We
are committed to keeping your information secure. As part of that
commitment we have decided that when we send you information by email we
may
have to remove some details. This includes information that may
identify you, or any other person and sometimes the organisation
complained about.
Dear Mr Ribsskog
Thank
you for your complaint about the Financial Ombudsman Service. Our role
is to consider complaints that the NHS in England, government
departments
and a range of other public bodies in the UK. We are unable to help you
with your complaint because the law that empowers us (Parliamentary
Commissioners Act 1967) does not give us any power to investigate
complaints about the Financial Ombudsman Service.
You may wish to discuss your concerns with your MP, or your local Citizens Advice Bureau.
I
hope this information helps you to progress your complaint. Please
contact me if you have any queries about this email or the services we
provide.
Yours sincerely
Steve Baker –
Customer Services Officer
Office of The Parliamentary & Health Service Ombudsman
Millbank Tower, Millbank, London SW1P 4QP
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Our review process
If
you think our decision is wrong, you can request a review. To enable us
to review our decision you must provide us with evidence that our
decision was based
on inaccurate information; or you have new information that was not
previously available to us; or we overlooked or misunderstood your
complaint.
To
make it easier to provide the information we need, we recommend that
you complete our form ‘What to do if you think our decision on your
complaint is wrong.’
which is available on our website: www.ombudsman.org.uk.
Alternatively, you can contact us for the form. You would need to
submit your review request to us within three months of the date of this
letter.
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