Gmail – FW: RESTRICTED – PERSONAL:
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Erik Ribsskog
<eribsskog@gmail.com>
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FW: RESTRICTED – PERSONAL:
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Erik Ribsskog
<eribsskog@gmail.com>
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Tue, Jul 23, 2013 at 3:04 PM
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To:
“BOOTH, Gary” <gary.booth@parliament.uk>
Cc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>
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Ok,
my Personal Advisor Sarah at Aintree jobcentre has faxed them the letter this time.
(Since I sent about this to you).
I’ve sent them, (Birkenhead Benefit Centre), e-mails earlier, which I have ignored.
And then I called them, after they’ve stopped my allowance.
And then they’ve, (Rude there), told me they don’t respond to e-mails.
Perhaps someone should tell Birkenhead Benefit Centre that they should stop not responding to e-mails.
Erik Ribsskog
PS.
I’ve also sent you a second complaint about that Ofcom, (I think they’re called), doesn’t have a proper e-mail address on their web-site.
PS 2.
Also, the Jobcentre shouldn’t hide their e-mail address.
If I go to that link you gave me it’s just a lot of hyperlinks.
I’ve worked as a Company Researcher, and I didn’t find the e-mail address.
I think that isn’t good enough.
It’s like they try to hide their e-mail address and trick people then.
If you go onto the link and follow it through you eventually gtt the e-mail address you have, you should be able to contact them on that e-mail.
Sent: 23 July 2013 14:52
To: BOOTH, Gary
Cc: Phso Enquiries
Subject: Re: FW: RESTRICTED – PERSONAL:
Hi,
what do you mean with:
‘The link is the e-mail you have’.
That doesn’t make any sense to me.
Yes, the Jobcentre have stopped my allowance a couple of times for no good reason, I’d say.
Erik Ribsskog
The link is the e-mail you have, have you had any problems with Jobcentreplus in the past?
Sent: 23 July 2013 14:40
To: BOOTH, Gary
Cc: Phso Enquiries
Subject: Re: FW: RESTRICTED – PERSONAL:
Hi,
you sent me a link.
(And not an e-mail address).
Regards,
Erik Ribsskog
Have you tried e-mailing the address I have sent you?
Sent: 23 July 2013 14:32
To: BOOTH, Gary
Cc: Phso Enquiries
Subject: Re: FW: RESTRICTED – PERSONAL:
Hi,
I’m not happy with this.
Why have the Jobcentre told me earlier that they don’t reply to e-mails then?
Also, in the link, in your e-mail it doesn’t say an e-mail-address.
Like I’ve written to you earlier people want to use a normal email-address, to keep a copy of the correspondence in their e-mail programme.
Could you please ask the Jobcentre which specific e-mail address I should use if I want to send an e-mail to Birkenhead Benefit Centre.
Can I use this e-mail-address:
Contact-Us@jobcentreplus.gsi.gov.uk?
Because Birkenhead Benefit Centre has told me on the phone that they don’t respond to e-mails.
(And if I send them a letter, they seem to not recieve it).
Thanks for trying 🙂
Erik Ribsskog
FYI
From: Mcgreal Anthony JCP LIVERPOOL GARSTON
Sent: 23 July 2013 11:47
To: BOOTH, Gary
Subject: RESTRICTED – PERSONAL:
Morning Gary
Thank you for your email* below regarding Mr. Erik Ribsskog.
As discussed earlier the Department welcomes email contact and will endeavour to answer enquiries with the minimum of delay.
I trust you find this useful but if you require any further information on this matter please do not hesitate to contact me.
*Certain personal information has been deleted from your original email, this is in line with the Departments Electronic Media Policy
Regards
Tony
Tony McGreal
Complaint Resolution Manager | Department for Work & Pensions | Cressington House| 249 St. Mary’s Road | Liverpool | L19 0NF | www.dwp.gov.uk
Please consider the environment before printing
Sent: 18 July 2013 11:09
To: DWP North West Complaints Resolution Team
Subject: Erik Ribsskog
Dear CRT
I am writing on behalf of the above constituent who has contacted our office. Mr Ribsskog has asked me to enquire as to why Jobcentreplus do not respond to e-mails from members of the public, he claims he was
told this by a member of staff in Jupiter Drive, would it be possible to let me have the procedure for e-mails to and from the public?
I look forward to hearing from you.
Best wishes
Gary Booth
Assistant to Steve Rotheram MP – Liverpool Walton
330 Rice Lane, Walton, Liverpool, L9 2BL.
Tel: 0151 525 5025
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