Hi,
thanks for the reply!
I’m going to wait untill I hear from United Utilities, about if I can
get the lowest tarif, before I decide what to do next.
So it could be that I contact you again, when I hear back from United Utilities.
Thanks for the reply anyway!
Regards,
Erik Ribsskog
On Fri, May 30, 2014 at 11:58 AM, Q&A <contactus@stepchange.org> wrote:
> Hi Eric
>
> Thanks for sending us a copy of this correspondence.
>
> It looks as though United Utilities have a number of ways in which
they can help you manage your bills. Switching to a cheaper tariff would
definitely help and I would definitely look further into any grants
that they offer towards the arrears.
>
> We would encourage you to try to budget so that you can cover your
ongoing usage for your utility bills. We would recommend paying the £1
token payment towards the arrears rather than the whole bill. This will
stop you falling further behind with payments.
>
> Please keep in touch with us and let us know if we can be of further assistance.
>
>
> Lucy
> Web Helpline Advisor
>
>
>
>
>
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>
> —–Original Message—–
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 30 May 2014 01:21
> To: United Utilities
> Cc: Q&A
> Subject: To: Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
>
> Hi,
>
> I’m refering to your letter of 28/5, which I received today, (Thursday).
>
> If I could do one thing at a time, then I think I would like to please apply for a support tariff.
>
> (Since you don’t want me to pay token-payments any longer).
>
> I hope that’s alright, and that I can get the tariff that cost the
least, (£117), if I’m eligable for it, since I don’t have that much
money, on my budget, for this cost, unfortunately.
>
> Hope this is alright!
>
> Yours sincerely,
>
> Erik Ribsskog
>
> PS.
>
> I attach a scanned copy of the letter, and send a copy e-mail to
Stepchange, since I’ve earlier updated them about the case.
>
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