-out area.
Noone moved the trolley.
The staff should have moved this trolley, (which someone had just left, it seemed), I think.
Or do Asda keep a trolley, in the passage to the self-service check-outs.
So that only slim people are allowed to shop there?
This seemed very strange.
I also bought a new memory card for my digital camera.
(Since the old memory card had stopped working, for some reason).
And the memory card was in a box.
But no Asda-staff was available, for minuttes, in the self-service area.
An old woman, asked me where to put the notes, on the self-service-machine, next to me.
Do you think I work for Asda?
This was very strange, that you don’t have staff in this area of the hyper-market.
I’m sure that the people who invented the self-service-area had in mind, that Asda-staff would be there, to help the custommers, who buy goods with ‘alarm-stuff’ on, at all times.
This was poor custommer-support, I think.
That I had to stand there like an idiot, and wait for the staff, who was at the toilet, or something, it seems.
I’ve worked full-time, for six months, (and later part-time, while studying), at a hyper-market, in Norway, called Matland, (later OBS Triaden), in Norway, in the early 90’s.
That shop was almost American, I think one could say.
We focused a lot on custommer-support.
When I move west, on the globe, to the UK, (from Norway).
Then I don’t like feerling that I’ve really moved to the east, (and back in time), to communist-Russia, or something like that.
Or south, (and back in time), to Nazi-Germany.
I’ve also sent you at Asda’s head-office, (or where you at Asda’s custommer-support are), lots of complaints, about this and other Asda-shops, in Liverpool.
But you haven’t offered to send me singe voucher etc ., like I think is the norm, here in the UK.
It’s like your custommer-service-office is in one of the mentioned horrible places as well, I think, a bit.
I know Asda are owned by Wal-Mart, which is a big American company.
I haven’t been to the USA.
Other than that I wanted to go to Detroit on holiday, in 2005.
But was sent back to Europe, by airport-police, in Detroit, for some vague reason.
So I don’t know how the custommer-support at Wal-Mart is.
Or is this linked?
Do the CIA mess with me in USA-owned companies, for some strange reason, since the airport-police in Detroit, thought I was a communist, since Norway have red passports, or something?
What’s going on?
Erik Ribsskog
Date: Thu, Feb 14, 2013 at 12:20 PM
Subject: Re: Response from ASDA (Ref #000000036974146)
To: Katie Pyle <Katie.Pyle@asda.co.uk>
Hi,
this wasn’t about being watched.
I think I learned at school that people have an intimate-zone.
That woman stands in the way of people, and doesn’t ‘make herself small’, when people wants to walk past her.
That’s inpolite I think.
I shopped at Asda Bootle yesterday, and they didn’t stand in peoples way like that.
And also there were bags in all the self-service check-outs.
You should also follow the business-manners and call me Mr. Ribsskog, I think.
It’s like you are a bunch of hippies if you use the first-name I think.
And you are obviously making wrong conclutions purpously.
You should be sincere, towards your customers, I think.
You and your collegues feed people with more lies than the Soviet newspapers used to do during the cold war, I think.
Please escalate this as a complaint to your line-manager, and start treating your customers with respect.
Erik Ribsskog
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I’m sorry my colleagues at the self service checkouts stood to close to you and the carrier bags were in a box on the floor. I can understand why this made you feel uncomfortable as you wouldn’t want to feel like your being watched when doing your shopping.
I’ve now contacted Carl Davies, the General Store Manager, at Walton. I’ve passed on all your feedback to Carl and asked him to address all the points you’ve raised. I’m confident through further coaching and training with my colleagues, the necessary improvements will be made.
My colleagues are expected to provide a warm and friendly service and to be available to assist at all times. Customers should find it easy to ask a colleague for help however colleagues need to be mindful of our customers needs whilst using our self service checkouts. Your experience is concerning to me, however customer feedback is vitally important to us, so I’m pleased you’ve got in touch.
Kind regards
Katie Pyle
Asda Service Team
Tel: 0800 952 0101
Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.co.uk/
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us Could you please quote the reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.
—-Your Original Comments Were—-
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 12 February 2013 00:29
To: Noel Wood
Subject: Update/Fwd: Response from ASDA (Ref #000000036930314)
Hi,
today in this shop, a big shop-woman obstructed the passage, to the self-service check-outs.
She was acompanied by a security-guard, (it seemed), and another staff.
It was a bit intimidating, I think.
I’ve been shopping at other Saintsbury’s, Tesco and Asda superstores, and the staff there don’t stand in the gate to the self-service check-outs.
I actually lived in London some months, in 2005, and started using the self-service check-outs at Sainsbury’s in Kensington.
(The one with a Starbucks inside).
So I think they do it wrong at Asda Walton.
They stand to close to people when they go to the check-out, I think.
I don’t go to the shop to have sex with a big shop-woman almost, but to buy food.
Maybe they stand that close to were people walk in Russia, but this is in the western world, isn’t it?
Also these ‘Russians’ hadn’t put up the carriers, today.
There were no carriers, at the self-service check-out.
Just a couple of boxes, with carriers, on the floor, for people to grap carriers from.
It’s a bit like you train your staff in Russia I think, when I go to the self-service check-out, in this shop.
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Feb 11, 2013 at 3:30 PM
Subject: Re: Response from ASDA (Ref #000000036930314)
To: Noel Wood <Noel.Wood@asda.co.uk>
Hi,
this doesn’t make sense to me.
I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.
I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.
Never once did we close early, due to that we had to get the customers out before closing-time.
Why this focus on getting the custommers out before closing-time?
At OBS Triaden we would just work untill all the custommers were out of the shop.
We put the custommers first.
You at Asda seem to put yourselves first then, I think, from your explanation.
Erik Ribsskog
On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.
Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.
We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.
I copied a link to our store opening times for you to look at.
http://storelocator.asda.com/#!/
I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.
Kind regards
Noel
Noel Wood
Asda Service Team
0800 952 0101
Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.co.uk/
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-us Could you please quote the
reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.
—-Your Original Comments Were—-
Your Asda email contact form submission
Submitted: 2013-02-10 14:33:24 +0000
From: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone: 1234
Subject: customer_service
Store Name: Asda Walton
Enquiry:
Hi,
right before Christmas, I went to Asda Walton.
You closed at midnight that day, and I was there at around a quarter to midnight.
Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.
I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).
When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.
How do you at Asda practise this, I was wondering?
Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.
Best regards,
Erik Ribsskog
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————
Ok,
so this is only on Saturdays when you close at midnight then, I guess.
Due to the trade-laws.
You should perhaps write that you are open untill 11.45 PM then.
Since I don’t know if everybody knows these trade-laws in their head.
In Norway we also have trade-laws.
But we are a bit more flexible, (as I remember it from working in Norway).
There’s a similar law in Norway, but we have a different culture regarding this, I guess.
In Norway we would have said that if one sold some goods after midnight, then it would be ok if it was just a few minutes.
Besides, I explained to the security-guard, that I was buying much, so I would be out of the shop, before midnight, anyway.
(I used to work in a big hyper-market, so I don’t need to walk around the shop for half an hour neceserelly, to buy some dinner, etc).
But thanks for your reply anyway.
Regards,
Erik Ribsskog
On Wed, Feb 13, 2013 at 9:54 AM, Rachel Nicholson <Rachel.Nicholson@asda.co.uk> wrote:
Hi Erik
Thanks for taking the time to respond to my colleagues email. I’m replying on Noel’s behalf.
I’m sorry you feel that we don’t put our customers first. We pride ourselves on our excellent customer service and I have shared your feedback with Carl Davies, the General Store Manager, at our Walton store as this is vital in order for us to improve the service we offer.
As Noel explained we are unable to trade into the early hours of Sunday morning and therefore we have to ensure all customers are through the checkouts by midnight. Due to this legislation we will ask for our store colleagues to not allow any more customer sin to the store after a certain time to make sure that all customers are through the checkouts by midnight.
Our colleagues will stay later than this in the store but we are unable to serve any customers after this as legally we would then be breaking the law.
I trust I have been able to clarify as to why we can’t allow customers through the checkouts after midnight on a Saturday. If you need any further help, please call me or one of my colleagues on 0800 952 0101. Once again thanks for contacting me and allowing me to help.
Kind Regards
Rachel Nicholson
Asda Service Team
Tel: 0800 952 0101
Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.co.uk/
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us
Could you please quote the reference number which is in the ‘subject field.’ This will help us to deal with your response quickly and efficiently.
—-Your Original Comments Were—-
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 11 February 2013 15:30
To: Noel Wood
Subject: Re: Response from ASDA (Ref #000000036930314)
Hi,
this doesn’t make sense to me.
I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.
I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.
Never once did we close early, due to that we had to get the customers out before closing-time.
Why this focus on getting the custommers out before closing-time?
At OBS Triaden we would just work untill all the custommers were out of the shop.
We put the custommers first.
You at Asda seem to put yourselves first then, I think, from your explanation.
Erik Ribsskog
On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.
Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.
We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.
I copied a link to our store opening times for you to look at.
http://storelocator.asda.com/#!/
I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.
Kind regards
Noel
Noel Wood
Asda Service Team
0800 952 0101
Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.co.uk/
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-us Could you please quote the
reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.
—-Your Original Comments Were—-
Your Asda email contact form submission
Submitted: 2013-02-10 14:33:24 +0000
From: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone: 1234
Subject: customer_service
Store Name: Asda Walton
Enquiry:
Hi,
right before Christmas, I went to Asda Walton.
You closed at midnight that day, and I was there at around a quarter to midnight.
Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.
I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).
When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.
How do you at Asda practise this, I was wondering?
Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.
Best regards,
Erik Ribsskog
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————
