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Information Services

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Fra: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sendt: 24. mai 2014 05:47
Til: Oslo Børs Information Services Sales
Emne: Fwd: Complaint about Tesco/Fwd: Update/Fwd: TES4298701NI: Re your recent enquiry

Hei,

sender om dette til dere og.

Jeg bare lurte på om dere har den ‘vanlige’ e-post-adressen til London Stock Exchange.

For jeg fant ikke den adressen, på deres nettsted.

På forhånd takk for eventuell hjelp!

Mvh.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sat, May 24, 2014 at 4:37 AM
Subject: Complaint about Tesco/Fwd: Update/Fwd: TES4298701NI: Re your recent enquiry
To: realtimedata@lseg.com

Hi,

Tesco doesn’t want to send me an organisation-map.

(Their customer-service confuse me, since they have two different customer-service-departments, it seems.

For some unclear reason.

So I would have wanted to see an organisation-map, (to know how to escalate.

But Tesco doesn’t want to send me any such organisation-map, it seems.

Can I complain about this to the stock-exchange, I was wondering.

Thanks in advance for any help!

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Oct 14, 2013 at 6:57 PM
Subject: Update/Fwd: TES4298701NI: Re your recent enquiry
To: Tesco Customer Service <customer.service@tesco.co.uk>

Hi,

I’ve thought more about this now.

I wondered if you could please send about this to the area-manager, for this store, (Tesco Metro Walton Liverpool).

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Oct 14, 2013 at 3:27 PM
Subject: Re: TES4298701NI: Re your recent enquiry
To: Tesco Customer Service <customer.service@tesco.co.uk>

Hi,

ok, so Colin has his own surveys, on his own initiative?

Aren’t surveys like this usually initiated by the head-office?

Also, I have both sister and a steph-sister.

So I know that a blouse is a shirt, with buttons on the wrong side.

But this woman was wearing a big, white jacket like a doctor or something.

I don’t think you should listed to much to your store-manager Colin.

I have complained about him on your Facebook-group recently for having three different types of baskets instead of one.

I also think staff who work doing surveys should have id-signs.

I’ve worked as a store manager in Norway, and there we had mystery shoppers, and not this.

This seems very odd to me now.

This ‘doctor-jacket-woman’ was also standing under a sign for Tesco Bank.

And she was holding a tablet like Tesco now has started selling, (and have big adverts for, outside the stores).

So it seemed at first she was selling the tablets.

Then that she sold bank-solutions.

Then she explained it was a survey.

So this was very confusing, I think.

This is one in a row of many complaints about this store, (Tesco Metro Liverpool Walton).

I think someone at your head-quarter should have a look at them collected.

Erik Ribsskog

On Mon, Oct 14, 2013 at 11:58 AM, <customer.service@tesco.co.uk> wrote:

Dear Erik

Thank you for replying to me.

I have spoken to Colin the store manager who has assured me this was a survey to collate information on the store.

The person was wearing a white blouse and had a
tablet and she wasn’t wearing ID as this was just for how the store is
performing.

Colin has advised me this was not Candid Camera and just a survey for the store.

If I can be of any further assistance, please do not hesitate to contact me.

Kind regards

James Elliot
Tesco Customer Service

……………… Original Message ………………

To: customer.service@tesco.co.uk
From: eribsskog@gmail.com
Received: 08/10/2013

Subject: Re: TES4298701NI: Re your recent enquiry

Hi,

she said it was ‘Tescos’.

Shouldn’t she have said ‘Tesco Walton’ then?

And why no uniform or ID?

A poster on the wall advertised for Tesco Banking.

And the tablet looked like the one Tesco sells.

And the womans white jacket looked like something a doctor would have worn.

I this this incident was odd.

Are you sure this wasn’t some kind of candid camera?

Could you escalate to your line-manager for a second opinion, please?

Best regards,

Erik Ribsskog

On Tue, Oct 8, 2013 at 5:09 PM, <customer.service@tesco.co.uk> wrote:

> **
> Dear Erik
>
> Thank you for contacting us.
>
> My name is James; I am the Customer Service Manager responsible for
> responding to your email.This would have been a survey carried out by the
> store and they would be looking for customers input into how they feel the
> store is performing.
>
> If I can be of any further assistance, please do not hesitate to contact
> me.
>
> Kind regards
>
> James Elliot
> Tesco Customer Service
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: customer.service@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 07/10/2013
>
>
> Subject: Update/Fwd: Update/Fwd: Email to the Chief Executive’s Office
>
> Hi,
>
> today I was stopped by a woman with a tablet-PC right where you displayed
> you tablet-PC’s last week.
>
> She had no form of id, just said her company was ‘Tescos’.
>
> No uniform but a white coat, like a doctor?
>
> She asked me all kinds of questions about Tesco and Tesco Walton.
>
> Was this some ‘candid camera’-stuff or was this something from Tesco?
>
> Erik Ribsskog
>
>
> ———- Forwarded message ———-
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Mon, Jul 29, 2013 at 1:05 PM
> Subject: Update/Fwd: Email to the Chief Executive’s Office
> To: ceo.customerservice@tesco.co.uk
>
>
> Hi again,
>
> and do you have an organisation-map.
>
> Because I wonder what is this CEO customer service really?
>
> Because you also have an e-mail address which is called: customer.service@
> Tesco.co.uk.
>
> So I think it’s a bit many departments with you that deal with
> custommer-service.
>
> So I would have please wanted an organisation map.
>
> So that I could understand how your customer-service is organised.
>
> (And supposed to work).
>
> Best regards,
>
> Erik Ribsskog
>
>
> ———- Forwarded message ———-
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Mon, Jul 29, 2013 at 12:49 PM
> Subject: Re: Email to the Chief Executive’s Office
> To: ceo.customerservice@tesco.co.uk
>
>
> Hi,
>
> and how do you explain that Tesco wants to have many different types of
> baskets with the same volume that doesn’t mix/stock?
>
> Also, it’s not the first time I’ve complained about the Sun Sip-cola being
> sold out.
>
> I think it’s better if your office serves as a buffer, between me and the
> Tesco Walton-employees, if that’s alright.
>
> I would have liked to asked your line-manager if that’s alright.
>
> And I would have wanted him/her to explain about the ‘basket-case’.
>
> Thanks in advance for the help with this.
>
> Erik Ribsskog
>
>
> On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.uk> wrote:
>
> > **
> > **
> > Dear Mr Ribsskog
> >
> > Thank you for your patience while this matter has been investigated.
> >
> > It was disappointing to learn that our Walton store did not have the
> items
> > you wanted in stock during your visit on the 23rd July, I am sorry for
> the
> > inconvenience caused.
> >
> > I have raised with matter with Colin Richardson, the Walton Store
> Manager,
> > he has asked me to pass on his apologies to you. Colin has advised that
> the
> > items are now back in stock and that he would be happy to meet with you
> in
> > store to discuss any concerns you may have. He has also advised that he
> > would like to give you a couple of bottles as a way to apologise for this
> > matter arising.
> >
> > I have reviewed the previous correspondence you have had with this office
> > and I can confirm that our position is unchanged with regard to our
> > baskets. I am sorry that you will be disappointed with my response.
> >
> > Thank you for taking the time to contact the Chief Executive’s Office. If
> > you have any further queries please don’t hesitate to get back in touch.
> >
> >
> > Kind regards
> >
> > David Upstone
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > ……………… Original Message ………………
> >
> > To: ceo.customerservice@tesco.co.uk
> > From: eribsskog@gmail.com
> > Received: 26/07/2013
> >
> >
> > Subject: Re: Email to the Chief Executive’s Office
> >
> >
> > Ok,
> >
> > I’ve sent you a lot of complaints earlier, you see.
> >
> > And I started sending them to this e-mail address, a couple of years
> ago, I
> > think.
> >
> > So now I send all the Tesco-complaints to this e-mail-address.
> >
> > Tesco Walton and Tesco Superstore Liverpool One also have a problem I
> > wanted to complain about, by the way.
> >
> > And that’s the baskets.
> >
> > Tesco Walton now have three different types of baskets.
> >
> > One type which is made of dark blue plastic.
> >
> > One type which is made of a bit less dark blue plastic.
> >
> > And a type which is made of metal.
> >
> > And these three basket-types doesn’t stock with the other basket-types.
> >
> > So it’s a bit chaotic in the check-out-area, with the baskets.
> >
> > Since they don’t stock.
> >
> > If I put a dark blue basket on top of a less dark blue.
> >
> > Then the dark blue basket doesn’t fit, in the less dark blue.
> >
> > Even if they are about the same size, in litres, (it looks like to me).
> >
> > Also the metal ones are about the same size in litres, (like it looks to
> > me).
> >
> > I think it’s odd that a big organisation like Tesco isn’t stream-lined.
> >
> > I have to focus on the baskets when I shop at Tesco Walton.
> >
> > It’s like you have to be an expert on Tesco-baskets to shop there, I’d
> say.
> >
> > It’s like you want to bully the custommers from Sainsbury and Asda who
> want
> > to try Tesco for a change.
> >
> > Then you aren’t going to get many new customers, perhaps.
> >
> > If this isn’t something you do to make people use the trolleys then.
> >
> > Because I’ve worked in a grocery-chain named Rimi, in Norway.
> >
> > And they were a bit sceptical with having baskets, in the shops.
> >
> > They only wanted trolleys, (for the customers).
> >
> > Since customers with trolleys usually buy more, than if they use a
> basket,
> > to put their groceries in.
> >
> > But three types of baskets.
> >
> > Which doesn’t stock.
> >
> > I think this is how a shop in the third world would have done it.
> >
> > Why aren’t you more stream-lined, (and ‘Western’), I’m wondering.
> >
> > And it’s almost the same at Tesco Liverpool One.
> >
> > Except that I haven’t seen the metal-baskets there.
> >
> > But they have two types of blue baskets, (with the same volume), that
> > doesn’t mix, when one stock them.
> >
> > And that’s odd for a new shop like that.
> >
> > Liverpool One has only been around for two or three years.
> >
> > And this is also a Super-store.
> >
> > So then it looks like to me that Tesco has problems when they want to
> have
> > a ‘chaos-system’, like this, with the shopping-baskets.
> >
> > (I’ve studied Information Management and have gone to commerce-school and
> > have worked as a retail-manager.
> >
> > We learned at commerce-school that ‘the custommer is always right’.
> >
> > But I don’t think Tesco agrees with this, when I see many different types
> > of baskets, that doesn’t stock, in your shops.
> >
> > Then I wonder if the whole Tesco-chain has lost a bit control, to be
> > honest.
> >
> > Erik Ribsskog
> >
> >
> > On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.uk>
> wrote:
> >
> > > **
> >
> > > Our Ref 15143479
> > >
> > > Dear Mr Ribsskog
> > >
> > > Thank you for your email addressed to our Chief Executive, to which I
> > have
> > > been asked to respond. Please accept my apologies for the delay in
> doing
> > > so.
> > >
> > > I am currently looking into your concerns and I will be in touch as
> soon
> > > as I have a response.
> > >
> > > Thank you for your patience in the meantime.
> > >
> > > Kind regards
> > >
> > > David Upstone
> > > Customer Service Executive
> > >
> > > [image: Tesco Logo]
> > >
> > > ……………… Original Message ………………
> > >
> > > To: ceo.customerservice@tesco.co.uk
> > > From: eribsskog@gmail.com
> > > Received: 23/07/2013
> > >
> > >
> > > Subject: Complaint about Tesco Walton
> > >
> > > Hi,
> > >
> > > in this shop both brands of your budget-colas, (in two-litre bottles),
> > were
> > > sold out today.
> > >
> > > Both Sun Sip and your own brand.
> > >
> > > And also two types of budget orange juice was sold out.
> > >
> > > The one in plastic-botles and the one in cartoon.
> > >
> > > Regards,
> > >
> > > Erik Ribsskog
> > > ——————————
> >
> > > This is a confidential email. Tesco may monitor and record all emails.
> > The
> > > views expressed in this email are those of the sender and not Tesco.
> > >
> > > Tesco Stores Limited
> > > Company Number: 519500
> > > Registered in England
> > > Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire
> > EN8
> > > 9SL
> > > VAT Registration Number: GB 220 4302 31
> > >
> >
>

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