Hi,
last week I received two letters from you.
(See attached scans).
I think I’ve escalated about this, to the Managing Director.
I can’t see that any of your letters, where from the Managing Director.
So I just ignore your letters, from last week, and continue to pay my
token-payments.
Untill I hear from the Managing Director.
I hope this is alright!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sun, Jun 15, 2014 at 12:15 AM
Subject: Third update/Fwd: New update/Fwd: Update/Fwd: To: the
Managing Director/Fwd: Update/Fwd: To: Sarah Williams, Customer
Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>
Hi,
since Monday I’ve received another three letters from you.
(One of which didn’t have an envelope with a United Utilties logo on.
So one could wonder if this letter is genuine, I think).
None of the letters were from the Managing Director, who I’ve escalated to.
And I’m just going to continue to pay the £1 monthly token-payments to you.
(Like I did before you started this ‘paper-mill-chaos’, earlier this year).
Even if the Jobcentre stops my allowance every month or so, (just for
fun it seems).
So this month I only send this letter, as the token-payment, (which is
due today, 13/6).
Since I didn’t get my Jobseekers Allowance as usual, on Tuesday, due
to some ‘mumbo-jumbo’, from the Jobcentre.
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Jun 10, 2014 at 4:45 AM
Subject: New update/Fwd: Update/Fwd: To: the Managing Director/Fwd:
Update/Fwd: To: Sarah Williams, Customer Relations. Your ref:
CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>
Hi,
today, (Monday), I got a new letter from you, (which I attach a
scanned copy of).
It’s chaos, since you have two case-workers on the same case, (like I
mentioned, in my e-mail, from 6/6).
So I’ll just continue to pay the monthly token-payments of £1, each
month, (like I’ve been adviced, by Stephchange).
(Untill I get a job).
Because that was really how our payment-agreement was.
Before your company started with this ‘funny’ stuff.
(With two case-workers answering about the case.
And that you do some ‘gypsy’-stuff, and say you don’t like that
agreement, any longer.
But like I’ve explained earlier, in Norway we say: ‘En avtale er en avtale’.
And that means: ‘An agreement is an agreement’.
So I think it’s a sign of disrespect, when you no longer respect the
payment-agreement.
So this I wanted to complain about.
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sun, Jun 8, 2014 at 7:51 PM
Subject: Update/Fwd: To: the Managing Director/Fwd: Update/Fwd: To:
Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>
Hi,
I got a new letter from you yesterday, (which I attach a scanned copy of).
It seems you have now sent me a new payment-card, for the immigrants-shop.
I have a payment-card like that, from before.
(Which I’ve used, when I’ve been paying the monthly token-payments).
But I’ve lately found out, that I can pay the token-payments, from your website.
(It’s a bit like you send me to the Al Quaida, when you send me these
payment-cards, I think.
Since only immigrant shops accept these cards, it seems).
So this letter is a distraction, I’d say.
I haven’t asked for a new card like this, (I have a card like that,
from before).
Just as an update.
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Jun 6, 2014 at 6:17 PM
Subject: To: the Managing Director/Fwd: Update/Fwd: To: Sarah
Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>
Hi,
it’s seams you have sent me two replies, two my e-mail, from 30/5.
So I think this is caos.
I’ve thought more about this now.
And our original agreement, was that I paid you £1 monthly token-payments.
Untill I got a job.
So all these writings from you, about that you no longer like this
agreement, is just ‘gypsy-stuff’, I think.
I’ve been advised by Stepchange, to continue to pay you the monthy
token-payments, (of £1).
And I’m going to continue to do that.
And I hope you stop with all this ‘gypsy-stuff’, (I think I have to call it).
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Jun 2, 2014 at 5:05 AM
Subject: Update/Fwd: To: Sarah Williams, Customer Relations. Your ref:
CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>
Hi,
I’ve thought more about this now.
It’s perhaps a bit complicated, with all the tarifs.
So perhaps I could just go back, to the payment-plan, which I had,
back in 2011, I was thinking.
Then I paid you £5 a month, (if I’m not mistaking).
I hope this is alright!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, May 30, 2014 at 1:21 AM
Subject: To: Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>
Hi,
I’m refering to your letter of 28/5, which I received today, (Thursday).
If I could do one thing at a time, then I think I would like to please
apply for a support tariff.
(Since you don’t want me to pay token-payments any longer).
I hope that’s alright, and that I can get the tariff that cost the
least, (£117), if I’m eligable for it, since I don’t have that much
money, on my budget, for this cost, unfortunately.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
PS.
I attach a scanned copy of the letter, and send a copy e-mail to
Stepchange, since I’ve earlier updated them about the case.
