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Erik Ribsskog
<eribsskog@gmail.com>

Your enquiry to the Parliamentary Ombudsman

Erik Ribsskog
<eribsskog@gmail.com>

Tue, Mar 4, 2014 at 1:23 PM

To:
Riley Andrew <Andrew.Riley@ombudsman.org.uk>

Cc:
ica@ica.se, anne-kathrine.skodvin@ica.no, info@linskills.co.uk, steve.rotheram.mp@parliament.uk, “emb.london” <emb.london@mfa.no>, post@mfa.no, Akademikerforbundet <post@akademikerforbundet.no>, admin@lpl-norwegian-consulate.org.uk, ITCGM- Norwegian Consulate <norconsulate@itcgm.co.uk>, billing@spexhost.com, ove.magne.ribsskog@bondelaget.no, she@topdanmark.dk, Liverpool Direct <liverpool.direct@liverpool.gov.uk>, 2200@vg.no, 2400@dagbladet.no, DWP ICE gateway team <ice@dwp.gsi.gov.uk>, Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>

Hi, the ICE-cases were a few years back. They called me when I was at Tesco in Liverpool One, (instead of contacting me in writing). And they broke the complaints into elements, (I think they called it), and after they had shuffeled/shufled the complaints, then the compaints no longer have the same meaning. I tried to get them to change the meaning of the complaint back. But they were ‘deaf’. So it’s like they send the complaints to the Jobcentre in Moscow, or something. And therefore need to write the complaints in some kind of simple English. So that they should be easy to translate to Russian or Albanian, or something. It’s just very ridiculus, I think, and it makes it pointless to escalate jobcentre-complainst to ICE; I think. So I have stopped sending them to ICE for a few years now, (if I remember it right). Best regards, Erik Ribsskog On Tue, Mar 4, 2014 at 10:11 AM, Riley Andrew <Andrew.Riley@ombudsman.org.uk> wrote: > PROTECT > > We are committed to keeping your information secure. As part of that > commitment we have decided that when we send you information by email we may > have to remove some details. This includes information that may identify > you, any other person and sometimes the body complained about. > > > > Dear Sir > > > > Our reference: EN-185489 (please quote in any future correspondence) > > > > Thank you for your email. > > > > You have mentioned that you have previously contacted the Independent Case > Examiner about some of your complaints. If you have received a final > response from the Independent Case Examiner on a particular concern, and you > are unhappy with the response, then we may be able to look at the complaint > further. We will not normally consider investigating a complaint unless you > have completed the complaints process, and this means taking your complaint > to the Independent Case Examiner. > > > > I also explained in my email yesterday that we cannot consider a complaint > about Jobcentre Plus unless we receive it from a Member of Parliament (MP). > If you have completed the complaints process (and received a final response > from the Independent Case Examiner) then I would recommend that you contact > your local MP and ask them to refer your complaint on to us. We have no > legal powers to investigate a complaint about Jobcentre Plus unless the > complaint is made by an MP (this is confirmed in section 5(1) of the > Parliamentary Commissioner Act 1967). > > > > If you have any questions about this email please contact me using the > details below. > > > > Yours faithfully > > > > > > > > Andrew Riley > > Customer Services Officer > > Parliamentary and Health Service Ombudsman > > Millbank Tower > > Millbank > > London > > SW1P 4QP > > > > Telephone: 0300 061 1511 > > Email: andrew.riley@ombudsman.org.uk > > www.ombudsman.org.uk > > > > > > > The original of this email was scanned for viruses by Government Secure > Intranet virus scanning service supplied exclusively by Cable & Wireless in > partnership with MessageLabs. > On leaving the GSI this email was certified virus free. > All email communications with PHSO pass through the Government Secure > Intranet, and may be automatically logged, monitored and/or recorded for > legal purposes. > The MessageLabs Anti Virus Service is the first managed service to achieve > the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK > Government quality mark initiative for information security products and > services. For more information about this please visit www.cctmark.gov.uk