Hi,
I haven’t managed to find Barclay’s e-mail-address, on their website.
(Even if I’ve worked as a company researcher, some years ago).
So then I think we could just skip the part, to do with a final decision letter.
Since the bank, more or less has said it doesn’t want any
correspondence or complaints.
Since it doesn’t have its e-mail-address on its website.
I hope you at the Financial Ombudsman agrees with this.
Best regards.
Erik Ribsskog
On Tue, Jul 29, 2014 at 5:47 PM, Montrose, Graeme
<Graeme.Montrose@financial-ombudsman.org.uk> wrote:
>
> 29 July 2014
>
> Dear Mr Ribsskog
>
> your complaint about Barclays Bank Plc
>
> Thank you for getting in touch with us. I’ve enclosed a leaflet that
> explains our role – so do have a look at how we can help.
>
> In order to process your complaint we require the final decision letter from
> the firm in relation to your complaint. If you no longer have that or any
> other evidence showing you have complained to the firm. Please let me know
> and provide me, your sort code and account number and I will write to the
> firm on your behalf giving them 8 weeks to deal with your complaint.
>
> For your purposes, a final response will give you the Ombudsman rights to
> refer your complaint to our service within six months from the date of that
> letter.
>
> what happens next
>
> I have also enclosed a complaint form which I have filled in as far as I can
> from the information you have given us so far.
>
> I would be grateful if you could check the form, correct anything that isn’t
> right and add any missing information. Please then sign the form and send it
> back to us – along with any copies of any other information you think is
> important to your complaint. There’s no need to send us any original
> documents.
>
> Once we receive the signed form, we will let you know the next steps.
> Because time limits apply to bringing a complaint to the ombudsman, please
> return the form as soon as possible – so you don’t lose your right to
> complain.
>
> We won’t take any more action until we hear from you. If you would like more
> information about us, please see our website –
> www.financial-ombudsman.org.uk.
>
> Yours sincerely
>
> Graeme Montrose
> consumer consultant
>
> direct line 020 3487 3426
> direct fax 020 3487 3427
> email Graeme.Montrose@financial-ombudsman.org.uk
>
>
>
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>
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