Hi,
this is really a complaint about Ofcom, so I should send it to the
High Court, I think.
(Especially since this was just sent to OCCtelecoms@ofcom.org.uk).
Ofcom writes that they can’t have their e-mail address on their
website, because they can’t have a general enquiery e-mail-address,
because they are to big.
But they send me an e-mail from ‘OCCtelecoms@ofcom.org.uk‘.
Why can’t they have this e-mail-address on their website?
That makes no sense to me.
They just write some balony really, I think.
Also, I asked the Information Commissioner’s Office, (who had a proper
e-mail address), to send my complaint on to Ofcom, about a year ago.
But ICO refused to do that.
But there’s something called civilisation.
And it’s something called society.
Isn’t it?
So when I ask them, if can send my e-mail on to their
sister-organisation, more or less, (both are founded by the
Government, if I’m not mistaking), then they could do that, I think.
I’ve think I’ve sent you a copy of my first e-mail to Ofcom, (which I
sent a few days ago, to graham.howell@ofcom.org.uk).
Virgin to didn’t have a proper e-mail-address, so I haven’t gotten to
send to them.
I don’t think contact-forms are fine, because they make citizens lose
control of their complaints, I think.
So I tried to find Ofcoms e-mail address.
But couldn’t find it, so I ended up sending about this, to ICO.
The inital complaint, (from around a year ago), was mainly about
Virgin needed to visit me four times, (with even more different
staff), to install a broadband-line.
BT only needed one visit and one staff, when they installed a
broadband-line for me, in Mandeville St., here in Walton, in 2006.
So I wonder if Virgin did some bogus stuff.
Also, on the first visit, Virgin drilled an extra whole, in the wall,
in my lounge, and put some silver stuff in it, and also the engineer
lost his balance, in my chair, (or pretended to), and distroyed my
printer, (so I had to glue some stuff on it, with super-glue).
And also I’ve sent to you, (a copy email), about the Ofcom/Royal
Mail-complaint, in the e-mail to graham.howell@ofcom.org.uk on 29/5.
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: OCCtelecoms <OCCtelecoms@ofcom.org.uk>
Date: Fri, May 30, 2014 at 5:30 PM
Subject: Ofcom reference: 1-260568294. Email to Ofcom
To: “eribsskog@gmail.com” <eribsskog@gmail.com>
Ofcom reference: 1-260568294
30 May 2014
Dear Mr Ribsskog
Thank you for your email dated 29 May 2014 to Graham Howell. Graham
has forwarded your email to the Consumer Contact Team and I have been
asked to reply.
I was sorry to learn that you felt it necessary to complain about our
website. Because the communications sector covers such a large area,
we are unable to supply an email address for a consumer to send their
complaint or enquiry to. As you say, for certain issues consumers can
register their experiences with Ofcom online. This information about
consumer experience and information helps to inform our policy.
However, I should like to add that we are not responsible for
resolving individual complaints consumers have against their
providers.
If a consumer has a more detailed concern or cannot find the advice on
our website they are looking for, they can contact our advice line on:
0300 123 3333 or 020 7981 3040. The lines are open Monday to Friday
from 9.00am to 5.00pm.
Virgin Media
Regarding your complaint against Virgin Media, if you are unhappy
about how they handled the installation of your service you should
follow the company’s complaints procedure:
http://store.virginmedia.com/content/dam/eSales/Downloads/004942%20Customer%20Complaint_v2.pdf.
While the final stage of this refers to submitting a complaint to
CISAS (www.cisas.org.uk), they are unlikely to be able to consider an
issue about any damage a Virgin Media engineer caused to your
property. However, CISAS should be able to deal with any unresolved
complaint you have about the amount of time it took Virgin Media to
complete the installation. CISAS is a free and independent service
which can award costs to a consumer. Virgin Media must abide by the
decision of CISAS. However, you are not bound by this decision and can
consider legal action if dissatisfied with their decision.
On the matter of the Virgin Media engineer accessing your personal
information, I recognise this is something you feel strongly about.
Unfortunately, it is not something we can comment on as we do not
enforce the Data Protection Act.
Royal Mail
You also highlighted your concerns about Royal Mail increasing the
cost of 1st and 2nd class stamps in 2012.
As more consumers and businesses turn towards other means of
communication, such as text and email, postal volumes are on the
decline. This trend has brought new challenges to the industry, and a
severe risk to the sustainability of the universal postal service. As
a result, following public consultations in both October and December
2011, Ofcom has developed a new regulatory framework which intends to
secure the universal service for the immediate future.
This new framework allows Royal Mail (the UK’s designated universal
service provider) a greater commercial freedom when setting prices, so
long as they meet important safeguards. While Royal Mail is free to
set its own prices for 1st class stamps, one of the safeguards in
place is a 55p cap on the cost of a 2nd class stamp (the cap will be
indexed in line with inflation). We believe that this safeguard will
ensure that postal services remain affordable for low income
households and vulnerable customers.
I hope the above information will be useful to you.
Yours sincerely
Steven Parker
Consumer Contact Team
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