Erik Ribsskog
<eribsskog@gmail.com>
Poor service at Liverpool 99p store
Erik Ribsskog <eribsskog@gmail.com>
Thu, Oct 17, 2013 at 3:58 PM
To:
Jay Patrick <Jay@99pstoresltd.com>
Hi,
thanks for informing about the card-limit.
It’s easy to forget about limits like that, so I think that’s an improvement if you have stopped having that limit.
Thanks again for replying about this.
Best regards,
Erik Ribsskog
On Thu, Oct 17, 2013 at 12:49 PM, Jay Patrick <Jay@99pstoresltd.com> wrote:
Dear Erik
I am really sorry to hear of your concerns regarding the service you received in our Liverpool store.
Please be assured this is not common practise in any of our stores to ask our customer of what means thy wish to pay for goods and I will personally speak to the member of staff involved.
As regards to the minimum card payment, we do not have a minimum any longer and will accept any means of payment for any amount.
We as a company take customer service very seriously and I assure you this will not happen again, and I thank you for bringing this to my attention.
Regards
Jay Patrick
Area Manager NorthWest
07880 380 304
99p Stores Ltd Style Way, Pineham, Swan Valley, Northampton, NN4 9EXT: +44 (0)1604 75 22 99
F: +44 (0)1604 75 08 09
Registered Number 4058808
Registered Office: As above www.99pstoresltd.com
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