Jeg sendte enda en e-post til National Express

Erik Ribsskog
<eribsskog@gmail.com>

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(no subject)

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Erik Ribsskog <eribsskog@gmail.com>


Fri, Nov 22, 2013 at 2:34 PM



To:
Roger Simpson <Roger.Simpson@nationalexpress.com>, riitta_hanson@live.co.uk, nsc@york.ac.uk, Anthony Vigor <anthony.vigor@nationalexpress.com>

Hi,

I think you should move out this bus-station and build your own buidling. National Express didn’t have control there it seemed. Also you should fire someone since the bus to Liverpool had a ‘Bradford’-sign.

Also you should get the mosters/street-actors thrown into jail.
This is very poor I think, so I send this back to your director. You should do all the stuff I mention above and inform me about your findings. Erik Ribsskog

On Fri, Nov 22, 2013 at 1:59 PM, Roger Simpson <Roger.Simpson@nationalexpress.com> wrote:

Ribsskog


getting in touch with us in your email sent today 22/11/2013. Please
accept my apologies for any inconvenience you have experienced whilst travelling
to Manchester.
I am sorry you found the securityguard
inappropriate in hislanguage
. I understand that we let you down and I apologise for the upsetthat we caused.
We expect our members ofstaff and representatives to act in a clear and
concise manner at all times and I am disappointed that we failed to
maintain this standard on this occasion.


We take such complaints very seriously
and I will forward the details of
your complaint to the manager responsible for the Bus station, who
will address the matter of any alleged undesirables on the premises and
also address with
the securityguard
 your issues in detail in orderto prevent any such re occurrences
.  Our aim is to provide you with a  safe, clear, friendly and helpful
service at all times and I am genuinely sorry that your experience did not
reflect this. Whilst safety will always be our number one priority, we know that
we have to combine this with exceptional service standards and great value if we
are to be your number one travel choice.

Thank you for getting in touch, your feedback is
important to us. If I can be of further assistance, please call me on 0844
844 2304.

Kind
Regards




Team








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